RealManage Houston Reviews

Since the beginning of December of 2025 we have been working Real Manage. Specifically my interactions has been with Mrs. Amy Love. Mrs. Love has always been prompt with responding to any questions or concerns I may have. She has quickly resolved any issues that occurred at the time. Thanks you Mrs. love.

My family recently moved to our area and Carla has gone above and beyond in making our family feel so welcome and gotten us all set up in our neighborhood. Being a homeowner is tough but being able to rely on a friendly helpful amazing HOA rep makes such a difference, thank you Carla!!! 🤩

I cannot say enough about RealManage and our salesman Jim he made the process very easy and was very informative, the communication, the technology, the transparency all have made a huge difference in our community.

As a brand-new homeowner, this is my very first time being part of an HOA, and I came into it knowing almost nothing about how any of it works. When I called the number Real Manage provided, I was just hoping to reach my community manager with some basic questions. Instead, I ended up speaking with a manager named Brandon, and even though he wasn’t actually the manager of my community, he took the time to walk me through so much of what I needed to know. I had a lot of questions about how HOA’s work, especially “ACC”. What stood out most was that Brandon was upfront about the things he couldn…

Absolute disappointment. RealManage’s management incompetency and poor communication make it impossible for homeowners to get clear information or pay dues efficiently. They send generic “do not reply” emails and act like they’re doing you a favor for responding. If your HOA is considering them, think twice. Homeowners deserve better, clear, and accountable service.

Chantelle Mayo and Mrs Dianna are doing an excellent job .We greatly appreciate them !They treat their home owners with respect and come up with many new ideas to increase their home value They helped me when I did not know what planes I need to plant to be I. Compliance or when I needed to pain my door Thank you for your kindness and professionalism

This company takes advantage of the residents of their community. And does nothing but send to lawyers and take single families money. I have also contacted the local news and lawyers to investigate.

I live at the capital lofts condos in Houston. I’m a renter so I don’t get to go to the meetings with management like the owners do. That has always been kind of frustrating since I live here too. I have to give credit to the new management though. The parking garage elevator was broken for so long I couldn’t even remember the last time it worked, but it looks like Brandon got that fixed. The nightclub in the building used to play music so loud it would shake the building. I don’t know what he did or if he is the person responsible, but it’s been way quieter. It’s still too noisy but not as…

Melissa Bessey provided a quick response to my question and was able to assist with expediting the solution to the concern. Awesome customer support!!

Melissa Bessey at RealManage was exceptional while addressing my conerns. Melissa was responsive and informative from start to resolution. Many thanks to Melissa & RealManage

Immediate action and resolution. I wanted to share my personal experience with RealManage. In particular, Melissa Bessey. I was having issues with my access card for the community amenities not working. I had contacted the previous community management company to get the issue resolved and it was not fixed due to the change in management companies taking place. The very same day I contacted Melissa Bessey, she got the issue resolved within a few hours. She even sent a follow up email to update me on my access card being fixed. She was kind, professional and followed up exactly like she said s…

Thieves. This company managed my neighborhood. When I moved out they charged me a $195 delinquent fee on the hoa resale package, even though the account was paid up. I was forced to pay it because, due to their poor communication and slow responses, by the time this was all figured out there was no time to reorder (or we risked losing the sale). I assumed we could get this straighened out after the fact. Seemed simple to me- look at the account, see it was paid up before the resale package was paid- refund the delinqeunet fee because I was in fact not delinquent. But no, they've utterly ref…

Just wanted to give a shout out for the excellent response that I got in getting my new car added for gate access. I was working with Berna Mediano at RealManage and she was very professional and responsive to my need to have access to our neighborhood. A vast improvement over previous changes/adds to our account and I am very appreciative of her attention to getting my access in less than one day. Very nice work Berna - very thankful to have you on the RM team.

I’m getting professional and caring responses when I contact this company

I just had a real pleasant experience today. The management at Canyongate at the Brazos listened to me and I felt heard. Thank you.

My son turns two this month and I was excited to celebrate his birthday with my friends and family. I asked my mom (resident of Emberly) if we could use the Haven since we currently only live in a tiny apartment ourselves. My mom asked Kristen Oaks (works at the Haven) if we could reserve it. She said they were not currently reserving it but it was first come first serve. She said we could have decorations and balloons. We were so excited. The day of the party we came in said hi to Kristen. Made sure to ask her what was okay and what wasn't. She assured us we could have decorations up as long…

It’s not easy. The communication with this lady. I have to call every week to resolve my problem and nothing happened. Dana do not for the Community. The Community really look like a trash. Trash is Everywhere and The apartments o de Town. Camp Home look terrible Everywhere Everywhere in the Community look terrible I don’t understand how these people take the money every month, and they not do it. Nothing for De West Village, Community, Luke terrible terrible The units, all un Look Like Destroy Linda, take care of this property and I request for Services and Diax for years

I want to acknowledge Carla for her help with my issue. She was extremely supportive and truly the best.

I’ve been calling Real manage the last couple of months with questions about my account. They’ve always been very helpful. I have lived at memorial village for many years and I think this is the first time we have had our manager working in the clubhouse. I see him early in the morning when I walk my dog around 6:30 or 7:00. I do wish he stayed a little later but it’s nice knowing he’s there. On Monday he helped me set up my account on the Internet and explained everything so clearly even though I did not make an appointment to see him. I also spoke with him about a robbery that happened anoth…

Great experience with RealManage at Emberly! Crystal, our HOA manager, is super helpful and always on top of things. Really appreciate her great customer service!

I recently needed help accessing the community amenities through the app and the General Manager Dionna provided outstanding customer service. She friendly, professional, and patient while walking me through each step to get my account set up. It’s refreshing to work with someone who truly cares about residents and ensures we can fully enjoy the community amenities. Her responsiveness and attention to detail made the whole process quick and stress-free. Thank you for going above and beyond to help!

We have been working with RealManage for a couple years now. Our neighborhood manager Amy Love has been nothing but helpful. Compared to previous management companies, we couldn’t be happier.

We just moved in and when I say they are awesome, I mean it. Chantelle & Diana are the sweetest and they truly care about the residents and are so helpful. We also met the grounds manager, I'm bad with names so I don't remember his name, but he was also very kind! I'm so happy to be a part of this community. It feels safe and community focused!

Dulissa always makes availability to assist. Very friendly and helpful.

We have been locked out of the pool for a month. The lock was broken, and then they made it very hard to get the key to the new lock.

Loving the place i live, got a chance to meet Ms Dionna and she was nothing short from amazing. Her attention to our community and service is definitely the reason we have chosen to keep our home here. Thanks you and your team are the best

Nobody was ready to help me when I complained of not getting any assessment to pay on my properties. I made two payments on 12/03/2024 and 12/32/2025 of $700.00 each for my two properties. No other assessment came, so how do I know i have bill to pay? Ralph

If I could give this company a zeroI would! They outsource customer service to the country Columbia . You can’t get resolutions nor speak to a live person in the USA nor in Texas, I have gone found and round in circles placed on hold for a long time ! Left several call back message with customer representative to have management call me and no resolution as of yet. The summer is almost over and we still haven’t been able to go pick up our pool tags from this company!! Terrible service custom service.. at this point I want them voted out as our Concord Bridge representatives for our community..…

I sent my request for pool pass on 6/30/25 as I wanted to be able to access the community pool for July 4th weekend. I called on July1st, 2nd and 3rd and only get a representative in the Phillipines. It is now the night of July 3rd and I have not received my pool pass or any information on where I could have picked up my pool pass for the holiday weekend. I pay my dues and have lived in Sugar Mill for 24 years and I am very upset that no one returned my calls or notified me about obtaining my pool pas. Now the office will be closed until Monday July 7th and I will be unable to use the pool th…

Ms Carla Sponheimer promptly responded to my request for an extension in resolving the violation while I look for a competent contractor to do the job. She is very professional and understood my situation and not pressuring me into getting anyone who may not be qualified to do the quality of work that will satisfy our HOA's requirements and comply with deed restrictions.

I have been a resident of the community I live in for seven years. This is the very first year I have been able to get information about our community pool, and truly, in general, without a hassle or stress. I am grateful for RealManage, and dedicated/friendly representatives like Berna Mediano. While HOAs are mandatory, having a good and open line of communication with our community manager is a must and such great benefit to enjoy. Thank you.