Spectrum Association Management Reviews

Dache Hammonds is our ACC for our community in canyon crest (San Antonio) Very communicative on what we need to do to follow guidelines and very pleased with no hassles. Thank you

I've had great experience with pretty much everyone I interacted with at Spectrum since they took over the property management of our sub-division but my recent experience with Dache was really great. Helped me out with the timely initial review of my submitted application and documents and got the approval for my request from the committee in a very short amount of time. Dache really helped me out big time - Thank you!

We would like to to sincerely thank Randy Mikesell for his assistance throughout the entire process of completing requests during the building of our home and our landscaping phase. These requests are submitted online and then presented to the architectural committee, which can be nerve-wracking and, at times, an overwhelming experience. Throughout this entire process, Randy was an invaluable guide. Without his consistent support, clear communication, and willingness to walk us through each step; which was already a confusing situation would have been even more difficult. He was always av…

Excellent service! Dache Hammonds provided excellent service and professionalism. He was responsive, clear in his communication, and genuinely helpful throuhout the process. His willingness to assist and his respectful approach made a stressful situation much easier to handle. I truly appreciate his support and dedication. Thank you!

We had a great experience. Dache Hammonds was knowledgeable, responsive, and kept us updated from start to finish handling every detail with professionalism and care highly recommend!

I had an special request to expedite an HOA approval for installing a generator on my property and had to get it in 5 days time to close a good deal with my supplier. Dache Hammonds provided us a fantastic support by guiding us on the required documentation and expediting the committee reviews. Our request was revised and approved smoothly on the expected time frame to close a good deal with my supplier. Thank you Dache for being a truly partner on this process.

The office has been very helpful in assisting in the necessary steps needed for home improvement. Specifically, Dache was a huge help in getting my improvements approved in a quick and efficient manner.

The acc coordinator Dache Hammond was very instrumental in information to us and from us to the acc board always keeping us updated and informed with our project we’re happy with her and her team

I received excellent and quick assistance in the process of receiving approval for the leveling of my walkway. I was kept updated and informed of the approval within 10 business days. Thank you.

Very responsive to requests and facilitates information flow for a rental property we own. They work *with* homeowners rather than the typical HOA management that seems to exist to be adversarial. I wish the HOA for my primary residence was even half as productive.

Over the last couple of years working with Tabitha has been a joy. She is very professional and reliable. I look forward to working with her even more the future..

Tabitha R. is the best community manager we have had. Thank you Tabitha for caring about our community and its residents the way you do.

Our property manager Crystal Turcios has done a fantastic job for our HOA. Prior to Crystal taking over we were having a problem with effective communications, not only with the board but also our homeowners. Not only did communications improve, our management abilities improved as well. Fact is, we were so pleased that we requested our contract cover a 3 year term in place of 1 year. I can't say enough about her abilities and her dedication for our HOA. She is most certainly one of your top employee's, if not the top employee.

Our community switch to Spectrum 3 years ago. We were lucky enough to get Crystal Turcios as our CM. She has been a pleasure to work with along with the entire staff. As the board president in our community I couldn’t be more satisfied with Spectrum Management and Crystal!

I have worked with Spectrum for about 18 months—first as a resident volunteer and now as an HOA board member. Throughout this time, they have been incredibly easy to work with, and our community has benefited greatly from their support and guidance. Our community rep, Tayler Thompson, has been a true joy to work with. She has consistently gone above and beyond, whether helping us navigate the complexities of our pool renovation project, coordinating with vendors to ensure everything stayed on track, or supporting us through landscaping challenges. When Hurricane Beryl hit, Spectrum and the fo…

Professional & Reliable Spectrum Association Management has truly elevated our neighborhood experience. They keep the community well-organized, handle finances responsibly, and are proactive in addressing concerns. Spectrum Association Management has been a breath of fresh air compared to other HOA management companies I’ve dealt with in the past. Their team is professional, responsive, and knowledgeable. Whenever I’ve had a question about dues, compliance, or community guidelines, they’ve taken the time to explain everything clearly. I also appreciate their online portal, which makes paying …

Stefanie Moriarty is a great addition to the Orchard Lakes team. I dropped an issue on her a week ago and it is already resolved.

Initially, I was feeling a bit overwhelmed trying to navigate exactly what needed to be done. However, the moment I connected with Stefanie, everything shifted. She was incredibly knowledgeable, attentive, and efficient. She wasted no time helping me resolve the issue. It’s clear that Stefanie and her team are dedicated to supporting the community. I fully recognize that they manage a demanding workload, yet their efforts directly contribute to preserving the integrity and value of our neighborhood. This kind of commitment is what helps protect our investments and ensures the community remain…

I would like to give my opinion on the experience over 15 years with spectrum without any prejudice to any of the parties. Without any doubt Spectrum has performed superbly over any issue with highest level of quality in their work. They are time conscious and cater to our needs whether improvement approval or other services. I have dealt with HOA in Florida also but Spectrum stand alone in a remarkable performance.

Worst experience of my life. My property experienced damage from the hurricane last month and I have been doing everything in my power to get it fixed. To make the situation even more stressful i am being intentionally ignored by the personnel of Spectrum. My home will face more significant damage in the next storm, if I am unable to get approval by my HOA to complete the repairs. Spectrum cannot and will not provide me any documentation that my HOA is even receiving my requests and explanations for the property repair requests, nor will they provide a contact for the HOA board to help me with…

Double the amount owed on my HOA fees even though I requested last year to have a reminder sent through email or by mail which was agreed to upon last year regarding lat year issue. They can complain to you about the smallest thing in your neighborhood every single day, but they can't handle fixing your neighborhood's fences or properties of severe damages to the areas . I don't get why all our HOA fees goes to paying spectrum that cannot are fully manage a neighborhood --edit: after talking with Linda we've reached a agreement on fees and has worked with me to adjust the HOA fee. Linda als…

Our community manager Tabitha Ross is always very helpful and responsive to requests for information or service regarding our HOA. I appreciate her commitment to the community and friendly service.

I am a homeowner in an HOA that is managed by this company. I’ve lived in the neighborhood for over 13 years and have never had a reason to call the management company. My neighborhood now has a new app that allows us to get into the neighborhood pool. Mandy was so patient with me and prompt with her responses! I would highly suggest this company for any neighborhood!

I just finished up working with Spectrum in the Oakhurst Subdivision in the Kingwood area (north of Houston). They were a breeze to work with, very prompt, timely and polite thru the whole process. Spectrum does a very good job managing our development.

I drove 45 minutes to pick up some pool passes only to find that their office was closed for Juneteenth without any kind of notification on their door or on their website. Bad form.!

I’ve had a few home improvement requests and the turn-around between request and approval has always been much faster than the 3 day documented time. The online improvement form is easy to navigate and respond to questions that may be required before final committee review. The reviewers always ask reasonable questions and relay needs with detailed status.

Services are always in a timely manner. Very detailed-oriented. Thanks

Tabitha was very responsive to my frequent emails regarding our pool access this summer. I was very appreciative.

Terrible HOA management. In 2025 the whole neighborhood was locked out of the pool for the first ~2 weeks of summer and the kids running the pool just didn't know what to do. They've given me violation letters for neighbors - not one of the next door one, but 2 or 3 houses down. They've sent me letters for "violations" that were just untrue. Even the HOA agreed, they apologized and say it was Spectrum. They don't communicate until the whole neighborhood complains that thet was a major change that wasn't communicated. They are the worst. Protect your community and don't work with them.

I was needing assistance getting a pool card and reached out to Amy Johnson and she returned my call almost immediately and was so friendly and helpful and took care of all my questions very professionally.

Pretty easy and straightforward when you have all your documentation in order. Mrs. Alyssa was very helpful when I had questions and promptly answered. My shed was approved in a timely manner thanks to her !

good service! I got my issue resolved quickly 👍🏼 Tabitha was great

We got a quick response to our request! Thank you

Tabitha Ross is a very nice and helpful person who have always addressed my dfferent concerns for these few years!

Quick turnaround on our Spectrum Association Management HOA request when we provided specific details

"Five stars for Lori Worthy! Communication is key in property management, and Lori excels at it. She is always quick to respond to inquiries and handles every situation with a positive, 'can-do' attitude. It’s clear she truly cares about the residents and the quality of our neighborhood. Thank you, Lori and SpectrumAM!" Truong Nguyen 3502 Sweetspire Rd, Katy

Our community specialist Stefanie Moriarty has been great in helping and understanding with our requests. She has made the process very easy and is great to deal with. Thank you Stefanie for all you do for our community.

My issue was regarding an interest charge which was tagged on by the previous HOA before Spectrum took over. Ms Tabitha at Spectrum resolved my issue very quickly ensuring the credit will be posted to my account. In general im extremely happy with Spectrum and props to Mr Jessie Mathew, the President of the board of the HOA of Imperial Quiet Cove for his personal intervention on my behalf ! Thank you all.

Received great, professional customer service with follow ups. Thanks

Michelle Townsend was Amazing!! Made the process very clear and followed up every step of the way!!

Tabitha Ross was extremely helpful in assisting me with getting access to the amenities. She was professional, responsive, and made the entire process smooth and straightforward. I truly appreciate her support and excellent customer service.

Spectrum Home Owners Association is wonderful! Easy app and makes it super convenient to stay in touch with the community and to process any requests. Super grateful for Spectrum!

I reached out for an account issue and inquiry today and they’ve resolved it same day! Thank you so much to Monica L and Mandy Johnson. They were both so helpful and fast to respond (even via email)! My family and I appreciate you both.

Courtney M has been a pleasure to work with for the HOA. She has listened to my needs and helped me understand the process of doing home improvements in Cypress. I really appreciate her when I had emergency repairs.

Courtney M has been a pleasure to work with. She has been very good at communicating and helping me in the Stablewood farms HOA of Cypress.

Difficult if not impossible to communicate with on an issue that cannot be addressed on the website. Called the office and held on the line for 20 minutes hearing the same advertisement on how to download the AP while telling me someone will be on the line shortly over and over again. Virtually non existent way to contact, why even have an office if no one answered the phone.

Thanks Jessica for handling a speedy and painless replacement of my back fence bordering South Shore Blvd. A car of 3 local teens ran until my fence and crushed 2 concrete panels and a concrete post. Within 2 1/2 weeks the custom work had been completed and all broken concrete removed from my backyard!

I have live in the fall creek community in Humble TX for the last 11 years, I can brag enough on how the spectrum has helped with any issues I have had, they are quick to address problems and complaints, I truly appreciate Jennifer carasco and Veronicas professionalism, thank you for always taking care of the fall creek community! U guys are amazing! Frank Sanchez

It was a pleasure dealing with Randy M. He made this experience easy and simple to follow. The communication was easy and he responded to all of my concerns very quickly.

very prompt, provided all details needed for approval, great communication

Quickly and painlessly approved my plans for back yard improvements! Easy to work with, and were excellent communicators of status. Grateful for the fast help!

I’ve had a good experience working with Spectrum managing our HOA. Specifically Tabitha has been very helpful and is quick to communicate and resolve any issues.

We are new to the community. The Sr Community Manager at Spectrum was helpful & quick with answering our questions and solving a few issues we came across.

The Management is very supportive. I am totally satisfied with your service. Thanks

It takes about 20 minutes to reach someone by phone, only to be told that all support is handled online or through their mediocre app. Emails are no better; expect a canned response a week later. It's the kind of service that makes you wonder if an AI could do a better job, which let's be honest, would be an improvement.

Wouldn't answer my question

Felizmente me ayudaron y con una gran amabilidad siempre me respondieron cada correo y duda que yo tenía !!! EXCELENTE por todas sus atenciones y respuestas muy pronto y favorable 💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯

Working with Mandy Johnson has been an absolute pleasure. As our Sr. Community Manager, Mandy brings a perfect blend of professionalism, responsiveness, and genuine care to everything she does. She consistently goes above and beyond to address homeowner requests quickly and thoroughly, always keeping communication clear and timely. What truly sets Mandy apart is her approachable and friendly demeanor—she's the kind of person who makes every interaction easy and enjoyable. Whether it's resolving an issue or simply answering a question, she handles everything with a calm, solution-focused attit…

I wasn't able to get access for my family for the pool until Mandy reached back out to me within 24 hrs, Now me and my family are all set because of her assistance. Thank you for having people like Mandy there working for you and helping people. She gave me great service.

Omg our association is the most fabulous property management ever! We requested permission to make some updates to our property and we received such great service from Jessica Brandyberg and her amazing team of board members!! I am so excited to live in this community and love that our community works for US! The people that pay for the community! Thank you for treating us with a warm smile during the pool pass meeting and for extending your assistance when we needed you Jessica!!! It was a pleasure to meet your beautiful face!

Spectrum is very wonderful company appreciate them very much they really tries to help you wonderful employees two I know Andrea and Cody very nice.

Worst HOA service, unprofessional

We had some concerns about getting our home generator approved by our HOA. I was in contact with Randy Mikesell. He listened to my concerns and relayed them quickly to the HOA committee for approval. My husband and I are extremely grateful for his quick responses and help with this matter!

I had a great experience with Tabitha Ross. I explained the issue, she was quick to respond and addressed it the same day. Exceptional service!

I wanted help getting in our neighborhood pool, and I sent an email and got help getting my app reset right away. I was very pleased with my service!

Yes I love the community if you need help with anything their here very understanding and respectful

I give it 4 stars, only because Tabitha Ross helped me fix a problem with the pool access key. I had already sent other emails and they didn't know how to help me or pay attention to my problem. However, she did pay attention to the problem, gave it a solution, and was very kind, attentive, and patient in explaining it to me.

Today I had the most wonderful experience visiting Spectrum AM! I stopped by to get pool passes, and from the moment I walked in, the service was exceptional. I was warmly greeted, offered water, and guided through the entire process with patience and care. Mandy Johnson and Hazel, the receptionist, went above and beyond—taking their time to assist me, answering all my questions, and showing genuine kindness throughout. Their thoughtful and professional approach made the entire visit smooth and enjoyable. Truly top-notch customer service!

Had a great experience renting the clubhouse from them - highly recommend

I wish to thank Dache Hammonds, ACC Coordinator for reviewing and approving my landscaping request for my home in the Villages of Northgate Crossing. The approval was done quickly and effeciently. THANK YOU!

Patricia R was very helpful in helping to get our New Roof project approved. She was very professional and courteous and replied in a timely manner. Thank you Patricia!!

The staff at Spectrum are very professional, informative and very responsive.

Thank you Randy for moving so quickly on my approval for my new roof here in Twin Falls.

I needed a quick turnaround for ACC approval for new roof replacement. I was amazed and very pleased when that approval came in 24 hours. Thank you SpectrumAM, Hannah and Patricia for all your consideration. .

Submitting for our home improvement with Spectrum was a rather smooth process. It felt like the representatives were on our side, rather than against us. It was truly a pleasure to work with them.

I wanted to submit my plan to the Spectrum HOA ARC for adding a storage shed to my backyard but I was struggling with how to meet the submission requirements. Patricia was very patient and helpful in guiding me to a successful submission and approval. Thank you, Patricia.

After trying dead-ends for months, Liz was able to provide the information I needed.

I have had an excellent experience with this Mandy J. She is incredibly responsive, always addressing any concerns or issues quickly and professionally. Communication is clear, she makes me feel that she truly cares and is working hard to get me the answers I need.

Annmarie Stairhime was able to help answer all my questions in a timely and professional manner regarding my clubhouse reservations.

They have had us locked out of our spectrum account for going on 2 years now. The entire time they rack up late fees wrongfully. Absolutely subpar service. We have done everything they asked and they do nothing in return but add more late fees.

Shelley is amazing to work with. She is very responsive and super helpful! She made the whole approval process easy for new homeowners like myself.

I needed more clarity on why my account was still showing a balance after I had already paid. I reached out to my HOA Manager and she reviewed my account and found out everything was ok. This was good to hear because I was stressing. Lol

I recently ran into an issue with resolving a property violation by the HOA's deadline and had the pleasure of working with Mandy and Dorian regarding an extension request and they worked with me to ensure that my request was granted. Thank you so much for understanding!!!

Randy M always did a great job approving request quickly

Recently Randy M. Helped me getting approval for my roof project. He did quickly and very responsive with emails.

Spectrum was very helpful and efficient from the first call for assistance to the final approval of my generator.

Thank you Mandy for the follow up! Customer Service at its finest!

The Spectrum Association Management staff was able to answer my application efficiently and promptly. Thank you Randy M!

I’ve had a problem with a neighbor, who is breaking the HOA rules managed by this company. I have sent countless emails and they only say that they are working on it but nothing has changed. My first communication was more than 3 months ago and they have done nothing! They have a terrible service, if there is any service at all. Please do not use this company!

worked with Bryan H at spectrum.. He's a problem solver.. he listened to my issue and the issue was fixed in less than 3 days.. I'm very thankful and grateful for him.. please do what ever it takes to keep him happy with spectrum. he's an asset to your management team.

Unfriendly customer service. The worst HOA I ever dealt with. Not knowledgeable to questions and concerns.

Need to get a pool pass and had trouble with the HC Key app. Mandy was very helpful and responded immediately to my e-mails.

My family and I are new to Willow Creek Farms neighborhood, and I reached out to Mandy, regarding the pool house and she was very helpful and responded quickly to my email

Staff were helpful with my HOA questions. Emails were answered timely.

To start, I would like to commend Jessica for her professionalism and helpfulness. She walked me through the whole process of getting pool pass from A to Z . I am thankful to Jessica for her help .

Great customer service provided when I needed help with a home improvement project. Thanks management. I appreciate it.

Great experience, fast answer

Got back to me quickly to approve a plan for installing a standby generator.

Mandy has helped me several times with pool device activation requests. She has has always been helpful and quick to respond.

If zero stars were available, that’s what I would rate them. Houston was hit with a major hurricane in the last couple of weeks and Spectrum has made it more than just a little inconvenient to get damage that occurred due to the hurricane repaired in a timely manner. I tried to be a good neighbor and applied for a permit before starting construction. The application was denied initially because I did not include the height and width of the pickets I would be using to repair my fence. I thought that including the phrase “replace with standard pickets that match the existing fence” would be enou…

Mandy was very helpful in getting us pool access. Quick prompt and friendly response. Thank you!!

I applied to an HOA managed by Spectrum to install a generator. I've never made that type of application to an HOA before, but their app made it easy. When they asked for additional information, I was able to quickly provide what they needed and send photos. I was especially happy that the project was approved very quickly. Much appreciated! Update: I applied to have the roof replaced. The roofing company was anxious that I do the application quickly because they thought approval would take up to thirty days. Instead, it was approved the following day. The roofers seemed pretty surprised a…

I am a resident of Williams Ranch and contacted HOA through Spectrum. I received an immediate response when inquiring about access to the community pool. I was given precise instructions on what to do, even after office hours, and I continued to receive prompt responses on what would follow. I strongly appreciate the service.

Thank you for helping us with the approval Took a little longer but it came through.

Mandy has been a pleasure to work with. She is very responsive and quick problem solver.

Thank you to Mandy Johnson for helping me get my pool access app working! I almost gave up but she did not! Very helpful and prompt communication. Thank you!

I live in Sableridge subdivision and I recently had roof damage from wind and hail. I contacted Spectrum and Dache Hammonds responded to my request and he was good about keeping me informed on the status. I was able to get the approval for my roof in a couple of weeks.

They was so nice and sweet

I submitted my request and with in one day received a reply on what I needed to send in and once i did that, four days my hoa approve the request, very fast

We were pleased with the approval process for home improvements. The approval was received quickly. I'm very happy.

Very quick turnaround on our request. Details on missing documents were provided so that we could get approval on our project in a timely manner.

We recently sent our HOA a request to install a Backup Generator at our residence. The process was easy and we were assisted throughout by Dache Hammonds ACC Coordinator for our HOA. She communicated with us throughout the process and was very professional.

I wanted to send out a thank you to the Courtney and the spectrum home improvement approval board. The request form was nicely organized, and easy to understand and follow! What's more is that once I submitted the requests, they were very prompt at reviewing and approving both my fence and generator installation proposals! Thanks Courtney and board!!!

I worked with Kristi for a new construction/property improvement and she was very easy to work with, got things approved quickly, and I loved how convenient it was to discuss and communicate things over email. Great management.

Mandy Johnson has been very responsive in all our interactions, resolving issues as quickly as possible.