SimplyHome by Camillo Reviews

I love the work that Ceasar does he is very efficient and professional!!!

Simply Homes by Camillo have been great! We have been here almost 5 years and they are on top of maintenance. We submit a request, within a day or so, they reach out or have it repaired. Positive experience all the way through!

Would not recommend. I lived in a rental home 6 years! Rent started at $1350……by the time the last renewal came around they wanted to charge me $2000 to stay. When I brought up the fact that I was a loyal paying tenant they dropped the rent $35. Mind you, no updated appliances, never changed the air filters, maintenance was a hassle. As sooooon as we moved out they came and put a garage door opener on the garage. Even after I asked them several times to update our home. They redid the interior downstairs and put the house on the market for $1890. But as a tenant wasn’t willing to go under $19…

I wish I could give 0 stars. From leaks to consistent air conditioning problems. These people don’t care about there tenants in my opinion, we have had air conditioning issues for the last 3 weeks. Prior to that we have an air conditioning issue every year for the time we have been here. They send someone to fix it, it stops working the next day. Finally they say you have a leak. They tell us it’s gonna be sometime before the part comes in. I don’t really believe they know what the issue is.What’s crazy is we have been tenants since 2021. We have been understanding, patient and so on since th…

I was a great community, not too much to offer like parks or recreational areas, but a safe and quiet place to live.

I hear a lot things about Camillo properties. But I must say my experience was well worth it . I lived in a new home with Camillo for 5 years . I was the Only person ever to live there. I had no problems while there and the team they had was good to me. Monica Baena was definitely great when it came time to purchase my own home. She laid everything out for me and communicated with me thru everything. Thanks so much Monica

If I could give Janet 100 stars I would. After repeatedly emailing and speaking to others in her department (being left on hold for 15 minutes) I finally felt heard. She was patient and efficient with assisting me. Thank you again Janet!!

I love it here ! It’s very safe , clean , maintenance literally comes the next day after request submitted, neighbors are loving and family oriented very welcoming! 10/10.

Be extremely cautious before renting from this company. Their lease terms and business practices are entirely one-sided. They expect full, on-time rent payments every single month but refuse to take any accountability when their own property systems fail. My central A/C went out, leaving my home over 80°F inside. It has now been 5 days and counting. Technicians came out and repaired one part, only to find that something else is wrong, a part needs to be ordered, and they will have to return later. Because their equipment failed, I am stuck running multiple fans and temporary portable units 24/…

Stephanie really helped me out with my lease renewal she went over and beyond to help me. I received excellent customer service.

My home air conditioning unit has malfunctioned three times, and the company is offering me portable air conditioning that doesn’t cool. The manager promised to provide an update on the repair schedule, but they haven’t called back with any information. I was informed that I was responsible for ensuring my safety and finding alternative accommodation if the unit remains inoperable. I inquired if this responsibility could be deducted from my rent since the living conditions are untenable.

I'm currently a new residence at Simply Homes by Camillo located in the subdivision: Adelaide in Katy, Tx. So far my experience with the actual home itself is just okay, I feel for the rent rate they are charging tenants, there could be better upgrades for such older properties. They use the cheapest light fixtures, cabinets and still have "Plastic Formica" on the counter tops. And the ceiling shows evidence of lots of patch work...The lawn service used to be included, now they charge $100/month for Pest and Lawn which is still a higher than normal charge for both services. My highest concern…

Absolutely disappointed with the way this property handles maintenance issues. Our AC stopped working and it took over 2 days to address the issue, leaving us in uncomfortable and unacceptable living conditions. Communication was poor, updates were minimal, and there seemed to be no urgency despite the Texas heat. Tenants should not have to repeatedly follow up for something as essential as air conditioning. I expected much better professionalism and care from management.

Don’t let the prices fool you, there are loud weekend parties, 18 wheelers parked on the main streets, crowds in the middle of the street arguing and carrying on, no one inspects anything. I see all the prohibited things listed in the lease being done. Trash all in the grass. Ain’t no sense in complaining, they not gone do nothing about it.

It honestly feels like this company does not care about the residents or the condition of the property, because complaints are consistently ignored and nothing ever changes.

Adam was calm and helped me get my garage door functioning. He saved my day as I was pretty stressed. Thank you Adam for being cool, calm, and collective with me to come up with the solution you provided.

Ida in onboard was so amazing she was patient and knowledgeable and courteous. I will be referring friends and family because of her. She made me feel like i made the perfect choice

Angela provided great customer service. She answered my question immediately was polite and offered a solution which helped.

I had a great experience working with Monica. Baena. She extremely helpful, patient, and professional.

I had an excellent experience thanks to Bobby and Cesia! Their service was outstanding—they were patient, professional, and very supportive throughout the entire process. As a new resident, I truly appreciated how they took the time to explain everything and made sure I felt comfortable using my smart door lock. Thanks to them, I feel confident and completely satisfied. Highly recommend their help!

Monica is amazing! I’m so grateful for her working with us! She made the process easy and smooth!

Moving in was a breeze thanks to the attentive staff. The maintenance team and plumbers were especially helpful and courteous. I highly recommend this place for leasing they have beautiful neighborhoods and nice homes. Paula-gaytan helped me through the process definitely ask for her.

Thank you Paula Gaytan and SimplyHome by Camillo. This has been by far the easiest process I've been through thus far renting. I am satisfied 5+ stars if I could.

Quiero aprovechar para agradecer a la Srta Mónica Baena por todos sus buenos oficios para completar satisfactoriamente nuestro plan de pago es muy buena en lo q hace muchas gracias

Robert McBride was totally awesome. Very helpful and explained everything so I could understand it. Would always request him

I wanted to thank Caesar Orellana for his professionalism in taking care of my issue and for being so understanding of the situation. I was experiencing a leak in my ceiling due to problems with our restroom, and after a thorough inspection, he and his team were able to identify the cause. They quickly located the issue and resolved it efficiently without any complications. Throughout the entire process, he remained professional and courteous, which I truly appreciated.

Paula Gaytan work diligently to have power restored in our kitchen at 3020 Wild Indigo TR in Brookshire. You need more like her. She showed empathy and understanding for the issues. She listened!

Bob .H did an amazing job

Ceaser O. changed out air filters and made sure everything was correct. Also explained that air filters were not needed in other areas and how to clean them as well.

Mike H. Was very professional and efficient. Came between the scheduled time/date. Immediately got to work and had it fixed in a very short amount of time.

I have been in a Camillo home about 9 months now & the experience has been great. Maintenance requests are always answered promptly and there is very thorough communication and information provided weekly with nice events & different tenant activities taking place. Unfortunately, I do plan to move when my lease ends only because I would like a more upgraded, modern style home. Newer homes now have more white/grey in the interior (cabinets & floors) as well as stainless steel appliances & that’s something Camillo lacks in their floorplans. But hopefully the homes will be upgraded soon.

This is my FINAL NEGATIVE EXPERIENCE with SIMPLYHOME by CAMILLO after completing a lease term on Paiges Way in Katy, TX 77449 in March 2026. We previously rented from this company before COVID and had a positive experience, which is why we returned. Unfortunately, our most recent lease was very different and reflected a noticeable shift in how they operate. At move-in, we were instructed to submit documentation on the condition of the property through their online system. I completed this and included photos but was later told the submission had not gone through. I followed up multiple times …

Monica Baena was very patient and gracious to me. She worked with my payment plan and illness.....It took a minute but I would definitely rent or refer Simply Homes....I hated to leave that property.....ALWAYS COMPLETED work orders or any issues.....Staff was always wonderful and I was determine to pay them...... Thank you Simply Homes Lawonda

Bob H was so amazing! We needed a filter change and he came right away. He also notice other things that needed attention and assisted with that as well , very friendly and the kiddos adored him !

I had a situation on my neighborhood, reach out and Paula Gaytan assist me, took care of it fast and professionalism. Thank you for wonderful help!

Bob H. came and fixed our light and was very professional and kind.

I had an opportunity to receive excellent services from Caesar on today. He was very thorough and did a great job of explaining things to me!

I had an leaking bathtub faucet and did an maintenance request.. Coordinator Jordyn dispatched someone out to fix it within 30 minutes the technician ( Cameron) got to the house.. assessed the leak and seriously took him no time at all to fix. Thank you Jordyn for the rapid response Thank you Cameron for be polite respectful and showing professionalism Simply Home.. you got this one right😎

Ty Combs is literally the kindest soul and so patient. Guided us through our new lease agreement. She was very honest about prices, gave us the right route. I love her!!! Thank you ty ❤️

Had a problem with my A. C. Unit, on a Sunday evening.They were on-site and had problem resolved the very next day by noon. Real quick about getting to reported issues in a timely manner.

I have been living at one of the properties of SimplyHome for the past 4 years. I am glad I chose them. The community is well taken care off. The maintenance staff is extremely fast and attentive. I would like to thank Cesar and his crew for an amazing job done on our most recent maintenance request.

I have always received Great Customer Service from the SimplyHome Team especially (Ashley), very friendly and always eager and able to assist. It's been a great experience. Thank you

I am very satisfied with today’s maintenance request. Mason McQuerry was very very quick to come out to address my concern regarding my garage door and fixed the issue right away. I am so appreciative and could not be happier with him of Simply Home. Thank you! 😊

Tech Adam Bustamante came on a Saturday . Fixed everything promptly and efficiently!

My experience with Simply Home has been absolutely AMAZING in every aspect. The best thing was interaction with Angela. Angela didn't treat me as a number, she valued me as a customer as she displayed patience and empathy. Angela maintained her professionalism while showing me respect and kindness during a tough time. Angela's customer service skills are unmatched. Simple Home is the BEST residential decision I have made in a long time. Not to mention, we absolutely LOVE our beautiful home. Simply Home truly sets you up for rental success. Thank you Simply Home, but most importantly, thank you…

Landon was fantastic from start to finish. He arrived right within the promised service window and immediately got to work. He was professional, efficient, and clearly knowledgeable about what needed to be done. He quickly diagnosed the issue and was able to fix everything smoothly without any delays. What really stood out was his excellent customer service—he was courteous, respectful, and took the time to make sure everything was working properly before leaving. It’s rare to come across technicians who combine strong technical skills with such a great attitude. Overall, this was a seamless…

Excelente atención de parte de Ashley , gracias por tu amabilidad y paciencia , 100 % recomendado 🙏🏻

I had a great experience with Lou Flores. He responded to my maintenance request very quickly and was extremely professional throughout the process. Lou came out the very next day and fixed both my cabinet door and backyard door before my move-in. He worked efficiently and made sure everything was repaired properly. I really appreciated how prompt and helpful he was. Thank you, Lou Flores, for the fast response and excellent service!

Technician was prompt and professional.

Adam B. ensured that the maintenance request was completed promptly and without any delays.

The service is quick and reliable. Adam & Guillermo are great! We love living here, and would recommend to anyone!

I submitted a service request on Friday, and to my surprise the issue was taken care of by Saturday. The response time was incredibly fast, and the team handled everything right away. With the heat in the house, it was a huge relief to have the problem addressed so quickly. I truly appreciate the prompt attention and professionalism from Adam B and Renea K. Their responsiveness and commitment to customer service did not go unnoticed. Based on my experience, I would absolutely recommend Simply Homes to anyone looking for a company that takes service requests seriously and resolves issues quic…

Adam Bustamante did a great job getting my service scheduled and handled by a professional and efficient plumber. We had a leaking shower faucet that could’ve costed me a ton on my water bill, with the help of Adam we were taken care of in less than 24 hours. Thank you simply homes and thank you again Adam!

Wonderful customer service from Angela! My issue was promptly resolved!

If I could give zero stars, I would. Simply Homes by Camillo is a terrible company that seems more interested in making money than properly maintaining their properties or supporting their residents. I currently live at Leonard Crossing in Bryan, Texas, and the homes are cheaply built and poorly maintained. For example, the homes are painted with flat paint instead of semi-gloss, which is not practical for rental homes because it stains and damages easily. Residents are also charged $100 a month for lawn and pest control, yet the services are rarely done properly. We receive emails saying pe…

Adam Bustamante was excellent thanks for everything

The evening of 3/3 I put in a Maintenance Request as my AC was not cooling. I received a call early the next moring from Adam B to confirm my request and & let me know he would schedule a work order for that day. They contacted me for availability and set me up with a time slot for that afternoon. Darrious B contacted me that unfortunately, he was tied up with another customer and would I be available for a later time slot that day. I let him know I was fine with that. He called during the time frame to let me know what time he would be arriving. He arrived at promised time. He spent time asse…

I put in a maintenance request on a Sunday to have my oven serviced. Adam Bustamante made sure that it was fixed the very next day. He even followed up with me afterwards to make sure that I was satisfied with his service.

Leasing with Simply Home over the past couple of years has been a great experience! I had minimal maintenance requests but even then, they were always answered and taken care of promptly. My neighborhood was in a great location and didn’t give me any issues regarding crime, etc. Communication with the office was clear and professional throughout my time there. I wanted to recognize Ms. Monica specifically for being so kind and supportive even after the move out process when I contacted the office as a former resident. She always maintained professionalism while being incredibly helpful and un…

Service was very prompt and very professional. Thank you to Adam Bustamante who did an awesome job on the carpet

Ashley was very quick and efficient with helping me with details on my lease today.

Great and prompt service.

Adam came to fix my AC issues ! He worked fast and in a timely manner

Mariella was extremely knowledgeable and supportive, she provided the guidance needed to ensure I could make an informed decision.

Adam Bustamante was amazing, he came and got the job done quicker than expected. He handled the job with care and was very professional. Thank you again!

Bianca was incredibly helpful and very patient trying to help me figure out an issue with the residents portal. All problems resolved very accommodating very helpful. Thank you!

Adam and David have exceptional customer service and are great at their jobs. They assisted with my maintenance issue quickly and effectively. I’m very thankful.

Mathew was fantastic, he provided excellent customer and had a positive attitude! So knowledgeable and quick with fixing my fence.

Had a great pleasure speaking to Adam today he was such a great help on assisting me with my water problems very pleasant worker!

Thank you, Miss Ashley for calling me to let me know I missed singing one of my documents on Renewingmy lease. If it wasn’t for your Pleasant phone call I would have been paying mouth to mouth. More than my rent is now and that would’ve been devastating😊 Once again, thank you so much.

I recently had an issue where my shower water kept running when off. I submitted a maintenance request and I heard back right away. I got a message asking if I was available to set an appointment and within an hour of that message the technician Adam Bustamante arrived. Adam took care of the issue and fixed it promptly. He was very kind and professional. My shower is back to working!

Ashley is phenomenal there isn’t enough stars on this rating scale to match her excellence thank you so much for all your help Ashley

Evelyn from the maintenance department was so much help, I really appreciate her going above and beyond to help me get a quick response on my request!

I’m incredibly grateful for the outstanding support I received from Robert Shelfer and Bob McBride during an emergency when my whole house unit was locked and my children couldn’t get inside with no access anywhere. Robert responded quickly even though it was after working hours. He remained calm, and went above and beyond to help us resolve the situation. He connected with Bob and both of them assisted us with full professionalism and compassion. Their willingness to assist truly made a stressful moment much easier. Exceptional service and a genuinely caring individual. Kudos to these two gen…

Mason was quick and very kind. Fixed up the fence right away and was pleasant to talk to!

I had a great experience with Simply Home. Monica Baena was professional, responsive, and easy to work with throughout the process. Communication was clear, questions were answered quickly, and everything was handled smoothly. Highly recommend if you’re looking for a reliable and well-managed rental experience.

Adam B responded to a maintenance request I submitted through Simply Home. He responded swiftly to assess the leaking sink and repaired it within minutes. Very happy with the customer service.

The tech Adam Bustamante provided efficient service and completed the work promptly. He was also professional and respectful throughout the process.

Thank You Adam Bustamante, for your excellent support and speedy service. Really made the experience great and easy.

Rian came by today to change our locks on our garage and our back door so we could have keys to access our home through them he was very friendly!

I wanted to leave a great review on speaking with Eliana, she is very professional and very helpful. I couldn’t agree more on the importance of her helping me & taking care of my rent. Thank you, you ROCK !

Rent feels extremely high for the neighborhood we are in however I love our house and the downstairs layout

Jordyn called my phone to get clarity on my maintenance request. She could tell that I was very frustrated and despite my obvious rude manner, she maintained politeness and professionalism while helping me understand my situation better. She offered workable solutions and options. She also demonstrated a clear desire to try and rectify the issues I was facing. I want to apologize publicly for the way I have treated her in the past and today. Customer service is of high importance for me and Jordyn most certainly demonstrated a high level of patience, grace and customer service. Thank you, Jo…

I have had such a great experience with Monica Baena, she has been so helpful and informative with my account and getting it in order.

Gracias Jennifer por tu ayuda en el proceso

Adman Bustamante was very attentive to the issue I had and was very knowledgeable and fixed it!

Mike was great. I needed my garage fix due to not letting down. I called a few times to get someone out to fix it. Expressing my concerns of having to leave it up at night not being safe. He was able to get someone out the same day to fix it. Thank you Mike!

In the middle of a true maintenance emergency, Tara was my hero. Following an internet outage on yesterday, my thermostat died. It’s touch screen and there is no information displayed. The temperatures are currently below freezing with feel-like temperatures of 12 degrees. I was able to buy the only E Heater available in town. Due to the small size of it, the heater can only heat one small room at a time. So me and my dogs are confined to either my bedroom or my office to stay warm. I called Simply Home 6 times and got nowhere. I was even hung up on by one representative. During the last call,…

Jordyn was so calm and sweet and answered all my questions and does a really great job at doing her job! So grateful for her !

Monica Baena is very understanding, professional, and polite. It was a pleasure speaking and working with her.

If you're looking for a beautiful home to rent, then I really have to suggest going thru Simply Home. I honestly wish I would've knew about them earlier, basically for the same price that I am paying for a 2bd/1bath apartment, I got a 3bd/2bath home. I don't have to worry about noisy neighbors living on top of you, or next door to you. I must say the approval process is pretty straight forward and my leasing agent, Jennifer Mandujano, went above and beyond to help get our application done and get approved, as these homes are flying off the list. I swear she's the best, she was always available…

EDIT: THIS COMPANY IS A JOKE. The below is our experience moving in with them and we had an even worse experience moving out. Could not recommend less. They tell you putting gas in your name is "optional" and then shut it off without letting you know it will be turned off. Their homes apparently have a lot of issues because when you try and get gas set up in your name, neither the heater nor the water heater will actually turn on. Four days now without heat, hot water, or working appliances.

Our electricity went out this past storm. The kitchen breaker would not flip back on. Adam and Luis immediately got the problem solved. Showed up within 30 minutes, found the problem and replaced the breakers! Professional and efficient! Would highly recommend!