5.0★Jul 2026
I want to express my sincere appreciation for Jennifer the Lease Administration and Jimmy from the Maintenance Department for their outstanding customer service.
Jennifer was incredibly helpful in assisting with my son’s transfer to a different unit. She responded promptly to every email, kept us informed throughout the process, and made what could have been a stressful situation smooth and easy. Her professionalism, kindness, and attention to detail were truly appreciated.
Jimmy has also been exceptional. Every time my son or I called or texted him about a maintenance issue, he answered promp…
1.0★Jun 2026
Extremely difficult to work with it
The verifast system is frustrating
The reports are innacurate
They will keep your fees and there’s nothing you can do about it
Work with these people at your own risk!
5.0★Jun 2026
Capacitor went out on our AC unit and they quickly got an HVAC tech to our house to change it out, at 9pm on one of the hottest days of the year. Super grateful for their fast response and service.
5.0★Jun 2026
The leasing team was very helpful in ensuring I was informed on my lease and answered any questions I had. Thank you to Francisco, Jennifer and Jordan for being so attentive during my move in process!
5.0★Jun 2026
I can't say enough about the TexasRenters Maintenance Team. Their efficiency and attention to detail during the turnover process are outstanding. After every move-out, the work quickly to stay within budget while completing all necessary repairs, maintenence, and make-ready items without sacrificing quality. Because of their organization and dedication homes are consistently ready for new tenants on time helping minimizing vacancy periods and keeping our properties in excellent condition. Their professionalism, communication, and commitment to delivering high quality work make a tremendous dif…
5.0★Jun 2026
I have been with Texas Renters LLC for two years, and I couldn’t be happier with their services. They make the process of renting and managing a home much easier by being responsive, providing helpful recommendations, and ensuring the property is ready for tenants. Whenever a repair or maintenance issue comes up, they are quick to respond and work to resolve it efficiently. I highly recommend Texas Renters LLC for their professionalism and excellent customer service.
5.0★Jun 2026
I’ve been renting from them for 4 years and the new management is a lot better about addressing concerns and making sure things are fixed in a timely manner. The people they send for repairs are diligent and professional. I had an issue recently and Nathan made sure everything was handled quickly and efficiently, which was much appreciated.
1.0★Jun 2026
Company is horrible. You cannot contact them unless it’s via text. No professionalism. They will schedule something after 5p for the next business day then try to charge you if unavailable. Stay away as a renter and a landlord they will lose your tenant.
5.0★Jun 2026
This past Saturday I found my car trapped in the garage due to broken garage door spring. I called the emergency after hours number and was immediately assisted. They had a repairman out within 2 hours and the repair took less than an hour. Everyone I spoke to from the person who received my call to the garage repair man was professional and very pleasant to deal with.
I was very grateful.
Great job Texas Renters!
5.0★May 2026
Channa always takes great care of my request when I’m in need of repairs. She has great customer service skills and always listen to what I’m asking help with and relays to the correct technicians. Thanks Channa for all you do!!
WO#42823
5.0★May 2026
They did a great job getting my issues fixed in one day
5.0★Mar 2026
I have lived at my property for over 4 years and the customer service recently has been fantastic!
5.0★Mar 2026
Jordan was a really huge help and made the renting process smooth for us, she answered any questions we’ve had and made sure the process was easy for us. Very grateful to do business with a realty company that cares. Thank you Texas Renters and Jordan for getting us into our new home!
5.0★Mar 2026
Same day response and fix when the furnace went down from they maintenance team.
4.0★Mar 2026
This management company ensures all repairs reported are repaired right away. I also appreciate the convenience of not having to be available when they need to do any of the repairs.
5.0★Mar 2026
I had a really good experience with the AC repair process. After reporting the issue, the property management team was quick to respond and helped get everything scheduled right away. The whole process was smooth and communication was clear the entire time. The technician who came out was professional and took care of the problem without any issues. Overall, everything was handled efficiently and I’m happy with how quickly it was resolved.
5.0★Mar 2026
John Carlo and his team were awesome,my garage door was not working over the weekend and they sent in a specialist to deal it….Thank you John.
5.0★Mar 2026
Fast response to issues. Great customer service
1.0★Feb 2026
Texas renters is extremely difficult to work with. Communication is very poor and slow from service requests to lease negotiations. They force you to do everything via the portal and AI text messaging and don’t anllow any means to speak to someone that can actually help, only call center employees. We will be looking elsewhere in the future!
5.0★Feb 2026
Texas Renter are very effective in all services and Carlos is excellent in the maintaining repairs. He goes above and beyond. We are always pleased with his work. Kudos to carlos...
5.0★Feb 2026
Texas Renters truly came through for me. I was having a tough time getting everything lined up to renew my lease, and it was starting to feel overwhelming. Nathan came by for maintenance (filters and pest spray), and not only was he on time and professional, he actually took the time to help me get connected with Jen to move things forward. That meant a lot.
Jen was incredible. She jumped right in, got all the documents handled quickly, explained everything clearly, and made the whole renewal process smooth and stress-free. No confusion, no delays—just real help and real follow-through.
They’r…
1.0★Feb 2026
They don’t communicate and blatantly lie then charge you. They said maintenance wouldn’t need us to be at the home inspection, then charged us 100$ bc they lied and didn’t give maintenance access like they said they would. They don’t communicate at all, I tried calling, was told to text, waited 4 hours for them to say “pay the money”
So update they sent me a last message saying it’s for a separate visit that wouldn’t have happened if their maintenance people communicated and did what they had to do. Texas renters feel free to reach out again, because we scheduled the maintenance visit to happ…
5.0★Jan 2026
They always respond immediately when I have a work order or question about my lease.
1.0★Dec 2025
Save your mental health and rent from legit ANYONE else
5.0★Dec 2025
I have leased with this company since 2023 and I have never had an issue with repairs and or maintenance. Thank you TexasRenters company for being amazing at what you do. A special five stars for Ms Channa. She's prompt, courteous in getting the job done and she always updates you on the status of your request. Thank you!!
5.0★Dec 2025
Woke up one morning to possible squirrel damage and within three days it looks like new. Hats off to the prompt and courteous maintenance staff and also to Channa who has always been a pleasure to deal with.
5.0★Dec 2025
I had some issues with an unexpected maintenance charge on my account. I spoke with Channa, and she was very helpful & kind. She listened to my concerns and explained next steps in detail. Channa is a great addition to the team.
3.0★Dec 2025
This 5 ⭐️review is for Jimmie the maintenance man who I feel deserves a Christmas bonus for his hard work and caring about getting things done that are important to him for the tenants needs.
If I am talking about the the management company then just like the others I’ve paid monthly since January for that (Required) $40 maintenance which is for HVAC maintenance and Pest control. I have never received one visit and i remind them weekly w/the same reply back to me that they’ll have ‘Someone’ reach out to me but that’s never happened. At this point I want my monthly 5 x $40 refunded. It’s a sca…
4.0★Nov 2025
Leased with them since August, and do not have many complaints thus far. Communication has been hit or miss, and their tenant benefit package has been lackluster with one visit in 3 months even though we are charged every month for it. I can agree with similar reviews here stating that maintenance can be slow if not urgent, but that seems to be all rental companies from my experience. Any future problems are yet to be seen but I am hopeful that my experience does not sour with them. Huge credit to Carlos and Nathan from the maintenance team and Vanessa and Francisco who have been amazing in co…
5.0★Nov 2025
Had a maintenance request and it was addressed promptly and quickly. The issue was resolved. The maintenance did a really good job at contacting us each time they where headed over on and sending a reminder text a day prior.
1.0★Oct 2025
Renters beware of doing business with this company. Long story shortI was charged over $1600 to repaint the interior of the house that wasn't professionally painted for me when I moved in. I have pictures and documentations to prove this point. I even noted this on the client move in form with photos and still felt the need to charge me over $1600. I'm fairly confident that they did not go in and repaint the whole home after I moved out. Just saying, if you choose to do business with this company be prepared to try to sue them for your money and have everything documented.
1.0★Oct 2025
Renters Beware!!!! As a professional Texas Real Estate Agent I warn all future tenants to stay far away from this company. This company has gone out of their way to nickel and dime my client at every turn. Example: my clients (a single female) front door wouldn’t close and lock properly. She sent in a request through their portal and they didn't respond nor fix the issue for over 3 weeks putting my clients safety at risk. Not only did they take 3 weeks, they charged my client $75 to fix THEIR door! Not to mention the required “monthly package” scam where they were suppose to maintain the home…
1.0★Sep 2025
Horrible communication and extremely disrespectful management. Many of the employees come across as lazy and incompetent, and instead of addressing errors, they immediately shift the blame onto applicants. The staff clearly lack proper knowledge of their own processes.
This company does not take care of their properties, and the high turnover rate should be a red flag to anyone considering renting from them. They add unnecessary charges with no clear explanation, and their so-called “portal” is unprofessional—communication feels more like texting back and forth with children. I would definitel…
1.0★Aug 2025
Horrible management. Do not waste your time or money. They do not care or honor their contracts, they charged us extra money for things we did not agree too and refuse to do the right thing.
5.0★Aug 2025
Channa has been wonderful to work with on various requests. We recently had a request that required a new part to be delivered and she was extremely responsive and continued to follow up each day to ensure that the request was fulfilled. She went above and beyond in her communication.
1.0★Aug 2025
While my situation could be considered anecdotal/a one-off bad situation, it is not an anomaly. I already alerted Sam and TR that I was reporting them to the BBB, as well as putting my poor assessment of them on Google, Yelp, and more.
My chief complaints are as follows:
1) staff do not respond timely to communication in any form
2) inability to reach staff during business hours, regarding communication, questions, requests, documentation or to respond to minor issues
3) no attendance in meetings
4) no meeting documentation
5) lack of follow up or follow through on meeting discussion items
6…
5.0★Aug 2025
We had a great conversation with Eric at Texas renters and was happy to learn that they share the same commitment to Quality service . Blue Frog Plumbing of Northwest Houston looks forward to "hopping to it" for all your plumbing needs .
5.0★Aug 2025
A pleasure to work with!
5.0★Aug 2025
Laura M. with Texas Renters did a wonderful job securing my rental home for two more years. Thanks for doing an excellent job.
5.0★Jul 2025
I'm stopping by to share my experience with the company and its staff. I have nothing extraordinary to say about the company, but I must especially mention the maintenance manager, who is a responsible and faithful person. Thank you, Mr. Eric, for your service. 5 star for Eric.
Me detengo para compartir mi experiencia con la empresa y su personal. No tengo nada extraordinario que decir sobre la empresa, pero debo mencionar especialmente al gerente de mantenimiento, quien es una persona responsable y leal. Gracias, Sr. Eric, por su servicio. 5 estrellas para Eric.
5.0★Jul 2025
I had a great experience renting from these guys and the maintenance people they sent over I’ve done a really great job, Carlos really went above and beyond today!
1.0★Jun 2025
What a freaking nightmare. Texas Renters does NOT do their job. I am being billed extra monthly for AC filter replacement and exterminator services and nothing is done. I asked to stop being billed and they said they would take care of it by scheduling maintenance. I was hopeful they would show and waited the entire day - took off of work. No one ever came. They never rescheduled. They never contacted me again. They said they had a backlog of maintenance every month but I haven’t seen ANYONE in over 6 months. Someone is obviously lying about doing their job. When I call to complain I’m made to…
1.0★Jun 2025
All positive reviews are paid for. It’s obvious. Their yelp rating is 1 star but the google rating is 4 stars…kind of scummy.
Worst company in the world. Would not rent from them or allow them to manage my property.
I can speak as a renter and for the property owner when I say this is a terrible company. We paid on time every time and we were quite patient when it came to things being repaired. Nothing was ever repaired on time (dishwasher, washing machine, fridge over 3 years). We notified them three months ahead of time that we were moving to Seattle, we told them we would pay rent and kee…
5.0★May 2025
I went to just get my keys for my new house and while I was doing so eric helped me out with getting all the maintenance handled and made it very easy to get any maintenence issues we had quickly resolved.
5.0★May 2025
We rented a home through TexasRenters this year. The process has been pleasant. When we have had any issues with the house, the team really works with us and the owner to get a resolution.
3.0★May 2025
Communication could have been better before move in. Had some issues once I finally moved in that I had to take care of myself, but they said they would before move in and didn't.
5.0★May 2025
Texas Renters did a great job handling a recent maintenance issue at my property. Channa’s assistant was prompt, professional, and kept me updated throughout the process. I really appreciate their efficient service!
5.0★Apr 2025
Eric was great. Very personable & was extremely easy to do business with him! - Wilson
5.0★Apr 2025
Texas Renters es muy eficiente y con buen servicio. Éric, Wendy y Jennifer son muy profesionales y muy agradables. Recomiendo mucho a Texas Renters.
5.0★Apr 2025
Jesrael in Property Marketing was super helpful in getting us through the process of finalizing our lease. Additionally, the staff was very patient with us as we initially submitted the wrong form of payment for our Security Deposit. Lastly Eric and the property management team were super helpful with us coming to the office and sorting everything out.
5.0★Apr 2025
Ms. Channa continues to provide excellent service coordinating a maintenance issue with our rental property. Keeping us informed and our tenant supported to a successful outcome.
5.0★Apr 2025
Excellent property management company. They stay on top of requests and respond quickly. Their vendors are friendly and know what they're doing. We've been very satisfied with them.
5.0★Apr 2025
Been renting from them for 3 years now. Great people easy to work with! Super big thank you to Eric,Jennifer, Anthony have been great!!
5.0★Apr 2025
Very nice staff & always helps in any service request we need
5.0★Apr 2025
My Ac went out & Eric the management staff was very helpful
5.0★Apr 2025
Texas Renters is fast and efficient. The technicians they send out are knowledgeable and very friendly. They resolve any issues in a timely manner and are great at communicating. Thanks again
4.0★Apr 2025
I’ve been renting through Texas Renters a little over a year. Completely being honest, the first year was a pretty terrible experience after we moved in. Of course it was fine in the application and opening processes, but once I was in…things started going wrong in my house and they were horrible to work with. They took over a week to fix my AC in July heat (with a 3 year old and 9months pregnant wife), wouldn’t communicate properly, wouldn’t address different issues I had with the property, would not answer my calls or messages in the portal, kept me on hold 30+minutes for minor issues or qu…
5.0★Apr 2025
Met with Eric. He was very accommodating! 10/10 services. Would definitely recommend 👌🏾
5.0★Apr 2025
We've rented with Texas Renters for a year and love them. We look forward to renewing our lease.
5.0★Mar 2025
I’ve been renting from Texas Renters for a while now, and I’ve noticed a big improvement since they switched management. Channa has been helpful and responsive. Recently, my microwave stopped working, and she quickly took care of it, arranging for a replacement to be delivered. The customer service and communication has definitely improved.
5.0★Mar 2025
Texasrenters.com is by far the best management group I've had the pleasure of working with.
They are professional and kept me informed with the solutions of my issues concerning my house.
Thank you Channa for all of your help.
5.0★Mar 2025
Thank you Texas Renters!Great service today! Thank you to Romero, the technician arrived on time and fixed our shower faucet quickly and efficiently. He figured out the problem easily and changed it to old to new one. Very professional and friendly, really appreciated the fast response!”
5.0★Feb 2025
Unfortunately, yesterday I experienced a water leak on the drain of my kitchen sink. I called Channa at Texas Renters in a panic. She understood my concern as I explained how the water was flowing from the sink, into the cabinet and unto the floor. I was afraid I was going to have to wait days to get this resolved and I didn't know what I was going to do to stop the water. Channa let me know she was going to call a vendor. I expressed please hurry because I didn't want the water to do any further damage. Shortly thereafter, I received a call from the vendor and they had a handyman near m…
1.0★Feb 2025
PROSPECTIVE RENTERS PLEASE READ
This is our first time renting a property with Texas Renters and I have to say it’s been an eye opening experience.
We’ve had a ton of maintenance issues upon moving in and the house we’re renting is filthy. Random stickyness on cabinets, the corners are covered in black gunk, mold in the shower, mold on the AC vent in the closet, cobwebs under cabinets water damage on cabinets in the bathroom and damaged sinks. Whoever cut the grass before we moved in broke a PVC pipe and caused our sewage to back up into our showers so that was a pleasant experience. The d…
1.0★Jan 2025
Never rent from this company.
It took two weeks for them to fix a sink and then they charged me $75 to fix their own sink.
They are slumlords, half their houses in the my neighborhood have mold! And they won't do anything about it, they just paint right over it.
They have a "benefits package" the only one getting the benefits, is the company. They are charging me $40 a month for a crappy air filter that I only get 4 times a year when I can get 4 3ms for the $40! They charge for everything and claim it's a benefit!
Again never use this company! I don't care how nice the place might look, it's …
4.0★Jan 2025
Francisco worked diligently to get a repair done for us, remaining extremely professional even during our frustration. Texas renters has improved greatly over this last year!
1.0★Dec 2024
If I could give 0 stars, I would! I cannot emphasize enough how terrible the service has been with Texas Renters. When we initially inquired, we specifically asked for **all fees upfront**, and we were assured that the only expenses we'd have to cover were our rent, a $40 fee (which supposedly included air filters and pest control), and a pet rental fee. However, after we signed, they suddenly informed us about an **additional pet insurance requirement**, something they never disclosed before.
To make matters worse, we were only given **12 business hours** to turn in our deposit to secure the…
5.0★Dec 2024
People are incredibly helpful and supportive. They go out of their way to provide guidance and ensure you feel heard and understood. Highly recommend!
5.0★Nov 2024
I've been renting with TexasRenters for two years now, and they’ve been absolutely amazing. Whenever I’ve had an issue, their team has been super responsive—whether it’s a repair request or just a question about the lease. They always handle things quickly and professionally. Highly recommend them to anyone looking for a stress-free renting experience!
5.0★Nov 2024
This is the first time I’ve rented with Texas Renters, and I’m seriously impressed. Their customer service is top-notch. I had a major repair issue when I moved in, and it was taken care of within 24 hours! After that, even when I had any minor issues, they were always super responsive, whether I called them or submitted a written ticket on the tenant portal. They’ve also been incredibly understanding and flexible with payments, which made my life so much easier. If you’re looking for a leasing agency that truly values its tenants, look no further.
1.0★Oct 2024
If it were possible to give negative stars I would. Avoid any property managed by this company like the plague. It took months and a dog attacking my child for them to do simple repairs to the perimeter. If you value your sanity and safety do not sign a lease with this company.
5.0★Oct 2024
Francisco did a fantastic job, he handed my issue in a seamless manner, he listened to what I had to say made a viable suggestion and handle the issue .......
With our last storm, a tornado that touched down near us; we lost a handful of roof tiles, as well as, our ceiling needed to be fixed and patched up, from a leak.... The Texas Renters team reacted quickly, by sending a repair company to inspect and repair our roof and a water leak. I was impressed by their determination to take care of us and the property. Thank you Texas Renters
5.0★Sep 2024
Francisco was great . Thanks
1.0★Aug 2024
They make it seem all fine and dandy when it comes to locking you in on your lease agreement. Property management has been an absolute joke. There was a plethora of issues with the property from basic pest control to unusable utilities. There is a lack of care to address issues with the property and fulfil maintenance requests. We had a tech show up with no notice "leave to get supplies" and come back....have not heard back all week.
5.0★Jul 2024
Thank you for all the help getting me situated, especially Valentina. She was so sweet when I had also many questions. Great service guys!
5.0★Jul 2024
The communication was excellent and Valentina who helped me over the phone was very generous. I was amazed by her diligence, great service.
1.0★Jul 2024
PSA: They deleted all previous negative reviews to try and start over. DO NOT RENT FROM THIS COMPANY.
We had the displeasure of signing a two year lease. When first viewing the property we saw mold in the kitchen, a broken dishwasher which caused the mold in the kitchen, holes from nails in the walls, mismatch paint, and BLACK MOLD on the caulking of each bathroom. This was all damages caused by the previous tenants. We were told Texas Renters would fix this issue before move in. An absolute lie. This was also my first lease with a company, so I was ignorant to legalities. They told us the hou…
1.0★Jul 2024
We had a terrible experience from start to finish. First of all, the leasing agent conned me into signing a contract where she received a portion of my deposit and she never help me and she was rude to me, she told me she doesn’t babysit her clients. Very rude. I did take it up with management however it seems like she may be got a slap on the wrist. She then proceeded to show me the rental home, But when she gets out of the car, it’s a man And he tells me she’s running late. It doesn’t take me long to realize this is a man she’s dating, and she brought him because my fiancé at the time did no…
1.0★Jun 2024
Good luck getting your security deposit back! When you move out they'll play games with you about the security deposit. Their claim is that they are not the owner and not the landlord, just managing property. They also tell you to give them 5 stars in exchange for an Amazon gift card.
1.0★Jun 2024
My previous review was taken down!!
I strongly advise against renting any property managed by them. First they asked me 5 start rating in exchange with $20 amazon gift card. After I moved out my experience with them has been extremely frustrating and disappointing, legal case in court.
I signed a lease in December 2019 and moved out in June 2022 after paying all my rent on time and fulfilling all lease obligations. Despite this, I have been fighting for over two years to get my security deposit back. They has repeatedly refused to return my deposit, claiming it is not their responsibility si…
5.0★Jun 2024
I am highly pleased with the new management team at Texas Renters LLC; especially and particularly Valentina. She and her colleagues are very prompt and efficient at resolving issues and providing great service to my husband and I, as tenants. We look forward to having them on board with the company for a very long time or until the tenure of our lease expires.
4.0★Jun 2024
I’ve been with Texas renters for a little over 2 years, everytime I have a concern they get back to me as soon as possible. Other than the maintenance fees I can’t complain… Also Francisco was very helpful and accommodating.
1.0★Jun 2024
Terrible customer service. I’ve been trying to contact someone for days regarding a rental. I emailed, nothing. I call the agent I’m assigned, he ignores my call. When i leave him a message, he finally calls back just to reject me. Obviously it’s not my first time renting so his word meant nothing but there’s literally no one else to help or answer the damn phone. What kind of company has rentals but has no employees that want to work and help you find a home? This one.
5.0★May 2024
Francisco, the Maintenance Coordinator, for Texas Renters went above and beyond to assist with a maintenance issue. Not only was he professional and responsive, he worked with the landlord to reduce a months rent due. Thank you Francisco!
1.0★May 2024
Absolute slumlords, Don't expect to get any deposits back. The only reason they have any five stars is because they incentivize it to their tenants.
5.0★May 2024
Valentina was excellent with helping me to renew my lease
5.0★May 2024
I need to be blunt and tell PMI that I typically do not like dealing with your company or particularly your portal. However, today I had the most wonderful customer service interaction with Valentina Sequera about our lease. I was calling to assure that I’ve done everything I need to do to end our lease in July. She was absolutely delightful. She answered all of my questions and more. Your company would certainly benefit from hiring more employees like Valentina. Please help by congratulating her on a job well done. Thank you.
5.0★May 2024
Had a great experience with Alexia Parilla!! She has been extremely helpful & quick with responses to any questions thrown at her. Our experience was a bit complicated & Alexia made this process seem easy & successful with our rental in Nacogdoches TX. I highly recommend Alexia Parilla!!
5.0★May 2024
We're new to this, so I truly appreciated Alexander's patience and guidance through this process!
5.0★May 2024
Had a wonderful experience getting my new home. Worked with Alexia and she was amazing! Thank you!
5.0★May 2024
Valentina was extremely helpful and so friendly during this process. Thank you for all of your help!
5.0★May 2024
Currently going through the process of renting a place with Texas Renters. So far the front desk has been communicative and timely. They have been helpful in getting all of our questions answered.
5.0★May 2024
Texas renters has been very helpful with transitioning me and has great communication. Valentina was very kind and knowledgeable. Definitely provided great service!
5.0★May 2024
The staff is very helpful and responsive
5.0★May 2024
Valentina is always respectful, and very very friendly. She is always helping me and very sweet. Thank you Texas renters and Valentina!
5.0★May 2024
Very helpful, friendly, and knowledgeable. Great people to work with!
5.0★May 2024
Valentina was super helpful with all my questions and extremely nice! Great service and staff.
5.0★May 2024
Texas renters has been helpful with my transition, Valentina provided me the most excellent customer service and was very sweet.
5.0★May 2024
I would like to highly appreciate Francisco from Texas renters maintenance team to resolve the issue of our ceiling repairing so smoothly.
5.0★May 2024
Their staff is really helpful with all of my questions.