Terra Residential Services, Inc. CRMC® Reviews

I started using Terra Residential Services because I was referred by a friend and since have had a great experience. Mariela has made the process so seamlessly and has been wonderful. Not only is she so knowledgeable, but she cares to make sure everything within my properties is being managed accordingly! I will definitely be referring more of my clients in. Thank you Mariela!

Mariela is phenomenal. She is very knowledgeable about property management and very responsive

Terra Residential is a great company to do business with! I have felt the stress relief of managing my own property, and appreciate their quick responses! I look forward to working with them on the next property!

I had a great experience with Terra, specifically with Mariela Aguirre. She was always ready to help and explain everything thoroughly. Highly recommend!

I have had a great experience with Terra Residential managing my first rental property. They walked me through all the steps from the idea of renting, getting the property ready, market analysis, listing, marketing, and finally getting it rented. The portal for owners is really easy to use, most information about what’s been going on with the property is right there along with statements. Terra communication is very assertive, they don’t reach out for things they can resolve, so there is no unnecessary churn back and forward. They take care of business. I’m happy with them and plan to cont…

My experience with Terra was certaintly a mixed bag. While you are a client of theirs, you can expect decent service and help, but once you decide you no longer need them, they seem to forget about you or even worse. Once I decided to sell my investment property, suddenly it took longer for them to answer emails, and multiple phone calls were never returned. They forgot to turn the power on for over a week after the tenant left, which pushed my sales timeline back, and then they took weeks to flesh out a repair plan to get it ready to sell. They also never got the gas turned on. All in all, …

Repairs to the home can be stressful and frustrating, but sometimes they’re absolutely necessary. After a series of back-to-back lightning strikes, the power in my home began blinking on and off until several rooms lost electricity completely, and the garage door stopped functioning properly. Closing the door became quite a challenge — especially at 70! A work order was quickly created, and a few days later Sean arrived to assess the problem. He was knowledgeable, patient, and thorough, explaining each step in a way that made everything easy to understand. He took the time to answer all my qu…

I would like to take a moment to provide a five-star review for Terra Residential Properties and share my positive experience with the company and everyone I interacted with. Although I was ultimately unable to move into the beautiful property, I had originally placed a deposit on, the team’s professionalism and kindness truly stood out. When the pet screening process for my ESA animals took longer than expected, Terra Residential Properties graciously offered not to charge me a pet deposit or pet rent. Unfortunately, a health event prevented me from moving in on the requested date. Despite t…

Excellent communication and quick to respond. Tina has wonderful customer service skills. Highly recommended!

My experience with the staff at Terra Residential has been top tier since I became a tenant almost two years ago. Maintenance issues have been few and far between, and response time to my calls and messages is usually within the same day, if not within the same hour. I fully intend to renew my lease later, as I am rather happy with my home. Keep up the great work, folks!

Very poor communication with tenants. Even with life threatening maintenance issues (massive fallen branch was hanging over property for months post-Beryl) and security deposit refunds, getting these guys to answer any message or inquiry is like pulling teeth. *Edit - I've added another star because they gave me a fair refund of my security deposit, which I was not expecting. I had to initiate the conversation about the refund to begin with, but fair is fair.

Very helpful in getting our property ready and rented out quickly.