Randall Management Reviews

I had a situation where the title company requested the HOA payoff to the wrong management company. This delay was going to cause the sale of the property to fail. I located the correct management company which was Randall Management. I worked with Johanna Chavez who understood my situation and acted quickly to help me. Johanna was very professional and kind as the mistake the title company made could have cost me the house. I was very pleased with Johanna's effort and Randall in general was very easy to work with. I appreciate Johanna getting her supervisor involved to assist which was HUGE. …

Let's the board make terrible and shady deals parks are overgrown and trash everywhere the star rating changes sometimes good give a few months it will be worse he has destroyed our community the worst in HOA management very unprofessional

I am an awner of one of the apartments that they manage. I will tell you this is he worse company and that is cutting it short. Very irresponsible they never do anything to keep up with the property. I have called the office to speak to the property manager to handle the painting on my apartment door, never answer. I have been trying for 3 months now. Also the workers are never to be found. It is the worse management!!

I am a homeowner at Willowlake hoa and Alexander has been very helpful and has help me with all my issues

Nasty service that I have received now and in the past from these people. If I could change this hoa I would but I'm stuck with them

I would give them a 0 if I could !!! This management company is one of the worst companies I would not recommend anyone to rent or own any of their properties.. they are very money hungry they make up fake violations just to get money from you. They will then try to send you violation letters but yet it's never posted on to the online website that we log into. This company is a very rigged company. If you were not a Latino person do not expect to be treated with welcome arms.... I recently had sold one of my properties and I am so happy I got a way from Randall management.. just imagine every …

Management here hides behind the basic customer service reps. I called today and asked to speak with management regarding some higher level questions that go outside of the general script customer service is allowed to talk about. All I needed was to speak with somebody in management about an incorrect bill (I am the owner of a property, and need to inquire about a tenant fine). The terrible reviews here are absolutely accurate.

THIS COMPANY IS THE WORST MANAGEMENT EVER. ISNT ENOUGH THAT YOU PAY $400 FOR MANAGEMENT, THEY EVEN BILL YOUR ACCOUNT FOR THINGS THEY DONT EVEN EXPLAIN TO YOU. BEEN TRYING TO RECEIVE AN ANSWER AN YET NOTHING. AVOID USING THIS COMPANY IF YOU CAN.

Countless properties of theirs, such as Spinnaker Cove, Kinghurst Townhomes, Oakwood Gardens, Sandspoint, are in an absolute state of disrepair. They constantly blame the property HOA for the squalor residents are living in but dismiss the fact that many of their properties are in horrible conditions. In most cases their HOA dues are quite steep as well in correlation to the amenities and home values. Beware if you purchase a property managed by them.

No electricity since yesterday and this morning. Apparently construction had digged at a wire and damaged it.

I’m disappointed that the manager has not taken the time to come out and assess how the grass maintenance should be handled properly. This level of oversight is concerning and reflects poorly on the management of the property. Additionally, the online payment system does not provide customers with the option to pay using a debit card, only a checking account, which is inconvenient for many residents.

This is the worst residential property management company. A drain line cracked and water came into my unit for 3 weeks straight. No assistance or attempts to mitigate. Just not a competent or professional company at all.

Worst people and worst customer service.

I am SO GLAD that they are no longer over my community. They're unprofessional, and will LIE to protect those who vote the way they want in elections. They also NEVER answered the phones when you called. I hope EVERYONE who was over my community got FIRED when we went to a new agency because they were worthless and did NOTHING with the dues they received from us.

The worst!! Bullies residents. Threatens constantly with HPD when not even an HPD issue. Withholds money. Lies.

Bad communication, hard to get ahold of anyone to resolve issues. Rarley answer the phone or return phone calls or respond to emails. They will tell you an issue has been resolved and then continue to send you violation letters.

Very difficult to get issues resolved. They almost never answer the phone or return phone calls even though a violation letter gives you that number to contact. Rarely respond to emails and will continue to send you violation letters even after they say a violation has been resolved or a project was approved.

The management at Tempo III has been consistently unresponsive, calls go unanswered, and messages are rarely returned. Even the simplest maintenance requests can take months to resolve, which is incredibly frustrating. The monthly fees are outrageously high considering the poor condition of the property. The roof is in bad shape, and the foundation issues—both inside and out—are serious. To make matters worse, the roach infestation is relentless. No matter what you try, they keep coming back. Overall, this has been a deeply disappointing experience. Worst move I ever made, If anyone see this y…

Don’t ever buy a property managed by Randall management!!!! They are the worse

Incompetent and poor communication. Asking for simple updates on reported issues always end up with the same response of we're waiting on board approval. I've been patient and every time a follow up is asked, the response is the exact same. Seems like nothing ever gets approved. Contacting them is a waste of time when they don't even pick up calls or respond. Your money is going into nothing.

One star is generous. Community mailboxes have been broken for two years, and have to make an out of the way drive to pick up our mail from the local Post Office. Everytime you do contact someone about it, magically, there is a meeting coming up to discuss the issue. Can't believe they have so many meetings without a resolution. Then they have the audacity to send letter upon letter on small issues at your home that need to be fixed (you'd like something fixed? how funny). Also, all homes are supposed to be for residential purposes? A house on a corner sold last year, has no occupants, and i…

I’m currently living at Terra Del Sol Had a great experience with w gentlemen by the name of Alex. He took the time to explain the fees and shared with me how attending meetings is always good to make sure we are keeping up to date with any updates happening within the community. Very very helpful. It was nice working with your team I explained the reason for my call and your receptionist knew exactly who to connect me with. I dislike being transferred. Thanks Alex!

Horrible management company. They let sewer lines clogg run for days.

Autopayment is not an option and will not respond to 8+ emails to multiple team members to pay them as they want to accrue extra fees.

I'm not sure why Terra Del Sol chose this management company. They’re unresponsive, invoices aren’t sent, and they don’t take care of the community. Submitting a service request is pointless.

0 stars should be an option. They send letters and fines, but do not answer the phone, return calls when voicemails are left, or give you any option to properly resolve issues. They keep billing me additional fees for not resolving issues even though I have been calling leaving messages and trying to get ahold of them for 3 weeks!

The worst management may be in the history of the industry. very incompetent and arrogant. you have to beg to get a response, if you do chances are it wont be to your satisfaction I dont know why they are still in business. you can clearly see they dont have any interest in the business. The owner/manager is even worse

Bad service and very poor management.

Awful management, no one does anything about awful, loud and inconsiderate neighbors. They constantly throw trash on other units back porches and front doors.Dog poop everywhere, tenants property being vandalized and units falling apart from mold on the inside and out. They refuse to ever answer the phone lines and help. Definitely report them to BBB, TWC, NARPM and U.S. Department of HUD!!

Horrible!!! Ineffective communication and customer service when issues arise that require their attention. Rating one star only because zero stars is not an option.

I’ve always had terrible experience with this HOA. Communication is poor, they’re unresponsive to requests, and they seem more focused on fines than actually helping residents. Very disappointing.

Disappointments services from resident Terra Condominium 10555 Turtlewood Court, Houston, TX 77072. Collecting HOA but by law not enforced some landlord put units on Airbnb this is been happening from 1 building to next buildings on going issue and it driving the residents insane. Airbnb PARKING IN MY PARKING SPOT & OTHER RESIDENTS PARKING SPOTS TIME TO TIME. #113 ABB we the residents having many issue with this landlord and managements This is issue never address or fix. Today 3/8/2025 the same repeat, I return home this blue car parking in my spot. I made a to AMERICAN WRECKER towing enfor…

Words cannot express how incompetent this management company is. They are getting rich by ripping off people every month and not even providing the basic fundamental services. I think this company should be brought out in the media and public for ripping off money and failure to provide services. I have suffered since May 2024 of this year trying to resolve an issue. Requests calls probably over 50 times, numerous emails and all the property managers washing hands one by one. Finally fixed it my self as health was at risk, paid out of my pocket and when asked for the reimbursement only crick…

I've repeated my documents for bank account and owner change I've yet to see this simple transaction completed. Poor organization and management. Not sure if they ever get it right. And a news today... I must pay $250 For bank and name change, which I was not told at the start of my request.

Can’t even leave messages because mailboxes are full.

I get a violation for a minor issue, yet my backyard lake view looks like this from the past 3+ months and take $1100 for HOA from me every year. The smell is unbearable especially in 100°F weather with humidity. SMH

Very great customer service Both Alex and Jaime front desk was very nice and helpful thanks for all the work you do

Very poor customer service! Nobody answers the phone!

One of the best property management in town, I want to the office and Jaime was very helpful.

When you have the audacity to tow peoples car who live at the address there’s no excuse there should be exceptions

I Never Complain About A Company, No Type Of Professionalism When Contacting Them. The Person That Answer's Their Phone, Keeps You On Hold. If I Had Any Type Of Property I Would Not Recommend Nobody To Let This Company Manage It.

They charge for everything , roach infested… bad management… they keep making new rules while nothing is getting fixed. They just got my car towed and when realizing it was an error they tow company dropped it off NOT BY MY UNIT …. And I just have to deal with it …

This management company never answers emails or the phone. They do not do their job and whenever you get through to them (which is very rare) they fail to answer any questions and are very rude. They need to be reported to the Better Business Bureau and should not be in business!

The rudest people work here. They don’t send your tax info then expect you to pay a late fee when it’s their fault. They have horrible customer service and really need to find another job instead of being miserable. It’s not the property owner’s problem that these people can’t find a better job and take out their frustrations on others.

Those people at Randall Management are so rude, unprofessional and had no manners and very poor customer service. The do not take any responsibility for their bad actions, not doing their work and not answering emails or phone calls. In addition I think they kind of hartrased some homeowners. I had requested a phone call and explanation and never no one has giving me the information.

Never can reach them by phone.

They never answer the phone, no return calls don't fix anything but they increase the monthly rate every year ARACELY is the manager and 3 years ago I sent her txt msg email calls and I'm still waiting for her thats funy you pay for a service that you never receive we pay them just to pay bills and the board of directors is a joke.. STAY AWAY FROM THEM..

Worst management ever!!RUN

They shut off the water all of the time without notice. Tomorrow is thanksgiving and I wanted to clean my house and catch up with laundry since it’s my day off but I can’t because there’s no water. There wasn’t water yesterday either. Why do they shut off the water so much? I’ve tried calling Shannon but she doesn’t answer and send me straight to voicemail. The three years I have been living here they shut off the water so much. I work some days from home and it’s just so inconvenient.

They are no better than the previous 2 management companies we have had in the last 5 yrs…never know who you are suppose to email or call they are always changing contact people.