RENOSY by Renters Warehouse Houston Reviews

Mario was absolutely amazing to work with! He helped me and my family get approved within 24 hours, which was such a blessing. The entire process was smooth, professional, and stress-free. He communicated clearly, answered all of our questions, and made sure we understood every step. If you’re looking for someone who is efficient, reliable, and truly cares about helping families, I highly recommend Mario. Thank you again for making this happen for us! Brandi Johnson

from a landlords perspective...I was with them for 6 years and eventually had to sell some of the properties due to poor management. Rent's were never analyzed and compared to market conditions, their contractors charged a high amount and they nickel and dime you . better options out there.

1-9-25 Melvin Sanchez Helped me solve a problem with repairs for a tenant . He always helps when I need him. Great communication, I usually get a text message about repair request . Then he will give me solutions and pricing options. Thank you!!!

For the most part I have had a wonderful experience with Renters Warehouse since 2019. I have to give special kudos to Manuel Barrera as Mr. Barrera has always been very professional and made sure when any issues have come up that he makes sure to followup to make sure any issues have been handled properly. Customer services is key to me and Mr. Barrera exemplifies what customer service is. I appreciate your care, your followup and your professionalism.

Manuel was my realtor he helped me every step of the way! Request for Manuel at your next move in! Thanks Manuel.

Manuel Barrera did an excellent job getting our place rented. He was always available and even got our yard done at a great price!

It’s taken the stress out of management of my property and Manuel Barrera has been very attentive and offers quick feedback. I can and do recommend his services!

My experience was nothing short of amazing. Communication was always consistent, and service was always a top priority. My 4 year experience was one of the best! I highly recommend Manuel with RW!

Melvin Sanchez and his team at Renters Warehouse have truly made my experience as a landlord a breeze. He is prompt and attentive regarding resolving issues and is very knowledgeable as it relates to property management. I am so glad I found this company and would highly recommend to other renters or landlords seeking rental management.

This would be my first time using a property management company. The experience has been different, but I must say everyone have been nice and friendly. A great group of professional people.

If I could give this company negative stars I would. I contacted maintenance about the bathroom sink being clogged I was told to get a hanger and fix it myself. A few days later there was a wet spot in the hallway carpet. A few days later the toilet stopped flushing. I again contacted the company and was again told that minor plumbing issues are the tenants issues. The next day the entire back yard was flooded. I sent pictures via email begging for help. The smell was soooooooo bad I did not want to go home. Finally someone came and notified the company that the pipes weren't clogged they were…

worst company ever. rude customer service. horrible service department.

We should be able to be give 0 stars to a business - they are literally the worst management company I've ever encountered and have horrendous customer service. Their ticket response time is ridiculously high; I'm not even sure what role they play in managing properties other than keep you from directly speaking to the owner to address any issues in a timely manner. The AC in our home has gone out at least 4 times since we have been here (1 year) and the furnace went out once. Each time I've had to contact them to follow up rather than receive any communication from them. They are rude and unc…

Renters where house Team did a wonderful job to find a tenent for our house. Niki the realtor really helped us. The process was very smooth and professional

Ms Veronica and Mr Mario had Great service and very helpful

Manuel Barrera was a huge help to me. I was struggling to get login to my online portal and he was very patient with me. He walked me through the process and I was able to login back into the online portal. I so glad he was patient with me and was able to help me!

We were looking for a home to rent and had bad experiences with other companies. Once we reached out to Mario, Veronica & Ximena at Renters Warehouse, we felt relieved. They helped us tremendously and we are so excited to move into our new home on 3/27. I would recommend this team to anyone looking to find a home.

I recently moved into my rental home and had a great experience working with Veronica Hernandez. She was professional, responsive, and made the entire process smooth and stress-free. I truly appreciate her help and would definitely recommend her!

Muchas gracias. Al señor Manuel Barrera nos ayudó muy mucho gracias x su apoyo y paciencia

Mario was professional with great communications. Handled everything in a timely matter and was patient with all the questions. Thanks

Latasha Solley was absolutely great to work with! She was very accommodating with our schedule, which made the whole process smooth. She was extremely thorough during the inspection and clearly marked everything that needed to be fixed. Latasha also took the time to answer all of my questions and made sure I felt comfortable with everything. I highly recommend her to anyone looking for a detailed and professional home inspector!

Manuel Barrera recently helped resolve an issue involving a towing incident at my rented apartment. This was a stressful situation, and Manuel handled it with professionalism and genuine empathy throughout the process. He communicated clearly and consistently, keeping me informed every step of the way, and worked diligently to ensure I was reimbursed. The manner and professionalism with which he handled the situation should serve as a model for customer service. I highly recommend Manuel—you’ll thank me later.

Latasha Solley is a great inspection. She was quick and efficient when she came to inspect my mother-in-law's house.

Wonderful experience thanks to Veronica Hernandez. She was very prompt and thorough with information. Glad I was able to work with such positive individual at renters warehouse. Thank you

Latasha Solley.. can’t rave about her enough. She’s so find, so unbelievably helpful, and from the minute she walked into my home, she didn’t feel like a stranger. It’s nice to have someone make sure you know they’re “on your side”. She even helped me remember small things wrong in my own home!! I’ve not had any bad experiences at all, and are about to resign our lease after being here 2 years prior.

Latasha Solley, the inspector, did a fabulous job with inspection. She answered all of my questions and she is also very friendly to which is perfect for me. She had a great introduction and she gave many recommendations. We had many great conversations to discuss about the situations occurring. Many problems were resolved and I recommend her for inspections! Manuel Barrera, is a great person! He has helped me and my husband by answering many questions about financial payments and made the process a whole lot easier! Any additional questions about maintenence were also answered. He is great a…

Melvin Sanchez handle my garage door repairs with the quickness! Thank you so much for getting it fixed in such a timely manner.

I really appreciate Melvin Sanchez’s prompt response time and understanding of my situation any time I put in a request. He’s able to send out a vendor to get my request completed asap and he’s also very pleasant!!!

Mario and Veronica were excellent in response, communication and turn around. It was a pleasure doing business with them.

Melvin Sanchez does a great job managing my property. He keeps me informed about any issue right away. He responds fast to calls and emails. He explains options clearly and follows through. Professional, reliable, and easy to work with. I recommend Melvin and his team.

Si quieres comprarte una casa, te lo recomiendo 100% son los mejores Iris y su equipo

Tasha my inspector was so nice and helpful. Any issue I had with the property was quickly resolved. Overall she was very knowledgeable and responsive.

Atlas Property Management is an excellent property management company. They are responsive to both owners and tenants, handling any issues with care and speed.

Tasha is great!!

Muy satisfecha con Mario y Ximena por ayudarme en el proceso 🫶🏼 Muy agradecida con la inspectora Tasha muy linda persona y me ayudo muchísimo Muchas gracias a Melvin Sánchez por ayudarme con todo lo de mantenimiento está pendiente de todo los cambios q se necesitan

BEWARE! You don’t have to trust what is being said here, but you will certainly find out. They are all smiles while getting you into the property. Then, the service takes a major decline. As a tenant who cause no issues, paid their rent on time and generally did what they were expected to do I find myself losing more than half my deposit for marks on the wall!!! After 3 years!!! $775 for marks on the walls!!! I’m talking like smudges (their words). The Blue Team instructed me to NOT fix holds from picture. Then they charged me for holes. Make that make sense. At one point, when signing up for…

deeply disappointed in there business practices, Absolutely the worst communication I’ve ever experienced with a realtor. Nikki ignored my emails, texts, and calls for 3 weeks and never submitted my $400K all-cash offer. I later found out the property was rented instead. Unprofessional, unresponsive, and a complete waste of time. Avoid this company at all costs

Thank you Melvin for always be on top of the repairs and help with our concerns. We are really appreciate you

Tasha did an awesome job and was super helpful! She was very thorough and really makes the tenant feel appreciated and that she is on our side. Helping me get my garage and other minor issues handled. thanks again, highly recommended!

5 stars! What an amazing experience getting our rental home and grateful with Manuel Barrera for being the person who helped us!

Run! They are the worst management company . Communication is theirs worst trait and the employees are not knowledgeable they just read what on their screen .

Latasha was our Inspector and she was by far one of the nicest people we worked with throughout our experience with RW. She was extremely thorough and took her time to explain things to us. Most importantly, she was accommodating when it came to our move out stuff. Where we had little explanation on the process and scheduling, she went beyond to help meet us on the date we were hoping for. She understands what customer service is and I wish I met more people like her who let's you know that the customer's happiness is important! Thank you Latasha!

Our inspector Tasha was very professional and respectful in the entire inspection. I really liked how she took the time to listen to my needs and provided thoughtful solutions.

Took less than a week to view the property, apply, and sign a lease! I worked with Mario P alongside my realtor which made for a seamless experience. They offer multiple deposit options depending on your credit as well as a renters package to maintain the upkeep of the home. I’d definitely use Renters Warehouse again in the future and will update my review as needed over the duration of my lease to ensure an honest review has been left.

Tasha the inspector at RW was fantastic! She truly aims to provide the best customer service and her communication was great - something hard to find these days. She is undoubtedly the best rep we’ve encountered throughout our experience with RW.

If I could give zero stars, I would. My experience with Renter's Warehouse has been nothing short of a nightmare. I signed a three-year lease for a home they managed, only to arrive on move-in day to find the property in filthy, unacceptable condition—including dirt and grime, pest presence, and visible signs of damage. Despite my immediate complaints, they refused to take full responsibility for the property’s condition, offering only minor repairs after the fact, when the home should have been move-in ready from day one. Their tactics are predatory, their communication is dismissive, and th…

Tasha was my inspector and she has great communication.

Thank you for your kindness and efficiency

Amazing response time and the whole staff is on it to make sure you are helped and questions are answered, Mario Peralta was superb in assisting me with my needs, definitely a great company to work with for your needs. Will do repeat business if needed. I recommend!

Outstanding fast customer service Mario & Ximena made sure they returned calls, text messages, etc. helped me with a rapid move in before the weekend , very very happy with the fast outstanding service.

Carlos is awesome 🤩. He is so efficient and dependable!!! Communication with him was seamless, courteous and helpful! I am looking forward to working with him! I feel so reassured that my requests will be considered. Thank you. 5 🌟s!

Me and my sister just moved into our new house that we love and had a couple maintenance jobs that needed done. Kathleen was so helpful in getting things solved and connecting us with the right people for the job. Thanks Kathleen!

My experience with renters-warehouse has not always been the best with communication in the past years and it continues! Their payments system is flawed! 4 years of paying on time with auto pay their system failed to draft billing me a $200+ late fee that Manuel Barrera ignores and fails to waive due to their error!!!! Not to mention my home has mold I've been patient on repairs . Their maintenance flooded my bathroom ive been patient. Their maintenance ruined under my bathroom sink sending unlicensed techs to complete plumbing repairs... The list goes on and on! The toilet in my master ha…

Carlos was one of the sweetest people. He listened to me and went above and beyond to help me. He has stayed in constant communication and solved my issue within an hour. Melvin is really nice too. He constantly emails or text messages me to make sure everything is done and working. He really cares about his customers

Tasha was my inspector for repairs that were done by a contractor. She came by, took photos, and that was pretty much it. Seems pretty cool and down to earth.

I had an issue with my heater and they came right out and fixed it very fast and without any problems. Reymart handled everything and kept me informed, between him and Adan I've have a great experience with Renters Warehouse.

Melvin Sanchez was very helpful throughout the week of January 20- 26. Melvin Sanchez helped us get our ac back in a day. Thank you. July 22, 2025

Melvin went above and beyond to resolve some issues we were dealing with, and he did it in less than 24 hours! We’ve never received such excellent attention from anyone else at this company. Melvin’s professionalism and efficiency were truly impressive. Thank you for making our experience so much better!

We have been dealing with RW for a couple years now and their service has been great. Melvin Sanchez has done a fantastic job providing us with service details and timing to get all issues resolved quickly and efficiently.

Tasha was fantastic during my moving/inspection process!! She was very kind, great with communicating, and extremely helpful :)

Melvin with R/W gave promt and professional responses and service

Manuel Barrera took the time to thoroughly explain the rental process, market the property effectively, and ensured it reached the right audience. He was very professional and had excellent customer service skills.

Irish with Renters Warehouse always responds quickly and is very helpful! She is kind and easy to communicate with. Makes being a tenant easy:)

Stayed at latitude med centre with them. Great stay and very helpful landlord

Melvin Sanchez has been great to work with, he makes doing business with Renters Warehouse easy and painless.

Latasha Solley was assigned to complete the inspection for my move out. She was extremely professional and clear on everything that would take place. A true gem to Renters Warehouse.

Updated review- Since the new management has taken over the experience has not been consistent to past dealings across the board. I have not had a pleasant interaction with any of the new people on the team, email responses are taking weeks to get a response now. It’s went completely downhill. I have been a tenant for a little while now and they are very quick to respond, listen and attempt to address concerns. Carlos Benitez is always nice, respectful and professional in responding to my questions or concerns I have had. I enjoy the consistency of dealing with the same person as they oper…

I just moved into a rental with two items needing attention. Renters Warehouse was responsive, professional and solved my problems very quickly. Way above average service from REYMART and The Orange Team!

Melvin Sanchez is great at communication. My days get very busy and Melvin is great at following up with me with their system at Renters Warehouse, and calling and sending me a text to coordinate with vendors when needed.

Mario was amazing and efficient in my process. He answered my questions and made things smooth and easy!

Tasha is an exceptional home inspector who is thorough, professional, and highly knowledgeable. Her attention to detail and clear communication made the inspection process smooth and informative.

The Inspector LaTasha was very flexible and helpful with scheduling the inspection very detailed on the process she gave a sense of ease…something that is very much needed when it comes to moving I truly appreciate it.

Ximera is excellent! She is always ready to help future and current tenants. Thanks for making Renters Warehouse a great company!!!

When dealing with the owner of my condo not repairing the AC in a timely fashion (7 days without AC), my assigned maintenance guy, Melvin Sanchez, with Renter's Warehouse helped so much in getting things done. Within 2 days of reaching out to him directly, he handled communications with my landlord and my AC got fixed.

Moved into a home managed by Renter’s Warehouse. Throughout the whole process Kathleen Vega and Carlos Benitez have gone above and beyond to ensure my move went smoothly.

Carlos Benitez is empathetic and has exceptional customer service. He listens and ensures that the need or request is addressed promptly. The company through their staff like Carlos Benitez ensures the renter is comfortable in the property and attends promptly to all requests and calls to ensure everything is going okay and no immediate issues or concerns. I am happy with their services and have been a renter for 5yrs and counting. Thank you Carlos, keep being awesome 👍🏾😎

Melvin Sanchez has done a great job helping us with service. Recent repair was done the week of August 9th, and excellent service from roofers.

Kathleen was amazing! She went above and beyond to help us get an issue resolved within hours of reporting the problem. She was definitely heaven sent! Thank you Kathleen!

RentersWarehouse has made it easy and less stressful in managing my rental property. Kathleen V. has been extremely helpful and helps take care of any issues I may come across with repairs and maintenance of my property. She responds in a timely manner and always keeps me up to date on the work and provides the documentation for my records. She and the Green Team are great.

I originally gave this company a great review because I was excited to be renting a new home. Unfortunately, my experience quickly turned into a nightmare. They consistently harassed me over issues that had already been resolved—such as repeatedly demanding that I cut the grass after it had already been done, or requiring mulch installation in areas that never had mulch to begin with. Worst of all, they renewed my lease without my consent and later sent me an outrageous bill for over $20,000 filled with false and excessive charges. Renters, be extremely cautious! What started as a promising…

Tasha is my inspector and she is so friendly! I loved getting to work with her and can tell she really cares about her clients. I also had Melvin Sanchez help fix our leaking toilets on a different date (2/4/2025) and he did a great job. Not more leaking toilets!

Manuel Barrera was so helpful and patient with our process. He walked us through every step of the way, and spent countless days reassuring us and helping us find our new home. Would highly recommend his help to everyone. Update: I returned to Manuel Barrera to help me purchase a home. He was just as good or even better than the first time around. He negotiated a better deal for us, helped us with all the crazy legal documents and drove all over across town to help us find the perfect home at a great price. Recommend 10/10 every time. I continue to refer to Manuel Barrera even after purchasi…

I am a new tenant and the communication between Ximena from renters warehouse and myself has been awesome. I appreciate that she has been prompt when responding back to emails and very informative I look forward to my new home with renters warehouse I hope that my stay is just as wonderful as my entry has been It's been a full year now I have been dealing with renters warehouse and I still don't have one complaint. I work with Adan from the pink team and he is amazing! He is prompt with responses. If he says something he keeps his word. (NOTHING MORE ATTRACTIVE THAN A MAN WHO CAN KEEP HIS WO…

Thank you Melvin Sanches for all your help. Great customer service and very helpful. 10/22/25 Thanks, once again Melvin for great customer service and help with my maintenance issues today. Always, very helpful and prompt. Have a blessed day!

Manuel Barrera of BlueTeam. 👍 Feb 28, 2025: Manuel has been great to work with. Very communicative and attentive to details.