Real Property Management Preferred Reviews

I have owned rental properties for 43 years+ and have had a number of property management companies. My experience with Real Property Management has been outstanding. Both Jay and Komal have been responsive and customer service oriented. The website detail of RPM is the best I have seen. The property that they worked on leased in one day. I am in the process of looking for additional properties in this zip code and will have RPM, Komal and Jay be a part of supporting those properties as well.

Marilyn Sollano was a pleasure to work with for not only my clients but also myself as a realtor. Her communication , delegation, eye for detail and proficiency in scheduling the “Make Ready” team was outstanding.

I had a great experience working with Real Property Management, especially their leasing coordinator, Marilyn Sollano. Marilyn was incredibly patient while educating both myself and my client on the company’s policies and procedures, and she was always quick to respond to any questions we had throughout the process. I was also very impressed with Real Property Management’s fast and efficient application approval process. Highly recommend!

Real Property Management Preferred was great to work with! I showed my clients the home, and they quickly took them through the application process and helped them get the quick move in they needed! They also LOVE to partner with real estate agents as well (if you know what I mean!) I work with a lot of management companies, and this was BY FAR the best experience I have had with a management company to date!

RPM Preferred has consistently provided great service. They have promptly responded to questions and followed up on requests. I have really enjoyed working with Doug Faulkner and Marilyn Sollano. Marilyn has recently worked diligently to advertise, show, vet applicants and fill my vacant property quickly. I feel like I'm in very competent caring hands. Highly recommend!

Absolutely amazing experience, communication was excellent and the process was smooth. We are excited to get into our new house and appreciate all effort from Mr Jay

I would like to give a shout-out to Juliet Laher who is the tenant relation contact for our property. Juliet is very professional and customer focus. She is proficient with her job and maintains great relationships among the tenants and the landlord. While there have been constant turnover among the support team members, Juliet is one of the few who is constant in the support team. I greatly appreciate Juliet’s help.

I had a wonderful experience working with the team at Real Property Management Preferred in Houston. They helped rent my property in a very short time frame, and the entire process was handled with professionalism and care. Their team, led by Jay Bergonio, demonstrated organization, coordination, and thoroughness in managing each step from the outset. Communication was clear, expectations were well explained, and they moved quickly to list and rent the property. What stood out most was how kind and respectful everyone on the team was throughout the process. Overall, it was a smooth and posit…

Jay, Komal and Patricio were fantastic with good communication, technical help and persistence in renting my property out. I fell comfortable working with the 3 of them and feel confident that it will continue. I thank them all very much. Tom Ciccarelli

The staff at Real Property Management Preferred are always so helpful. Any questions I have, they have always answered. Thank you Nelly for always being transparent and super nice.

Alberto always do a wonderful job and very understanding 10+ on my book. Thanks and Elba did a wonderful job on guided me on my lease she gets a 10-

Real good management company. Professional and nice personnel. My only reason for 4 stars instead of 5 is that they take to long to fix serious issues within the home when they should make those type of issues as high priority.

Lorenzo was amazing, responded to our questions and fixed our problem in our home would 100% recommend, thank you Lorenzo

Lorenzo was so helpful n getting my maintenance issue resolved. He got multiple things resolved same day using one vendor for everything. He even extended the option to call directly for emergency maintenance concerns. Top tier service!!!!

Nelly has been an absolute blessing throughout my rental experience. She truly goes above and beyond to make sure her tenants are heard and taken care of. She listens to renters’ concerns with compassion, communicates openly, and works hard to ensure everyone is satisfied. It’s rare to find a property agent who genuinely cares about the people she serves, but Nelly does exactly that. Her professionalism, kindness, and dedication have made a stressful process so much easier. I truly appreciate everything she has done and highly recommend Nelly to anyone looking for a property agent who puts he…

Lorenzo with RPM was phenomenal and very instrumental with helping get my AC back up and running in record time. My issue was fixed in less than 24 hours.

Lorenzo was great!

Very friendly and helpful

Great costumer service an very helpful 👋🏽

They were very helpful when I needed quick response.

Beth was the BEST!!

Great service he took his time to answer all my questions and gave me options that met my family’s needs. Mahalo for the help!

Daniela was great at handling our lease agreement. Everything was clear and well explained. I love working with this company for reasons a such.

Kind patient and friendly thank you Christian

The RPM team is communicative and responsive. And their expertise is demonstrated day in and day out. I trust them with my property because I can rely on their amazing team!

Great company, Marilyn and Doug are specifically critical to securing a new home in a very timely manner! Thank you!!

Very communicative and diligent. Looking forward to working with you again

Agent was very very pleasant and helped us divert a bad decision. She needs to be commended and given a raise. She was very helpful, concerned and empathetic.

Marilyn the Leasing Agent and Doug the Property Manager have done a fantastic job guiding me through the process of applying and securing our next home, thank you so much!

Professional and excellent service. I spoke to Chrystian who was very helpful, walked me through the process seamlessly, and answered all my questions.

Very helpfu, he gave all info needed to apply ,accurately, gave a lot new update on how easy to quickly appjy and how we can build our credit score by paying and including,rental insurance, ,easy to work with,save on deposit, very personal .realtor Chrystian making it easy and clear what the price and requirements needed, thanks

Great with info for property rentals quick and easy detail

Beth has been amazing during the rental process. She answered all my questions and made the experience carefree. The property we are renting is nice and clean. Very happy with their services.

Real Property Management Preferred is an amazing property management company. They are extremely thorough, insightful, and professional. I greatly appreciate partnering with your team!! Thank you

This was by far one of the most frustrating rental experiences I’ve had. The property had ongoing AC problems throughout my tenancy, and despite repeated maintenance requests, the issue was never properly resolved. Living in Houston heat without reliable AC is unacceptable. The communication and overall professionalism were disappointing. I frequently received inconsistent information regarding charges, lease terms, and move-out costs. It honestly felt like they relied on confusing tenants rather than being transparent and fair.After move-out, the handling of charges and deposit issues only ma…

I got a town home very beautiful from real property Management preferred Mr jay and all the rest of the staff and real property Management preferred a wonderful they are very helpful I will send anyone to them they are very reasonable my town home is beautiful all I can say give him a try you will see there are some great great people to work with especially Mr jay you call he's picking up

Great experience —responsive, fair, and easy to communicate with. Any issues were handled quickly, and the property was well maintained. Overall, Ms. Nelly always provides a smooth and positive renting experience!!

Wonderful company to work with!! Daniela made the application process simple. She stayed in constant communication offering help. Excited for our new home, grateful to get Daniela as our guide.

Great management company they handle anything that I needed with swift action. Very pleased with this management company. Juliet is the best resident relations manager.

Beth was very professional and knowledgeable and very kind and patient. Answer all my questions.

Easy to work with. Very responsive and courteous.

My experience has been very delightful, Ms. Daniela and Komal are my angels. They have held my hand throughout this entire process and I count them as one of my blessings. I look forward to a continued excellent service/experience with RPM and it’s amazing staff.

Working with Jay Bergonio has been a great experience. He is knowledgeable, responsive, and made the entire process smooth from start to finish. I would highly recommend their services.”

The experience was great. The agent Chrystian Garcia made it super fast, and efficient. Definitely try to refer to him if possible for max efficiency and great service!

My client and I had a very positive experience working with RPM Preferred. The process was smooth overall, and we truly appreciated the professionalism and support provided throughout. I do have one suggestion: it would be extremely helpful if tenant‑representing agents could receive a full copy of the executed lease once it’s accepted. Navigating screenshots with my client made it challenging to address her questions and concerns accurately. Having the full document would make the process even more efficient for everyone involved. Overall, great experience — and a special thank you to Jay B…

I have lived here for a couple of years now and I love how friendly and caring the property managers are the very understanding and reasonable. Me and my family will continue living here because we feel like family 💖

Everything and and any thing me and my family need was handled professionally and with personal hands on care.thankschuysckeep up the good work.

So helpful and knowledgeable

Beth was very kind to me, she is really trying to get me setup in a place for me to live. I thank her so much

Nelly has been great throughout the move out process.

RPM provided great service, they have a quick response time and ready to help with a smooth move in process. Thank You.

DO NOT RENT FROM THEM! Real Property Management is based out of Houston and make you go get your keys up there. I just moved out of 5523 avenue o 1/2 east, after 11 months of moldy ACs, providing my own heat with towers because the AC "heating" units only heat up to 300 sq ft IF you turn it up to 85 degrees (this apartment is 800), the electric is so faulty I had to unplug everything except one outlet to charge my phone for a WHOLE WEEK during a cold snap. They came out finally and replaced the circuit box that was sparking and overheating with no work permit and didn't contact centerpoint or …

The young lady that I spoke to her, her name is Beth. She was very well spoken explained everything as best as her knowledge. I understood everything. And she seemed very humble and nice, I understood everything that she explained perfectly.Thank you very much again.Her name is beth very nice young lady

Jay was very helpful thanks for everything

This is a great company if you’re looking for a nice place the staff is wonderful especially Nelly that was above and beyond for her tenants. Trust me she’ll get the job done.

I want to thank real property Management for a wonderful experience, I want to thank Nelly for being professional answering all questions that I have.

Working on leasing a new apartment with RPM. So far I've toured with Adrian and been helped further by Elba and Beth - all have been very quick to respond and very pleasant throughout the whole process.

Beth Was Absolutely amazing , She Was Very Helpful in getting Me And My Wife Situated . Thank again You deserve the 5 Stars !

We had an outstanding experience working with Daniela as our leasing coordinator. From start to finish, she demonstrated professionalism, efficiency without sacrificing quality, which exceeded our expectations. Her communication was clear and consistent throughout the entire process, If you’re looking for someone who delivers results while making the process smooth and stress-free, Daniela is absolutely the one to work with. Highly recommend!

Spoke with Ms.Nelly Dimaano and I have to say she is very responsive when you leave a message she calls back quickly. Christian also was very helpful. Thank you.

From messages she seems nice as I can tell she very helpful and patient

Great rental management company, my process was easy and very thorough throughout the entire process.

Marilyn was great at answering my questions, getting me lots of information and setting up my tours to ensure absolute success. Thanks Marilyn!

Christian very polite and friendly professional in explaining how it work in going by renting with company.

Such a smooth and easy process. Jay B. and our realtor Naoual helped us a lot and I highly recommend them! Also a big thank you to Nelly, our Tenant Relations personnel, she’s very helpful in everything. Any little question/concern/issue she’s the one to go. She’s always on top of everything and gives the best possible solution to anything.

I had a great experience with the help of Jay he was so helpful and made renting process easy. I will definitely recommend.

Jay has been incredibly helpful even before I moved in. I’m thoroughly satisfied with the prompt response.

Rent a house with Real Property Management, and it has been one of my worst experiences renting houses I do not recommend them at all. I had not seen the experiences of other people and I happened exactly the same thing they told me that the house was ready to move and I found a super dirty house, without hot water, and washer in poor condition and I already have a week to move and the washing machine is still in poor condition, and I had to pay for the professional cleaning of the house .

Gracias Ms Beatriz estoy muy conplacida con su servicio y attention. Att Mirna F

The office staff was very professional and helpful..they also answered my questions and even did follow ups...I appreciated talking with the ladies and looking forward to being a attendant in my new home ..

Marilyn was so helpful! Her customer service and tone of voice had me at ease trying to look for a home to rent.

Jay was attentive, kind, and extremely helpful. Great experience! Thanks again Jay

Chrystian was very helpful. Answered all of my questions, and was able to assist me with my needs. Thank you!!

Spoke with Chrystian about a rental I was checking into and he was very helpful and kind. I didnt feel rushed and recieved all the information I was looking for. Check out RPM Preferred if you are looking for housing.

I give the company and property 5 stars I am very happy and pleased with the whole entire process and everything has been smooth and Elba and Adrianne have been very helpful all the way 100% 😀 I cant be more happy to have found a wonderful nice and safe community and place to live for me and my kids ❤️ 🙏 The experience here has been awesome like no other

Real Property Management has been a pleasant experience for my family in the past year and half. Very responsive and prompt to resolving issues. They have been very easy to work with. The best experience we've had so far in rentals. Thanks a lot to John, Mari, and the team. Foluke & Nd.

So far this process has been great considering this is my first time working with a property management company. Jay has been outstanding answering all of my questions.

The experience was so amazing. The approval process was easy and the communication was great. I highly recommend 5stars rating 👏🏾👏🏾 my leasing coordinator Daniela was amazing.

Elba is fantastic to work with. Very professional organization and timely communication made the process as easy as it could be. Thank you Update: had some work done and Albert and his team work great getting it done quickly and efficiently

Great overall experience. Jay was very professional and communicative throughout the entire process.

This was not ann overly corporate in nature with rental application process, and you actually get to speak with someone human throughout the process. All responses were/are quick. I highly recommend our leasing coordinator Jay, and I give thanks to Jay.

Very helpful and patient with answering all my questions! Explained renting process very well and assisted in sending me links of properties in my price range!

The process was very smooth. The leasing coordinator, Jay Bergonio, was very responsive, polite, and helpful. He made the difficult situations easier for us.

Daniela my leasing coordinator was awesome and made this process so easy so far thanks so much

Daniela gave me a great experience very professional and prompt

I had such a great experience working with Daniela as my leasing coordinator. She kept me informed every step of the way, responded quickly, and made everything feel simple and stress-free. She’s professional, kind, and genuinely cares about helping her residents. Highly recommend!

Jay and the team of agents at RPM are awesome!! Professional and courteous while providing great customer service!! I would 100% recommend RPM!!

Jay and the team made our move in quick and easy ! We look forward to working with you for a long time!

Chrystian was very nice and patient. He answered all my questions and went over the info thoroughly.

Updating my review to reflect how management handled a recent issue. We initially experienced significant communication difficulties regarding a maintenance-related charge shortly after move-in, which unfortunately led to confusion and resulting late fees on the account. At the time, it was difficult to get clear information through the office, which was frustrating. However, after escalating the matter and communicating directly with management, Ms. Kanwal and the team responded professionally, reviewed the situation carefully, acknowledged the communication issues, and ultimately applied a…

I had a phone conversation with Ms. Juliet L. concerning a lease. The call went well. Ms. Juliet L is very professional and courteous.

Nelly was very professional and helpful in processing the rental procedures. I had a great experience I strongly recomend the excellent service provided.

Nelly was very helpful when it came to renewing our lease. The app is very convenient to use and whenever we need to submit anything regarding the property the management team is very responsive.

Nelly was so informative and helpful! She goes over and beyond in taking care of maintenance request, payment inquiry’s, and more!

Happy with the whole process of renting my new place , my leasing agent Daniela Lopez Garcia was great through out the whole process , good communication and she made sure to answer all my questions as well !

Loved the property. Nelly was very helpful when it was time for me to leave

Where do I even begin. We moved into a property that was not clean by any standard, yet we did the responsible thing and hired a professional cleaner for our move-out (was required on the lease, paid $250 to do so) left that house in significantly better condition than we found it — and they still kept all but $7.66 of our $450 deposit. Charged for a vent hood, blinds, and a vague "make ready" fee. Convenient that none of those charges mentioned the BLACK MOLD that grew in the pantry for the entire duration of our lease. We reported the mold. They came out and painted over it. We warned them …

We’ve been working with Real Property Management for a year now and we’ve had a great experience with them. Nelly has been an awesome agent to work with too…super friendly and helpful!

I have been renting under Real Property Management for over 6 years , they always respond less than 24hours and satisfy all of my needs. Elba has helped me throughout my moving process making it smooth, answering any questions I may have . I appreciate her so much for guiding me and always having a positive attitude! She goes above and beyond for her clients! Thank you so much Elba !

***Update! 6/25/26 I am not being charged $175 for them fixing a doorbell that we did not use or install it was a google home doorbell on the home when we moved in. They also never sent air filters until we asked them several times. Then when we asked where they are supposed to go they sent someone out that measured the return air vent, not the filter that is in the attic. We have not had a home before so we had no clue where that needed to go. We are also being charged $75 for washer needing to be fixed though it was through warranty. This is after almost 3 weeks of not being able to wash. Ho…

Nelly, our leasing coordinator, was awesome!

I had the pleasure of doing business with Jay from RPM and I can say I’ve been pleasantly impressed with how timely their responses have been. Communication is great and they’re easy to get ahold of. We addressed some of our concerns with him and he has made sure everything will be taken care of. UPDATE: We’ve been in the current home we’re in through RPM for a year now and honestly… this company isn’t the greatest. The communication I spoke about, is basically non existent now. They’re VERY hard to get a hold of. I’m always being sent to voicemail and never get a callback. There are only 2 pe…

Nelly has been in charge of my renewal and although I had some last minute changes she was able to help me. She was very helpful and kind.

Nelly with RPM is wonderful! She is very helpful, polite and gets things taken care of quickly! So thankful that I have her in the office to handle whatever issue that I’m having and making me feel like a valued tenant!! Thanks Nelly!!😌

My leasing coordinator, Jay, was extremely helpful! I also worked with Nelly, she was awesome!

Nelly was very professional and courteous in helping me with my lease contract and handling the HOA issue I had. Thanks Nelly

Jay was our leasing coordinator and helped us through our whole process and made it super simple! He was always very quick to answer back! Great communication for sure. I would highly recommend Jay and RPM as a whole! Nelly also responded back in a timely manner and was very helpful. They are awesome!!! 🫶🏼

Enrique the plumber tonight has saved my life. We all know it is to get seriously cold again tonight and the valve on the hot water heater went out and he didn’t stop looking to see what was wrong till he figured it out and fixed it. Thank you I give him 5 stars because every time I have a plumbing problem he comes ready with a smile and fixes the problem.