Shannon Property Management Reviews

I’ve had a great experience working with Shannon Properties. One thing that really stands out is their responsiveness. Whenever I call, someone is available to answer, and if they’re unable to pick up right away, I receive a text almost immediately asking how they can help. Nery is my go to contact when I need assistance regarding their properties. As a Realtor, that level of communication helps me keep my day moving and better serve my clients. In today’s market, timely responses are so important. Delays in communication can slow down the entire process, especially for sellers who want their…

If you’re looking for a professional, full-service property management company, I highly recommend Shannon Property Management. From day one, their team has been professional, responsive, knowledgeable, and incredibly thorough. Communication has been excellent throughout the entire process, and they’ve consistently made us feel like our property was in good hands. What impressed us most was how quickly they were able to market our home and place outstanding tenants. Within about a week of listing, they found a high-quality, well-qualified couple who were an excellent fit for our property. Th…

We had an outstanding experience with Shannon Property Management. Their team was professional, responsive, and incredibly efficient throughout the entire process. Erik Finchler, our property manager, is amazing and kept us informed every step of the way. What impressed us most was how quickly they found qualified tenants for our property! This is our first investment property and we initially went with another management company who let us down and left us disappointed. That is not the case with Shannon Property Management. Their attention to detail, thorough screening process, and excellent…

I am a property owner and hired Shannon Property Management for about 1.5 years. I had several significant issues, all related to untimely and poor communication by Shannon’s team. The relationship with the tenant deteriorated rapidly after Shannon’s team began managing the property. The tenant caused a leak with significant water damage, but Shannon did not proceed with repairs for two months because they would not hold the tenant responsible. I had to constantly email & call my Shannon team to receive status updates on repairs, rent collection, etc. Lastly, the move out process was very stre…

Shannon Property management has been a godsend. I was dealing with a very challenging tenant that ran off my previous property management firm. In response, I researched the best in class firms available in Houston and came across Shannon Property. From the moment I had a call with them I could sense the level of professionalism and organization that I felt was needed. In particular Erik Finchler has been fantastic and reliable in getting things done. Through the due diligence of him and his team they systematically addressed and resolved the challenges the tenant presented in a pragmatic orde…

Working with Shannon Property Management has been an excellent experience from start to finish, and Sabraene and Kati in particular has been outstanding to work with. She has consistently demonstrated professionalism, responsiveness, and a genuine commitment to taking great care of our property. From handling tenant communication and maintenance requests to ensuring smooth move-ins and overall property upkeep, everything has been managed efficiently and with great attention to detail. Her ability to find reliable tenants and maintain a positive landlord-tenant relationship has given us real pe…

Shannon Property was recommended to me by a friend and they did not disappoint. From the first interaction until now, my experience has been great. Everyone from the team that I’ve met has been wonderful and my primary contact, Erik Finchler, has been amazing to work with. They respond promptly, stayed on top of everything that needed to be done to get my home ready to rent out, have been transparent with costs (they even try to find ways to save you money), and have kept me in the loop with updates along the way. Highly recommend using them if you’re looking for help renting out your property…

Erick A. Was awesome made everything go nice a smooth. Great care.

Sabranae & team were very professional & efficient in finding a new qualified tenant for my property. Job well done!

They have taken off a huge stress with my property and always are available for any questions. This passed year has been extremely smooth. Thanks spm!

I have been using Shannon Property Management for the past five years, and they have been outstanding. They are always proactive, professional, and ahead of the game when it comes to managing properties. I highly recommend them to anyone looking for reliable and efficient property management services.

I want to add an update to my experience with Shannon Property Management. Since I have expressed my difficulties the team has tried their best to improve my experience. They have switched my main contact to Olivia Petee. She is reliable, responsive and professional. She is efficient with her tasks. She responds quickly and gets her job done effectively. I feel very taken care of by their team. They do care about their clients/owners. Thank you very much for your dedication !! My experience with the team has not been good recently. I cane on board because of their excellent google reviews …

I’ve been with Shannon for almost a year now. One of the reasons I chose Shannon was because of their strong Google reviews. However, based on my experience over the past year, I have developed a different perspective on the company. I am writing this review to share my experience and to determine whether my concerns are reasonable from a landlord’s perspective. First, I was surprised to learn that Shannon issues landlord payouts on a one-month delay. This policy was not clearly explained to me in advance, and I am still unsure why such a delay is necessary. Second, I encountered some conf…

I have used Shannon Property Management for years now and they offer exceptional service quality! Pia has been a great help in resolving tenant issues. I recommend them!!!

Can't beat these guys. Great company. Great Team. Great attitude. Best pricing for Property management in Houston. They manage 10 houses for me, and they make my life a breeze.

Alma Cristino was very responsive, prompt, helpful, accommodating, and pleasant to work with. The application was easy to fill out, and the approval came quickly after the final submission. Highly recommend working with Shannon properties and Alma Cristino!

This group was extremely successful! I worked with Alma and she was very professional and caring and gets the job done! I had an excellent experience with this property and would recommend using Alma and this group for your move!

Very professional and efficient!

Had an excellent experience as a property owner with Shannon. Shannon was recommended by a colleague who’s renting from Shannon. Took an international assignment for work and wanted rent my house out worry free. Shannon took care of everything - great thanks to Amy, Karlo, and Israel. Fees are competitive, service charges are reasonable, and seasoned vetting process.

Shannon Property Management is almost criminally incompetent and should not be trusted with anyone’s home. Their reckless handyman caused $25,000 in flood damage after botching a basic bathtub repair. When our tenants called their emergency line, no one answered. Our assigned property manager vanished—completely useless and incapable of answering even the simplest questions. We, the owners, had to intervene ourselves to stop the damage. Shannon hires the cheapest labor imaginable, cuts corners, and then tries to profit off the chaos they create. If you value your property, avoid this company l…

Pleased with Shannon Property Management’s services so far. Our property manager Karlo Q. has been excellent to work with. Prompt communication and listening well to the clients’ needs are couple of key strengths of Shannon PM.

Atlas Management helped me when I was having trouble collecting rent from my previous tenants. They gave me honest advice and made the eviction process super straightforward. Compared to others, their fees were very reasonable, and they didn’t try to upsell anything. After the eviction, I hired them for the make-ready work. They got everything done quickly and for a great price, which really impressed me. That’s when I decided to let them take over full property management—and honestly, I haven’t looked back. Since they’ve been managing the property, everything has been smooth. The tenants t…

Fast and excellent service! Alma and Anthony made the new lease for my property so easy and quick! Would definetely recommend SPM to my friends! Thank you so much! Alma and Luis made such a smooth and easy renewal, I have to say this is a wonderful team! They also handle all the repairs and management profesionally, maintained my property very well.

Horrible! They tried to take all of my deposit. Thank goodness I had some documentation. We left the house in better condition than when we moved in and they still kept $2k of my deposit. If you rent here, photograph everything at move-in and move-out, keep records, and review your final statement closely or SPM will take advantage of the situation.

I unfortunately live in one of their properties, and my experience has made me feel like an afterthought as a tenant. I have dealt with recurring poor handling of maintenance issues (mainly no working AC), and repeated lack of follow-through on what I was told would be done. The first time, it took over a week to receive portable cooling accommodations. The second time, I was given a timeline, but it was not followed through on. I understand other tenants or owners may have had different experiences, but based on mine, I would not recommend renting from this property management company.

Diego is fantastic to work with! I submitted a ticket for a very non-urgent request and he had someone here to take care of it the very same day. He is very organized and responsive. 10 stars because 5 is not enough! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Very helpful and courteous.

This property management company is no bull. They don't have a bunch of silly hidden fees. They are also very responsive to maintenance requests.

Our rental experience with Shannon Property Management has been a wonderful one! Nery has been so patient and positive thru it all. We couldn’t have asked for better customer service. She was so helpful. Any questions we had were answered promptly. So if you want someone patient, positive and kind ask for Nery! We are excited for our new journey!

Very prompt, polite and did a great job . Thank you

Such an easy and detailed process! Erik is amazing here!!

Alma has been extremely helpful and professional during my application process. They have made this transition into my new place go smoothly and I greatly appreciate it!

Alma Christino was such a pleasure to work with. She was very knowledgeable about the property and explained the application process very well. The app process was very easy and and quick. I would definitely recommend Alma and Shannon Property Management to anyone searching for a place to call home. Best Regards, Kenitha Fuller

Shannon Property Management were so easy to deal with. Very simple process to view properties. Alma was outstanding and very responsive!

One of the things I love most about Shannon Properties is the staff. Everyone genuinely cares about the properties and prioritizes taking care of them, sometimes even above what I feel are the owners’ obligations. When you have people who truly care, you can feel it throughout the company, and it gives you confidence that the company will be around for a long time. The team is extremely communicative, kind, and persistent, and it’s been a pleasure working with them.

We have lived on our rental home for almost a year now. Shannon Property was very helpful and made the move easy.

My experience was seamless. I felt like my issue was a priority and that it was handled with care and professionalism every step of the way.

I live in Houston, TX and rent through Shannon property management. My Air conditioning broke on Friday night. They just let me know that I will not be getting maintenance set out to check on my AC until Monday. It is currently 83° in my house. Please do NOT rent from Shannon property management!

It is impossible to communicate with this company. You are stuck with a bot messaging you back. Everytime you request a call from the agent, you just get a reply from the bot stating your message will be relayed to a team member. End up waiting for a reply. When you finally get an answer from a human, the moment your reply with a follow up question, you immediately get a reply from a bot again rather than a human being. We lost the chsnce to apply to our dream home and now it got rented. Absolutely horrible customer service.

If I could give this property management company zero stars, I would. We paid nearly $3,000/month expecting a safe, functional home — instead, we got months of unresolved maintenance issues, safety hazards, and constant disruption to our daily lives. In just over the past 8 months this has been our experience: We moved in to carpet soaked with pet odor that, to this day, has never been properly resolved. Within days, we discovered the dryer didn’t work (and wasn’t fixed for almost 60 days), and the garbage disposal constantly trips the breaker / something we still have to manually reset afte…

It was very nice working with Alma Cristino on the application process, receive on time answers via email and even follow up’s on calls. Hopefully the experience with the house is as exceptional as the service.

Primero que nada muchísimas gracias a la señora alma Cristino, por su arduo trabajo, una atención muy buena y amable, y con el corazón le doy gracias por que como quería yo esa casa y bueno ella lo logró todo, primeramente Dios. Excelente trabajo 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼

We are two weeks into our new rental home, and the Shannon Property Management team has been great and very responsible. Every request we’ve raised has been promptly looked into, and they’ve provided resolutions within just a few days. Erik A was a real helpful with everything we raised. We truly appreciate the responsiveness and professionalism. Keep up the good work, guys!

Difficult to get in touch with someone went a whole weekend without my utilities.

Alma was extremely helpful and assisted me with all the questions that I had regarding the property. She made my transition smooth and easy!

Shoutout to Alma Cristino for her amazing support and super fast responses. Truly appreciate her!

Erik has been easy to work with and very patient, even when I had frustrations. He gives honest feedback and offers advice without being pushy. Throughout this process, I have always felt in control of the decisions for my home. Overall, this has been a very positive experience.

We’ve had multiple experiences with the maintenance team and wow! They always go above and beyond to help us out and fix whatever the issue may be. Jose, Luis, Arnie, and William have all been an immense help. The whole maintenance staff is excellent, from scheduling to getting the job done. Very satisfied.

We always appreciate the maintenance team from Shannon Property Management! Fast, friendly and always helpful!

Seled was very helpful, pleasant and fully addressed my concerns.

Alma was absolutely incredible throughout our process.

We worked with Alma Cristino she was so helpful and made the application process so easy. It took us only 4 days to to get approved for our house. She is absolutely amazing !

Alma was wonderful to work with and very thoughtful and kind throughout the process!

Alma was great in helping me with my sudden move to Houston. The application process was easy and I received approval within three days. Thank you to Alma and SHANNON PROPERTY GROUP for your amazing service.

Fast response to repairing our AC. Thanks!

Nick was EXCELLENT when fixing my garage. He was communicative with the delay in parts, and ensured it was safe until he could do the final fixes. He was also clean and left no mess behind.

don’t usually leave reviews, but this experience was unacceptable. Communication from management was extremely poor throughout the entire process. On a Thursday, were approved and sent a lease, yet when we reached out multiple times with basic questions regarding the deposit, no one responded for days. On Monday at 8:30 a.m., management finally sent clarification regarding our deposit. Then, at 11:15 a.m. the same morning, a representative named Alma called and stated the lease had to be signed by noon or they would move on to the next applicant. Giving less than an hour to sign a lease duri…

The lack of accountability from this management team is ABSURD. Do NOT rent any properties through Shannon Property Management unless you want to deal with your money being taken from you. Stay away from ever doing business with Alma Cristino. She will have NO problem calling you mid work day regarding a RANDOM 40 min deadline ,but then have THE biggest problem picking up her phone when it’s time to take accountability. I’m not sure if she lost her phone or what! Anyways- she’s the leasing coordinator so if you plan on leasing , just steer clear because I wouldn’t even lease a tent from her.

Shannon Property Management has been managing our first rental since 2021 and it's been hands off for us making it as passive as possible. They have great tenant communication and great handling of emergencies which is great so I'm no longer pumping water from a burst pipe at 10PM in freezing weather. Highly recommend their services for hands off property management and tenant relationship management

An absolute nightmare. I was expecting a high-end experience given the high rent, but instead, I’ve been miserable since day one. In less than two weeks, I’ve dealt with several serious structural and habitability issues: a strong gas odor in the garage, multiple leaking faucets, toilets that won’t shut off, not to mention, no hot water for several days during the freezing January cold. The management’s response has been just as bad- After I pushed for repairs, they sent a vendor who showed up unannounced at 8 PM, knocking on my door and stating the wrong address. I was never notified anyone…

Alma has been responsible for managing our rental property. She has been prompt and provided great insight to help us make informed decisions on our rental. Highly recommend.

The management team was very responsive and helpful especially Alma Cristino. She was quick to answered all my questions and was very motivated to address my concerns. I look forward to worker with her and Shanon Property Management.

I had such a great experience working with Alma Cristino. From start to finish, she made the process so smooth and efficient!

I highly recommend working with Shannon Property Management! As a tenant, they made the experience pleasant and easy. Communication is prompt and helpful, and the app is very convenient.

Sami has been so helpful and kind throughout this process! We are looking forward to being in our home!

The absolute best maintenance manage property I have seen.

Very excited to be moving in a brand new home, everyone has been great, helpful and kind throughout this transition. Process was very easy and straightforward. Very seamless. I have called many times and everyone was available and willing to answer my questions. Looking forward to my stay for with Shannon Property Management. Also huge thanks to Nery throughout this. She has been very considerate, working late hours even on the holidays is very commendable. I appreciate everyone’s assistance in this transition!

It was undeniably the best experience I've had. Was amazingly patient with me, answered EVERY question with clarity, class, and comprehension. Never left you wondering......what was she talking about? Wonderful, wonderful company to work with.

I had a great experience with them. Their management team is very efficient and tackles every problem easily. We had some issues with appliances (microwave, dryer and some switches) and they sent technician right away. We like their services. Very efficient!

My wife and I got into an unanticipated situation with our home and needed to rent it while we were in another state. Amy was helpful, supportive and professional throughout the process. Her patience with all of the changes to the timetable went above and beyond. We could not be more pleased.

Marco P. was amazing when he came by. We had 3 different issues, and he went above and beyond to help repair all issues. One of my cabinets was loose and falling off. He repaired it, but he also checked every other cabinet to make sure they were all sitting correctly and screwed on tight. We had issues with our Nest Thermostat, and he did a firmware update on it. We didn't even know they had updates. He was so friendly and understanding to show us how to fix an outlet not having power. We didn't know there was an GFCI switch for the outside outlets to switch them back on. I'm glad they hired h…

Marco is always friendly, helpful and informative.

Alma Cristino was super helpful in helping us navigate the leasing and application process! Pia Miranda has been equally helpful in navigating the rental process and getting things done in our rental after move-in. Truly a hands-on approach and great bridge between us and the homeowner. This is the best rental experience we've had.

Service call for no hot water. Issue resolved same day. Great customer service

Shannon Property Management has been great to work with. They have handled everything from start to finish and I couldn’t be happier with the results. Highly recommend them to anyone looking for a reliable and responsive property management team!

Alma was super super nice, friendly, and compassionate about my application process. She was super attentive and was very clear about expectations, deadlines, and if there were any issues, she let me know ASAP. Thank you Alma! You are doing great work :)

UPDATE***** Shannon Property is very responsive. However, I don't believe they do a through evaluation of the properties they place under their management umbrella. I have experienced roof issues, black mold, and CONSTANT plumbing issues (the actual smell of raw sewage coming through the vents because of a faulty drip pan that is under the house that they don't want to fix because it requires going under the house (your last plumber informed me of that). The house I am renting is overpriced and has had SOOOO many issues. Renting this house was the biggest mistake I have made and Shannon Proper…

Had a terrible experience with this management company. I was in one of their rental properties for a year and just moved out. Upon moving out, they wanted us to pay for all of the damages done to the rental property, even though it was just wear and tear things such as paint chips. They also wanted us to pay to fix something that one of their our maintenance people broke. They also came back 24 days after we moved out wanting us to pay more money for the state of the yard, even though it was left exactly how it was when we moved in. I would not rent with them!

Shannon Property Management delivered on their goal of finding a tenant for my home quickly and at a competitive price. The process was very easy and the communication throughout was excellent. I am very pleased with the service so far.

I've had a great experience having my place managed by this company. The owner's portal is great, Erik and Quetzalli have been great communicating with me, and it's been great working with them so far.

Very thorough and well organized property management company. Sabranae and her team provided white glove service and delivered as promised. Highly recommend doing business with this company.

The service tech was very professional, courteous, and promptly on time. Even on a holiday. I would recommend him to family.

William R was super nice and checked everything I needed in my work order. Quick but thorough. Thanks

Alma is so sweet and nice . She made the whole process easy and smooth .

Updated Review: When I returned from vacation, my AC was not working. Although service was scheduled, no one showed up on Monday. We were also told portable AC units would be delivered, but that never happened. This has been one of the most frustrating experiences I’ve had with a property management company. The lack of urgency, communication, and concern during an emergency situation was extremely disappointing. Decisions seem to come down to the owner, and if something isn’t approved, it simply doesn’t get done. I cannot wait for this lease to end. 6/16 Thankfully, William Ream came to th…

Jose was very helpful and quick to respond. Was able to get a last minute tour scheduled perfectly!!!

Me encantó el servicio Nery contesto todas mis preguntas y muy profesional. Muchas gracias por todo Nery

Seled Was Great!! Responsive, Courteous & Professional!!

Definitely would not recommend renting through this company upon moving into our rent house there was some small issues with the house. We made sure the company knew about it after moving out they waited a month before doing the inspection and come back with charges for the exact issues we brought up. They just wanted an extra money grab.

Great service

We rent last year the 15623 Hanover breeze LN from them, after only one year of rental the landlord decided to sell the house! First of all if you’re planning to sell why would you put at market for lease! Secondary they only Notify us before our lease expires 1 month ahead! I don’t know why they were thinking, but I believe they were trying to push us to buy it.. and every extra day will spend there after lease expires would be charged 500$ a day!!.. not only that we moved out and took everything out on time..moving day was the April 14th but still charged us the whole month and still didn’t …

I started leasing my house through Shannon Property Management one year ago. The experience with leasing out the house last year, maintenance, and releasing it this year has been smooth. No problems whatsoever. Thank you to the entire team at Shannon Property Management!

Good Comunication , professional property rental business

They have always been so helpful. The maintenance staff is really great. Any time we have an issue it is addressed promptly. I couldn’t ask not be happier with their level of professionalism and service!

The team over here at Shannon Property Management were fantastic in their communication, work ethic, and overall a great team to work with. I was out the country in different time zones and agent was very accomodating and getting things done. Now the property is rented and I am happy to mention that it is all because of their hard work. Thank you Sabranae G, and team for making this work.

We worked with Alma and she made the process very easy and allowed us to have such a smooth transition. The approval and signing time was very quick. I would recommend working with Alma Cristino!

The ABSOLUTE worst leasing company you could ever be with. They will lie, make promises they don’t keep, and then try to stick you with crazy move out amounts after the fact. Especially Olivia, she put in writing in an email to us that if we gave a thirty day notice we would not be responsible for the last month of our lease, only the first day of April. I guess her bosses didn’t like that and wanted us to pay AFTER we had already bought a house based off the information we were given in writing! The house are trash, they change the contracts wording any time they are caught lying. I would tel…

Alma is very professional and easy to communicate with! Quick response time and very informative.

Alma Cristino was diligent, polite, and well-organized. A pleasure to work with!

My experience with Shannon Property Management has been absolutely terrible. The only positive part was the initial approval process Leo was great and got us approved within two weeks. Unfortunately, things quickly went downhill after that. Before moving in, I asked if the property could be cleaned and if blinds could be installed. I was told the home was being rented "as-is," so neither request was fulfilled. Shortly after moving in, the AC stopped cooling the home. I was told it wasn’t considered an emergency. When they finally sent someone out, they said the AC unit was working properly, a…

Eric A was excellent in helping and coordinating the roof replacement service which got just in time before heavy rains.

The process was lengthy like filling application forms, documents, photo ids, financial ask and background checks but gone ok. Quality of the house amenities are very low.

Erik A. Does a great job getting my house repairs done quickly and correctly. I’ve been so happy with his service!

Edited: (previous review was just of the application process) This is probably the worst property management company I've ever encountered. They are charging over $1000 in move-out fees. The landscaping of the property was not done upon moving in which was stated on the move-in form, and now they are charging for it being overgrown at move out. They are claiming they need to repaint entire walls instead of doing normal touch-ups just to justify inflated "labor" charges, which is nothing more than a money grab. They tried charging for a carpet cleaning of the entire house even though the move-…

Unprofessional. worst experiences of my life . I had to get away. property i was given smelled like dead animals and it wasn’t fixed. amongst many other issues , the Owner seemed very nice but this company shannon management, especially the Rude property manager Darya made me Get away soon as I had the chance ! She should take classes on how to respectfully talk to clients instead of trying to argue with them. I’ll pay whatever NOT to do business with them . they sell you Lies to get you in,however once you get in, they show their real colors ! they ask for reviews at the beginning before al…

Outstanding! I encountered no issues with everyone I met. A big shoutout to NERY, Adryana, Leo, and Alma. They make for an incredible team! I highly recommend them.

Great customer service, answered promptly and friendly staff. Shannon is a great property management company that appreciates working with the Realtor community. Always great doing business with them. Seled took my call after hours & as usual, great friendly customer service.

I’ve had the pleasure of working with Eric Finchler at Shannon Properties, and I can honestly say his professionalism and dedication are unmatched. Eric consistently goes above and beyond to ensure everything is handled with care, efficiency, and a level of expertise that sets him apart. His responsiveness, attention to detail and genuine commitment to residents make all the difference. It’s rare to find someone who not only manages properties but also takes pride in creating a positive experience for everyone involved.