Rise Association Management Group Reviews

I have been extremely disappointed with the lack of response from Rise HOA regarding an ongoing issue in our townhouse community. For months, I have reported residents feeding stray cats and leaving food outside on their porches, which has created an unsanitary environment. The stray cats regularly gather around the neighborhood, sleep in front of my door, vomit in front of my garage and entryway, and create a nuisance for homeowners. I have submitted multiple complaints, provided photos, and even supplied the addresses of the residents involved, yet no meaningful action has been taken. As a…

Sheree McGowan at Valencia Condominiums is simply the best HOA manager I have ever encountered in my 25 years of Medical Center area condo living. She is attentive to detail, keeps the property immaculate and is an excellent people person who makes every individual feel appreciated and cared about. She checks all boxes with a five. A true asset that the property is fortunate to have.

this management company has sent me a invoice by mail asking for $50+ dollars on administrative fees. I've spoke to Danny and he claimed that the board and the previous management company never gave them my contact info. Yet my email is listed on communications with previous management and all other owners. Not only the board or this company failed to send me notice on change of property management, they have changed the pin on the community gate with out notice, locked me outside of my house. Which seriously violated my right as an home owner. I do not understand why not having my contact inf…

Linda Clary at the Gotham Lofts is an awesome property manager! Does a great job of managing the building and brings a huge heart to our community every single day!

Leigh, our Building Manager has been fantastic organizing the MANY projects of the building. I also appreciate the whole Rise team working together to bring structure, expertise and man power in problem solving issues that arise.

Wonderful management that stays on top of all the details/issues and communicates them regularly and well with the owners. Leigh is fantastic.

Rise Management recently took over our HOA and the most recent experiences with them has been outstanding. We were neglected for years by a prior management company and once Rise stepped in you could see the vast difference across the board. They have been very informative on the recent switch and its nice knowing they have a full team of experts at our service. I only wish the current or past Board members would have made the switch sooner. Keep up the great work Rise team!

Our tenant moved out so we need to make the unit ready for our next tenant. The onsite manager Sheree McGowan, the assistant Alexander, and the maintenance Jacques have been a big help to make us and the new tenant move in smoothly. From validating the contractor insurance to scheduling the freight elevator for move-in, they always responded quickly to provide the best customer service. We appreciate their work and frequent communication to the homeowners.

RISE is garbage. The Rivertree Complex is managed terribly. Owners, myself included, had to come up with $1200 because RISE ran out of money. I pay $288 a month for a 797 sqft condo. Where is all our money going????? Not to the complex. Hurricane damage from nearly a year ago is their reason for not mowing or picking up trash in the complex.

I have been with them for 4 years, very professional team, they take care of the problem really quickly, Solid support , specially when you need any documents from them, they will send it less than 5 minutes as of my experience

I am the president of a small community HOA, and working with this company was my worst professional experience. Their performance was beyond incompetent, it was negligent. Unfortunately, we do not have the resources to pursue legal action, so we just ended our contract with them. The examples are endless. They opened an incorrect insurance policy for us, which cost us thousands of dollars on a claim, they refused to give us information about an insurance adjustor then lied and said they would meet the adjustor (no one was there), costing us thousands more. They stopped doing property site vis…

Leigh Allen, our on-site General Manager works really hard to make the RISE Condominium’s a good place to live She is easy to work with and has been instrumental in overseeing building projects. Leigh is responsive to emails and responses to Building Link requests. She also sends out emails on a regular basis to keep all owners aware and informed of projects being done in the building. I appreciate that Leigh gives us dates and timelines of projects that may impact our units. While no management company is perfect, Rise Management has helped RISE navigate several complex projects and has he…

Million is hands down the best that there could be. He has done exceptional work and has provided above and beyond service with the upmost respect. Thank you Million.

Million deserves a million stars

Victoria and Alan are extremely professional, helpful, courteous and always with a smile We are original owners and Victoria is by far the best manager we have ever had Alan always goes the extra mile

The worst property management group I’ve ever dealt with. All the residents in my community are tired of their bs. Nit picking on things for your property once a month when they could just tell you everything u need to fix at once, which end up costing you more money. Very quick to issue violations, but when they need to help you, don’t expect a response, much a less a resolution, for a while…

Rise sent out a plumber to fix issue in HOA easement. Their Plumber damaged my house during repair. Rise sent their plumber back to my house to fix issues. Rise then charged me in full for their plumber to fix my house that their plumber caused. I had to get a lawyer involved. Ridiculous.

Absolutely the worst management group. They've been causing me problems ever since they took over my condo.

THE ELEVATOR HAS BEEN OUT FOR 3 WEEKS NOW AT HEARTHWOOD PROPERTY BUILDING G AND ELDERLY RESIDENTS RESIDE HERE

This company is lazy we just got them at Natchez landing Seabrook tx.i had a credit from our other HOA this one isn't any better. Try to feel u anytime they can. Not good business practices. I'm selling my condo to get away from hoas. Horrible management too.many chiefs not enough Indians

The agent did not address work orders in a timely manner and closed them out before they were fully resolved.

Before contacting my HOA, I was upset about a possible dispute. Stacey showed empathy and was able to put herself in my situation. She offered insightful advice and helped me resolve the issue. Much appreciated! Everyone at Covenant is friendly, including Zic and N.K. Happy New Year!

Matt is the kindest most dedicated property manager. He really listens and does everything he can to help his clients/residents.

Our team is the best. Every one of them are very prideful of the job they do. Their work does not go unnoticed by the owners. I feel very blessed to have such a strong team.

Great residents and staff!

Mosaic North Tower is well run, welcoming, and consistently positive. Deissy does an amazing job creating a comfortable environment. ❤️

Our staff at the Vidorra is the best! Helpful, friendly and nice to everyone. We love them!

Really happy with my experience at Mosaic Condominiums. The building is beautifully maintained, the location is perfect, and the staff is always helpful. I especially want to highlight Deissy she’s amazing! Very easy to talk to and made sure all my questions were answered.

Wow! Great staff, great amenities, and terrific activities! The Holiday celebration was the best!

We had a great Holiday Party

The Mosaic is incredible! Wonderful experience with the staff and the building is immaculate! Very well kept and the staff is very kind and professional as well! 10/10!

Mosaic Condominium has a very efficient maintenance department with a caring and honest management team!

Merry Christmas to the outstanding staff at the Vidorra! Thank you for all that you do for the residents of our community! You are appreciated!!! Michelle

Thank you Deissy and Mosaic for the professionalism and overall communication! Facility is well maintained to ensure an amazing environment and is well appreciated.

Rise Mgmt provides administrative support to my subdivision and really improperly managed our HOA board election this year. It was terrible. They arrived late, had no sign in or verification of homeowners. New Board members were announced by them and then a week later, Rise said they were unilaterally removing them. Rise caused mass confusion and as a result the majority of the homeowners are displeased and would like to go in another direction by firing Rise. HOA business is at a standstill, and they are doing nothing to fix it. If I could give less than 1 star, I would. Do not use this compa…

I absolutely love the Valencia! The landscaping is beyond anything I’ve ever seen before. So well maintained and beautiful. Ms McGowan was extremely helpful, knowledgeable and attentive.

Being residents at The Valencia has been an excellent experience for my family. The complex is well-maintained, secure, and beautiful. We’ve stayed in the Houston Medical Center area several times for specialty care, and twice at The Valencia. Rise Association Management Group is outstanding. Sheree McGowan and her team, Alex and Jonathan, are professional, caring, and responsive, even after hours. When my daughter had medical emergencies, Sheree personally assisted late at night and a few weeks later, she and her team helped to ensure she got to the hospital promptly. Their compassion and res…

The team at Valencia is doing a good job taking care of the residents.

This is about Valencia apartment complex at 1711 Old Spanish Trl, Houston. The complex is safe. The 24 hour guards and fenced property with guest parking are perfectly designed. It is convenient to Metro with few hundred steps. Gym, swimming pool and community activities are great and cheerful. Maintenance, if needed, just a call away. The inside is very clean & quiet. I am very satisfied.

Sheree does an amazing job managing The Valencia Condominiums. She’s always approachable, quick to assist, and genuinely cares about the residents. Any time an issue comes up, she handles it with efficiency and a great attitude.

My experience with Valencia Condos has been great due to Sheree McGowan, the property Manager. She is always responsive and a very kind person! She always helps whenever I need something which I truly appreciate.

Sheree McGowen and the whole team are always helpful with any issue we ever have. She is the best!

Valencia is such a beautiful property. I love the landscaping. Ms. McGowen was especially fun and helpful!

Sheree McGowan is an exceptional property manager and works hard to make sure the Valencia operates at peak efficiency. She and her staff have made the building look beautiful, and they take care of repairs promptly. Thank you Sheree!

Sheree McGowan always smiling and pleasant person and clean units.

Living at The Valencia feels like being part of a well-managed private community. The pool area is always spotless and relaxing, a quiet escape that genuinely feels like a perk of living here. The resident gatherings are thoughtfully planned, tasteful, and actually help neighbors connect in a comfortable, natural way. Sheree McGowan is the reason the community runs at such a high standard. Her professionalism, attention to detail, and consistent follow-through make a visible difference in daily living. She’s attentive without being intrusive and manages the property with a level of care that’…

Great location for medical students to live. Safe and secure! Office staff responds promptly to questions. The property is well maintained!

My experience with the Sheree McGowan HOA manager was quite positive. It includes a recent incident of accidental flooding caused by sprinkler activation. She was very helpful in resolving the various claims and expenses related to the incident. She also provided me with the appropriate documents promptly so I could address and resolve all claims related to the incident.

Sheree is doing a fantastic job with the beautiful Xmas lights and landscaping at the Valencia Condo.

My experience at the Valencia with Sheree McGowan has been excellent. Sheree is very professional, responsive, and truly care about the residents. Communication is always clear, friendly, and timely. I highly recommend the Valencia to anyone looking for a well-managed property.

My experience with Rise management was very professional and I was impressed with clean hallways, and the building was beautiful. Sheree at the Valencia property made me feel right at home.

Rise has provided our community with good quality service and a proactive management.

I want to give a big shout out to Sheree McGowan at Valencia Property. Sheree is one of the most professional managers I have ever met. There is nothing she doesn’t know how to handle and she is always on top of any issue that may arise. The property is beautifully maintained. The pool, the landscaping, everything looks wonderful. She is a bright and shining star in your company!

Great manager with outstanding customer service I love the Xmas lights in front of the condo at the Valencia Thanks Miss Sheree 👍

My experience with Valencia Condos was exceptional, and that’s largely thanks to Sheree McGowan. From the moment I reached out, Sheree was the definition of professional, patient, and genuinely helpful. I was in a stressful situation trying to secure a comfortable place for my family during our visit to the Texas Medical Center, and Sheree stepped in like a true lifesaver. Her communication was clear and timely, her knowledge of the property was impressive, and her kindness made everything feel easy. She went above and beyond to make sure we found the perfect place and honestly, her support m…

I had an unexpected emergency at my condo while I was out of town, and Rise Management, especially Sheree, she absolutely saved the day. Sheree stepped in with her usual professionalism, calm, and genuine care. She kept me informed every step of the way and made sure everything was handled quickly and correctly. It’s rare to find someone who consistently goes above and beyond, but Sheree does exactly that every single time. Her dedication, attention to detail, and remarkable customer service are the reason I trust Rise Management with my property. I’m truly grateful for Sheree and the entire…

I am so happy to be a resident of the Valencia where Sheree McGowan is the resident manager. She is always looking for ways to make things better for us at Valencia. The Valencia has really been a good great place to live under her leadership.

Awesome management team at The Valencia with Sheree McGowan. They are prompt to help, respond fast and efficiently. Thanks for all the support you give to everyone.

The clubhouse was nice and very clean. I was very disappointed with the front office woman Andrea during my recent visit. From the moment I arrived, I was met with indifference and a lack of professionalism. She began talking on the phone after we stood by the window. As she was the greeting face, she failed to greet us or offer any assistance. As people looking to pay large amounts for a rental space this behavior was off putting and a large factor into where we will spend our money. Lakes of Country Place Clubhouse

Mosaic is the best place to live! The staff are friendly, the amenities are always clean, and the community feels so welcoming

Amazing building and management at Mosaic. Friendly staff up front with amazing smiles and great service. Highly recommend.

Nice clean atmosphere and friendly staff. Very nice luxury ambience. Don't hesitate and make your appointment today.

Great building with beautiful amenities. Very modern and sleek, comfortable, relaxing, and safe. Great establishment.

Wonderful staff, modern, clean, and excellent facilities. Million was super welcoming and helpful from day one! Definitely one of the nicest places to live in Houston.

Wonderful place. Always smells nice. The concierge‘s are great

Great place to live. Staff is excellent….

Jason Lizama and the entire Rise Management team at The Woodway are amazing. Every issue, question or concern I have had has been immediately addressed. Aside from their efficiency and transparency managing the building, they are incredibly polite and always a pleasure to work with.

Jason and his staff are doing an amazing job at the Woodway! Love our building and our wonderful staff. Always friendly and helpful.

Jason is an excellent manager and has made such a difference in our building. He has managed the staff so well and they are doing so much better. We have a few very difficult residents and Jason always treats everyone with respect.

Wonderful management!!!! Jason is always responsive and has a smile for everyone.

The mosaic team and Deissy are absolutely amazing they greet and welcome every single day. Not a day missed were a smile is not bright. Love this place

Deissy and the mosaic team are fantastic!!! Always smiling and making this place feel very welcoming

I’ve deeply enjoyed my time living at the Renoir - The facilities are great and property is extremely well kept. Gregory has went above and beyond in managing the property and making this place feel like home. Alan, Brittany, and the rest of the staff here have also deeply contributed to our community. I feel very grateful to be spending my time in Houston here!

I love living at the Renoir and all our staff! Our new manager Greggory has really made a difference for the better!

Rise does a great job taking care of our building! Gregory M, our concierge, is fabulous at watching over everything, taking care of issues, and being positive and helpful!

We moved into Gotham Lofts during a health crisis. Linda gave us guidance and was so helpful during a time when we didn’t have the ability to focus on our move. At every turn she had a smile and willingness to make our process smooth. Months later we still look forward to her smile and cheerful hello each day continually backed by help and support.

We all like Linda. She is friendly and helpful beyond the necessary. Our place wouldn’t be the same without her.

We travel all the time and Linda is always on top of things, keeps us totally informed. Wow!!! For all her assistance and making us feel that our home is looked after.

The ground and property are immaculate and management and staff are a delight to work with - so professional! Can’t say enough good things about Rise and Rise managment.

Digna has been absolutely great! She understands Sacrifice—Team Focused and problem solving ! Always willing to help!

I have a wonderful experience with Digna as a facility manager, she provides an excellent service

Digna muy servicial y atenta siempre contesta al día y trata de dar la mejor solución 🤞🏻

Digna is very helpful and follows up on items accordingly. Thank you.

Digna did an amazing job in assisting me with my issue. She definitely went over and above . I want to give her the flowers 💐 she deserves. Her attention to detail, and empathy towards my situation was amazing 👏🏾. Thank you so much Digna for your assistance, with my matter. If I could give you 10 stars, I would. Thank you again.

Digna has been understating and reliable

Digna and the team at Rise Property Management are fantastic. They're professional, responsive, and genuinely care about their tenants. Digna and Charlotte are always on top of things and handle everything quickly and efficiently.

She is the best manager!

Rosie and Omar are excellent, they always have such great attitude and always receive you with a big smile when you are coming home to the Parcs. Great management

Rosie is a good Manager she have a good ideas

Rosie is a Lot of help, and a great manager.

The parcs management is knowledgeable and organized, they do a great work

Convenient location and access to public transport. An amazing management team (Sheree and Alex) always goes out of their ways when residents need assistance in any issues, offering help and organizing social events . 24/7 security on site. A very well maintained residential complex.

Sheree and Alexander are the best management team for The Valencia. Always willing to help and doing the extra mile.

The Kirby Lofts management is truly exceptional. The property is always clean, secure, well-maintained, and welcoming. I am so grateful for Amy, Tomas and all of the Kirby team for taking our comfort and safety so seriously.

Amy and Tomas have done an exceptional job as always. They went above and beyond during the Kirby Lofts roof replacement to limit the impact on the residents.

Sheree is an excellent property manager and treats all our residents with kindness and respect. She prioritizes our property needs and makes sure to take care of issues promptly. Definitely the best property manager we have had at the Valencia!

I always had a great experience interacting with the RISE management team. special shout out to Sheree McGowan for always being there - be it answering questions or resolving problems quickly.

We are incredibly fortunate to have Rise Association Management Group, and especially the amazing team of Amy and Thomas, managing our building at Kirby Lofts. Amy Combs consistently goes above and beyond, providing exceptional support. I've had to call on her during emergencies, and her responsiveness and diligent follow-up have been a huge comfort. Her bright, friendly smile always makes a difference. Thomas is a master at keeping our building in pristine condition, and his long-standing presence here makes him feel like part of the family. Both are not only super friendly but also incredibl…

My experience with management at Kirby Lofts has been nothing but positive! They are incredibly responsive, always helpful, and truly care about your experience as a resident. This is a team that you can tell is living out their life calling; they are so excellent at what they do and really seem to be thriving in their workplace. Kirby Lofts would not be the same without our management team, Amy and Tomas!

Kirby Lofts team Amy and Tomas are the reason I keep living at Kirby Lofts. The dream team! Somebody give them a RAISE!

I’ve really enjoyed my time at Kirby Lofts. Much of it is due to our building’s staff. The building is always clean, well-kept, and feels like a nice place and that’s thanks in large part to Amy and Thomas. They go above and beyond to keep everything running smoothly and make sure residents are taken care of and most importantly, safe. Whether it’s maintenance, cleanliness, or just being friendly and approachable, they truly set the tone for a great living experience here. I can’t recommend Kirby Lofts/Rise Management enough!

Amy, the manager at Kirby, is amazing! She always goes above and beyond to provide concierge-level service. Rise should feel blessed to have her!

Having lived at Kirby Lofts for over 12 years, I can honestly say that the Rise team - Amy Combs and Tomas is the best we’ve had in all my years here. The attention to detail and customer service is amazing!

Living here has truly been a wonderful experience. From the moment I arrived, the staff and board members have gone above and beyond to make this community feel like home. Their friendliness and helpfulness never go unnoticed—they’re always ready with a warm smile and a genuine willingness to assist. Whether it’s a quick question or a bigger concern, they’re consistently attentive and supportive. It’s rare to find a place that combines comfort, professionalism, and such genuine care, and I feel incredibly fortunate to be part of this welcoming environment. Highly recommend to anyone looking f…

I have been calling for weeks trying to get documentation for the closing of my condo. Now because they have been so slow to respond and not get us the proper paperwork, the closing of my condo is now delayed costing me hundreds of dollars. Alexander at Post Oak Lane Condos finally spoke to me but was extremely rude and combative. He was trying to blame others but he couldn't even return a single phone call. Avoid this group.

We have been under contract for 40 days and cannot get the lender required documents. The buyer, lender, title company and both agents have been calling for weeks and leaving voicemails to Jaklin who we never heard back from. On top of that this Management group does not keep valid insurance on their properties. The property my client is purchasing has an insurance that expired in August of 2024. This is a huge liability on property owners who are already paying high HOA fees.

I’ve had an excellent experience living at Mosaic so far, which is managed by Rise. Management goes above and beyond to make sure the property is a luxurious, welcoming environment that supports the needs of tenants in the building. Front desk staff, valet staff, and housekeeping are all extremely friendly and attentive. Mosaic really is a special place to live and I couldn’t recommend it more.

There is no way on earth you get all 5 stars in a row, especially with very bad management! Unreal feedback and worst the management in town. They can't do anything right. HOA fees almost $400/m. Crazy! Stay away from these culprits.

Rise manages the Mosaic. Fabulous staff and service!

I’ve called Mosaic home for nearly 10 years, and although the building and its amenities are simply amazing, I can honestly say that the staff is what makes living here truly special. From the moment you walk in, you’re greeted by the friendliest team, always ready with a smile or a wave. The concierges—Mike, Million, Carlos, Catherine, and our newest addition, Sina—are not only professional but genuinely warm and caring. They always go above and beyond to make you feel welcome, and you can tell they truly enjoy making everyone’s day a little brighter. The valet team is outstanding and provid…

Very very nice customer service. I appreciate help of Million .

Great place to live! Excellent service by Million as well!

I had an excellent experience with Million as my concierge. His attention to detail and exceptional service truly stood out

The staff at Mosaic is incredibly kind and welcoming. They truly make this building a home, and go out of their way to provide the best service possible. I appreciate the front desk staff so much and they make my life tremendously easier!

Amazing place to live. maintenance Is quick and prompt

Very prompt and professional

Always feel welcomed at Mosaic, love it

I love living at the mosaic which is managed by Rise! The property is very well managed- management doesn’t good job of communicating, anything broken gets fixed quickly, the property is always clean and everything is in working order. The concierge works 24/7 and learn who you are- they are always a friendly face 24 hours a day. I was especially impressed during hurricane beryl watching the staff in action outside in the rain keeping drains clear. The concierge came and helped me move some items I needed help with during the storm as well. Overall, they do a great job and I am happy my buil…

Love the concierge! All staff members are very friendly and caring. Pool is great & well-maintained. Great place to live

Amazing staff all over the Mosaic building! Concierge Miss katy is very nice and polite. Million and Carlos are kind and always ready to help (:

Staff is very friendly and attentive. Maintenance is fast and comprehensive, the building is kept nice and clean for everyone!

Muy buen trabajador el enano

Gran servicio, gente así debería atendernos siempre.

Great experience for my first five months in this community, from the pre-move in Communications from Leigh to the move in day support from the front desk staff. The common areas are very clean, and the regular updates from Leigh are clear and informative. I wish the updates requiring shutdown of the pool had been scheduled for a less stormy time of year, as not having a pool this summer due to delays is a little disappointing. Other than that, no complaints and very well-managed community!

Great building. Well kept and organized. Staff and maintenance are great.

I have been a resident at the Mosaic North Condominium for about 2+ years and it has been a wonderful experience overall. The staff are all very attentive and courteous to the residents in everything that was needed to help the stay here more comfortable. The Mosaic is a clean and safe environment and the staff are phenomenal at providing help and support to all of their residents.

Deissy, Matt, and the rest of the team at the Mosaic are the best! They are always there to help and make sure you have the best experience.

Deissy and David are always helpful! Thank You so much

Assisted manager Deissy is very attentive to detail, sweet and very polite.

The Mosaic Team and staff has been doing a wonderful and phenomenal job to help all of us get our power back in as little time as possible during the storm. They are always on top of things and works tirelessly to accompany everyone in rough times as well as on the daily basis. I feel safe, comfortable and happy as a resident here with the team help. Thanks again.

Amazing customer service!

I want to express my sincere gratitude to everyone at my apartment for the exceptional work you all do. The level of professionalism and dedication from the team is truly commendable. Each of you contributes to creating a warm and welcoming environment, making it a pleasure to call this place home. A special mention goes to Deissy, whose positive attitude and radiant smile never fail to brighten everyone’s day. Her commitment to going above and beyond in her role is genuinely appreciated. I also want to thank Matt for always stepping up and going out of his way to resolve issues when times ge…

V friendly and helpful

Deissy and Mosaic staff are such an amazing team they make home feel so much better so attentive to detail and so nice. Million is the best concierge ever

Great staff, appreciate the help when I moved back in, thank you!

The front desk is VERY reliable and happy to help! They are always ready to meet your needs and go above and beyond. As far as management goes on behalf of timelines, it was very frustrating not being able to use the pool this summer with that being the only acessible amenity.

Amazing staff! Always willing to go the extra mile to help residents and guests.

great apartment, the staff are awesome and always very attentive, reliable, and friendly!

The Mosaic residents should ignore the nationality of residents but understand we all live in the same building. If you can’t be courteous or cordial , it’s always safe to respect others privacy. Especially when many residents here are law enforcement, military , health care professionals and community activist. You never know who you are beside or living across from. Or whose help you might need when it’s holiday season and people are preying on residents in the garage unbeknownst to many. Especially when you’re not a native Houstonian and aware you actually live close to a few historic wa…

It's been a while since we had a Building Manager that has been on top of things, attentive and personal with both the residents and the building, and as a community we are grateful. Keep up the good work!

Leigh does a fine job of communicating what is going on, especially helpful if something is not working. It’s great that the elevators have been working!

Deissy and Matt are fantastic managers at the Mosaic. The building is very well managed!

Leigh Allen, manager at Rise Lofts, provides wonderful service with excellent communications. Always progressing projects and following up.

Mosaic is a great place to be at! Amazing environment from the moment you enter the building until you leave. 10/10 staff 5 STARS

Miss Katherine from Mosaic is very helpful and welcoming

Concierge and front desk are always pleasant to deal with especially Million. Deissy made my move seamless and stress free. Very attentive to any needs that arise

Manager and front desk staff very helpful. Make you feel welcomed. Lobby and club house are beautiful.

My experience regarding attempting to have an issue resolved via the management group has been tedious, complicated, a huge utilization of time and mental bandwidth with no resolve. The list of persons that I have talked to have something like trash picked up is absolutely ridiculous. Very poor management experience thus far.

Deissy and the team are always incredible. Always there and ready to help. Great service.

Very helpful, kind and friendly! Proactive, personable and prompt with her response. Appreciate Rebecca and enjoyed speaking with her. Looking forward to working with her more in the future!

Victoria is the best concierge we’ve ever had. She’s very responsible, helpful and I can’t say enough good things about here. Plus she is one of the nicest people I’ve ever met.

Great front desk support from Carlos Hurtado! He's always ready to greet and help, making things easier and better. Mosaic overall has excellent front desk support and assistance for residents. I appreciate all of their service at the Mosaic!

Rebecca has been very helpful, considerate and just so nice. Better than any agent we have had here at Lakes on Eldridge in the last 14 years. She is a great representative for LOE HOA.

Management is the best.. Wonderful place to live, visit and work...

Deissy and the Mosaic staff are amazing always so welcoming and happy makes it feel like home Even the residents are ao helping and its just an amazing building with absolutely great management

I’ve lived here two years and no complaints! The front desk is always helpful and super quick. Parking is super safe and building amenities get cleaned daily it’s amazing! The building is overall very clean and quiet, the whole thing is concrete so noise doesn’t travel through walls. With the golf course and museums across the street location can’t get any better!!

Victoria is great. She’s one of the reasons we moved here. Want to keep her here forever. And Allan keeps this place immaculate.what a nice gentleman he is.

This management company has been positively awful. They haven't learned anything about our property since taking over. Their property managers do not come out and walk the property as promised in their contact. They seem to have a lot of staff turn over. It is hard to even get to know the person taking care of our community becuase they only last about 3 months. They have been awful with managing our insurance claim. They charge for every little thing. Their customer service has been poor. I would be cautious before using them.

Hearthwood II complex is just downright sad! Thugs hang out at all hours of the day and night, selling drugs, fighting, and shooting ON PROPERTY!!!! No reason to pay HOA fees and the common areas are littered with debris from the thugs that hang out all day. Also, let me add that they urinate all on the buildings and stairways...JUST SICK!!!!!! There is now security on the property but is nowhere to be found when things are in disarray and magically pops up after the fact so that's counterproductive. When issues are brought up to the property manager, all we are told is "Call the cops, residen…