Sterling Association Services, Inc. Reviews

I have been a homeowner with Sterling Association Services for several years, and I highly recommend them. Their customer service is incredibly fast, and I always appreciate the timely notices they send out regarding the community pool. During the pool's grand reopening, they even provided pizza, ice cream, and refreshments for everyone! When we replaced our roof, they helped us get approval quickly and supported us throughout the entire process. Most recently, I needed to update my contact information on their portal, Madison Nixon assisted me in no time. Their team is consistently helpful an…

They billed us for fees from 5 years ago just this year. They even included late fees, collection fees and attorney fees when we never received any statements in the 5 years we own the property.The property was a duplex and one unit was billed and were paid on time while the other unit was just billed. We didn't know the units were to be billed separately as the property tax are listed as one. We contacted the attorney and the association but never received any responses. This is illegal and unfair billing practices.

I appreciate Karen G. Patience in assisting me with my property owners association payment. She walked me through every step of the way and assisted me with understanding how to change my password. She is very kind and professional.

I had a great experience working with Atali from Sterling Assoc. She provided excellent customer service and was incredibly helpful throughout the process. As a new homeowner, I had several questions, and she guided me every step of the way. Atali assisted me with IT-related questions, including helping me change my password, and made sure I was able to access everything I needed. She also promptly sent the necessary forms and clearly explained what needed to be completed and submitted. Her communication was clear, patient, and very supportive, which made the entire process smooth and stress-…

As a homeowner, I’ve had the pleasure of working with Gail through our HOA, and I can honestly say she is outstanding. Gail is always friendly, professional, and incredibly helpful whenever I have questions or need assistance. She takes the time to listen and makes sure concerns are addressed promptly and thoroughly. Gail communicates clearly and follows through, which makes a huge difference when navigating HOA matters. Her knowledge, patience, and positive attitude make every interaction pleasant and stress-free. It’s clear she truly cares about the homeowners and the community as a whole. …

We are a small community outside of Houston which makes things very difficult and abnormal for us to conduct business and get things done as an HOA. Allison and Gail are the only people who have been able to make life easy for us here and have worked with our board members to streamline and put processes in place that work for us. We contemplated no longer using a management company because we could never get things done but once Allison and Gail took over, that thought has gone out the window.

I had an excellent experience working with Brenda Nieto during my HOA approval process for solar installation. She was always responsive to phone calls, patient in answering my questions, and provided clear guidance with all the information I needed. Brenda consistently demonstrated professionalism, courtesy, and a genuine willingness to help. She not only made the approval process smooth and stress‑free, but also ensured I felt informed and confident at every step. Her attention to detail, proactive communication, and friendly approach truly set her apart. I greatly appreciate her support and…

A 15-20 ft. section of my concrete fence was knocked down by a tree behind my property along Mills Branch Rd. over a year ago by Hurricane Beryl. The homeowners association Sterling ASI has not repaired my fence. Since we are on the perimeter, this the reason for the concrete fence as we know. The homeowners association is responsible for this repair which hasn’t been done! I have called them numerous times and have sent very clear pictures of the damage this has caused, yet they have refused to do anything about it. This exposure to my property is also a safety matter, especially given th…

These people are not accurate in accounting and cannot or will not work to give you the data as needed to fight overcharges. There are discrepancies in accounting and they are very hard to reach and dodge calling people back. You speak to a person finally and get info then call back to speak to that person and are told they no longer work there when they actually do. Seems they are in cahoots with homeowners association and are not helpful when fighting them. Very rude a disrespectful they way they talk to clients.

Serena made me feel like as a homeowner I was a priority. I expressed my concern at the board meeting, sent email as follow-up per her request, issue was resolved in a timely fashion and she called personally to let me know what was going to be done. Definitely gave me a different perspective than how HOA is perceived. I felt valued and respected. Thanks Serena!

I would start by Juan Cruz has gone above and beyond helping with our HOA. My family and I are so happy to have him helping us. We are sure he has a great team as well but if you need any kind of help with your HOA Please ask for Juan Cruz and his Team My family and I wish Juan Cruz a very successful career with Sterling ASI. 3/27/2026 I am sharing my appreciation for the exceptional service I received from Danielle today. She went above and beyond to help me track down Juan Cruz and ensured that all of my waived fees are being addressed. I recently completed a payment plan with the attorney'…

Friendly staff, very helpful and efficient.

We appreciate the responsiveness of Madison Nixon when it comes to following up on issues at Maranatha Farms.

Jess was very helpful to me today. I appreciate her.

I went to the avalon Hoa and Janie was super helpful, got my password and account reset innless than 5 minuites.

Janie was lovely and helped me get my recreations card!

If I could leave 0 stars I would! Sterling Association Services/Sterling ASI currently manages our newly developed community. They have been consistently rude, dismissive, and even vindictive in their HOA management when concerns about their maintenance of common spaces have been raised. If you are looking into a community managed by them, I strongly encourage you to look elsewhere.

Vanessa B helped us receive our e-passes for the pool in our new community right away! I wasn't expecting such prompt service, I thought I'd have to wait at least 24hrs. Thank you, Vanessa for getting them to us so fast! We're excited to use the pool today!

Tia, Ashley and Angel were wonderful!!

Vanessa B provided truly outstanding customer service throughout this entire process. She was professional, compassionate, responsive, and genuinely took the time to listen to our concerns. What we appreciated most was her consistent communication and how quickly she worked to help find a solution for our neighborhood issue. It is rare to find someone who follows up so thoughtfully and makes residents feel heard and valued. Thank you, Vanessa, for your kindness, dedication, and excellent support — it is greatly appreciated by our family.

Ashly Brenda and Tia were so nice and helpful today

Very helpful! Janie Garcia was so very kind & pleasant. Thank you!

Vanessa B was wonderful in helping me secure pool passes since I recently moved into Bonbrook Lakes

Danielle was really helpful with assistance me in getting my pool replacement key card.

Karen and Janie were very helpful with getting us our pool tags. They were super sweet and the process was seamless!

Karen was very friendly and nice, help us with our request in just few minutes!

Yesenia assisted me with requesting pool access cards and provided me all the information I needed in a timely and professional manner.

Great service and communication Danielle was super sweet and helpful I really appreciated everything she did in helping me get set up and answering all my questions.

We were unaware approval was required to rent a home. Gail was very helpful getting my parents rental application approved quickly since moving arrangements had already been made

Danielle was AMAZING! She was extremely helpful answering my questions and assisting me with mg homeowner concerns! Highly recommend!

Thank you Desirae Martinez for your help!

I had trouble logging in with my password and Desirae helped me get in quickly over chat!!

Gail and Allison were very helpful and informative with the ACC application to build a new home in Chenango. This was my first time as a builder to deal with the HOA for approval but they made it easier than expected

Amanda was able to address my issue in a timely manner and give me the information required regarding my request. She was very polite and knowledgeable. Overall I have a very good experience with her.

Danielle assisted me with a request to install a pivot door. She was very responsive to the request and inquiries about the small details. She answered all my questions and provided some insightful recommendation.

I’ve worked with Dyan on several occasions shes very prompt has a great attitude and very helpful!! I love working with Dyan she’s the best!!

great customer service on the live chat by Desirae Martinez! Very helpful and curtious!

Sterling ASI has been nothing short of excellent and professional when it comes to customer service. Roxanne and Gabby have always been very helpful and expedient on every occasion!

Mrs.Tijerina was exceptionally great. She was very informative, answered all of my questions, and created me a payment plan all in the same day! So amazing and left me with 0 stress.

Vanessa provided me with a great customer service experience. Thank you!.

I needed help with logging in to the Sterling customer portal. Atali Balderas answered the phone when I called and was very helpful with my problem. Thanks

My name is Katrina A Smith, I received excellent Customer Service from Sterling Association Service, Inc. Knowledgeable and Efficient

Desirae Martinez Great helper

The customer representative, Desirae, helped me right away via chat to add a response to my account.

Excelente atención de la Sra. Jesslyn L muchas gracias

I’m so impressed with our clubhouse! Ashley, Brenda, and Cassie have done an outstanding job creating a welcoming space for our community. The facility is always clean and beautifully maintained, and the atmosphere is warm and inviting. From the moment I walked in, they greeted me with friendly smiles and were genuinely helpful with everything I needed. It’s clear they take pride in their work, and it shows. We’re lucky to have such a dedicated team!

The worst HOA I've ever had managing a community I've lived in. There is absolutely no organization and nobody is on the same page. They opened our amenity center at Arabella on the Prairie in late January 2026 and I have not gotten access after countless emails and phone calls. I have no plans of paying any HOA fee come January 2027 and I'm sure I won't receive the same grace period that it's taking them to resolve my access. They are in breach of their contract and they could care less Update 4/8/26: I initially thought I would be able to update my original review after being told (twice) t…

Very helpful and listened to my concerns. Thanks

Thank you Atali for trying his very best to help me out. I deeply appreciate his support and efforts 👍👍!!

Very helpful for any help I request.

Thank you very much for all the helpful information! It's very nice being able to talk to a friendly person who can get things resolved quickly. Appreciate the support, Karen!

We were helped by Karen G. to provide access to our community's amenity center. She was very clear in her directions and provided the necessary documents right away!

Karen Gutierrez was Very friendly and helpful.

I had a great customer service experience with Atali today. She was calm, professional and helpful. Thank you, Atali.

I want to leave Gail Young a 5 star review. She was excellent earlier today, very helpful and professional. It’s always a pleasant experience when you receive excellent customer service now days.

If you are looking for a community that truly values its residents and provides top-notch amenities, look no further than Avalon Courts. From the moment we arrived, we were struck by how well-maintained the grounds are, but what really sets this place apart is the incredible staff. Specifically, we want to give a huge shout-out to Atali. Navigating the paperwork and requirements for community amenities can sometimes be a headache, but Atali made the process of getting our tennis keycard completely seamless. She was professional, friendly, and went out of her way to ensure we had everything we …

I was grateful that I was able to reach Live Support quickly and resolved my questions quickly.

Desirae Martinez was very helpful and friendly in assisting me today!

Easy experience :)

This HOA association has little interest and no regards for its residents. Not too much is done to improve, but yet still HOA continues to increase annually. This Woodbridge Association primarily goal, is to continually increase HOA fee. I recently rented the club house and to my best ability abided by the rules. I was called the next day regarding the deficiency : chairs and tables incorrectly placed. I was never told that there were left over cake crumbs on the floor. That would have then also be taken care of also I was then told that my options were to be charged or go to the club house a…

Casey and Ashley were helpful in solving my issue with trying to submit a request for approval for my roof replacement. The issue was only one person can be listed as an owner on the Town Square app and I was listed just as a tenant. My wife was listed as the owner.

Yesenia was thorough and efficient providing the information and forms needed to address my concerns. Thank you so much!

Very knowledgeable and quick to help.

Loved Atali, I'm new to the community and she helped me with every question I had and was beyond polite very pleased wit her! it made it so smooth and easy.

Desirae Martinez was very helpful, and responded promptly. Thanks so much!

Renee was very helpful & assist me quickly!

YESENIA did a good job assisting

Desirae Martinez was very helpful

Ashley & Tia both were super helpful and kind. Excellent customer service. Thank you Five star

I was welcomed and taken care of right awat.

I wanted to share how thrilled we were with our rental experience last Sunday, 02/01/2026. Everything was absolutely great. The staff, especially Brenda Nieto, went far beyond to assist us and made the event day run smoothly. The hall is beautiful, the kitchen is spacious, and having plenty of parking made everything so convenient. We’re definitely keeping Aliana Club House in mind for future events. Thank you again for making our event such a joyful occasion! Best regards, Yen (host)

Amanda was a great help today, thank you!

I went to pay my 2026 HOA annual assessment fees and also apply for a Home Access Replacement Card . Both customer service representatives, Karen and Atali are so helpful. They give me a lot of information and assistance on using our community facilities. Very appreciated.

Stefano Gei Coffey, excelente servicio al cliente, claro y eficaz.

Becky Salinas was so helpful and responded quickly to our questions! -khang nguyen

GOt help today from Karen, patient and capable!! Thank you!

Ashly was very helpful today she is kind

Excellent communications. Issue resolved

Juan Cruz professionalism and follow up is outstanding. He is an asset to Sterling ASI.

Serena was quick to help me and I loved the attention and time she gave me, to resolve my issue I was having. Great job Serena.

Step back in to the 1980's. No cash, no cards accepted. Cause you know how everyone in the year 2025 still walks around with their checkbooks in their pockets? Or even better, walking around with money orders! Who does that?! NOBODY, that's who! What do they do with hundreds of dollars collected PER HOUSEHOLD annually? It's certainly not investing in a single semi-modern computer or any technology of the sort. Even in the 80's my mom was paying for groceries with checks that they would scan and deposit right there at the register! Even that check-scanning technology of the 80's is beyond the s…

I really hate that our POA deals with this management company. Communication is horrible as they are rude! I have been asking for my EZ Tag to be completed to go through the gates and it's been over a week. I've emailed 3 times and called about 4. No one answers the property so i have to call another number in kingwood. Just Unprofessional and not worth having for management.

I want to give a big shout out to Rebecca. She is very professional, responds to concerns and emails very promptly, and cares about issues that arise in the community . Thank you Rebecca for what you do for our neighborhood!!!!

Aubrey was amazing. She responded timely and helped me promptly.

Hi. Adrianna M was great help in responding to an email I had received. Thanks 😀 for your promptness.

Sterling ASI is typically △⃒⃘Lways willing to help residents In their communities solve any issues that are coming up. I recently had some issues with pool tag registration and Danielle was able to help me solve said issue. They are prompt and make things happen. Thanks.

I had an issue with a leaning tree on the property behind my house on the HOA side. Caitlyn was able to get the issue resolved. Just had to wait until the rain stopped before the tree service was able to remove it. Thanks Caitlyn.

Caitlyn is the best. She helped me clear up a matter that I needed to clear before a deadline.

This is the first time I have ever had to get HOA approval on anything. It was incredibly seamless, quick, and comprehensive.Caitlyn O’Toole was very quick to respond to this application. I can honestly say I was expecting difficulty, but I was wrong. This was incredibly simple. Thank you so much, Sterling!

I am a new owner of the kingwood community. I was requesting a tennis court access key and Caitlyn get this all set very quick. I really appreciate it.

Very quick approval process from Caitlyn on application for new roof.