Real Property Management Houston Reviews

I've been with RPM for about 9 months now and I've been pretty happy with my experience. As the old saying goes, you get what you pay for, and RPM has been good value for money - especially given a medium-sized rehab for an apartment prior to going to market. I want to make sure I also recognize Kim, who has been especially responsive and has gone above and beyond with a special request I had as well.

Friendly team & ownership that is easy to connect with and usually reachable. However, my personal experience over the last 3 years with this franchise has been disappointing. I purchased a new construction duplex in 2023 and outsourced it to this management company, who sourced market tenants for both units after months of searching (granted it was the offseason, so I understand). Despite it being new construction and completely livable, the management company charged over $6k to "make it ready", with all sorts of B.S. / and mostly "nice to have" work which they claimed was essential. I acc…

I had an excellent experience with the Real Property Management Houston team while updating and organizing my owner account for a property they manage. Karsten Nichols was incredibly helpful, responsive, and clear throughout the process. He took the time to walk me through the owner portal, explain the team structure, and make sure I knew exactly who to contact for future needs. KC Reyes was also very helpful with the DocuSign and account updates, and I appreciate the team’s quick attention to making sure the records, contact information, bank information, and maintenance notes were all accur…

I currently have two rental properties with Real Property Management Houston. Their team is top notch, and their services and attention to my needs has been outstanding! If you are looking for a reasonable management company to handle your rental needs, then this is the place.

Great experience working with Kim G Fleshner and Real Property Management Houston. She was very supportive, responsive, and made the leasing process smooth from start to finish. RPM is now managing my property, and I’m very happy with the service so far. Highly recommend.

D'Marie and team were very easy to work with and made this process very smooth! Highly recommend their services 10/10 experience!

I had a very positive experience working with Kim at Real Property Management Houston. Kim was thoughtful, professional, and proactive in reaching out to me, who was a new owner, to make sure everything was going smoothly. Her communication was clear, courteous, and reassuring, which I truly appreciated during the process. It’s evident that she genuinely cares about building strong working relationships and providing good service. I would be happy to recommend Kim and the RPM Houston team to other property owners looking for a responsive and professional management company.

We went through Real Property Management to lease out my father's house after he suffered from a major stroke. The company has made the entire process easy and with minimal stress. Kim Fleshner, the marketing manager, is amazing. She walked us through the entire process step by step, was available and answers any and all questions/concerns. I highly recommend Real Property Management and Kim Fleshner!

Kim Fleshner has successfully been helping us the past few years with protesting our property taxes. I highly recommend! She is wonderful and has helped us save a lot!

I can't say enough great things about Kim Fleshner! Not only is Kim incredibly knowledgeable and professional, but she also went above and beyond to successfully appeal my property taxes, resulting in a significant reduction. This was the second time I sought assistance with my property tax appeal, and I was initially skeptical because my first experience with another company was not impressive. However, Kim far exceeded my expectations. This level of expertise and advocacy is what every homeowner hopes for, but rarely finds. Thanks to Kim, I will be using her services moving forward, knowing…

Had a great experience with this company. Kim is very approachable and responsive. Thank you RPM!

Within a short period of time, I needed to expeditiously rent my home. Unannounced, I walked into the office of Real Property Management of Houston and was professionally greeted by the front dest assistance. I advised that I needed to speak with someone regarding the overall management of property. I was seated in their conference room, offered a bottle of water and within a few moments, I was greeted by Ms. Kim Fleshner. I explained to her my situation of having to relocate the area but needing to immediately rent my home to qualified tenants. Ms. Fleshner then provided a thorough and c…

I had a terrible experience leasing my property in Houston through this company. Their service is unprofessional, with poor communication and accountability. They take money from tenants, deduct their fees, and leave owners in the dark about where the funds are going. When issues arise with the property, they don’t respond to calls or emails promptly, leaving owners to manage repairs on their own. This company feels more like a middleman taking advantage of property owners. I strongly warn others to stay away from this business—it’s inefficient, unreliable,

Worst property management company!!! If it wasn’t for the contract I have with them I wouldn’t continue my service with them. I don’t have time to list all the problems I’ve had with them and thanks to them I now have to sell my property. Unless you are a wealthy company that doesn’t have a mortgage and can afford to sit on a vacant property for over 5 months stay away.

LANDLORDS STAY AWAY. Im a landlord. I have a property that was vacant for 8 months after an eviction. They promised to find a good tenant with rental history, solid work history, and good income. They promised to find a tenant within 2 weeks. That never happened. Not only that, but they didn't even put it on any websites or on MLS to advertise it. I looked it up and told them about it. They kept stringing me along for 6 months, then found a tenant who had no rental history, sketchy employment, and who couldn't pass the credit check for guaranteed deposit and then asked me to lower my deposit f…

Kim G Fleshner did great job to bring my home assessed value down and therefore saving me significant money. Thanks!

Dear It was great relief seeing the revised assessment of the property 17919 Obelisk Bay Dr ,Cypress TX 77429

Great process and very nice people! We look forward to working with D’Marie she has been wonderful so far even thinking of things we had not that will make our lives easier!

I rented from this company for 6 years and never missed a single payment. I took care of the property and had zero issues my entire tenancy. After I moved out, returned the keys, and completed my final walkthrough, the AC unit was stolen. I filed a police report immediately. Despite no longer having possession of the property, they still tried to charge me for the theft. What makes this worse is that the new tenants also had the AC stolen, and they were not charged at all. So they are clearly inconsistent in how they handle situations like this. At the time of the theft, I no longer had contro…

After living in the same apartment for 12 years, I was honestly pretty nervous about going through the rental process again. D’Marie was amazing throughout the entire experience. I had a lot of questions, and she always responded quickly, clearly, and with so much patience. If she didn’t know something right away, she found the answer and followed up without me having to ask again. She was kind, understanding, and truly made a stressful transition feel manageable. I’m very grateful for all of her help and look forward to working with Real Property Management Houston, as everyone in the office …

This property management company really screws tenants over with a $225.00 "processing fee." It's best to rent/lease from another property management company>

Samantha Perez was absolutely amazing. She found us a home under our budget and got us approved with our complicated history.

My experience has been excellent. Representatives have been helpful, understanding, and courteous, as well as quick and informative in answering questions and fulfilling requests.

Kim was amazing to work with and always there to answer my questions. She walked us through the entire process of renting our house from out of state, which made everything so much easier. I would absolutely choose Real Property Management again. Truly amazing service!

When I moved in, they forced me to immediately transfer all my utilities to my name. They make me keep them connected for 3 to 5 days longer, and when they damage something, they only repair it when they feel like it. They took almost half of my deposit, which isn't fair. I wouldn't recommend them at all. I could give them zero stars, which would be ideal. When I moved in, the house was dirty, with dog hair everywhere. They charged me for a referral, and I spent 5 days in debt collection, and they charged me over $100 when I was supposed to pay. If I remember correctly, it was $25. I was waiti…

As a tenant of a property that switched management services from them to another company.

I have leased a house that is under the Real Property Management Houston purview for about a year and a half, almost two years. They have always been prompt as much as possible. The office staff and everyone there I have interacted with have been amazing in helping me deal with any issues I have had.

From day one, Kim has been such a pleasure to work with. She's knowledgeable, professional, and truly gifted at what she does. Throughout our experience, Kim took the time to explain things clearly and helped us understand the process every step of the way. Her insight and patience made a real difference--we learned so much from her. Kim is not only incredibly smart, but she also cares about helping her clients make informed decisions. Real Property Management is very fortunate to have someone of her caliber on their team.

Kim is amazing, and goes above and beyond to make sure that her landlords are valued. She addresses any and all issues head on, with an ownership mindset. You can't get anyone better than this woman, I can tell you that!

Samantha Perez is AMAZING! She is the realtor who RPM assigned to my property, and she has truly gone above and beyond for both myself as well as for the tenant she found. She puts in the work, coordinates with all stakeholders, communicates clearly and often (answering all of my questions any time of day). I feel so blessed. Thank you, Samantha 🙏🏽🙏🏽🙏🏽🙏🏽 P.s. Somebody needs to give this woman a raise!

If you are searching for a property management team in Houston, I would highly recommend using RPM Houston. They have helped me with everything from maintenance, advertisement, etc. They are very quick to respond to any questions or concerns that I have. Kim and Juan are beyond helpful.

I had an excellent experience working with D’Marie Tilley at Real Property Management Houston. The rental process was smooth and seamless for both me and my clients. D’Marie was consistently communicative and thorough, ensuring everything occurred without a hitch. Her professionalism and attention to detail truly made it a 5-star experience.

My partner and I moved into our new rental home recently and the experience with RPMH couldn't have been any smoother. The guidance and assistance from Kim Goldston Fleshner is unmatched! D'Marie also helped tremendously with the application process and utility setup. We were set to arrive to the office to pickup keys just 5 minutes before closing on a Friday (poor planning on our part) and Kim saved us by going above and beyond to be there incase we were late so that we didn't have to wait until the next Monday to get our keys. This team is fantastic!

Not good management. The owners to the property we live in hired them. Before them we had our own landlord here in the area and she would call technicians on hand and they would be here the same day. Not this company this company leaves you to struggle not caring if you have kids with disabilities and they take forever to get a technician I been without ac for almost 2 weeks and no technician then same thing with the ants problem in the property. No wonder everyone in the property left but 6-7 people. Do better.

We feel very frustrated with this situation. The agent showed us the house quickly during a lunch break, and we ended up signing the lease and paying the deposit because we liked the house and area. Since then, she has been rude, unresponsive, and unhelpful. We just want to go back to take measurements, but she refuses and keeps blocking us, even though we already committed to the house. The whole experience feels unfair and leaves us feeling trapped in a really bad situation. If we knew this was happening for sure we were going to look somewhere else even though we liked to house and area. Sh…

BEWARE!!!!!!! I would give a lower score if I could. I ended my lease early to move back out of state and This company took the opportunity to take me for all I got!!! Tried to make me look dirty when I never had a complaint from any other landlord. when you move out they will find everything and anything to charge you or over charge you. They are in it for your money and will take you for every dollar! Will never recommend to anyone. RENTED IN SPRING AREA.

I wish I could put 0 stars. My husband and I moved out a month before our lease was up, we paid our last month rent. We had pest control, and lawn care done before we left. The company waited until after a month to come in and clean, and they charged up over $1,000 for repairs, lawn care, and pest control. When we try to refute it, they basically told us we couldn’t do anything about it and we had to pay the remaining $300 after they took our deposit. DO NOT RENT FROM THIS PLACE. They are MONEY HUNGRY! They didn’t send no pictures or proof of anything wrong with the house. We left it in nice, …

Fantastic experience and have them in place to handle all the headaches of my rental.

I have had a great experience with RPM so far! From onboarding with D'Marie and community updates from Brianna, everyone has been great! I have had the most interaction with Nicole M. in the Maintenance Department. She is always in a good mood, quick and empathetic to my problems. She has helped make annoying maintenance issues less stressful and I appreciate her very much! Happy to be in this community.

If I could give zero stars, I would. My experience at University Oaks Townhomes on OST has been nothing short of distressing, not only as a tenant but as a human being concerned for my health and safety. Behind the modern finishes promoted online is a reality of serious infrastructure issues, poor management, and deeply concerning negligence. My unit tested positive for hazardous mold (Penicillium & Aspergillus), confirmed by a certified environmental inspector. Despite repeated documentation, maintenance requests, emails, certified letters, and even legal involvement management, led by Vic…

If I could give this management company ZERO stars I would . Vicky Upmann and the entire staff do not care about tenants or the health and safety of their tenants. If you don’t believe me someone else mentioned her and her rude front desk assistant Akira. Never in my life have I been met with rude unprofessional and negligent landlords or a property management company. Everyone in the office is related so your complaints don’t get fixed or are fixed half ass. They also have family ties and relationships with the vendors and charge for every single maintenance request. If you need something fix…

DO NOT RENT WITH {{ Real Management Series LLC }} the work under this company. The man was really rude, didn’t fix anything in the unit and I paid him 1650 as a total move in. When I finally got my keys it was a junk he said he was coming back in to finish what was needing to be done he never fixed anything!!! The appliances didn’t work properly. It was rat infested and with roaches. The rats ate through all my clothing and food in the cabinets. The neighbor sold drugs and fought all the time. It was so unsafe with all the traffic from junkies coming all day and night. 4612 Maggie St Houston T…

They are extremely unprofessional and they do not care about their tenants. Vicky Upmann the Operations Manager is extremely unprofessional, she constantly makes excuses and takes a long time to respond. She asked me to sign a document she did not even proof read prior to sending it to me and when I asked her numerous times to reread it and correct it before resending it to me. She replied back several times stating she reread it and that I needed to sign it by a certain time and date, once I refused and pointed out what she had mis typed she then informs me that I was the rude one for pointin…

Thank you for your great customer services and staying on top of this matter. You guys were great with the communication and made sure my needs were met when taking care of the home! Thank you all again for your service.

RPM has great customer service and always handles business with a cheerful, helpful response. Their people treat customers with courtesy and respect, just like you'd want to be treated if you were the customer! Their most recent addition, Nicole, is no exception. Great job, Nicole!!

I am so beyond pleased with the rental company we have used. We have lived in our home for 4 years come May. We just want to say thank you to you and our owner. We have had quite a few issues with leaks over the past couple months, and we are so appreciative with how quickly this company and the owner have replied and fixed the issues. It truly gives us a peace of mind knowing we chose the right rental company. We have never had such positive and accommodating management before your company and our owner. It’s truly amazing how you all do business. Ontario is the Maintenance Coordinator and is…

Samantha Perez Was very helpful , with great customer service and was very patient ,

Kim was incredibly easy to work with and helpful in the tax protesting process! She did all the work for us. It’s a no-brainer, we will definitely work with her again in the future.

This is a compliment to Samantha Perez, the agent that leased my property 1920 Augusta Dr # 17 Houston, Tx 77057. She has been a pleasure to work with. She is always responsive and looking out for the Land Lord's best interest. I highly recommend her because finding this type of commitment to service is becoming quite unusual. Kudos for Samantha.

Listen to the bad reviews. They are the real reviews. I’m black, young, but nevertheless very successful. I gross over 200k annually and was denied because they couldn’t prove my “income” I tried many times to give them the log info to my bank account. I went as far as screen recording my entire pay portal and it shows where every deposit goes. My credit score was a 718 at time of applying. To think I had to do all of this for a home in a gentrified neighborhood was over the top. The Discriminative practices that people at REAL PROPERTY MANAGEMENT OF HOUSTON displayed was utterly disgusting. …

Tenants BEWARE!! The only good reviews for this company are the homeowners that have hired RPM to manage their property. IF you are going to rent a property managed by this company, document very well the condition of the property BEFORE you move in and keep a copy of the executed property condition form. The property management has a habit of NEVER giving the tenants their deposit back no matter how clean you return the property to them. My sister was very detailed in taking many pictures before she moved in, the property was dirty, the vent hood was full of grease and grime. The garage door …

Do not rent any properties they manage. They are not upfront and honest about leasing terms. They find excuses to forward fees to you and do not resolve problems in a timely manner. 0/5 stars.

I am in the Military I hire this company 7 years ago. They started out amazing but this last year has been awful they don’t care they are not charging clients for damages right away or catching issues early. I get the feeling they only care about their 10% with minimal efforts. I trusted them to have system in place to review mid lease property, I decided to review when I came back to check property I entrusted to them and tenant damages noted but never charged. Now I’m asking questions and all they can offer me is for me to fix all damages and try to charge tenant later …. No charge them now.…

Very disappointed with my experience. Their customer service is lacking. My husband and I were denied an application for a home. Firstly, we still have never officially been notified by phone or email. The only reason we found out was because our realtor found it odd we hadn't heard back from them and decided to call and ask. It was then she was told that we were denied. When I decided to call and ask for a copy of our credit/background report, I was surprised to learn that they had never even ran a check. When I asked why we were denied, I was told it was based on the information we provided…

Me pusieron una cantidad de 500 dólares extra Porq dicen que tengo una mascota en mi casa y no tengo mascota , no tienen pruebas y me están cobrando 500 extra más 90 por no se que ,estoy esperando que me cobren para poner una demanda por faltas de respeto, solo estoy esperando q actúen y me quiten ese dinero tengo un abogado en alerta ,hasta cuando es esto es todos los meses un problema distinto me tienen obstinada y a mi esposo también trabajamos todos los días y llegamos en la noche que tiempo vamos a tener para mascota , siempre pagamos la renta a tiempo y nos molestan por cosas q no razón …

This is the worse company I have ever seen professionally deal with, I applied for a renting a house and their process are unbelievably slow and not honest, they charge me for application fees because they say they will run a background check and they reject the application because they have my tax papers since day one. Even though I provided more supporting papers show I have enough income to cover but as they said they have the paper since day one and could deny the application since then. They are money hungry and will charge you the money just to make it they are processing your applicatio…

We moved in nearly 6 months ago to one of the properties managed by this company in medical center . Our experience here has been extremely painful and frustrating . I’ve have spent my stay here till date getting repairs done. To start off with, there has been an unresolved bathtub issue since we move-in and when attempting to discuss the situation with the manager Mel, I get an extremely rude response. I am always told that the owner is unable to reach, and that I am confused or there is an issue with “communication”. I do not understand the language I need to use to convey the water leakag…