Inframark Community Management Houston Reviews

Gave a deposit of 250.00 10 years ago, now being told I might not get it back due to billing,paid on time every month was told in May I'm paying February water bill then in June I will be paying March bill, thought I was being billed monthly spoke with several reps about when I move what is the procedures my final bill would be taken from the deposit and the rest refunded back to me, not happening because of billing several months behind,never was told this,I told them to take all payment out of deposit then was told about late fees,you have my deposit why late fees they just keep taking you …

It’s very upsetting Trying to work with this company and questions about your bill. So far many of the representatives are not knowledgeable and never transfer you over to a manager. I have had over $200 worth of extra fees added on my account. Act #268756. I have emailed the board of directors and have gotten no response about the matter. Please don’t move in this community it’s been a nightmare

The team managing Lakeview Retreat is unresponsive to emails. Wendy Tran has never answered a single email and it took over two weeks, multiple requests multiple emails and finally a call to get my pool tags mailed out. I dont even know if they were sent but apparently the day I called they were. Not sure what the point of this HOA is beside to collect fines and dues when they do basically nothing for the community. Will NEVER buy in an HOA with Inframark again.

Just know this company is extremely corrupted. Legal action needs to be taken against them. They’ll make deals with outside companies and then charge you for it. They’re beyond irresponsible and corrupt. There was zero communication in regards to an extra $260 being added to everyone’s bill because they decided to contract with a local waste management company that doesn’t fulfill their duties as well. The HOA does not enforce anything in our area. We’ve had parking blocked, loud music blasting throughout the day, trash thrown in our yard by neighbors throwing parties. Yet the HOA has managed …

Nothing nice to say about this (HOA) Inframark, in Plantation Lakes subdivision, their customer service is horrible, never answer phones call when calling their office or emailing them you will never get an email back from them, but they do sent you warning emails from other peoples houses, seems that whoever is driving around trying to fine people for any reason don’t know what their doing. and they don’t keep the green areas nice. I am looking to sale my home soon and move away from this subdivision and this area.

Horrible management company and the attorney they hire is using bad practices and lining up their pockets . How does a balance go from 1,100 to $3,400 in the matter of 3 months all while I’m trying to communicate to settle the attorney continues to tack on additional junk fees and even with their payment plans they are adding $400-$500 every month just for arranging a payment plan. It’s crazy that a management company who is supposed to be working for the property owners.

Update - I finally got a response from Inframark management. They have so generously waived off $3.15 (out of $618). Yay!! I can celebrate with some Fries from McDonalds :-) --------------------------------------------------------------------------- Unable to give 0 stars which is what this this HOA company deserves. They have their own arbitrary policies and use them to impose fines and do not provide a way to dispute them. I am a landlord for a property in Twin Villas Cinco Ranch. Apparently, in 2020 they sent some notices for driveway cleaning. They sent these notices to the wrong address a…

We live in Villages of Langham Creek, Houston TX and our roofing and fencing has been destroyed with no repairs since a tornado in June and Beryl in July. However, HOA still sends out community emails telling people to make sure the neighborhood is presentable. When will repairs be made?! We have been told our home is in the Red Zone numerous times and will be fixed but it has been 6 months!

Inframark Community Management Jennifer Blancher is the best community Manager I can State unequivocally that prior community Management and managers to follow Jennifer Blanchard have never equaled Jennifer's qualification, Effectiveness and dedication. Her enthusiasm physical energy and strong work ethics and willingness to go the extra mile or two as well as devote personal on site time has not been noted in our HOA with any other community manager serving in this capacity. I will strongly recommend Jennifer Blanchard and her management team for outstanding services to any Homeowner Associ…

Working with Mary Zaragoza has been an absolute pleasure! She is extremely detail-oriented and ensures everything is managed efficiently. Her communication skills are exceptional—she's always clear, prompt, and approachable, making collaboration easy and stress-free. No matter the question or issue, Mary is determined to find the answer, and her resourcefulness truly stands out. As a property manager, she’s not only professional but also supportive, making her a great person to work for. I highly recommend Mary for her outstanding leadership and dedication!

Sent many emails about my access cards and never received a response nor the cards . I just closed on my new home 5/28 and won’t be able to enjoy the only amenity this neighborhood offers . It’s ridiculous..

The water fountain in my community Tamarron West has not been working for quite some time now. Unfortunately, communication with the HOA management company has been extremely difficult. Calls go unanswered, and it is very challenging to get in touch with anyone regarding community concerns. We bought our house with premium lot price to have the water and fountain view. I know that several other residents in our community are experiencing the same frustration. As homeowners, we pay significant HOA fees with the expectation that community amenities will be properly maintained and resident conce…

First time moving into a home and got stuck with this HOA. The only thing I need is to get access to the community pool and it’s starting to seem Impossible to do. I have called multiple times and even left a call back number and can never get through to anyone. I have sent emails and access requests and they say they will get back within 2 business days. I have yet to hear anything and I’m going on 2 months of this. It should not be that hard to get access to something so simple.

Terrible home owner service, to get a response in any way is near to impossible, whether is on the in the website or a phone, no one replies to messages, voicemails or in the website.

I’ve submitted a service request online and have been ignored. I’ve called multiple times on multiple days with messages. These people refuse to respond. Not sure what’s going on but these people need to be investigated. Judging by other reviews close to mine it’s not just me.

Complete trash can company. They harass residents for infractions without any common sense. They do nothing for communities except suck them dry of allocated funds with no improvements

We have been trying to reach out to this Management group for the past week, but no answer. I select the option to get a call back, and never receive it. Terrible!

Very disappointing experience with Inframark as the management company for Woodforest. As a Woodforest resident, I expected Inframark to handle a serious issue involving a reserved community space with professionalism, urgency, and accountability. Unfortunately, that was not my experience. My family reserved a community area for my children’s birthday party. We asked questions in advance, followed the instructions we were given, rented activities, purchased supplies, and sent invitations based on that guidance. Then, one day before the event, we were told that the main activity we had planne…

Have been living in White Oak Landing for years. The management of the subdivision doesn't seem to be a concern as the violations never seem to be addressed. Large scale diesel trucks parked in driveways, drums of sulphuric acid stored in the front of one house, 10 cars parked in front of another house, illegal additions, dead grass. What a decline.

This is the worst customer service we ever received (NOT RECEIVED) from any company. No one picks up the phoe for customer service. We have been trying to contact them via phone, email and in person. VERY VERY VERY BAD SERVICE. NOT RECOMMENDED :(

We moved into a subdivision managed by this company and they are terrible. They cannot email back and forth consistently, they give you the incorrect forms, they insist on mailed forms for some reason, and they take forever. They also sent a letter with a violation (dated prior to our move in) and the picture was so unclear I could not even identify the house much less the "violation". I would not recommend moving anywhere with an HOA managed by this company.

I’m in absolute disgust with this company. No responses no professional support even when you finally get in touch with someone. I noticed based on the reviews I’m not the only one that has been neglected and also basically sold off to some paralegal firm rather having a better customer service experience and communicating basic information. And once trying to solve no I can’t no longer get assistance from the actually people bleeding our pockets not to mention I haven’t been able to ever use our “so called amenities” cause it’s either out of work dirty or extremely difficult to even get wrist…

Have called several times, virtual assistant send me over to rep who is never there. Answered one time and was very rude and did not want to help.

I’m extremely disappointed with the service provided by Inframark HOA management. For the amount homeowners are paying—around $1,300 a year—you would expect a higher level of care, professionalism, and attention to safety. Unfortunately, that hasn’t been my experience. Safety and security do not seem to be a priority at all. When concerns are raised, the default response is to “call the police,” rather than taking any proactive steps or showing real involvement in protecting the community. That’s not what homeowners pay HOA fees for. On top of that, the fees feel excessive for what we actual…

The fountain at our neighborhood entrance (creekside farms) has been broken for months. I have had several email exchanges with this HOA company. All they respond with is a chat gpt generated generic response that does not answer my question and thank me for reaching out. Seems like they are not even reading the email properly or playing dumb.

My family member recently purchased a home located within this HOA. A month after closing they received a notice of unpaid dues, however the dues were collected upon closing of the home, they then contacted Title company and they confirmed the check was cashed by this HOA! Homeowner is now receiving a second notice saying they are delinquent in past due assessments when this has ALREADY BEEN PAID! We have tried multiple attempts at reaching someone but no one answers!

Rude customer service!

Great service from Terrianna Jones and Inframark Community Management to quickly explain the process for installing solar panels on our home. This is our new HOA for Woodforest and they went the extra mile to explain payments and process.

Terrible service, the opposite of customer friendly. But I guess that's the best you can expect when they know you have to do business with them, they don't have to put any effort into making it a good experience for you, you're locked in.

For Last 3 Months I am trying to to get my HOA 2026 bill . Called email but no response.Online log in issue exist as it’s not recognizing email address and asking account number.Paper bill also not received , no customer service options as phone number is no help

There is no phone number to contact this office and confirm information. Their call center is based out of India without the proper information to provide to customers. Additionally, they have a an automated assistant when you call, and ask to connect to representative, it ends up hanging up the phone.

The most awful property management company I've had the displeasure of working with!

Hello, If I could I wouldn't even give them any stars. This HOA is TERRIBLE. I've been trying to reach out to them many times to better under stand why we keep getting letters to correct our fence. No one has an answer and the person they refer me too hasn't answered or called back. I've done some repairs and tried many times to contact someone to see what else needs to be done. Not only is there lack of communication but they can't seem to keep the gate repaired in our community. They will fix it and it will last for about a week then it breaks for a month or so.

One sentence says it all, THE WORST!!! Wish they had the option to give it negative stars. ONE star is too much for them

This Staff have been accommodating to the point of Magnificent! They always Greet You with a smile, and never have they lacked in Understanding, Patience, Knowledge or Compassion. It is so refreshing to have passionate and competent administration in an HOA, speaking from the experience of a past HOA president in Fort Collins, Colorado. The Board is obviously dedicated to a magnificent standard of Quality and Performance would be an A+.

Always warm, responsive, and professional.

I have not been to the physical office but I may have to make a trip. The phone system is impossible, terrible call quality and incredibly FRUSTRATING!! First, a wholly unhelpful AI answers the phone automatically. When you request a human, you get a message that said the call will time out in 10 minutes, so the result is that I'm HUNG UP ON automatically after 10 minutes of waiting! 2nd and 3rd attempts, I get a human. However, they can't hear me well, and the call cuts after a few minutes. You're a Management company and therefore the primary contact for literally thousands of homeowners... …

Gabby has been with our amenity center the longest. She is always willing to help, friendly and knowledgeable about our community. We consider her to be one of our best assets at the amenity center.

Professional, collaborative, highly recommended. Shout out to Tiffany the entire lifestyle team

Sherry was amazing!

So far so good

Natalie was great

Some major caveats that must be mentioned - I find this review process unsettling as 1. we must provide our names publicly; anonymity is not protected and that is a huge error/bias in consumer research/reviewing, 2. Inframark only will allow you to provide a textual context or reasons for why you rated your review the way you did if you give them a 5-star review (at least that was my experience). That is another hugely biased way of doing consumer research or consumer reviewing. That said though, let's get down to this review which was solicited, i.e., asked for by Inframark... I have to say t…

Loren and the entire staff are very helpful and pleasant. Always helped me out w getting on the site. Answer my many questions at the front desk or when I call w a question.

Loren Smith deserves more than five stars if that was possible! She goes the extra mile for everything. She incredibly creative; willing to spend time to ensure best results are achieved; injects graphic creativity way beyong anything I can create; and so the list goes on.

Loren Smith is the ultimate social director at our Del Webb Community here in The Woodlands. She is one of the shining stars that makes life fun wherever she is. Always a gracious smile & willing to take the extra step in all she does. We’re blessed to have Loren on our team.

I've been in the Parks Edge community for almost three years. And I have seen some improvement around the ponds and the Parks Edge landscaping recently. And that's good. But when I purchase our home I understood that I was buying into a Master Plan community. When I toure the neighborhood I don't see a lot of Master Plan standards being upheld throughout the community. Curb appeal for one in terms of "SOME not ALL" individual properties are extremely low. And I question why am I paying a full association fee for substandard care of the community? Also I'm getting tired of looking at CHUCKY!!!

I don’t feel the managers fully take time to take care of their clients. They do not stay on top of things. They don’t follow up with things. They can’t answer questions when you ask them. Not a good situation.

Have not experienced any issues with this community management company

I would like to share my experience with Inframark's management. While they maintain very strict and high standards for posting, their rules do not allow residents to criticize the board. This makes it feel like we are living in a correction camp rather than our own community. The manager enforces these rules very strictly, without any consideration for individual circumstances. We have a couple in our community who are close to 80 years old. They make a tremendous effort to attend every board meeting. After the March board meeting, one of them posted a review. Not only was her post deleted, …

BE ADVISED!!!! When using the guest check out for payment be sure to select sumbit until you receive the confirmation page. It seems suspect that verify and submit needs to be selected more than once. This error cost me additional cost which I'm sure they are aware of to charge late fee and interest. I spoke to a rep that only waived the interest.

Jasmine Heights I received two letters on 01/8/2025 by the Jasmine Heights Homeowners Association Covenants Enforcement Committee or management team, the following violation of the covenants was noted: 1st: Please pressure wash exterior brick to remove dirt and stains that have accumulated over time. 2nd; one to remove the basketball goal from behind the Ac unit. On February 7, 2025, a video and picture was uploaded of the corrected issue, and sent via email to the HOA.. On February 19, 2025 I received another letter for my home needing pressure washing with the same picture from January…

I have just moved into the William Trails Community. There were no water meters so we many of us who purchased homes in the Community at William Trails were told to use their water. So assumed they have water wells. So in January of this year, 2025. Many families in this community were told by the employee of Texas Water Utilities that their water was turned off & to call their office to connect the water in their name including myself. We we never told by anyone not even the developer that they had finally installed our water meters. We received our 1st water bill after paying for the deposit…

Worst management company ever. These people managing our Tamarron community only care about making money from us, but never about our concerns about what’s happening in our community. I talked to this lady Antonia, and complained about how people are bringing 5–6-year-old kids to the gym when the policy clearly states no kids under 16. Her rude response was to call the police because they can’t do anything about it. I really don’t know who is training these people with customer service skills. She should had said something like “Let me use the community app to send a general message just remin…

Barley utilizing this company and already have issues, called and spoke with Juan Martinez who was very rude and inconsiderate. This is our livelihood.

It’s pretty odd there are only 1 and 5 star reviews isn’t it? Filter the 5 star reviews which I suspect have been manipulated and look at the real reviews. If you purchase a home or live in a community managed by Inframark, be prepared to be routinely assessed/ fined and have no true voice on community decisions. You will deal with routine policy changes, customer portal changes, and routine increases of dues. The fines: As a resident under Inframark, I feel like I am nitpicked monthly and taken advantage of. The new fining policy allows 10 days to correct and dictates residents must maintai…

This HOA company is the absolute worst. They overcharge for everything while providing almost nothing of value in return. Communication is nonexistent, and when you do manage to get a response, it’s unhelpful and dismissive. They nickel-and-dime residents for basic services that should already be included in the fees. Maintenance requests take forever to address, and when they do, the work is sloppy and incomplete. It feels like their only goal is to profit off the residents rather than actually manage or improve the community. Avoid this company at all costs if you value your time, money, and…

WOULD 0 STARS IF I COULD!!! The worst management company ever!!!! And love to raise the rates and shut residents out of meeting, and u have to ask if your questions will be allowed in the meetings. Wost decision to ever buy pur home with this company. Oh and if your even 3 days late on ur payment that they make difficult to pay they send the lawyers on you threatening leans and now u have to pay legal fees on top ove everything else. And you can never use the amenities bc they don't fix anything until time to open pool or leave wasp on playground. Gates always broken. Can't get ahold of anyone…

I’ve emailed Jessica Delgado 3 times in a week with no response on HOA dues and other questions. Zero response. No email back, no phone call back after voicemails. Response time is atrocious, not sure how they keep communities. I know once we are turned over to the homeowners we most likely won’t be keeping inframark.

I live in Villages of Langham CreeK Townhomes in Houston, Texas. If I could give Inframark needs to move on down the road. They have raised the monthly maintenance fee twice within the year they have been over this neighborhood without letting us know. You just get an invoice and boom, there it is. They have raised the yearly HOA on top of this. They have also charged us 2 extra assessments of $300 each. This is not a rich neighborhood. They just raised the monthly fee from $158 a month to $200 month with no notice. This is an exorbitant amount to go up at one time. This is totally unaccepta…

Denia Rivera was very cordial and helpful!!

They never answer the phone

Im a little late on my review, but i just want to say that working with Carolina Sanchez was very smooth and wouldnt hesitate to work with her again. Thank you

We love working with Sherri Weeks at all the neighborhood Inframark events! Always such fun events for everyone!

Sherri is such a delight to work with an incredible leader in the community!

The lifestyle department at inframark rocks! Events are always a blast! Sherri Lindsey is a pro at what she does. Thank you!

Sheryl Weeks is the ultimate event planner. She is organized, creative and communicates wonderfully. Can’t recommend highly enough!

Sheryl Weeks from Inframark hosts a great event!

The Lifestyle team at Inframark is the best! Sherri Lindsey puts her heart into each and every event.

The Lifestyle Team, especially Sheryl Weeks, made my experience delightful!

Thanks Inframark! We had a blast at the Glow/ Foam party. Keep up the good work.

Good administration and organization I am very happy to live here in Harrington Trails it is very quiet and safe.

Love it

Great events