Invitation Homes Reviews

I have been with invitation Homes for over 7 years and are now moving out, but while in the process things got complicated and I needed more time so Pamela Viteri helped me out on extending my move out date and made it as smooth as possible Thank You Pamela

Worst rental company I’ve had to deal with. 5 years, $1000 in rent increase in that time frame. This is diabolical, y’all are going to start a revolution. I speak on behalf of all Americans, we are fed up. Last rent increase was $400 a month. Y’all know I can look up when and for how much this house sold for yea? Raping people’s finances. Maintenance was alright, but they always sent sketchy people out, handled most of it myself. Zero reimbursement. Forced me into home ownership. I encourage everyone reading this to play the governments games and jump through the rings of fire and get out of…

I want to say how impressed I am with the seamless work of Invitation Homes. I have never seen such an efficient and professionally handled leasing process. Whoever created your workflows and SOPs needs to be celebrated. I'm about to renew, and the Pamela in their leasing office has been very professional and accomodating. After the presented renewal terms were not what we had in mind, we were able to find a middle ground. I look forward continuing as a happy customer.

I emailed this company and asked for someone to call me. I have a low credit score and needed to speak to A REAL PERSON first. I guess it was AI that was emailing me and urged me to apply. My 2 adult kids applied as well.. $55 per person per application. Within 24 hours I was denied because of my credit. I was in an accident several years ago and the settlement was not enough to get me out of debt for not being able to work for months. Needless to say my credit was ruined. Nobody called to ask me questions before I was denied. They called me after the fact And didn't even leave a message.…

He did a really good Job and it was quick and I liked that he introduced himself by text before arriving

I have rented with this company for about 5 years and had a great experience in the beginning. From the first point of contact EVERYONE was great. But now it has been a nightmare all the extra fee for this and that. I have been communicating through phone and email since Thursday of last week and still have not been able to get a clear answer from anyone about the extra fees. Waiting on hold for 40mins every time I call. This has been the most stressful experience I’ve had with any leasing company.

Andy did a great job completing all maintenance requests in one visit. He communicated extremely well on the work he was doing and any preventative maintenance we can do. Extremely satisfied with Andy.

Great experience, hands-down! The process was easy, the communication was open and accepting, and we felt heard as far as our concerns, and they were addressed in a timely manner. Definitely A+!

Way to many fees and maintenance is terrible. Takes a month to get anyone to come out and then the day they finally come out the reschedule day of. Happened to me back to back.

Very disappointed with Invitation Homes. Since June 3, we’ve been locked out of our online payment account and unable to pay rent. We’ve called multiple times, spoken to several representatives, and were repeatedly told to keep checking back with no resolution. We even went to the Houston office in person and were told we’d receive a callback, but no one ever contacted us. Despite our daily attempts to resolve the issue and make our payment, we have now received an eviction notice. It’s unacceptable to threaten eviction when the inability to pay was caused by their system and no one was willi…

There is absolutely no point of contact. Every single time you call you will have to go through an answering machine. The lack of concern and communication is extremely disheartening. Shanon Ruiz and Pamela We’re supposed to be leasing agents to assist with my home. I spoke to both of these women once on the phone throughout the entire process. Please use caution.

Just had our first inspection with Andy White. He was very nice, the visit was quick, and he didn’t mind answering any questions I had. 10/10 experience.

Very disappointed, 5:21 PM, called maintenance, pressed 1 for English, got an Indian lady that could barely speak English!! Told her it was an Emergency, that the water would not turn off!! The bathtub is filling up & about to run over, no rush what so ever!! No call back, no updates!! No big deal!!!

I had the best move in experience, Courtnie helped me and made sure I was taken care of.

Moved in April 15th and have had nothing but good experience so far. Today was my month follow up with the maintenance team to ensure my appliances and all other technology in my house was working and I worked with Andy White, I had the best experience with Andy. He was super friendly and knowledgeable, Andy gave me tips and tricks around my home and ensured I was having a great experience so far.

If you are in the Houston area, DO NOT rent from this company. The homes are poorly maintained, and I have been submitting maintenance requests since the day I moved in. Issues have included lifting floors that created a tripping hazard and took weeks to repair, low water pressure, a non-functioning shower, and ongoing AC problems. Maintenance requests either go unanswered or are marked complete without the issue actually being resolved. I have submitted multiple work orders for the AC unit and am now on Day 6 without air conditioning in Houston's summer heat. No one responds to emails or ca…

Mauricio Rivera was excellent he did great service fast and efficient work

I just started my lease last week. The only thing I liked that the approval was quick. Also, the leasing agents were nice but they did take awhile to respond at times. Also, I felt like one of them made a smart comment when I asked about the smells from the house but maybe I was just overthinking about that. I just hate that they rush you to pay the deposit and move in fees if not they put the house back on the market after you already paid for the application fees. I don't like that they have all these required fees added to rent like the internet and cable and to pay someone else "conservic…

They are horrible. This is not considered an emergency for the a leak in the middle of my living room. And I’m being told to avoid the area. It’s impossible to avoid the area. It’s in the middle of the home.

Pls dont rent from them they hide fees and other things from you. I will never rent from them again

Shannon is great! Can’t wait to move in

I’m just about to start renting a home this upcoming weekend and Shannon has helped me out so much! She is super sweet and very communicative with me ! Has been making my 1st time HOUSE renters experience amazing i really appreciate all that she does :) thank you shannon, I hope choosing Invitations Homes was the right call!

Andy White with ProCare (Invitation Homes) was honestly amazing. He went above and beyond from start to finish. Between kids running around and dogs barking the whole time, it was a little chaotic, but he was super patient, understanding, and professional through all of it. He took the time to explain everything clearly, made sure nothing was overlooked, and didn’t rush the process at all. You can tell he actually cares about doing the job right and making sure everything is good for the family living in the home. Experiences like this make a huge difference, and Andy definitely set the bar hi…

Lexy Rivera was a consummate professional with a personal appeal that I will not forget. I appreciated her patience in dealing with my limitations. I am glad to be a customer of Invitation Homes because I’ve received supreme service!

I've been renting with Invitation Homes at least a few years now, and the people at the Kirby location are awesome. No doubt. Oasis, Lisa, Joanna, Patrick, just to mention a few, have all been very helpful. That team is top notch customer service. Thank you very much.

I had a few issues that I needed addressed a Chris C came on time a solved every issue I had. He a great asset to Invitation homes

Cristian was super helpful and knowledgeable! He addressed our concerns quickly and professionally.

Shannon Ruiz customer service was impeccable. She was knowledgeable, informative and professional. Shannon's communication was extraordinary with me and my client. Thank you, Brigitte Taylor

Since the first day we moved in (December 29, 2026) we noticed there was a gas smell coming from the stove whenever we used it. Unknowingly, being accustomed to electric stoves, we assumed the smell was "normal" for a brand new gas stove. After some time, the smell seemed to get stronger and perfumed throughout the entire house including the upstairs. On January 21, we turned the oven on to preheat and the smell was unbearable. We did some research and realized how unsafe these conditions actually were and immediately evacuated our family from the home and called the gas company and fire depar…

Big shout out to Janet C. We are long time residents and had a minor issue. Janet stepped in and resolved our issue extremely fast. We appreciate you taking care of us.

Ms. Marlene has definitely been a star for me!!!! She has went above and beyond to get answers that I was needing in a timely fashion. I can hear her smile through the phone and it was a pleasure working with her. She promised a call back in a timely manner and she made sure to get back to me. She is definitely in need of a raise. I wish I could give her more than 5 stars.

Excellent Services..A+ Courtnie did a Excellent job in showing us the property and giving us all the information...I really recommended.....

Good luck ever getting ahold of someone from the local office AFTER you live in their homes. We have had issues with billing and paying our rent through their portal and have called the 713 number everyday for 4 days. All they do is send you to the 800 call line where they can’t help you do anything other thing put a message in for your property manager to call you back. It shouldn’t take a week to get a call to pay your rent.

My leasing specialist Shannon was great. She explained everything to me and lessened my worries about leasing. She even replied to my concerns while on vacation.

My wife was extremely happy with the service she received from Gilbert Blair. We normally do not write reviews, but this experience deserved recognition. Since moving to the Houston area about six months ago, we have had a few issues with maintenance, so it really stood out when someone took the time to provide genuine customer service. Gilbert was cordial, empathetic, and professional. He even reviewed the file, asked about previous issues, and made sure there was nothing else she needed. That kind of service is rare these days. She came away very happy with the interaction, I was damn near…

I am leaving a 5-star review because Shannon Ruiz with Invitation Homes has been outstanding!! I took a job promotion and had a strict time frame to move, Shannon did not skip a beat. She has communicated effectively and explained everything in a manner that I could understand fully. The application process was smooth and she answered every single question I had. This is my first time renting a home from Invitation Homes and I am very pleased with the service Shannon has provided me. Thank you so much Shannon Ruiz!!! Time to make my new house a home :)

I'm honestly over this......The gas,water and electricity was suppose to be on and all i had to do was get the gas and and electricity in my name. Well tell me why the gas is off im withought gas/heat for a little over a week...i have to pay all the fees to get it on and im told i would be reimburse once I got the bill.Just send it to them. Why now they wanna backtrack and say it's my responsibility to pay the gas bill even though the date shows before I was even in the house. I found out there was a gas leak as leak yay. The ring camera doesn't work took til march for them to come in fix even…

We had a maintenance request and Mauricio came out, got everything on our list done in a timely manner and was very nice and answered all of our questions.

I have recently moved into a house managed by Invitation Homes and it has been terrible from the very beginning. There is no point of contact that you can talk to for ongoing issues, there is no pro-rating of rent for the date you actually move into the house. They are not responsive to maintenance issues, issues involving insulation when its cold or an awareness of an infestation, or issues that need to be fixed. I have only lived in a house since December and in that time have had several issues and complaints. I have not been able to talk to anyone directly and even when I left the message …

Invitation Homes DOES NOT CARE ABOUT THEIR TENANTS!! The entire HVAC system at my rental has been out of order for several days. After speaking with the crew they subcontracted, turns out Invitation Homes is withholding approval for them to complete the job (because they don’t want to pay for weekend labor!!). It doesn’t matter if your rental property has a humidity greater than 75%, or if you are left with no heater in January and your house drops below 60 degrees. In either case, this TERRIBLE management company will use YOUR pain and suffering to save THEM money!!

I had an issue where I was billed Maintenance chargebacks and I was billed 565.00 for charges that had absolutely Nothing to do with me. My review is for Tangela McElroy, a maintenance supervisor. She reached out to me and went above and beyond to resolve this issue. She kept in contact with me and was very kind aNd professional. I appreciate her so much. Thank you Tangela.

I just moved out of the property we were in for about 2 years. The first year we had sewage back up into the house. It got all over the bathrooms, garage and carpet in the bed room. It took a full month for the maintenance to resolve the issue. I had to juggle my two toddlers between hotels and their grandparents house. Invitation homes didn’t prorate our rent even with the house not being livable. 1 year later, the plumbing clogs just as we prepare to move out. They tell me that the sewage pump failed. Now that my family has moved out, I get an email for the bill for the repair for $782.77! L…

I have been completely satisfied with my decision to lease from Invitation Homes. My Procare visit representative, Cristian C., was very thorough and professional. He asked questions and was ready to address any concerns that I may have had.

Have electrical problem and they won't schedule anyone for two weeks. Can't use a washer and dryer for two weeks and a brand new home. Absolutely ridiculous.

I had the pleasure of getting Cristian today in he was fast on his feet and got the job done. He also helped me with my ring camera very good dude.

Christian C. Came out to my residence to do some repairs. He was able to assess the property, and address it. I am extremely satisfied with my service today.

We have been without heat for over four days. I have two small children in the home and no one has bothered to come and fix the heating unit and a work order has been submitted over 5 days ago. This is not the first nor only issue we have had with Invitation Homes since we moved in almost two years ago. This has gone beyond the scope of living comfortably. I will be making a report to the City Inspector regarding this matter. Maintenance nor Invitation Homes are responding to the work order that has been submitted.

Leaving this review for Andy White (Maintenance) very professional and got our issues taken care of very quickly. Will definitely be requesting him from now on!

Had Andy White maintenance came out to fix our lock on our door and he was wonderful. He was fast and kind. He went above and beyond what he needed to do.

I have only been with Invitation Homes 3 months and every bill has had NEW fees. Not to mention I somehow have a electricity bill due with them and I've had my service in my name since moving in.... I'm waiting for response on that. I've had two different one time fees for 9.95 and 25.00 for 3 months in a row... waiting for response on that. I have put in 2 maintenance requests and let's just say my issue was not resolved...I chose to go to Home Depot to properly repair the issues I had. And will Most likely not put in another request unless its a emergency. Hopefully I have no issues for the …

I made the ultimate mistake of renewing my lease with these people. When I moved in, I had to clean the house myself, there was mold in my garage and in my daughters room and all they did was spray paint the mold in the garage with primer. When the drywall in my bathroom needed to be fixed because the critters from outside were coming in, that took 3 different sporadic days for them to come and the technician had the nerve to take a dump in my master bathroom! Now my dishwasher hasn’t worked in months, I put in an order for that 2/3x already and received a text saying the issue has been fixed …

So happy with my maintenance request being fulfilled today! Marvin J was professional, precise and took his time explaining everything he was doing and questions I had with the dish disposal and AC. We are very comfortable with him being the tech guy we look forward to working with any future maintenance issues or concerns.

Cristian did a great job. Thank you for helping with the dishwasher. Done in 25 minutes.

During fall cleanup we noticed these cracks all around the house. We took photos and immediately put in a work order. From our own research and prior knowledge we figured this to be foundation related. Well, Invitation homes sends out a vendor for sealing cracks. The first day they came out the vendor tells us it’s a foundational issue and a structural engineer needs to come out. We called and left a message for the property manager to call my husband about options we might have with this looming. They failed and called me instead and never even tried calling him. Then they send the same crack…

This may be the worst company I have ever dealt with. Wish I could give them no stars. Beware of them. They have had several lawsuits and had to pay out lots of money because they violate renters rights. currently in the process of filing in court on them. I would highly recommend that you stay away from this company. I have watched them over the last 4 months treat my daughter and her children like they do not matter. disregarding and cancelling service order. Allowing tenants to pay enormous water bills due to a leak they would not fix and now they will not reimburse the renter because they …

Mauricio Rivera was very efficient and great worker! He was polite and caring.

We moved in about 2 months ago and Anthony white from maintenance is one of the first people we’ve actually seen from the company. He showed us some things to know around the house and was very polite and helpful. Hopefully everything continues to be great renting from this agency.

Rented a brand new home in Sept in Magnolia, Tx - turns out this was a mistake here are the red flags that allow them to put people into hazardous situations like a poorly built subdivision built by Essex homes (their first subdivision of this nature) for Invitation Homes to manage as a apartment homes. The lease- they have no obligation to maintain any working appliances you rent with your home nor a safe community ...not crime, safe like built safe i.e. gas lines/meters/electric connections/.. the matching frigidaire appliances have all been recalled but Invitation homes does nothing so you …

Do not give them your hard earned money. They will keep your deposit and try charging you for everything. They take weeks fixing things and they blame you for normal wear and tear. They gave me the home in worse conditions then I left it to them. It was very dirty and things needed to be fixed like e caulking and tile which the tile was never fixed. One time they shad to fix ceiling from the garage because it fell and took them a month to get it fixed. When they painting and everything they never covered my things in the garage and got the paint and dry wall material all over my things. They …

Thanks to Stephany & Shante From Invitation Homes , They came over & answered all my questions , and was able to fix my Knob turner on my tub, THANK YOU LADIES !!!!

Gilbert Blair was an exceptional help any question I had he was able to answer. He’s very professional, respectful, and would like to deal with him in the future if possible.

Ruben was great and very helpful.

Andy white are home specialist. 🏡 Nothing short of amazing !!

Ruben gave me great service.

DON’T get tangled up in their Mess! They don’t care about making anything right I have been leading a home from them for 3 years now , every year their is something going on with their “fees” I have been paying for renters insurance from geico & after sending them multiple emails they still keep charging their in house renters policy and adding a “admin fee” Rent is never the same amount. They charge you for everything and they don’t care to give you any refunds when you’re entitled to them. All this company does is scam people, don’t waist you time and rent from someone else or different comp…

Reuben did great job!

Invitation Homes does not have a local office and I have not had a refrigerator in over a month, the maintenance man has been here a few times as well as 3rd party refrigerator repairman, parts are needed and it could take weeks to get parts approved, ordered and scheduled for repair. I call them almost daily because I have no refrigerator. I have had to throw food out and cannot even make ice. It’s ridiculous to me that they cannot swap my fridge with one in a nearby empty home that is not rented. Their Houston office handles all of Houston, San Antonio and Austin and San Antonio has ONE …

If I could put 0 stars I would Invitation homes has let my home have a severe water leak for 3 months of which is creating mold issues in the home. I would not recommend invitation homes to anyone ever. The lack of care and consideration for my family and children in the home is disgusting. They look for the cheapest possible option and when the quote is what they consider too high they repeatedly send contractors. We have cirrently had 7 vendors come out of which they have accepted none of the proposals. Over 90 days and counting with a water leak that is causing $1000s in water bills that th…

I just spoke with a woman in Billing with Invitation Homes due to huge mistake of disconnecting my electricity and marking the property I’m currently renting as vacant. The woman seemed to be AA and was not listening to me at all and had no sense of urgency or concern she just wanted to quickly get me off the phone. And she said she was a billing manager but didn’t have basic customer service skills and didn’t seem to want to help me at all. Someone or the system disconnected my electricity service that I turned on in June and transferred it back to Invitation homes without me knowing in Jul…

Im a neighbor next to one of their houses that they rent out and the current tenants had moved out. I have been reaching out for months now, due to the neighbors/my fence (thats on their side to replace and fix) falling over since Hurricane beryl and they still havent came out to fix it, reply to my calls, messages, or services requests. I can only imagine if you actually live under their roof how it would be renting with them.

Their van was tailgating, cutting off, and brake checking other drivers on the highway. I watched them do this to several cars on 610.

Have not fixed broken AC, they will not send out AC tech same day even though work order was submitted around 8am, so have to sleep in 90F house. Speaking to the people over the phone is a joke, they just try to speak over you and repeat themselves. They don’t actually listen or care or make any attempt to service your needs. We pay $2600/mo in rent and can’t even get an AC guy out. My kids and pregnant wife shouldn’t be in this condition. I asked about hotel accommodations and they only offer $125, so I have to pay rent and pay the difference because no hotel is $125.

I've been living in the same home for 4 years and within the 4 years I've made multiple complaints about mold growing on the master bathroom. Multiple contractors have been out stating that the whole bathroom needed to be replaced due to water damage from leaking pipes. On multiple occasions they have placed industrial fans to dry the dry wall which I had to pay for the electricity. They paint over the mold and just replace the laminate flooring and painting over the walls instead of actually fixing the damage. There's also a large crack in the shower flooring which I can no longer use because…

Worst leasing experience of my family life.

Pretty poor experience, honestly. Cheap and frugal company that will use cheap materials for repairs. Hope your ac doesn't go out! They will provide portable units.. but only supplied 2 in the middle of summer for a 4 bedroom hone, making it pretty unbearable in the home.. FOR TWO WEEKS. Why? Because they want to go with the cheapest option available. So that was a fun electric bill. Had a plumbing issue in the middle of our lease that made one bathroom unusable because the pipes were dated, of course they again made us wait, and went the cheapest route possible. When we were getting ready t…

Worst rental experience ever with this company unfortunately :( scared for the move out experience and what the deposit return process will be like.

Louis was amazing very professional and efficient at what he does thank you for sending him he is the best.

Posting here as no one from the Houston office responds to emails. We've been renting a house in San Antonio for over a year now. We initially leased through another company and it was transferred to Invitation Homes and it has been nothing short of a disaster ever since. I'm currently almost two weeks without AC in August, with a small child, two service dogs, and a medical condition with heat intolerance. Invitation Homes hasn't offered any temporary relief and has been reviewing the quote of a full HVAC replacement for over 4 days. I have called maintenance at least twice a day to keep th…

Can someone please contact me ASAP. I have called the office and only the call center is able to help me. The call center has left several messages with no one following up on my concern. I was left with no A/c and had to go to a hotel due to this during a heat advisory.

Run ! Do not rent w this company they add all these extra fees don’t let u pay your own water bill they add it to your rent then add a fee to give u that bill . No extensions on that water bill customer service is no help ! Do not rent here !!!

Horrible company to rent from, they do not do any updates to the house before you move in. They expect the new renter to report all issues as they come resulting in multiple maintenance contractors visiting your home over the course of your stay at one of their homes. Also they will add hoa “violation” fees to your rent at random for the smallest things resulting in higher rent. Horrible experience, cannot wait to move out

Melissa from Maintenance is amazing! Her customer service is 10/10. She has been helping my family with my AC and she has been there for me every step of the way! I don’t know what I would have done without her! She is absolutely great! Thank you so much for caring about us!

Slimeball company. They bought my previous lease and apparently didn't read the lease. Charged fees not outlined in the lease they bought from previous company and have refused to communicate when told to remove them. They will harass their tenants about stuff they want done, but will not help you out when the issue doesn't favor them. Avoid them and save yourself the headache of having to take them to court. Edit: They continue to only care about Money coming in. My A/C has been broken and they have the audacity to call me not about getting it fixed, but the additional charges they will be c…

They are the worse. Do not rent from them, they only care about charging you fees and getting their money. They can care less about the residence and the maintenance. I’ve called the local office in Houston 17 times for being charged bogus fees and I haven’t been called back yet. The call center lie to me and tell me that someone will call me back but they don’t. I regret renewing my lease. they are the worse Company I’ve ever rented from. I’ve been dealing with this issue for over a month and no one care to return my call or credit my money back.

Zero issues with this company. Their Maintenance Technicians are outstanding, specifically Robert. The home is well maintained and has upgraded features that you usually don’t get in a rental home.

Didn’t have gas right away, but after raising awareness to the issues, they were quickly taken care of and attended to by professional workers in a timely manner. I had my problems fixed within the same week thanks to our leasing manager Shannon Ruiz.

Herbert Martel is very helpful he made sure he took good care of our dishwasher before he left. He is very professional and arrived on time. Thank you Herbert!!!

Shannon was great she did an awesome job to get our family into our new home

Very professional and efficient maintenance staff. Herbeth Martel is amazing, very proficient and friendly. Always satisfied with his work. Thank you very much. Great customer service.

Dear Invitation Homes Team, I am writing once again regarding the damaged fence and debris left behind after Hurricane Beryl. I have reached out multiple times over the past months regarding reimbursement for the fence repairs, and I have yet to receive a response. This delay is extremely concerning and unacceptable. In addition to the unresolved reimbursement, I am now deeply concerned about the debris that remains on the property. We are now in hurricane season, and the unattended debris poses a serious safety risk. My home is located directly next to the property in question, and I have s…

Herbert from Invitation Homes has been an absolute pleasure to work with! He’s come out to our home three times to address various maintenance issues, and each time he’s been incredibly polite, professional, and efficient. He explains everything clearly so we always understand what’s going on, and his work is top-notch. You can tell he really knows his stuff. We’re so grateful for his expertise and dedication—Herbert truly represents the best of Invitation Homes!

Horrible customer service. They think it is ok to live with rats dropping in your attic, with all the insolation contaminated and exposing your family, specially children. Beware and check every room very well before you rent.

Herberth Martel, our inspector was very kind. Amazing customer service. He made the whole inspection feel comfortable and explained everything very well. Definitely recommend him and hopefully we get him next time as well!

Dear Invitation Homes Corporate Office, I am writing to formally express my urgent concerns regarding severe maintenance issues at my residence. For over two weeks, my air conditioning system has been non-functional, resulting in significant water leaks that have caused the ceiling to collapse and exposed mold, creating hazardous and uninhabitable living conditions. Despite submitting multiple work orders and leaving numerous messages for the local property management office, I have received no assistance, no repairs, and no callbacks. The ongoing neglect of this issue poses significant heal…

I moved to an invitation property March 2025 and when I tell you I can't wait until March 2026 gets here, so I can get out of here. The home itself is nice; however this company is not very good. You can't reach anyone the majority of the time, everything is automated. Worst customer service ever. Everyone was great and reachable when we were getting the house, once we moved in, it was like all access was cut off. A tech has been to my home 4 times regarding a refrigerator problem. Instead of replacing the fridge they continue to send a tech from SW appliance repair. The 4th person came 6/11/2…

Omg 🎉Shannon is the best leasing agent ! I was assisted from beginning to end of my renting process! Replies were prompt and answered every question i had in a timely manner. Thank you so much Shannon!!!

Do not lease from them they will steal your money I leased from them they took 1k of our deposit and we had someone to clean the home, also got approved to lease another home May 5, 2025 cancelled that they kept 1k of the deposit I paid I never moved into the home or anything and they still have not refunded any of my money I have called them numerous of times about this and keep getting different stories worst company to lease from beware

Don't ever rent from this place. A tech came out to our home to fix a sprinkler he opened our breaker box and didn't close it properly. There was a storm that night that trapped water into the breakers which shorted them out. We now have no electricity in our home. We placed a maintenance emergency at 6am and a tech didn't come until 6:30pm. We are now without power, AC, and all of our groceries are bad that we just bought. I requested for a hotel considering this issue occurred from the tech who came out. I was met with "you can get one and we will try to reimburse you" They have no care in t…

They are scammers and don’t give you no option only to use they services, I don’t want no ring door bell for $35 a month and none of the other stuff you are trying to make me purchase, bad review I don’t recommend to no one

Absolute ridiculous company. They should be sued. I requested new air filters almost a month ago and still haven’t receive any.

I rent from them an they are terrible everytime it’s time to renew they go up on rent $200 bucks then if you want to get out of the lease you have to pay 3 months worth of rent they don’t have a reletting fee like other places so it’s kinda hard trying to find another place an pay to get out the lease. At this point they just scamming for money money money been here 2 years an they already raised my rent $400 bucks it’s ridiculous I can see why people move out

WORST CUSTOMER SERVICE I HAVE EVER HAD. paid my security deposit, application fees, and signed my lease and still did not receive keys to my home. They cancelled my application without warning while holding on to my security deposit. DO NOT USE THIS COMPANY

Over $300 in fees due to false abd misleading instructions from Invitation Homes. Her my lease agreement, I was supposed to set up electric in my name. As you can see from the screenshots, I set up electric in my name. I was told by customer service on May 5th that my interpretation of the lease agreement was wrong and all utilities must be paid through Invitation Homes only. For which I canceled the transfer of service. As you can see screenshotted below on the same day. A year and a half later my wife receives an email notifying us that fees have been assessed every single month for not tr…

This company has turned out to be a huge disappointment, which is why we are moving out. It has taken 4 months to get a maintenance issue resolved, and it still isn't fully resolved. We have requested to speak with management, but instead we are ignored. Lessen LLC took over the maintenance several months ago, and they blame everything on Invitation Homes. Invitation Homes blames Lessen LLC for not sending over estimates to them. In the meantime, the resident suffers. We don't use our bathtub, but it has been utterly disgusting to have a torn up hole in our bathroom for months, where we can sm…

We were excited to move into our first rental house after leaving an amazing apartment complex. While we were sad to leave, we needed more space for our children and after falling ill, climbing three flights of stairs became impossible for me. Naturally, we had high expectations. We thought, “If the apartments were that great, imagine how nice one of their homes must be!” Unfortunately, our experience has been deeply disappointing, and the home presented several issues that affect its health, safety, and livability: • The HVAC system has no air filters installed, and the ducts are full of debr…

I am a tenant and this company is predatory to say the least. I am not sure how it made its way to 4.1 stars. If you have tried to plant roots in a neighborhood you will probably discover their predatory leasing style within the first leasing period but CERTAINLY by renewal time, you’ll feel how predatory they are. First of all, they change companies every year. It was MYND when I first starting renting. Then Invitation Homes took over after they went under in class action lawsuits for predatory leasing. It’s basically what you would expect, very quick to add monthly fees, erroneous service ch…

They were my property management company after they took over the house I was renting. Lived in the cookie cutter house for 2 years. Not ideal but good enough. Perfect rental history, house wasn't damaged and they still took almost half my deposit. TERRIBLE COMPANY TO RENT FROM. GREEDY UPON MOVE-OUT. DO NOT RENT FROM INVITATION HOMES!!!

Absolutely Heartless Management – Stay Away This has been the most emotionally and financially devastating experience I’ve ever had with a rental property. While I was grieving the unexpected death of my mother—who had no insurance and whose funeral I had to pay for out-of-pocket—management showed zero compassion. I was forced to delay her burial for almost two months because of the overwhelming financial burden. During that time, instead of working with me, they continued piling on late fees like clockwork, showing no empathy or understanding for my situation. Not once did they offer a paym…

Do not live here if you can afford elsewhere. I sent all documentation and notice that I would be vacating and even had back and forth emails about this. Everything was agreed upon. Documents were signed. Then Jenifer Rincon put my account as “gave no notice” which charged my deposit. Working to try and get it back. But Jenifer is rude and a liar. Invitation homes will try and screw you over.

Maintenance is super slow and they've shown they don't care about you or your family at all. I have a new born only a few weeks old. It's reached 95°. AC guy came out quickly and diagnosed the issue but invitations homes does not want to pay. Now they're getting a second option so I have to wait even long now. I had to threaten to report them for them to even provide me a temporary portable window unit. Their regard for the safety of my children is completely unacceptable.

Herbert came for our check in & he did so well! He was so nice and made me feel very comfortable! 10/10

Absolute garbage property management. Do yourself a favor and NEVER deal with this company! They violate Texas tenant laws regularly when it comes to maintenance timelines. You are never able to reach someone not in the international call center. From the top down, the worst property management company in the country!

Do not rent from this property management company. They are the absolute worst. Since I've moved in with my family I have had NOTHING but issues with maintenance. 1. No icemaker for the duration of my stay give or take 3-4 months of use! 2. Bathroom in the master suit is riddled with mold to the point that you can smell it. The wood and carpet are both dry rotted and when they came out to "fix it" all they did was rebuild the bench in the restroom and pain over the mold - Painting directly over mold and mildew goes against best paint practices and is not recommended. Mold is a living organism …

One of the worst companies I’ve ever dealt with. They had someone come out and replace our grass without consent. They did a very poor job with the grass. It was halfway replaced. One side of our lawn is the old grass and a small square portion with new grass. It looks worse than before… Invitation Homes charge us for the grass without even discuss replacing it in the first place. We have contact invitation homes, multiple times about this matter, and they seem to not care that they charged us for something they approved of without our consent..

My husband and I are currently renting through this company in Houston. The house we rent is great, good neighborhood and any maintenance needed is usually timely. However, this company is IMPOSSIBLE to get ahold of if you have questions or concerns about anything else. I sent several emails and request through their portal inquiring about our lease renewal and was lucky to get one email a week from them despite sending several across multiple weeks. It's absolutely unacceptable. I would definitely reconsider if you are looking at renting through them.

I've leased a home in the past from Invitation homes and the service was impeccable. I'm now in the process of leasing a second home. Moving can be quite taxing on the mind that could lead to undo stress. However, Shannon was awesome and assisted me through the entire process. She answers every email and returns calls in a timely fashion and with such professionalism. Shannon made the process seamless. Thank you Shannon!!

Ms. Jay started our leasing process and with the help from Ms. Courtnie and Ms. Shannon made experience worth while! I can’t thank these wonderful ladies enough for making everything so easy and stress free for us. My family is so grateful to have a team like this on our side and we are so happy to be with invitation homes. Thank you again ladies!

Ms. Stephanie Vice was awesome assisting me with my new home. She was sweet, kind, informative and very upfront. Thank you so much for your help and assistance Ms. Stephanie!

Stephany Vice was our orientation guide and she was super sweet! Went over the ins and outs of our new home and answered any questions we had knowledgeably. My brother attended as well and when she was leaving he said “W customer service” so yeah. If my teen brother noticed it, she was fantastic!

Omg please stay away they don’t have a direct number to call it goes to the call center and the workers are all foreigners 🙃 who has no clue with the company they signed up with. The only ppl truly working are the maintenance guys. Please go else where if your time and money is valuable to you and your loved ones! The office ppl don’t call back nor do they care 😠 many ppl lie on there application and say they have good customer service skills 😂 which the lie detector (me) determines it’s a LIE.

I had a great experience with my service tech Andy White. Part of my fence was loose/coming off due to the strong winds. He quickly evaluated the situation and fixed it quicker than I thought it’d be done. Super friendly and courteous. A good professional to have working in their maintenance department. I wish all of my experiences were like this….but they are not. 5 stars for him…but the management team needs to do more to keep track of the processes of their other service techs. I will say this because I can only review once…. I don’t understand why I am paying $75 a month for landscaping. I…

They need to answer their phones and fire some of their drunk drivers The van in photo almost rammed me not using blinkers and even I honked at him he didn’t even flinch. Probably the driver was on something.

I had an amazing experience working with Courtnie and Shannon! From the moment I reached out, they were incredibly responsive, available to answer all my questions, and truly dedicated to helping me find the perfect rental home. What impressed me the most was their efficiency and professionalism—they guided me through the entire process seamlessly and got me moved in within a week! Their quick responses and attention to detail made what could have been a stressful situation completely hassle-free. If you’re looking for a team that genuinely cares, works fast, and makes the rental process smoo…

RUN. They make you pay $10 a MONTH for QUARTERLY air filter delivery (they only send one air filter, not enough for all of the filters in the house). -They make you pay $10 a MONTH for a ring doorbell and they don’t even cover a plan to let you see your video history. This is WAY more expensive than just buying your own ring. -Their maintenance team is incompetent to a level that I can’t even put into words. Our sink has been leaking whenever we run the garbage disposal for MONTHS. We put in a maintenance request and they sent out the CHEAPEST and LAZIEST plumbers I have ever seen only for …

Avoid This Property Management Company at All Costs If I could give zero stars, I would. This has been, without a doubt, the worst property management experience I’ve ever dealt with. From day one, they have been completely unresponsive, neglectful, and utterly incompetent. Maintenance requests? Ignored for weeks. If you’re considering renting a property managed by this company, run the other way.

*WARNING: Beware of This Company's Unacceptable Customer Service* I'm extremely disappointed with the service I've received from this company, and I would not hesitate to give them zero stars if possible. The customer service representatives are unprofessional, dismissive, and unhelpful. When I've tried to address billing discrepancies, the representatives have been confrontational and accusatory, shifting the blame to me even when evidence clearly supports my claims. This is unacceptable and unprofessional. This company urgently needs to improve its customer service standards. The current …

These people are crooks. Their latest scam is requiring tenants to sign up for AT&T cable packages, even if AT&T is not available at my address. They tell me that the fee, which will be paid to them as part of my rent, is non-negotiable. AT&T already told me that they can't connect to my house and give me decent service because they don't have lines to my house.

Where do I start? My experience with Invitation Homes has been nothing short of a headache. Communication, maintenance orders and quality of work completed, overall condition of the home, and move-out process left much to be desired. Upon moving into our house, we immediately ran into issues with Invitation Homes not coordinating with the local HOA to process necessary fees and acquire gatecode access. This led to us being unable to enter the neighborhood during the first week without another resident letting us in. We attempted to contact our property manager, Gina Hatch, to resolve this iss…

Shannon Ruiz is great! We had an issue with the access code on the tour, and she emailed me back in a matter of minutes to assist me. Great customer service.

Terrible service. Absolutely no communication. The worst management company I have ever had to deal with. Our leasing specialist would not even answer any emails or text. No one ever knows what is going on and it is always another department's fault. Earlier this year, they cut our electricity for 4 days because someone noted we were moving out. It is absolutely terrible system with no organization.

Every time I have a maintenance request they came fast!! I have been having a fantastic experience with Andy White from Invitation Homes since I moved here! He always showed up on time for my maintenance request and handled the issue with great care and efficiency. He is professional, friendly, and made sure everything is fixed perfectly. If you ever need help with anything in your home, I highly recommend requesting Andy White—he is just amazing! Thank you for the excellent service!

At first it was helpful but then all of sudden after I sent several emails about how to get into app after I transfer houses to make payments , I’m not getting no respond or anything . Mind you I sign my lease and trying to handle business while I’m off and I’m hard of hearing . Email is my only communication. It’s wknd now and I been waiting since 2pm ans I’ve been Ignored all this time to get the problem solved. I also asked to send me something on document after my funds being transfer and I haven’t seen anything . I’m making sure I’m paying what I owe not the extra . I still haven’t got …

UPDATE TO REVIEW!!! The rental company reached out to me about the bad review and the lady proceeded to pretty much talk down to me the whole time and raised her voice to talk over me. Terrible customer service!!! Ended up hanging up on her. This place is a joke & a rip-off and charge for any and every little thing. They have an administrative fee for every single thing possible. My rent is supposed to a set amount each month and somehow it keeps going up and up. They don't give you an option either to opt out of using certain services. $40 a month for the video ring doorbell. Bullshit! Trash…

Maintenance staff are always courteous, professional, and quick to respond.

Christian and Stephanie were an awesome help and gave outstanding service with assisting with my move in and addressing all concerns, questions and issues. Wonderful company and wonderful service!

One of the best rental companies I’ve ever used, professional experience, quick responses, and good rental prices.

Frank Carroll fully assisted us in a breaker repair and we are so thankful

Professional and gentlemen doing the job

Every time we have a maintenance issue they come fast. Christian Chavarria was the best. He fixed our garage door opener and helped us with another issue! He went above and beyond.

From inspection to Leasing and maintenance have been amazing, everyone has been going above and beyond to help us feel at home. Very quick response times to fix any issues that have popped up. We love it here!

Horrible Company! Timothy, a leasing agent at the Houston location, made my leasing process hell. You would think that before you become a leasholder, they would treat you well and respectfully. However, before and after my lease was signed; everything has been a headache and it has not been a smooth process. Timothy argued over everything just because ehe wanted to get the lease signed and out of the way quickly. They are lazy and dont want to deal with the actual work that it takes when working at a rental home company. Not to mention how they blatantly lied and said I refused to sign a cond…

I would highly recommend leasing with Invitation Homes. The staff is very friendly and helpful. This process of moving during the holiday's has been very easy considering the time of year.

Update: I never received a call from anyone to address my concerns as the commenter said. They closed out my initial work order and created another one. Then sent a vendor over to only cut out the area with the discoloration. There wasn’t moisture inside but there were black specks around the rim of the vent which I don’t know if it’s mold or not since Invitation Homes refuses to test for it. The vendor left a fan/dehumidifier to dry up any “moisture” and said they would return 3 days later to pick it up but I would need to make another work order for a different vendor to patch up the hole. …

DO NOT RENT FROM INVITATION HOMES I’ve had a terrible experience with Invitation Homes and want to warn others. I was without air conditioning for 10 days during extreme summer heat, an absolutely unacceptable delay for a basic necessity, especially in a rental that’s charging top-dollar prices. They promised I would be reimbursed for the suffering and inconvenience, but now they’ve completely ghosted me. No one will return my calls or respond to my messages. Meanwhile, they have no problem continuing to tack on random extra fees without explanation. This company is all about profit, not pe…

I have never dealt with a more incompetent company than when it comes to Invitation Homes. On Thursday 12/12/24 - Invitation Homes hired a plumber/handy man who did not know what he was doing. In turn he flooded my house. To make it clear I do not own/lease an Invitation Home. I unfortunately - just live next door to one. On Thursday 12/12/24 when I left my house in the morning - my house was fine. Water was running properly. Commodes were flushing properly. There were no plumbing issues at all. When I came home from picking my son up from school. I opened my front door to a first floor flood…

The maintenance guy did an amazing job

We have the opportunity to tour our home today with Stephanie and Chuck and they made our experience very smooth and convenient. We really appreciate it the way that they explained the details of the home and look forward to being here.

Update: the entire neighborhood was without water for multiple days due to their negligence and it was impossible to get ahold of anyone in the local office and the 800 number call center can only enter repair orders that fit predetermined categories. They don't have a category for main waterline break due to faulty construction so they couldn't enter the work order. Also they just started adding junk fees to my account in violation of my lease and I'm still trying to figure out how to get them removed. This company has been sued in multiple states and paid huge fines and awards to resident…

Shannon is absolutely amazing and took no shortcuts with helping us along our process. Timely responses and mostly importantly extremely kind. She made working with invitation homes very comfortable from the start.

Mauricio was online with the maintenance request and got everything fixed. It was nice to get someone who cares about his job and very polite

Picture should speak for itself i’ve had my kitchen looking like this for 2 months now i have kids and this is very dangerous it’s being held by a piece of wood. I’ve called multiple times and have been told the same thing every time i call that someone is reviewing it. How long does someone take to approve a work order and none the less one that can get them into a lawsuit. They expect us to pay rent on time but why don’t we as tenants get the same in return when gettting things fixed? Crappy company but i will be getting my money back even if i have to go trough court. They should be glad i …

Christian C. was very knowledgeable and appreciated him taking his time to come out. He was awesome!

I moved out the home i leased over 40 days ago and have yet to receive my deposit. Every time i call, i get the run around and no one ever calls me back. I’ve emailed numerous times and no response. I left my home in better condition than it was turned over and this company is trying to keep my deposit. I would think twice before doing any type of business with invitation homes. They scam and steal money.

We currently live an one of their houses in Texas and it’s been hell living here we’ve been dealing with an a/c that has been out since 11/3 and it still hasn’t been fixed due to a small issue with the control panel on the fan it’s been about 85 degrees everyday and still no fix nor temporary fix. DO NOT GO THROUGH WITH THEM!!!!!

The maintenance equipment is very professional, they provide quality services, as well as worrying about everything being correct and clean.

We have just leased a property in Cypress and we are so happy with the transition and the communication throughout the steps. Shannon who was our leasing manager was very helpful, polite and courteous. She kept in constant communication with me throughout and very transparent with everything. Kudos to her and Invitation Homes for having her on their team. Great job Shannon!

Do not lease with this company. Our A/C went out in September and it took them a week to fix it when it was nearly 100 degrees outside. More recently, the property that I live at's gate was fixed (after not working the entire time we've lived here, I received no gate when moving in) and received no gate code when it did get fixed. When I called Invitation Homes, they were of absolutely no help. I had to jump my fence to get to my house and I had to get the code from a neighbor.

Elisa M. helped me get the right form to fill out for a gate remote for my HOA and took time to listen to my issues, was prompt to get back to me the same day! I will be asking for her going forward!

Had an issue getting filters but they solved it eventually (was told 3-4weeks and it took like 6 but whatever)

Gilbert was extremely helpful with my issue. Great management company.

I love my home. I just don't like the fact that I'm paying so much for a ring camera when I already have my own and it's not over 40$ monthly. My rent is already high and I'm a single mother! But I truly love my home! I love it so much but now I have to give up because I don't want to use their internet! In order for me to renew my lease I HAVE to pay more rent plus a extra 85$ for internet when I already have my own!!?? Make it make sense! It's price gouging! People are out here struggling and instead of helping you're hurting and I'm sad because I truly love my home🥺

EDIT: 8/19/2025 I've moved out now and this was the worst rental experience of my life. I previously left a 5 star review because the leasing process was frustrating but the staff was amazing in person. Believe all of the reviews that tell you not to rent from this company, because they're accurate. I now believe that if people have a good experience renting from Invitation Homes, they're the exception to the rule and I fully believe that reviews on here have been paid for to raise their score, because it was quite low (and alarming) when I left my initial review last year. This is an incredi…

Update: changing my review. We have been in this house for a week with no AC. They were great with bringing out someone to view the issue. But the part was back ordered for 4 weeks in order to fix the AC. Invitation homes would like us to live without ac for 4 weeks while the part comes in instead of replacing the unit which will take one days time. They did deliver a temporary ac unit, but that does not cool a whole house. The house is 85 degrees every day, while also having pets. They also refuse to call us back to address the issue and come Up with a solution. Very avoidant behavior and I h…

UPDATE: No one ever reached out to address my concerns/complaints. Still do not recommend this company. The house is nice but because it’s older it needs quite a bit of work. Small things mostly. Maintenance is AWFUL they take forever to schedule a visit then have to come back 2-3 times before “fixing” the issue but they don’t actually fix it. Not to mention, since they won’t enter the home without someone present my husband and I have to miss work every time they have to come out. I’ve asked them at least 20 times to call us before heading our way (they’re supposed to do this anyway) and the…

Our neighbor are renters nice people that’s not my issue. Invitation homes own the property. Well if you’re going to own a property keep up with the maintenance ! My issue is in the past I’ve contacted knvitation home so many times! They don’t document your calls like they say they NEVER EVER RETURN YOUR CALLS!!!!!!!!!!! I am so mad ! The neighbors front trees need to be cut down or trimmed all the way down! One is leaning ! It cracked our driveway from their roots. A huge branch fell on our property more than once one almost hit me when I was leaving ! And I reported this yet nothing. The b…

Home was a lemon. Soon after moving in found that the drain pan was moved from below the ac unit causing a huge section of the ceiling to have to be replaced. Then a few months later the waterline behind the toilet busted. The problem is that once missing (due to water damage) half the kitchen walls and cabinets and ceiling as well as all the bathroom floor and cabinets were removed it took 8 months for them to decide to fix it. No communication from the office on an eta of repair no accommodations and no rent reductions. Steer clear of this company Edit: fixed 3 months before I moved out. To…