Residential Leasing & Management Corp. Reviews

DO NOT USE!!! Is it possible to leave zero stars? This review is LONG overdue, but WELL deserved! While under RLM's management, several years ago a family moved into my house, immediately stopped paying rent, squatted in my house for months, and wrecked my property. This family paid the first month's rent and security deposit, and that was it. I had to hire an attorney at my expense (not cheap) to have these people evicted. This process takes months, and of course the bank is still charging monthly mortgage even if the tenants aren't paying rent. My lawyer finally got a court order and i…

Since, I have known Residential Leasing & Management, I believe they are one of the most professional groups I have worked with. I have assisted many tenants with leasing homes that the company manages and have always found the experience exceptional. The owners and the entire staff are always available to answer questions and to make sure that all applications and any issues are processed quickly and to the tenant’s satisfaction. Brad, Vickie, and Hayley, really go the extra mile to make sure that the homes are well maintained and clean for the enjoyment of tenants and for peace of mind t…

I would strongly caution anyone considering renting through this company. Our experience has been extremely disappointing due to what we believe to be unethical behavior, lack of accountability, poor communication, and repeated dishonesty. Throughout our experience, concerns were consistently dismissed, and issues were often blamed on us rather than addressed appropriately. We were repeatedly told that items were functioning properly, despite ongoing problems from the start of our move-in. Communication from staff members, including Haley, Rhonda, and Vicki, was frequently rude and unprofessi…

Hayley handled an issue really fast. Thank you Hayley.

This company is deceitful and takes advantage of their tenants. They withheld $1300 of my security deposit after charging me double to replace their $500 oven that has never been maintained. They charged $95 to replace lightbulbs despite the fact that there were no lightbulbs needing replacement upon move out. There are photos and video proof of the condition, however I have no recourse on my deposit.

I just wanted to give my appreciation for all the hard work from Carolina in Accounts Receivables, as well as other staff at RLM. The past few months, we had unexpected money issues arise, and Carolina has done everything in her power to help us with everything she can (including her caring responses to my totally embarrassing emotional emails about the situation I was in lol). The entire team at RLM has been amazing from the process of moving in, to maintenance issues, to of course communication with AR regarding our rent and move out. We moved here from the Dallas area to a house in Conroe m…

Terrible property management company. Never rent a property thru them. They will steal and lie to your face to try to keep a security deposit. When asked for proof of repairs, they didn't provide any. Shady company. Eventually, I got all my money back after my attorney sent a demand letter. Avoid at all cost.

Great. Very easy to work with.

The office staff have been incredibly kind, helpful, and gracious throughout our lease. They have answered all of our questions, promptly worked through our work orders (sent someone the same day), and worked with us through some hiccups. I am very appreciative of their service and hope to continue a great lease.

RLM has been wonderful to work with. Everyone at the office works hard to resolve problems, facilitate tenant and owner communication. Thank you Hayley, Vickie, and Kayla!

I write to commend HALEY AND RHONDA of this leasing management organization. I have lived in the rental property and they have been kind and caring over any issue that I have had (which have been few). I simply appreciate the personal care they take with me and my rental needs. Thank you so very much.

Really good leasing management company. Rhonda is the best. Always quick to respond to any needed repairs. The whole team from anyone I’ve ever dealt with was and is always nice and considerate. Thanks RLM staff.