The Morgan Group, Inc Reviews

I'm not happy with the Morgan management Group. They managed a property name Eclipse Apartment in Houston Texas. I'm a 30 years in business real estate broker.This company will not be truthful about my locator check they owe me! My clients moved in months ago and I should have been paid 30 days later. That never happened after I sent the Morgan management company and Eclipse Apartment about 4 invoice letter and many phone calls! The manager at the Eclipse Apartment office emailed me back last month after I did a review about the Eclipse Apartment. She said my check would be mailed to me by 11…

I am in the process of reaching out to senior management at the Morgan Group. I am a resident in the 'luxury' Starling Bridgeland community in Cypress, Texas. I am on the 3rd floor of a 3 story unit that has been without elevator service for 40 days. The lack of elevator service prevents me from safely accessing my unit. The local managers send out a number of 'so sorry' messages, but cannot give any definite time when this accessibility violation will be addressed. Equally concerning to me is they have been given a notice to vacate set for the end of July. In preparation, I desire to be…

Head of Maintenance is the most professional, patient and kind man I have ever meet. My air conditioning went out last night and his superior service is unmatched. Thank you so much and God Bless!

I’m extremely frustrated with my experience here. I drove my truck on Sunday and parked my other car on Thursday—just a couple of days later, my car was towed by the courtesy officer, who claimed it was “abandoned.” This makes absolutely no sense. My car is fully registered and belongs to me. Are residents seriously expected to move every vehicle every 2–3 days or risk getting towed? That’s unreasonable and was never clearly communicated. To make matters worse, the courtesy officer took no accountability and simply said it wasn’t his fault. I’m still waiting for any footage or proof showing ho…

This is the worst property group I’ve ever stayed at. I will avoid this company at all costs on any future apartment searches and I will advise everyone I know to do the same. I had an issue with an apartment complex where I was a paying resident for five years. I emailed office staff, the property manager, the REGIONAL MANAGER, AND RESIDENT RELATIONS and I did not receive a single acknowledgment or reply to ANY of those emails. Not one! That is absolutely unacceptable. This company does not care about the residents at the properties, they only care about filling units to have the cash flow co…

I am updating my review after living here for one year. I was recently sent a lease renewal agreement in choosing to move forward with another 12-15 months. I honestly have had the best experience living here so with know hesitation I wanted to make this my forever home. I went down to the leasing office and spoke with the Assistant Manager ( Jennifer ) and asked “ what can you do to help me moving forward to keep my cost about the same”? Jennifer went to bat for me with the Manager ( Diana ) and came back with a small fraction cost to re-sign for 12-15 months. I cried for excitement knowing t…

Mr. Steven helped fix the AC. I noticed water on the floor Sunday morning, so I left a voicemail request for emergency maintenance. He called me back within 5 minutes, explained what the possible issue could be, and guided me through the next steps until he arrived. He came as soon as he could, and the issue was fixed quickly. Thank you!

My experience working with Warren and Darrel was exceptional from the tour to sealing the deal on a lease. The hospitality has been consistent each visit and communication/clarity around my next steps was very appreciated. I was also given a Morher’s Day gift basket during my visit. Top tier service, I’m very impressed.

I would like to sincerely thank Diana from the leasing office, for all the support and assistance during my lease renewal process. From the very beginning, she was professional, kind and genuinely willing to help an option that fit my needs, making the entire process simple, clear and stress-free

Never seen a manager be at work as early as 7am like I have seen Ms. Diana. She’s very friendly and very professional every time I speak to her

I would not recommend this property management company at all due to significant communication delays and difficulty obtaining a response regarding a disputed charge. Despite multiple emails, phone calls and attempts with both the apartment complex (The Richmond at Uptown) and Morgan Group we were unable to have the issue resolved and account was sent to collections resulting in a significant negative impact on our credit score.

I went to The Carter the black African woman at the desk was extremely cut off she said she had a tour at 4 pm did not offer options as far as I can see if I can do a group tour a gentleman in training stood up gave me floor plans and initiated prices (when I first asked for prices she clearly said there is a website with prices) with her she could have asked the other gentleman their who was nicely dressed if he could tour me THERE ARE ALAWAYS OPTIONS “no” is never the Or saying 4 pm is my last tour she also said the website is available for prices as if what am i doing there! I would have fe…

For the best of the best, The Lane does not disappoint!! The location is amazing, feels like a quiet neighborhood—then go for a quick walk and you’re on the Waterway. The apartments are gorgeous and the floorplans are awesome. My kitchen island is the size of an eight-seat dining table! Brianna at the front is super friendly and helpful, and the Manager, Melissa Corley, is extremely professional and on top of everything. They are an amazing team. So lucky to find this place!

Horrible. They seem to have chaos at every property they have. The properties start good, but then end up going down hill QUICKLY. I stayed at two Pearl properties by the Morgan Group while living in Houston. My experiences at both ended up being the same, not good. Gates always broken, elevators always down, neighbors always leaving their dogs poop in the hallways, dirty parking garages, and unresponsive or helpful leasing office agents. At the old apartment that they owned, "Pearl Midlane"off San Felipe, my bathroom mirror completely fell off THE WALL like what?! SMH. Now, I'm dealing with a…

I'm so excited for my new home. Thanks Ryan for helping me find the perfect place.

Cesar ALWAYS does a good job and has great customer service! He’s just a good person.

Cesar is always so quick, kind, and efficient with my maintenance requests! :)

The leasing company responded rapidly to my request. They are extremely responsive great after the last leasing company. Great job

Cesar did a great shop with the disposal, and fixing the flame issue on the stovetop.

1:39 am and once again we are jerked out of bed by the fire alarms. This is the third night and morning in a row. And it took them 6 times of this happening before their half ass “sorry” email with tons of assurances they are fixing it, which obviously they are not.

Excellent maintenance staff here. My request to fix my dryer was completed within 30 minutes.

This company should be ashamed of the properties they manage. This is the worst maintenance I have ever seen in a residential building. They manage The Pearl at Flagler Village in Fort Lauderdale, and here is a list of the issues I have noticed so far (I just moved in a week ago): 1. All 4 elevators have been broken. My friend was stuck in one of them for 30 minutes before the fire department arrived, and they said it was the third time that week. 2. Delivery drivers come in and out freely with no control, and packages are often stolen. 3. The carpets are extremely dirty and in disgusting con…

Randy and Martin are amazing. I had a maintenance issue. They came promptly to fix it and while they were fixing it they identified 2 additional issues and fixed them as well. They worked quickly and efficiently. Thanks so much!

Excellent maintenance team. Quickly address problems.

Upon entering the facility, I was quickly assisted by Stephanie . I felt completely welcomed and all my questions were thoroughly presented with a clear answer. I asked to tour the place twice in the same day by her, and she had no hesitation or signs of any irritation. I ended up signing up, but needed assistance with the virtual set up. She aided me from beginning to end and walked me through each step with great patience! I really appreciated her and found her to be very professional!

The property and team have been so helpful and nice. We have been so impressed with everything.

Pearl Residences - It would be nice to have someone from Pearl respond to an email I took the time to send out and notify of building damage. We get all types of advertisement for new trainers, holiday events, food trucks, but when we just want the property to be addressed... no response.

Morgan Group is one of the premier Property Management Companies who truly cares to go above and beyond for the resident. They are known to partner and build some of the nicest luxury communities in the nation and they constantly strive to new heights. Overall great company, and family oriented as well.

Edit 11/20/25: Morgan Group - Your employees responding to negative resident reviews by creating fake five-star reviews is not going to solve your company's serious problems. Grow up. Morgan Group recently took over property management of our building, One Lakes Edge. The incompetence and disrespect from their on site staff, especially the new assistant manager, has been so atrocious that we decided to conduct our own background check. Morgan Group cannot seriously expect us to feel comfortable with an assistant manager who pled guilty to criminal theft and was recently arrested a second time…

Still no security deposit after move-out. Property keeps citing a “60-day” timeline that contradicts Texas law (30 days). This is a corporate failure. Stop stalling, pay what you owe, and fix your processes. Would not recommend doing business with this company, and do not rent any property managed by this company.

Be weary if you ever have a issue the requires the assistant of someone beyond onsite staff. They refuse to give out name or title so you can get further assistance. Furthermore if you do choose to lease please read the lease addendums very carefully and what you are able to opt out/opt in to. I refer specifically to the rent reporting addendum that requires you to agree to your personal information being released to a 3rd party. It is very predatory and exploitive of residents. If the Morgan Group needs commission from the rent reporting company to offset costs of their portfolio, it should n…

RENT SOMEWHERE ELSE. I’ve lived at this property for over 5 years and management has become worse and worse over the years. No one responses. You can’t get a hold with a manager and there’s no manager on site. Not only that, but some of the people at the front desk are very rude and unhelpful. I’m glad I finally moved out.

DO NOT RENT WITH THEM. Worst management company, unprofessional, unresponsive, and unable to get your issues resolved.

I lived at Instrata Upper Kirby when it was owned by Morgan Group - management was incredibly incompetent

Based on my experience, I cannot recommend this company. I attempted to lease an apartment for my father who was blind. During the process my father unexpectedly passed away. Howevever, before he passed away, the office had made an error and offered to refund me due to their error. Once I told them he passed away, they have played games to try to keep my money, which was paid by me from my debit account. Shame on them, but greed is the sin within a lot of people unfortunately. It's not even a lot of money, it's the principal. For background, I made a payment with my debit for an application…

The worst property management company! They are unreachable and unhelpful.

Change your staff and application system. The application process is extremely painful and flawed, filled with errors. I pointed this out to the staff and told them that I had been in the office multiple times, repeatedly asking if any other documents were needed, but they never said anything at the time. I went to the leasing office twice, and still, they didn’t mention anything. When I asked why they didn’t tell me earlier to collect those documents before the weekend, they told me it’s a standard process, and it takes time. I mean, we could have collected all the required documents on Frid…

The people at these apartments are really thoughtful, who cares about their tenants needs. Maintenance people are very attentive and very professional. They listen to our needs about every aspect of the living areas. Great place to live in!😊

This is at the james river oaks the AC in commons areas like the gym, bistro , bar, leasing office main lobby has been broke for months they also leave a sign on the gym workout at your own risk. Guess what as a resident we have discount on our amenities even though we have no AC , also the garage door are often broke down. When i moved here it was a way different experience in a good way . Hope soon they get all this fix

This management team cares deeply about their teams, their residents, and the asset they manage. Impressive group of people!

I recently paid my rent via ACH through payment portal (RentCafe) and was shocked to find two separate ACH holds on my bank account for the same rent amount. I only received one confirmation email, so naturally I called my bank to investigate. They confirmed this was an error on the property management’s end—not the bank’s. When I called my property, they already knew this was happening and said they were currently “contacting IT.” Here’s what I find absolutely unacceptable: There was ZERO communication sent to residents about this serious billing issue. If you already knew your system was g…

I’m very disturbed and disappointed in the treatment while staying at Domain Heights. Great Amenties, however the upkeep of yhw building, prior to Kaycee taking over was horrendous. Large tree roaches coming up from the tub and I was asked the size and advised the building was only two years old. If the area was roach infested and not gutted out then your new building will still be impacted. The discrimination I went through is hurtful and does not end with the fact I’m from the Midwest and those rodents cannot survive. I have contacted Morgan group and still have not heard from them. My move …

I am reaching out to express concerns regarding the cleanliness and maintenance of the complex building at your property Caroline Uptown West at 7600 Highmeadow Drive. There are areas that require a lot of attention and lowers the quality of the complex such as the hallway floors not being cleaned, the stains on the concrete in the halls and stairways, and the dust and debris on the walls and ceilings. Ensuring that these issues are addressed will enhance the living experience for all residents and their guests. There are a number of residents here that agree and are embarrassed of these are…

The Morgan Group makes living at the McAdams a peaceful, safe and enjoyable experience. Me and my family have been living at the McAdams for almost three years now, residing in two different units. Our experience with the management has been favorable and an overall pleasant experience. Alvin, the leasing agent, is knowledgeable, responsive and eager to help in any way he can. The concierge staff are very friendly and always strive to be helpful and provide assistance where needed. The maintenance crew is also responsive and very respectful, always doing their best to resolve and/or repair any…

I have several friends who live at Morgan properties, and they’ve all had great experiences. The staff is professional and attentive, the amenities are top-notch, and the overall quality of the communities Morgan builds and manages is impressive. It’s clear they take pride in maintaining their properties and ensuring residents have a great living experience. Highly recommend!

I stayed at 2626 Fountainview from October 2021-October 2024, it is now February 17, 2025 and I have not received my security deposit. I have called and emailed the company and they have yet to get back to me. I was a resident with Morgan Group before they switched over to Greystar in November. Morgan group is liable for my security deposit since I moved out in October and Greystar has no records of my vacancy. However, Morgan Group is stating that is not the case. I have contacted both property management and on site, in hopes of resolving the matter without brining in the courts. Each part…

The worst property group in history.

Everything about this company is a 1 star. The phone service because they NEVER answer the phones unless you call back to back 100x’s, the in person service because there is inly 1 person in the office on the weekend so you may not get in along with the deliver people, the essential housing service because it’s nearly impossible to get approved even though the service is suppose to be put in place to HELP PEOLE, just everything! No matter how good your credit, if you have great rental history or somebody vouching to pay your rent just don't waste your time with this company. FYI; If you want …

I’m at 3800 main property of Morgan. I pay my rent every single month on time to get good service. The only thing I get is excuse after excuse. I’m now trying to get out of my lease with no penalty because they can’t hold up their end of the deal and they’re giving me the hardest time. I literally hate these people for this and wish them nothing but the worst. It’s like why not let a tenant out of their lease if it’s problem after problem. Life shouldn’t be this unfair. The one star is for the location, everything else is terrible DO NOT WASTE YOUR TIME OR MONEY. YOU WILL REGRET IT!!!!!

The Morgan Group operates a community out in San Antonio called Caroline at Longhorn Quarry - Simply put this community is not only gorgeous but also well maintained. Their attention to detail and the amenities chosen help foster a community amongst residents but also makes it feel like home. The property staff are kind and always willing to go above and beyond to ensure resident satisfaction. If you are searching for a place to live in San Antonio I can only recommend the best and that would be CLQ!

All of the Morgan Group apartment buildings in houston, System is down and won’t be back up for another WEEK. They can’t check availability. I went to Arlo westchase on Saturday to inquire and NOBODY was there. I waited for 2 hours thinking maybe they were on lunch. Called the following Monday and was told the agent wasn’t feeling good so they called in. This is super unprofessional. How could your entire system be down for such a great length of time?

Extremely disappointed by the service at Stonebrook Apartment, Baytown. They don't want to honor the offer on lease renewal. Front office simply says "This is as it is". Still struggling to sort out the things......

I am extremely concerned about the current state of my apartment complex since the new management took over. My car was broken into, and despite living in Downtown, the security gate has been left open for over a month. This has resulted in unauthorized individuals, including those engaging in illegal activities, accessing our garage. Recently, I encountered a distressing situation where I witnessed people using drugs in the common areas, which made me fear for my safety. The removal of valet services, presumably to cut costs, has further compromised our security, all while our rent remains u…

My daughter live at the Memorial city property this owner took over this property...as a mom with a daughter here...couldn't be more pleased...this management team promptly introduced themselves and greeted new tenants...hope they continue the great intro

Have made multiple complaints about the EV charger and front gate not working for over 4 months. No one responds and no one cares. I attempted to call to make a complaint and “Mofi” said I was not allowed to speak with anyone.

I am absolutely furious with my experience after living here for over a year. It was the worst decision of my life. Water leaked all over my apartment, mold grew through the walls, and maintenance NEVER showed up—an illegal act that I will be taking legal action against. The office was always closed and utterly useless. There is ZERO visitor parking, and they have the audacity to charge over $1300 in rent for a place that makes living in hell seem like a paradise. This place is an absolute nightmare!

Very bad experience, I was waiting for a long time and they never helped me

Communication with this management team has been terrible. I rented a property for over 7 years, was charged a carpet cleaning fee when they replaced the carpet for normal wear and tear, told I was going to get a refund and that was months ago and still no refund. They care more about creating a fresh, young bar/club atmosphere by offering events and having a bar that attracts lots of people who are not residents into the apartment and garage instead of spending money on security and fixing broken doors and gates. Do not rent at The Carter. People don’t respect the property and they do nothing…

After they accidentally gave my apartment up by not removing it from the website, I was promised my refund for admin and application fees. It’s been two months and I’m still getting the run around about my refund! I’ve called corporate and the leasing office with no luck. Literally the worst experience of my life!!!! Nobody still has reached out to me even answered the phone!!!

Terrible service and they will rip you of by saying that your application was not approved. Be sure to know what’s on your rental history. Cause they will report false information to you to keep your application and administrative fee.

Great company to lease from.