Principal Management Group of Houston Reviews

Worse management ever, Mr. Terrance from 7400 Bellerive Dr. Houston Texas 77036, never responded to owners' emails, questions or call, our complex is just abandoned, run from this Company, look for better management avoid the pain, learn from our mistake .

Pennny Prothro was our acting manager during our HOA's transition to Associa this year. There was a lot going on in our neighborhood at the time of the move to Associa and she did a great job working through our needs and the requests from the home owners.

As property owner of multiple properties, I’ve been working with PMG as HOA/POA management firm since 2002. PMG’s TownSq software is considered the best in the business and is leased by other management firms alleviating the need for communities having to maintain a website. Penny Prothro is excellent property manager whose attention to detail and follow-up helps the POA board keep their community in compliance with the continual changes in Chapter 209 by state legislature. George Schaefer

Penny Prothro has been a savior for our small community. She goes above and beyond with every request or issue we have. She's quick to respond and patiently explains the who/what/when/why/how for those of us that are new to the POA Board.

this group is worthless. they take your money, nothing else. i have voiced complaints about issues in my neighborhood and surrounding HOA owned community property and nothing happens except send us a picture i found this in another review and agree, "This company is useless and they are only taking money from homeowners and not doing anything. Even my complaints about neighbors horrible care of their homes no one and I mean no one returns your call. The building seems to be empty everyday 😕. I give this company a score of negative 100. How do homeowners fire a HOA management team? HELP....…

I've owned my home in Langham Creeks Estates for 16 years. We had 3 prior HOA's. The 1st being the one present while building the homes in the community. They were excellent because the builder needed for individuals to continue purchasing homes. They were on top of owners not caring for their properties correctly from yard maintenence and upkeep of trash being picked up and trash cans not being out in the front of the yard after. The next two wasn't as quite as on top of things because the neighborhood was totally finished. Though they didnt meet the 1st level they were wonderful in compariso…

I had the extinct pleasure to work with Mrs. Ashley Williams at PMG . She was a big help with a project that needed special attention, she was on site and visited with both the Board President and I (A lost service to meet vendors on site, by HOA Manager these days. Only if all HOA manager was available to do to interested themselves to better understanding of the projects) She was very professional and communicative through out the entire design and build process. Thank You !!! HATS OFF TO ASHLEY WILLAMS the HOA MANNGER !!! Auggie Aranda II All Aquatics Kids Playground, LLC

This is the worst property management company; please if you are looking for a management company to represent your community do NOT be fooled by the positive reviews. Read through the reviews and you will see that the positive reviews are for small completed tasks and not due to an ongoing property management relationship. Our current Property Manager is Evelyn and she will not represent your community with fidelity. You will be broken down as volunteered Board Members because of the hoops you have to jump through and the constant reminders you have to provide to get anything completed for y…

We are literally in the process of trying to have them removed!! I was blown away at the number of homeowners all feeling the same way about this company, I'm told it's some kind of "friend thing" or we could have dropped them months ago. They are literally just ROBBING us. I rather not have a company then to pay one just to say you have a HOA because that's literally what you're paying for. Trust me this company needs us way more than we need them it shows by how they always spur of the moment money grabs. POP up "assessment" bill almost $200 you got 30 days to pay then the late & interest f…

While the Property Owners Association for Village of Indian Trails may claim a 5-star reputation, my experience has unfortunately been inconsistent with that standard. Since the management transition, I have faced ongoing issues with account billing errors, despite being enrolled in autopay and making timely monthly payments. When I raised concerns, I was told my account was under review, but weeks have passed without resolution or meaningful updates. Several fees were applied to my account that contradict the written policies shared by the POA, and despite repeated requests, I have still not…

As President of the HTHOA, I have developed a great working relationship with our property manager, Christina Stubbs. She came onboard to our HOA late last summer, 2024. She was eager to establish an open line of communication with our board, and our homeowners. Christina suggested hosting our board meetings at our pool house. She sent notices out, inviting residents to attend, to meet her. We actually had a decent turnout the first meeting! We will continue to hold our meetings there when the weather is good. Christina is quick to respond to my calls, texts, and emails. There is always someth…

I have been working with Penny Prothro for sometime now and I love working with her. She is hardworking, very professional, attentive, does her best to respond to any questions or concerns, and gets things done. She cares alot about helping the owners and does her best to do what she can to help them. Penny is definitely the one that will go that extra mile for you.

Penny Prothro with PMG is outstanding. She consistently delivers excellent customer service, and I trust her to address any concerns I have. She is highly responsive, incredibly knowledgeable, and always acts in the best interests of the association and HOA

Thank you Belinda Miller for great customer service and for genuinely taking care of our needs!

As an HOA Vice President, I am grateful for PMG Houston and specifically Ms. Davis and all the work she puts in for our community. PMG Houston is organized with our community's information; they are quick to respond to any questions I or our community members have, and willing to guide us as we make some difficult choices.

As a Home Owner and a former Board Member, Lisa was always available, firm, quick to respond and resolve issues... Being in the same HOA for 22 years, PMG has been the most efficient management company to date!

Associa P.M.G. is a wonderful management company. With skillfull managers like Ashley Williams making home owners happy and making communities better.🌞

Mills Pointe joined Associa Mgmt. In June 2024 so far so good. Ashley Williams is our HOA Mgr. and she is knowledgeable, helpful and gives us HOA mgmt. advice when it is needed to help guide us to making the best decisions. I look forward to 2025 to see what Associa does for our issues in Mills Pointe. Regards, A.Palmer

Asocia Property Management has been one of the most difficult companies I have ever dealt with. They are quick to issue violation letters and charge certified letter fees, including title search fees, without first informing me through certified correspondence about the title search. When I requested a certified, dated letter regarding the title search prior to the fee being applied, they were unable to provide it. Also unable to provide the “title search” that I have requested to see since I was forcefully made to pay for it. The company is extremely unresponsive. Each time I call, I’m place…

This is the worst management company by far. We called principal management group to pay our annual HOA dues only to find out they don’t accept payment. I was told I needed to create an account on TownSq. Why is it they are requesting this annual fee and yet cannot accept payment. Seems like this management company is just out to nickel and dime every home owner it can. When they send out violation letters they are not sending them as regular mail. They are sending them out as certified letters charging the homeowner this $20 fee. For every single corresponds they are mailing you. Doesn’t a c…

The team assigned to our community in Katy closes cases without explanation or resolution. They do not check if the invoices they get belong to our community and they invalidate residents. I have tried reaching to upper management to no avail. It is a disgrace

I hosted an event at their community clubhouse in Sierra Vista located on Rosharon, Texas in October of 2025. The GM (Sandra Chizer) asked me to bring 2 separate cashier's checks (one for the deposit and one for the rental) she said this made it easier so that she did not have to submit the security deposit to accounting and could give it back to me faster. It is now May of 2026 and I still have not received my security deposit back. I have called the office probably over 20 times and no one has an answer for me and I do not receive call backs. I then started calling the corporate office PMG i…

We’ve had PMG for a little under a year. At first, when they wanted our HOA’s business, they were great. But after the three month honeymoon ended, they began to ignore us. Months of unanswered emails. Emails where tenants are in violation and nothing has been done. No acknowledgements on their end. Nothing. What’s wild is that Yolanda and team are eager to tell us when they’re on vacation /when they’re closed. Yet they can’t answer an email or help remedy hazardous living conditions. If you’re shopping for management company, don’t use them. Edit: what is the point of sending another …

The HOA has been very disappointing. Fees were increased last year, but there hasn’t been any noticeable improvement in overall management or value. While homeowners are responsible for front yard maintenance, the communication and enforcement from the HOA have been frustrating. I even received a violation notice asking me to replace a tree that clearly exists in the photo they provided—are they not seeing what’s already there? Additionally, customer service has been unhelpful when I’ve reached out with questions, which only adds to the frustration.

I tried couple of times to talk with someone in this company regarding my HOA issue... I left voice messages couple of time... no one care.... I wish I could give 0 star. PS: I sent an email to provided email ID below and after 3 weeks no response!

I had requested both pool fob and entry fobs, never worked when called they said already reset the codes, never worked, it's almost 10 months, never solved simple issues, so frustrating.

Nobody’s here

Awful, paid my yearly HOA dues on time yet they fined me anyway, saying it was late. The cost of fees for paying online are astronomical. They don’t care about any of the people they are “serving”

Penny Prothro has been great responding to my emails and returning my phone calls. When I have notified Penny Prothro about any problems she has always taken care of it in a reasonable time.

The most god awful property management group I’ve ever experienced. Can’t landscape. Can’t return calls. Can’t tells us where our money is being spent. It’s a lawsuit in a box. Run for your life lol! Penny Prothro is exceptionally good at ignoring calls from her colleagues and homeowners alike.

I've only lived at my home for a month and I already HATE this PMG. There is ZERO communication from my account manager or anyone else & my issue still isn't fixed agter a month of calling repeatedly. They close tickets without updates. There's no update calls, emails, texts, or updates via the app. I had to call my title company for help & it's not even their job to do that!! I can already sense that an attorney on standby is going to be needed. If I can't get them to fix a simple issue from their end that happened on day 1, what's going to happen when there's another issue or a more severe i…

Belinda Miller has had great communication and has been a huge help in trying to figure out all of the HOA rules and regulations! Thank you so much Belinda!!

The process for Architectural Review was a painless and easy one. We submitted the forms, plus the fee to Belinda Miller office and waited for the desicion. All in all, worth the wait for our project.

Had a very good call back from Rachel. Thank you for attending to my questions in a very professional manner.

I would like to give a BIG KUDOS to Celeste at Sterling Lakes subdivision! She gives excellent customer service each time I contact her with a request.

Probably the Worst in Texas! This HOA is an embarrassment to what should be a professional organization. Out of nowhere, my automatic payment failed this year — a technical issue on their end. For the last six to seven years, payments went through perfectly without a single problem. Instead of showing basic professionalism, sending an email, letter, or courtesy call, they handed my account straight to an attorney! No warning. No explanation. Nothing! I only found out there was a lien under my name because my wife noticed it! That’s how careless they are. I’ve emailed, called, and followed u…

As a resident of the community managed by Principal Management group of Houston. I have lived in the community for 8 years. I am extremely disappointed with the level of service provided. My sprinkler system has never worked. For over a month and a half, the manager has been absent from the office, and our emails and concerns have gone unanswered. This lack of communication has led to unresolved issues and frustration for all residents. Additionally, I have an outstanding bill due to the company’s failure to acknowledge and respond to my timely resolution of a violation. They have continuousl…

I had the pleasure of working with Belinda Miller on an ACC request. She was very helpful teaching me what documents I needed and explaining the process. I appreciate her patience with me as this was a first and confusing. Happy to get my patio and driveway extension!

I am having the absolute worst time dealing with this management company. I have been trying FOR DAYS to get a copy of my buildings insurance for my lender. Lender never received this information from them for 2025 and has now charged me almost 1k for additional coverage. The staff keeps closing my requests without providing working links or documentation for our coverage. The phone number doesn’t get you anywhere. This has been horrible.

Belinda, the Architectural Coordinator with Associa Principal Management Group of Houston, is super professional and worked so efficiently. It was a pleasure working with her as she was quick to respond to my questions and requests, and had great effective communication throughout, which made everything so easy and simple. I appreciate her working deligently to help keep our timeline on schedule. It was overall such a good experience. Thank you again Belinda!!

Working with Belinda was amazing! She made the process of adding a storage shed to my backyard simple with step by step directions. Thank you for all the support Belinda.

I got two letters on the same day, (wasted postage) for the same issue. If you call you never get help. There is nothing the photo but my house and a garden bench in the front yard. Most of my neighbors have a bench in their yard. Checking, no one else go a letter. What is going on here. Walking around there are yards with deplorable conditions. Time should be spent there getting those yards corrected. They have been that way since we moved in 2 years ago.

As the mother of the young woman featured in the ABC13 report, I am absolutely devastated—and enraged—by the gross negligence of Principal Management Group. My daughter lives in Imperial Heights, where the streetlights have been off for the past week due to this company’s blatant failure to pay the light bill since JANUARY. Do you know what it feels like as a mother to know your child comes home in pitch darkness? To lie awake wondering if she’ll make it from her car to her front door safely? To pray every night that no one takes advantage of the shadows your incompetence created? You left a…

Street lights out for days! Unacceptable for the management group that will quickly scorn its residents for a trash can left out or a yard not mowed in a timely fashion but would leave us all in the dark due to negligence on their behalf with paying the utilities for the community in time. Sad to say the least.

It’s crazy how hard they came out to collect the HOA fees but can’t even make the payments for street lights. I once received a complaint about leaving a trash bin outside for too long when it wasn’t even mine but my neighbors. I tried to get in contact with them to correct this mistake but they never answered or returned my calls.

Learned from the news that PMG let an entire neighborhood go dark for months. Not paying a light bill since January? Completely negligent.

I am flabbergasted yall mismanaged funds so bad the lights were cut off at Imperial Heights - not paying the light bill since January 2025 is DIABOLICAL.

If you’re thinking about hiring this company, watch the ABC13 news clip first. Whole neighborhood got streetlights disconnected for nonpayment. That says it all.

Absolutely unacceptable. Just saw on ABC13 that the lights in Imperial Heights were shut off due to months of missed payments by this management group. How does that even happen? .. when people say ghetto .. this is what they mean .. “ghetto”. WHAT DID YOU DO WITH THE FUNDS??

Ashely Williams left my home is disrepair. She left fence boards with nails sticking out. She had a company come repair the foundation and left holes in the yard. I tired contact through home square and I emailed her directly. Nothing has been done for months. She closed the work order. I notified her because these are safety item's. Some could get cut on nails or fall into a hole left by the contractors. Instead of addressing the issue she chooses to put people’s safety in danger.

Extremely unprofessional and very poor communication.

It appears the Associa/PMG person in charge of our HOA's Account in Houston does not appear to know our HOA's CC&Rs and what is contained in them. Also, we have found the same applies with the Property Inspection and know one or more homeowners received Deed Restriction Violation Letters for something that is NOT in any of our CC&Rs 18 Use Restrictions in Article III of our CC&Rs and also found them using a restriction that was wrongly placed by a past HOA Board in our ACC Guidelines. ACC Guidelines are just that, a guide and are not enforceable.

Belinda Miller was great in getting everything she needed to get our pool fencing approved in a timely manner! Thank you Belinda

I dont understand This hoa group. This is one of the most expensive, and least comprehensive groups of people i have ever dealt with. You can not get ahold of anyone they dont return phone calls, customer service is terrible. I live in a community that everyone has issues with this managment group. I do not recommend yall every using this group for your community.

Penny has been a great help since I moved in. I know they get a lot of complaints about our neighborhood as it is a new development and sometimes the residents request are way over the top, but she does her best to make sure Townsend Reserve is well taken care of. Thanks for your help!

Just wanted to shout out Belinda Miller. She was incredibly patient, kind, and extremely helpful in getting a recent issue resolved for us. She walked me through the entire process, answered all my questions, and we were able to get it taken care of asap.

I’ve been calling for 3 days straight every hour and they NEVER answer. I’ve left voicemails and not one call back. I guess I have to go to the office to get a response to ONE simple question I have about my application.

Belinda Miller has been of great help. Such a pleasure to work with her!

Dealing with this HOA has been incredibly frustrating. When I first moved into the community, there was no communication whatsoever — no welcome packet, no guidance, not even basic rules or expectations. You're just left to figure it all out on your own. Recently, they started handing out violations for having trash bins in view, yet they completely ignore other, more serious issues. Lawns are overgrown, there’s trash and toys scattered in front of homes, and landscaping is generally neglected across the neighborhood. It feels very inconsistent and unfair. Worse, they don’t respond to concer…

Belinda Miller was very helpful in assisting me to complete the ACC application.

Mrs. Belinda Miller was very help and kind in helping me with my Tree Replacement Application getting approved, Thank you!

Ms Belinda Milker was great help and professional with her services. Pleasant experience.

I am thrilled to share my experience with PMG, particularly the exemplary contributions of Penny Prothro. Penny has demonstrated unwavering dedication to our community through her hard work, professionalism, and deep commitment to following proper procedures. Her adherence to the Texas Property Code has been impeccable, ensuring everything is handled with precision and integrity. Penny’s approachable and easy-to-work-with demeanor has made every interaction seamless and pleasant. Whether it was addressing community concerns or managing complex issues, her solutions were always thoughtful and e…

Penny solved the issue with my fence in record time.

Worst HOA ever !! Many residents have left and others angry and sad of what this new HOA we have now for our neighborhood. It”s almost a year that I have reported and asked and send pictures to manager of the villages of cypress lakes ( west side) to replace our burn lights that reflect our monuments sign villages of cypress lakes. Also, this year our Christmas decorations on monuments horrible with no lights on garlands or any Christmas animation next to it like all the other subdivisions not to mention they put up the decor weeks after December. All other neighborhoods place and lite up on …

I will absolutely not be living here anymore. After this year. This is the absolute worst company to have as an HOA. They never answered the phone. I have been trying to contact them for months. I get people who answer the phone. Tell me that I need to talk to the HOA. It always goes to their overflow call center who is no help at all. I have left multiple messages. I have sent multiple emails. No one has ever called me back and then they send me a lease violation for the exact thing that they told me that I needed a request to do which was work in my flower bed I have put in maintenance reque…

These people never available, I lived in Sierra Vista, iowa colony and needed help with gate acces code and other stuff. I emailed and called them multiple times but never heard anything back. I guess I'll just have to stop paying the HOA! Horrible service, very disappointed!

Nobody works in the department, and nobody responds. They try to force everyone to pay the convenience fee through online payment and intentionally delay cashing checks so they can charge late fees—even for checks sent to them over a month in advance. It’s absolutely ridiculous.

I live in Anderson Wood, TX 77070. Associa PMG is a nightmare. No one in the department seems to work, and no one responds. They try to force everyone to pay the HOA convenience fee through online payments, and if you send a check, they claim it takes 10 to 14 days to process—but in reality, they just don’t want to do their job. They intentionally delay cashing checks so they can charge late fees, even for checks sent over a month in advance. It’s absolutely ridiculous.

Customer Service Oriented. Responsive.

Angela is amazing. She responds quickly and I get my answers.

The community director, Penny Prothro, was so pleasant to talk to. She made time to hear my concerns and made sure everyone was resolved.

I wish i could give them a negative rating ! Scam at its best. I called them minimum 50 times to pay my HOA fees as my account was locked. I sent them email and left voice messages but no one ever replied. Only 2 times they received my call and said they will let me know the update. But none called !!! This is the worst company you can deal with and surprisingly they are (supposedly) taking care of home !!!!!! I believe bunch of scammers have united to run this company and successfully doing it ! Update 5/23/2025 Still my account issue have not been solved !!! A lady named Robyn sent me an …

Yolanda is very efficiently processing homeowner ‘s request.

Yolanda has been of great help! So quick to responses as well!

Yolanda's professional talents place her among all-star professionals who possess the rare qualities of knowledge, compassion, and a result oriented approach that achieves a win-win situation. Patrick Nwosu

Ashley is great to work with and I look forward to doing more business together.

Is been a pleasure working with this company especially Alicia Davis she been so helpful and nice and answering any concerns or need! Thanks for everything Alicia Davis you been fabulous person all year around

My HOA community is managed by Associa, and I've had the pleasure of working with the community manager Alicia Davis when trying to pay my hoa dues. Alicia is very responsive and professional when speaking with me. I can count on her to follow up with our community and she always makes sure we receive notices in a timely manner!!!!

PMG of Houston has provided me with great customer over the last year of me living in the Vanbrooke HOA. Ms. Belinda Miller responds timely and consider all aspects when it comes to the homeowner. 5 star service! Thanks!

We haven't worked with Ashley very long, but so far she has done a fine job with regard to our HOA. She is much improvement over our previous Manager.

Ashley has been fantastic for us here in Mills Pointe!

5 stars goes to Ashley Williams, our community manager!!!! She has been an absolute pleasure to work with, continually amazes me with how well she juggles all of the things, and has been incredibly helpful in helping me navigate the ropes as HOA President of our community. By far the best manager I’ve had the pleasure of interacting with!!!!!

If you enjoy constant headache, this company will give you one. Lack of communication, need to chase them down, delaying paying contractor bills… to name a few Don’t do it.

My gate code stopped working over a month ago. I have been calling and emailing with no response. I don’t understand, It is not that difficult to give me a new code or give me the general code.

One of the worst businesses I have ever had to deal with. Unfortunately this is who my HOA decided to use recently. I have had to file a BBB report due to the issues I have been having for over 5 months. They do not answer the phone, it took me forever to speak to the right person because I was directed to the wrong property manager a few times, and even supervisors are nonresponsive. I have been requesting a meeting with a member of my HOA board for over two months due to issues with this management company and have yet to have a response. I do not wish this property management company on any…

I would like to thank Albina Sifuentes, our Comunity Association Manager at Granger Pines. She is very approachable and easy to communicate with. She is on top of any issues regarding the HOA. Thanks Albina..!!!

I am extremely disappointed with the lack of communication from the HOA management team. Despite multiple attempts to reach out via email and phone for over a month, I have not received any response from the community manager Tiffany nor from Alicia, whom I was directed to by the corporate office. My last email was sent on 10/10/24 I have yet to hear back. We transitioned to your company a few months ago, expecting an improved level of service and responsiveness. Unfortunately, this has not been the case. The previous company, despite their flaws, was at least responsive to emails and other f…

My house is in the community managed by the Robindale Creek HOA which is under PMGH. We have had so many issues without any resolution and no responses from the property manager (no email responses, no phone calls answered). The fences are down and have not been repaired, which is the responsibility of the HOA, the water bills keep getting these fees that make no sense, but no one will answer the phone or emails!!! It's ridiculous. The property manager Christina never responded. Same for the pen before her, and the one before that.

Belinda Miller was amazing, Helped me through the whole process to get my deck addition approved. Defiantly the best experience I have ever had with Management company.

Had a great collaboration with Ms. Belinda Miller while getting approval for the architectural changes to our backyard. Though the process took longer, Ms. Belinda was very prompt to respond to all our queries. Thank you for all the help.

Belinda was incredible responsive and helpful during my request for archtechture request.

I've contacted the office of PMG on three occasions dating back to 4 months ago about the outdoor upkeep of my neighbor's home. Rather or not they have attempted to contact my neighbors about the matter, is questionable. I can only say there has been no change. If someone from the PMG company is assigned to cover our neighbor and notate violations, they would have discovered the issue of which I have called about long ago.

As a new resident in a HOA community I was unfamiliar with submitting a request for paint alterations on my home. Belinda Miller was quick to respond to my emails, questions and helped me through the process of submitting my request. Thanks for the professionalism!

Recently bought house in Splendora. To get pool access fob I suppose to drive in Houston downtown for 1 hours and provide money order on 25 buck. Why they can't send it by mail? Manager "we would love to help you with your concerns". But all help is just email, which not answering the questions fully and if you wanna change something go on hoa meeting with homeowners, which is once in the year!!! That's ridiculous.

Belinda promptly respond to requests and queries

This is a BASIC improvements of concrete in my property, Belinda Miller helps me to understand rules so I can understand what can be done, she has been very responsible on her job. Unfortunately, Belinda is not the one who makes the decision, the decision is made by "The Committee", which is THE WORST of communications skills, I mean with this that is not that they have POOR COMMUNICATION, NO, it's WORST than that, it looks like they haven't refer to me every time they send an email for my application with NO INFORMATION, with NO QUESTIONS, its something that just can be understood by someone…

I have damage from Hurricane Beryl and Henry Williams, our HOA manager, has not returned MULTIPLE phone calls. This company is a joke, and I hope they get sued into oblivion.

I have been living in my neighborhood for 10 years and Belinda Miller has always been very helpful for our project needs and is very responsive.

I had to submit an application to our HOA for approval to get our roof replaced. The person assisting me with the request was Belinda Miller. She was extremely helpful in assisting me and also was very prompt to respond to any questions I had. I have been very pleased with her help as this is the 2nd time she's assisted me.

I’ve had the pleasure of working with Belinda Miller on 2 different requests. She was quick to respond to all of my emails and was super knowledgeable. She made all of my approval processes seamless!

Belinda Miller's excellence in customer service and satisfaction; was nothing short of AMAZING! Her professionalism, exceptional communication and attention to detail make things easy when working with our HOA community management in Marvida.

Thanks for helping navigate us through the process!@ Belinda Miller

If there was zero star I would have given no star. Worst property management company. HOAs stay away from Associa.

I have lived in Windsor Lakes for 20 years. Our Property Manager, Kim Gonzalez, has been very attentive to our resident’s needs. When I had an emergency and a large tree fell on my house, she immediately directed me to the help that I needed. She has also responded very quickly to some property issues that came up for me. She handled everything in a very professional, yet personable, way. Kim is definitely an asset to our community!

Kim Gonzalez is a great general manager for our community! She always has a positive attitude and a smile. She has a "can do" attitude and is always helpful dealing with us in our over 55 neighborhood!

I have been trying to get my pool passes for 4-6 weeks with no luck, they are ruining my families summer. These people can't even manage to communicate via email effectively, each email I send they act like it's the first time they have interacted with me.

Belinda, got me an ACC Application to replace my roof approved in one day! Super fast with responses! A+

Belinda Miller is a great professional, it was a pleasure to interact with her during my Patio approval process.

We have had a great experience with our newest community manager Valerie Fisher. She is great with overall communication. The new team at PMG Houston has been very supportive with our HOA board. I would strongly recommend.

We’ve been using this management company for a few years and they started out as a 1 star but then enters Valerie where she did a complete turnaround. She then added Kim to our team and she is hands down a A+ Manager. The two of them have turnaround our community and we are so thankful for them. They are quick to answer questions and very knowledgeable. Dynamic Duo. I love the direction the company is heading.

Belinda Miller is always courteous, informative and quick to respond.

I got very quick responses and guidance on what was needed to get my application submitted and approved. Belinda was great!

Martina sperbeck receptionist She made my day!!! She understood my frustration which relates HOA fee payments. Online didn’t work and mail didn’t deliver to PO Box in Dallas. She definitely helped me to pay HOA fee and guided me kindly to pay next payment of HOA fee. This is my first impression that Bellerive HOA management helps me with sincere understanding. Thank to her and God bless her kind heart.

I recieved 9 letters related to the same request today but I was not able to reach anyone in the office!

Service is horrible, do not answer emails, do not return phone calls, been trying for over a month for roof repair approval. Lexington Woods North

I live in the Commons in Huffman on a cut-de-sac with six houses. The entrance to the street, a wooden and stone fence, has fallen down, and it cannot get up. There is also a sign near the fallen fence that is so faded that it cannot be read. The people on the street have contacted you directly via email about this but not only has there been no response there has been no action. If this is what a fence on one of our lands, we would get a nasty-gram in relatively short order. We pay dues every year for repairs such as these. Why is PMG not taking action?

I previously posted a review about being charged a $35 fee from last years HOA dues that was an error. I didn't get anywhere after talking to several people about it. Today I received a call from John Miller, he looked into the matter and 15 minutes later called me back to let me know it is resolved. I appreciate what he did and it shows great customer service. Thank you very much John.

It is imposible to get in touch with a human