Keyrenter Property Management Houston Reviews

I contacted this company as a property owner and I was put in touch with Lane Berry. He offered to rent out my home, at dumping price. He is in the business of ripping off property owners and he was not able to offer comps for the same type of home. They don’t have a client database and you’re better off finding and screening your own tenants.

They broke my property after moving and kept all of my deposit for made up charges. This is the most dishonest organization you will find.. Yeah, we all have to make money, but I choose to do it honestly and not rip people off . They made up charges because I called them out on breaking my property Before they can charge you, they should be able to show you before and after pictures instead of just making things up, I would strongly recommend steering clear of this establishment. They even made me stay in an extra month because they said they needed a 60 day notice even though the lease was up…

I can’t say enough good things about this property management company! They run things smooth. Always professional, always on top of things, and they treat both owners and tenants like family. If you want a team that knows Houston real estate like the back of their hand and actually cares about your property, this is the one to go with. Honest, responsive, and worth every penny. Highly recommend!

Anna at Keyrenter Property Management Houston helped me find reliable people to provide maintenance on my rental property to keep it going.

They are the best, super reliable and easy to work with. Highly recommend!

Idk how this place got so many great reviews. Xander never answers his phone and Abhi is never available. These guy put in tenants into our property at low rents for 18 months without our consent and we still have yet to reach them. Run away do not let these guys manage your rental.

I've worked with Keyrenter for five years, and the experience has been exceptional. Vic's unwavering attention to detail and professionalism on the phone, coupled with the prompt and efficient maintenance team, have consistently exceeded my expectations. Being their preferred vendor has allowed me to witness firsthand their commitment to excellence in customer service and property upkeep. I highly recommend Keyrenter for their dedication to ensuring a seamless and best experience for their clients.

I don’t usually leave reviews, but I wanted to share my experience with Keyrenter Houston. Before moving out, I thoroughly cleaned the property, documented every room with photos and videos, returned the keys, and provided my forwarding address. As the 30 day deadline approached, I still had not received any update regarding my deposit disposition, so I contacted them myself two days before the deadline. On the 30th day, I was told that Texas law allowed them 30 days from the lease end date rather than from the move out date. This directly contradicted both Keyrenter’s earlier written commu…

We would not recommend this property management company based on our move-out experience. Communication has been slow and inconsistent, particularly regarding our security deposit and disputed move-out charges totaling nearly $2,000. We had to make multiple requests to receive our move-out assessment and responses often took far longer than expected. Throughout our tenancy, rent was paid on time and we addressed issues professionally and cooperatively. However, when it came time to discuss and dispute charges, obtaining timely responses became extremely difficult. I have sent multiple detailed…

The property managers at Keyrenter have not been very supportive of homeowners. Move-out inspections are not handled proactively, itemized invoices for deposit refunds are often delayed, and there is limited effort to identify cost-effective repair options. Overall, when concerns are raised, the response tends to be dismissive rather than collaborative.

The entire staff at Keyrenter has been extremely helpful since the day we first contacted them. From the initial property tour to the leasing process to the move-in to addressing all of the maintenance issues they have been very friendly and professional. Our rental experience has been GREAT!!!!!

So over this company will literally charge you to fix anything in your apartment. They don’t like to come out and when they do they don’t communicate or come days after the request has been sent. As a single female having to repair everything like i own this place is beyond ridiculous,!

I currently rent from Keyrenter Houston. Last week I had little drip under the sink and went online and reported it as a non-emergency. The response time was quick. A couple hours later the plumber was knocking on my door with a smile and the problem was quickly resolved!

I can’t stand this rental company if I’m just renting a house and it’s having electric issues I have to come out of pocket. This is the end of the road for me

We’ve been renting through Keyrenter for the last 2 years after returning to Houston. As repairs have been needed, we find the response from staff very expeditious and gratifying. They really try to satisfy their tenants as needs arise.

We’ve really enjoyed living in this building so far. The location fits perfectly with both our lifestyle and work commitments. The people at the office respond within five minutes of our requests and they are courteous, professional, and incredibly helpful.

I am delighted to share my exceptional experience with Keyrenter Houston. The team’s professionalism and dedication are truly commendable.

Horrible customer service. I am glad to come read the reviews before renting through them. These people don’t answer the phone, then text you saying text them…. Very unprofessional!! Also just viewed the home yesterday listed as $1700 after I told them we were currently paying $1950 at our currently rental (brand new home only we lived in). Today I woke up and the home is listed at $2000. Very much seems like scammers.

A Job Well Done! When my parents and I recently required some work to be done at the property. The crew sent an AC vendor right away

This is my first time having a nice landlord who cares for the tenant, the property is so well taken care of. Thanks

RBP includes filters for the AC , pest control and renters insurance wow that is good .

Thanks Vic for helping me apply to the property. Great customer service and timely responses!

Xander and the team make property mgmt look easy! They find solid tenants quickly and handle any repairs or issues quickly and completely. I took advantage of their services for a little over a year and will do it again!

Have to say this team right here Rocks! They have made me one happy tenant! They have exceeded my expectations. Very helpful, professional, knowledgeable and friendly. Thank you team KeyRenter Houston

We’ve had some bad experiences in the past with bad landlords. We were hesitant but the whole application, screening process was so clear. Thanks Vic

The guy in the phone made the whole process smooth and stress-free, I couldn’t have asked for better service!

Outstanding service

I moved in to my Townehouse October 24,2023 and have received nothing but pure hell. Nothing was getting fixed, there is a wall under the sink that has a full hole outside, my toilet was broke for 6 months, I had no water and air on and off from for a month, and so much more. I moved out November 24, 2024 and here it is January 15, 2025 and I have not received my deposit check. They just told me I can’t pick up my deposit after taking $1,150 of my deposit for things I never broke.

El servicio por parte de Vic agente de Keyrenter ha sido excelente sinceramente. Desde la primera llamada hasta la adquisición de la renta ha demostrado simpatía, deseos de ayudar y profesionalidad. Gracias por tus deseos de siempre ayudar. Le recomiendo a las personas que estén buscando casas donde vivir contactar a este agente!

Changing my review, this is not a bitter response but and Honest one. I rented through keyrenters when I first moved to Houston. My place was not cleaned and I’ve dealt with roaches concurrently.The communication is back and forth, the people who answer the phone never know the answer and the people who do never is available. Not all staff is horrible some are prompt in request but overall I’ve had an horrible experience the cons definitely out weigh the pros

Anna was SO helpful helping me with my maintenance requests, she made sure that I had got what I needed done asap

Vic was very pleasant but his response time in some cases can be approved on. I hated the fact that I had to drop off money to a drop box and wasn’t able to get a receipt or speak with someone. This was nerve racking! But eventually Vic did respond and got me what I needed to put my mind at ease. Other than that Vic made the process easy for me.

Dude! Here's one good example of a great Landlord! Happy to give y'all 5 stars

Vic was the absolute best! He was respectful understanding and has great communication skills. He responded to all my emails and took my calls efficiently and I’m so grateful that I had him through this process. Thanks so much Vic Job well done!

Vic was the best in helping us figure out or move-in plans! He was super communicative throughout our day, went the extra mile in helping us and kept us updated periodically! 10/10 recommend!

Vic helped me get my first rental. Their page has videos and pictures, the process is clear and the expectations were always exceeded

I need to say that y'all are such a great team! Xander, and Vic were attentive to our needs the whole time. Nice to be your Tenant!

The application process was a breeze! Then moving in was absolutely effortless! The customer service I experienced has been top tier! Anna P is very attentive!

La verdad me siento muy bien atendido por Abhi y su equipo. Tienen mucha atención

I want to express my gratitude for the assistance I received when inquiring about renting a house. The person who helped me was attentive and patient, answering all my questions with clarity and professionalism.

Great service! Anna consistently responds to our service requests promptly and efficiently.

Such a great help. Vic was def pleasant and helpful.

Best customer service and fastest response. Highly recommended

The automated system took my registration right away and I was able to see the property the same day

They fixed my garage door right away. Same day fix ! That was awesome

Thanks for being so quick and special thanks to Vic who guided us thru the app process

I had the pleasure of speaking with Vic at KeyRenter while seeking information about available properties. From the very beginning, his kindness and professionalism were evident. Not only did he answer all of my questions with clarity and patience, but he also took the time to ensure I understood all the important details.

Although I qualified and everything checked out: background, income, credit score- I was denied due to ‘rental history’. They claim they contacted my current landlord and they had no idea who I was, although the property I live only has 4 tenants total and I have been renting for 2 years. Showed proof of on time payments of rent of a year, and even the lease agreement to resolve the problem to no avail. Beware if you are of african american descent, because its highly possible that they will discriminate against you and come up with any reason to deny you, or eventually just not respond to you…

Getting into a new home is usually a stressful and painstaking process. Especially with a tight work schedule and limited time to find somewhere to go. Working with Keyrenter made it a little less of a hassle. A huge shout-out to Vic for that!

Thanks Keyrenter! From prompt maintenance to excellent tenant selection, they've consistently gone above and beyond. I couldn't be happier with their services. Highly recommended for anyone seeking a top-notch property manager! This is my 5th year working with Abhi and I'm not looking to change!

Mi experiencia como inquilino en Keyrenter Houston ha sido excepcional desde el primer día. El trato y la atención que he recibido han sido inigualables. El señor, Vic, ha sido ejemplar en su profesionalismo y dedicación.

Vic did a great job with communicating with me the whole time. He coordinated the showing and the application process. Great help!

What amazed me most was the efficiency in processing my application. Within a blink of an eye (well, 3 days!), I received the approval—talk about quick and efficient service!

Xander and team was very helpful and informative on my questions. The move-in process went smoothly.

Kudos to the Keyrenter Houston team for exemplifying Texan hospitality while delivering high-quality service. They've made renting a joy, and I couldn't be happier with their management. If you're looking for a property management company that embodies the Texas spirit and gets the job done right, look no further than Keyrenter Houston!

Overall, I can't recommend this property management company enough. Their professionalism, speed, and attentive service made my renting experience a breeze. If you're looking for a property management team that's on the ball and cares about your renting journey, this is the place to be!

Five stars all the way! My experience with this property management company was nothing short of exceptional. From the moment Vic helped me schedule a showing to the lightning-fast approval within just 5 days, every step was smooth sailing.

Abhi and Vic have been so accommodating from the very beginning and there have been no issues since moving into our house in 2021. Any questions or queries we have are dealt with quickly and efficiently and it’s been so easy living here! Would absolutely recommend to rent with Keyrenter

From the first day I moved in, this company has provided outstanding treatment as a tenant. Vic, my property manager, stands out for their exceptional service and professionalism. They've been attentive, promptly addressing any concerns, and genuinely caring about ensuring my comfort. I highly recommend Keyrenter for their exceptional property management services. They've truly made my renting experience exceptional

Big thanks to Vic, my landlord, for the excellent service provided by this property management company. From timely repairs to friendly communication, they've set a high standard for tenant satisfaction

I want to express my gratitude to Vic, my landlord, and the property management company for their top-notch service. Their attention to detail and proactive approach have made my tenancy hassle-free and enjoyable

Shoutout to Vic, my landlord, and the entire property management team for their outstanding service. Quick responses, effective communication, and a genuine effort to make living here a pleasant experience

Vic, my current landlord, deserves a special mention for the exceptional service provided by this property management company. Their dedication to tenant satisfaction is remarkable, making my stay here truly enjoyable."