Aspen Ridge Management Reviews

Emmalee was so helpful!!! We live out of state and wanted a clear picture of some apartment complexes. So she went out of her way to FaceTime me and do a walk through. It was so helpful in addition she took the time to answer all my questions.

I gotta give a 4.9 stars here only because of the new accounting system that is so hard to make sense of. Everything else is top notch all the way. It makes a big difference in a company when the owners are this involved and accessible along with really knowing their stuff.

I had been managing my condos and would no longer be able to do that. Aspen Ridge has taken over and relieved me of the burden of management. They were able to adjust my rents to the proper market value, find new tenants, handle repairs and the many concerns from my tenants.

Aspen Ridge Property Management has been doing a very good job for me, so thank you!

Excellent management group. They are property managers for my two Provo condos and do an excellent job! Very pleasant and efficient people to work with!

Aspen Ridge does a good job .

Aspen ridge has been managing my rental for years and I find them to be professional, responsive. I highly recommend this company.

I’ve used numerous property managers over the last 30 years and Aspen Ridge Management has been, by far, the very best. Reliable and honest. They have done a great job keeping my units filled. I don’t typically provide reviews but this 5 star is well deserved.

They are quick in responding to questions and concerns and communicate well. As a landlord, I appreciate their care in keeping rents as high as is reasonable. They also appear to stay on top of, and be responsive to tenants concerns.

Aspen Ridge has been managing 2 properties for us for 15 years. We are very happy with their management. They are very responsive to the tenants and to us as the owners.

Aspen Ridge Management is very professional and has great communication. I would highly recommend working with them to manage your rental property.

Have had a great experience having Aspen Ridge manage our unit

I can always depend on Aspen Ridge to provide quick and dependable management and services for my property. I have been with them for over 25 years and I have never had a problem.

I have been working with Aspen Management for several years now. They do a really great job. I never have to worry about my rental unit. They just do the job so well I never need to worry. But when I do need to ask a question, they are very responsive and helpful. I am very pleased with their service. Dennis King

Aspen Ridge has been my property manager for several years now and is always on top of their game. When I run into issues, they are always quick to get them resolved. Hilary is absolutely amazing and has hired great employees including Joe who handles the difficult job of maintenance. Thank you Aspen Ridge Management for all you do to keep my properties running smoothly!

Aspen Ridge provides excellent service across the full spectrum of property management to include leasing, maintenance, financial record keeping, relationships with local government authorities and relationships with property owners.

As an owner, I believe that Aspen Ridge is top notch!!! My realtor recommended them and said to disregard online reviews (because many are made by students who don't read their contracts and then are mad when they find out they agreed to pay for certain things or can't get out of a contract just because they want to). Aspen Ridge is timely, professional, has great personnel, and makes owning a rental property a breeze. I couldn't be happier with them!

Aspen Ridge Management has proven to be an outstanding choice for our property management needs. My sister, who works as an insurance agent, highly recommended them to us after we purchased our rental property in Provo. From the very beginning, their team has demonstrated remarkable thoroughness and professionalism. They promptly address all of my questions and concerns, ensuring that I am always updated on any issues regarding both the property and the surrounding complex. One of the significant advantages of working with Aspen Ridge is their assistance in remodeling the unit. They provided …

Aspen Ridge has managed our properties for 20 years. They have worked hard for us and charged us fairly. They have kept us informed and we have been rewarded with great sucess and good reviews of our properties. They are the best and seem to be getting better. What is more, our tenants have commented positively about working with them.

Aspen Ridge has been our property manager for more than 20 years. In all that time we have never had a problem. They have been a pleasure to work with. Honest, thorough, friendly and professional. We are very happy with the relationship.

Aspen ridge has been a very honest and conscientious company that does a superb job managing all the propertie we’ve had them take care of in Provo. We have had them help us since 2003. So, for 23 years we have impressed with their professionalism and ability to take care of concerns of the tenants and owners. They try to get repairs done in a timely matter. In my opinion, they deserve a medal.

Aspen Ridge has managed our property from a landlord perspective and handled things professionally and timely. Thank You!

I’ve had Aspen Ridge manage my units for 20 years now and they have been great to work with and willing to resolve concerns that pop up periodically. Extremely friendly and service minded.

Aspen has managed multiple rental condos for me for about 5 years now. They consistently provide timely financial reports and rent deposits. They respond to my questions promptly and are quick to address issues when I have concerns (repairs, fee questions, etc). I feel that I can be totally "hands off" because of their experience and careful attention to things. I will use them for future rental properties.

My college student rents a unit at Quiksilver Apartments with her friends. When she first moved in, the stove was cosmetically broken but still functional, the sofa had a big rip, dishwasher was broken. The furniture and dishwasher took MONTHS to replace! Aspen Ridge gaslighted the tenants of this unit telling them it was their fault for not contacting them or going through the proper channels to have the appliances fixed or replaced even though there is a trail of email communications from both parties proving that the tenants continued to contact Aspen Ridge about the problem. Yet, it stil…

Did a tour to see the facilities and my tour guide Emmalee was very nice and helpful. I’m excited to live here in the fall! It seems to be a nice place to live and is close to campus.

Only two stars so it’s harder to remove. You get negative stars. In what world do you have someone pay a $1400 deposit (not even expecting it all back) and give back only $300 because you decided to charge $200 cleaning fee(my unit wasn’t even cleaned when we moved in), $200 carpet cleaning, $300 to fix the fan from the AC and heat that DIDNT EVEN WORK APPARENTLY FOR THE YEAR WE LIVED THERE, oh but here’s the kicker. Yall are charging almost $400 for PAINT TOUCHUPS. PAINT! TOUCHUPS!? Oh and not to mention you guys make us pay HOA fees for your landscapers to not once salt or scrape the sid…

Hilariously and shamelessly shady management. I took care of my unit well and and never had issues, so you’d think I’d get my whole deposit back. (Paraphrasing but it basically goes like this) “oh yeah that really big deposit of yours that we keep in case of emergencies, we’re just eat up 20 bucks of that a month for reasons” Me: “What reasons?” Aspen Ridge: “You know cleaning and maintenance and that sort of thing” Me: “I didn’t fail my cleaning checks though” Aspen Ridge: 🙂 Me: “And why are you using my money for regular maintenance, I’m just renting out don’t own the place but I take…

Paragraph 7.1 of the lease charges $20 a month, non-refundable, for what the contract describes as "periodic inspections, carpet and/or blind cleaning, furnace filters, and upholstery cleaning." Our unit has no carpet. The blinds were falling apart at move-in and have not been cleaned. The furnace filter has never been replaced. Three of the four services the contract names are either impossible, not provided, or not happening. The same fee is defined elsewhere in the lease (paragraphs 2 and 7) as retained from the security deposit you paid at signing. At renewal time, Aspen Ridge billed it …

The absolute worst management of all time. Expect everything to be broken, not working, and to never get work orders done. Ridiculous company, hides fees, and does everything they can to not pay back security deposit. Never rent here. They turn off AC for 6 months

I have made all payments on time, autopay setup, home in next to perfect condition, no pets, no drama, and when my lease is ready to renew they send an email and ZERO other communication and then start soliciting your location to other people. Had they sent me one text or made one phone call to me I would have gladly renewed the contract. This isn't even about good customer service, this is a terribly disorganized business. I called the main phone number and spoke to Gavin and he had no clue whats going on but said he would escalate to sherri. No calls or texts. They just continue to stay sile…

One of worse property management companies. They send maintenance and charge you for work you did not approve. Stay away.

Horrific customer service! I called asked a simple question about these fees in my monthly rent payment that had no description attached to them. The lady on the phone gave me so much sass and talked to me like it was common sense and was extremely condescending. Unfortunately they practically have a monopoly on BYU student off campus housing so good luck avoiding them.

WARNING: If you are a student, Aspen Ridge will screw you over. OUR APARTMENT FLOODED & THEY WEREN’T HELPFUL. We requested maintenance for pipes that weren’t draining properly for about a month, and though we kept getting charged for the maintenance requests, the problem was never solved, and it was questionable if they were even trying. This went on for two months until the issue went unaddressed and a pipe broke, causing flooding that destroyed all our carpet and some personal items that were under our bed. The workers who came said it looked like the problem had been going on for years, th…

Horrible, horrible company. If you choose to live here you can expect: old, dirty, run-down buildings, about $200/month in hidden fees (including random charges that don't mean anything), bogus charges to your account that take several phone calls to remove, getting charged twice for utilities (access + what you use), months-long delays with maintanance requests, lack of basic house-hold items, microscopic parking lots not capable of serving the whole complex, no storage space whatsoever, terrible customer service designed to be as least responsive as possible (until it comes to charging you m…

I had an absolutely horrible experience with Aspen Ridge. The only good reviews are from people who own the properties Aspen Ridge manages, not a single one is a tenant. They riddle their contract with hidden fees. They do everything they can to keep every dime possible of your deposit. If anything goes wrong in your apartment that needs to be fixed, expect to follow up multiple times and then they might get to it after at least a month. Any other option you have to rent, take it.

IF YOURE A COLLEGE KID DONT LIVE HERE My experience here was incredibly frustrating and disappointing from start to finish. Management was disorganized, unresponsive, and seemed more focused on charging residents than actually maintaining a livable environment. There were constant issues with maintenance that either took forever to be addressed or were never properly fixed. Basic requests felt like a hassle to get resolved, and communication was poor across the board. It often felt like residents were completely ignored once the lease was signed. On top of that, the overcharging was ridicul…

Be careful renting through Aspen Ridge Management in Provo, Utah. In my experience, they kept a large portion of the $800 security deposit using inflated repair charges and by charging tenants for normal wear and tear. For example, they charged about $400 for a small plastic refrigerator door bar, splitting the cost between four tenants ($100 each), which is clearly an inflated price for such a small part. When I asked for a receipt or invoice to verify the cost, they told me to contact their repairs department. I sent multiple emails asking for proof of the repair charges and never receive…

I would not recommend this place, especially for Black students. My experience was that the environment felt unwelcoming and, at times, uncomfortable. During multiple visits to the office, I did not feel treated with kindness or respect, which made interactions difficult. Additionally, when I moved in, the apartment was not clean and had visible mold in some areas. I had to spend my first day cleaning instead of settling in. I hope management takes these concerns seriously and works toward creating a more inclusive and respectful environment for everyone.

They take advantage of students with ridiculous lease terms. Nobody wants to be in Provo in the summer!

I'd be very careful not to rent from Aspen ridge management, a roommate and I got into an argument and they said I violated me lease, they said I needed to be out by next day, Insted of legally giving me a written 3 day notice, as well as never telling me what I violated, after moving out they proceeded to charge me $900 to replace 5+ year old carpet and $800 for damages drywall which they said I attempted to repair when I never did, I had proof for when I first moved in and they still charged me for the damages, on top of this they failed to send me a written itemized bill within the 15 days …

Rented with ARM for a few years and management and maintenance service was awesome the whole time! Would highly recommend renting from them!

The apartments aren’t bad but as a company they are fake, misleading, and will charge you so many nonsense fees and and if it involves money they’ve charged you they suddenly become terrible at communication.

Aspen Ridge Management is the biggest scam for real. If you can find a place that they don't manage definitely do so. They have SO many unnecessary fees tacked on to your monthly rent. I moved out mid way through my contract cleaned my room and living spaces throughly for the new tenant. He had no complaints, but still they have to take $50 out of my deposit for a "refresh" for the apartment. I know they aren't going to that apartment till August hits and they need to do cleaning checks. Not too mention when I first moved into Lone Tree our room was still so gross and dirty with lights o…

Atrocious communication between tenants and management. I was trying to move my contract from 1 room to another (both in the same apartment owned by aspen ridge) and was told this would be fine. After 3 emails, 2 in person visits, and at least 2 phone calls, I was told my request would be forwarded to someone who could do it. This apparently never happened and the contract has been sold to someone else due to “my request never reaching their office.” Not sure what more I could have done to ensure my request reached them, but do not expect to have any reasonable communication with management if…

They price gauge and are unhelpful with complaints. I had multiple packages get stolen because their mailboxes are unsecure and they don't have safe drop off addresses. I tried to complain and they did absolutely nothing about it. They also have random fees that they throw on. Do not get a contract from this place.

This is the least professional company I have ever dealt with. I have been trying to sell my contract to a friend for over a month and after multiple visits to the office and over 10 calls I still have transferred the paperwork and lost $700. After losing the money I was frustrated on the phone with the receptionist and she lectured me and complained about having to work on a Friday at 3PM

Literally just wanted money and would not fix anything!

Aspen Ridge takes advantage of college students. My boyfriend had to pay $300 to renew his contract. He later sold his contract, never got paid back that $300, and had to pay $500 for a contract transfer fee. Later, he never got any of his $919 security deposit back. Instead, he OWED $400 to Aspen Ridge, with many being ridiculous charges. That's a gluttonous $1313 of final charges he got. Him and his roommate and myself spent nearly 5 hours scrubbing that place (Hard to clean something that was already caked with grime when you moved in). He still got a cleaning fee though when he moved out!…

Was my unit dirty upon move in? Yes. Was my apartment overall a fine and adequate student living situation? Yes. But from a customer service side, I will say Aspen Ridge has been the most pleasant to work with I've ever seen. Whoever answers their texts is doing an EXCELLENT job. In selling my contract, I had a ton of questions, and they answered all of them over text directly within like 10 minutes. They didn't just link me to some poorly trained AI chatbot or FAQ page, but legitimately answered every question and helped me through every step of the process. I got my contract sold and they …

I wish I could give them less than one star as they don't even deserve that. By far the worst apartment management company in Provo which is sad because they unethically manage a large portion of apartments here. They word their contracts in a way to take advantage of unknowing students who don't know any better and can't afford to live anywhere else. In this way everything they do is "legal" but it is far from moral and ethical. Upon arrival at my apartment, it was in complete disrepair. Every surface was covered in dust and the kitchen had grease spatters covering the backsplash. The floors …

Management allows city code violations and refuses to rectify issues with their clients. DO NOT rent from them.

Do not rent from these people! No matter what! Their entire business model is built around hidden fees and profiting off of maintenance. They will absolutely overcharge you for whatever they can. Wherever they can sneak in some sort of a fee into your contract they will do so. Horrible people to say the least.

Very deceiving. They will show pictures of the best unit in their buildings and refuse to accept fault after you move in and find water damage or mold. The Staff is rarely trained. One time, a woman walked into my room (while my back was to the door) without knocking and just said "oh" then stood there and stared at me. Imagine if a stranger walked into your room and did that to you or your kid. Multiple times maintenance entered my apartments without knocking or introducing themselves. My contract took out a cleaning fee every month and still charged me a move out cleaning fee for multiple it…

These people are the epitome of greed. Do all you can to avoid renting under them. They charge cleaning and repair fees on whatever they please and obviously don’t actually use the money to repair or clean. They have a monopoly along with Redstone over nearly all places in the city. They charged me and my 3 roommates $173 EACH for a damaged couch cushion that we reported as damaged when we moved in. Good luck to the next tenets of UAC #307!!! Companies like Aspen Ridge almost make me want to believe in God solely for the divine retribution that those in charge will hopefully face in the after…

Many fees for everything and for no reason. For example, a cleaning fee of 30 dollars every month, but they never clean. When they do carpet cleaning, they charge for that separately. They charge you 50 to apply as new, they charge you 50 to stay, and around 25 for renewing the contract. Sometimes the numbers they charge don't make sense

If I could give zero stars I would. They took 200 off my deposit for really no reason, 80 was non refundable but the rest were just random things like cleaning or utilities even though our apartment was spotless and far cleaner than when we got it. We also had already paid utilities with each rent payment as a fixed payment so to get more random charges for utilities was stupid. They also checked my credit for no reason even when I opted out of them reporting to and checking my credit which resulted in a 30 point drop that I have just recovered from 5 months later. Overall just not a good mana…

Unethical, predatory, semi-fraudulent management company. Expect four digit security deposits, lots of extra charges/fees, and weird/restrictive terms on the contracts. I bought a transfer contract from a tenant and in the transfer terms, there was an addendum saying that I was responsible for damages for the entire contract term, not just my time in the apt. Read contracts CAREFULLY. I gave them two stars tho because I didn't personally get any crazy cleaning or damage charges, as so many have. O be wise

They refused to fix my AC all summer. They gave us a portable unit that brought the temperature down to 78 degrees and called it good. Then they stole part of my security deposit saying that my window screen was missing. It wasn’t.

I want to make it abundantly clear that if you plan on signing any contract with aspen ridge that you will not see a dime of your security deposit. Additionally, If you decide not to take mine or many other people’s advice here, don’t bother cleaning out your apartment when you move out. You could hire a professional cleaner and you’d still be cooked! Hope this helps.

STAY AWAY!!! This is the worst management company we have ever worked with. Having 3 children who have lived in various apartments on various campuses in Utah/Idaho, I have never seen a management company charge so much for absolutely ridiculous reasons that our son was not even responsible for. Our son subleased an apartment for just the summer in Provo. 1) He was charged $90 for management to let him in to his apartment when he had been given the wrong key by management at move-in. 2) He was charged $55 for paint touchups from the previous tenant mounting a TV on the wall. 3)He was charged $…

I wish I could give them 0 starts, but unfortunately I have to give them at least 1 here! Terrible. Awful. Dishonest. Predatory. Discriminatory. Etc. Etc. Etc. These are just SOME of the adjectives based on Aspen Ridge actions towards students! Especially international students like me! I’m from Brazil, and the worst experience I had in Provo, Utah, was signing up a lease contract with them. As a lot of people here said before me, I will join them declaring that they do everything they can to steal your money from you! They’re corrupt and try to make up any kind of excuse in order to charge …

DO NOT LIVE ANYWHERE owned by aspen ridge. They will steal as much money from you as possible. They charge you extra every month without reason or explanation, and they will take 50% of your security deposit in the same way. They do not care about you, all they care about is money. When you try to contact them, they will act oblivious to what you’re talking about, and then tell you that you are the “400th person to reach out about this”. Even if you try and get an explanation, they will transfer you to someone else until you give up. Do not live anywhere managed by aspen ridge, you can find s…

Aspen ridge did a pretty good job of replacing my vacuum after giving me a used broken one. So thanks for that. But other than that, I believe they have done their very best to scam any student out of as much money as they possibly can. My deposit was $839.00, and they somehow took $474.20 out of that due to a “non refundable 10 months” fee, a refresh fee and a move-out cleaning fee, a light bulb I already paid for, and utilities I also already paid for. I honestly don’t think they care about their tenants at all. Please, anybody who is looking for a lease, please consider looking elsewhere. T…

I don’t think I’ve ever left a harsh review for anybody because I’m a pretty understanding dude, but I had to do this for the people! Aspen Ridge is unethical, selfish and honestly… just an evil corporation. Even if you keep the place clean and organized, they will squeeze every penny out of you. I could write an essay just on the problems I had to deal with including appliances not working. I would highly recommend avoiding these people as a college student.

DO NOT UNDER ANY CIRCUMSTANCES LIVE HERE. we had bugs infested in our couch, raw sewage backing up onto the floor, and flooding from the roof onto our car in the parking garage below. this was BY FAR the WORST experience we have ever had living somewhere. the management company did NOTHING to fix the issues listed above and even charged our account for damages. we are still suffering the consequences of having rented there. they will charge you extra cleaning and maintenance fees for no reason. they lied to us, and stole from us.

My whole room flooded a week after I moved in! It took them 2 weeks to fix it! (a pipe burst in my wall!) Also had a full baseboard that was covered in black mold when I moved in, the worst bug problem I've ever experienced, and so many fees! It was actually like the worst time of my life. I would like to publicly apologize because there were a few times that became frustrated with aspen ridge employees on the phone. Were they particularly helpful? No. But I don't think I made them feel any better. You will be ok and come out the other side if you live here- but if I could go tell 20 year old …

My two daughters rented a basement apartment in Provo through Aspen Ridge. Here are some of our experiences with them: - Us having to deep cleaning before moving in - Slow response to requests for maintenance -Half the kitchen flooded every time it rained - Part of a kitchen closet/pantry wall was made out of cardboard and duct tape that's been painted over -They don't seem keep good records. My daughter was told that they only had payment history of rent payments, not security deposits -They have not responded to any emails about their security deposit refund issues -Although we deep cleaned…

Beware of Aspen Ridge Management. I sold my lease, and even though management approved the transfer, they withheld money from my security deposit to cover rent and utilities that the new tenant failed to pay. When I raised the issue, management has so far refused to make it right, and they have failed to respond adequately to any of my communication. This practice is unfair, illegal, and shows a serious lack of accountability. If you’re considering renting here, be cautious. Aspen Ridge Management may try to charge you for someone else’s obligations.

Don’t even think in moving in to places they manage. After you move out and clean whatever they ask to clean you they will still charge you extra fees and take more than 50% of your deposit. They should paid me $800 but they charged me extra fees for no reason. I paid someone to clean up my room and other areas of the apartment and they still just sent this without sending me a prior notice. $110 to clean up something was clean and btw my roommates and I moved out (3 girls and we all where charged $110) I have never seen a small apartment that needed $330 to be cleaned. When they normally char…

Management is unhelpful and overcharges you everything. Stay clear of these people if you can.

There is a reason they have such low ratings across many years and multiple locations, Aspen Ridge is simply awful. Like any management company they try to milk you for your money as much as possible. In my situation, they tried ignored my notification that there was a bug infestation when I moved in, then tried to pin it on me and make me pay for extermination when the infestation returned. They have double standard cleaning checks, they don't maintain the grounds, communication is 48 hours minimum before they get back to you, and there is about 25% of the rent hidden from the listed price. T…

This is the worst company in Provo. Save yourself money, time, and peace. They charge random fees out of nowhere. When you try to contact them, it's like talking to a wall. The worst part is that they have a monopoly on housing around Provo, making it even more expensive. They treat students like dirt. I haven't even put a foot into the unit and they're already charging maintenance fees into my account - how is that even possible??? It's pathetic at this point. It's surprising they haven't faced a lawsuit yet.

Won’t accept maintenance request for cleaning carpet even when filthy. Martha G specifically was unhelpful and just kept retelling me that it supposedly got cleaned a week ago but it did not.

I was really looking forward to moving in at the Sycamore. First thing, seemed like they forgot we were moving in and they didn’t have a check in packet for us, which isn’t that big of a deal but was a bit frustrating. When we got there we realized the bathroom sink was nasty, (adding a pic) and sent a cleaning request to the email on the check in paper they eventually got us. They just responded to that email (sent it on Friday responded on Monday) saying that I needed to send a maintenance request to the other email, it was clearly a cleaning request and I mentioned that in my email: “It nee…

truly the worst management!! they add an insane amount of fees. they charged each of us $100 for the broken disposal that they “fixed” but it never actually worked. they are so unhelpful. i tried calling to ask about random fees they kept piling on and no one ever picked up. i hate it here!

Dishonest. They add a lot of extraneous fees and policies. I asked about the monthly “resident benefit” fee and it turns out it’s for nothing. They also won’t allow me to anchor my furniture to the wall for my newborn. They also make you pay the application fee through Venmo (super sketchy) and claim that they have no record of you paying it later.

This is Aspen Ridge Money-gement. They are just greedy. They don’t care about tenants. Even though they charge various fees to tenants, they don’t offer even basic service. When we give them a call or e-mail, they don’t answer or very late. They always offer inconvenient services. Everybody should avoid this management!!

Neglectful, predatory management company that loves hidden fees. Plan on signing away all of your rights in your housing contract and paying 20-25% more than your monthly rent for all the extra charges (‘resident benefits’, maintenance fee, management fee, base utility rate on top of normal utilities, convenience fee, parking fee, CAM deposit withdrawals, it adds up quickly). They only responded to about half of my maintenance requests so I had to deal with damaged furnishing for a year. My experience wasn’t as bad as many but I’ve heard plenty of stories, such as spurious charges from the dep…

I’ve never been a tenant of Aspen Ridge, but they’re over the HOA at the apartment complex I live in, and they’ve made my life a living hell. They recently sent out a notice saying roofers would be coming on a certain date, but they showed up a day early with no warning, towed all the cars parked next to the building (including mine), and started construction that was insanely loud. I work from home, and it completely ruined my work day. There was yelling, roof scraping, loud bangs and cussing. I couldn’t focus, and my Zoom calls kept getting interrupted. When we called Aspen Ridge to ask wh…

Rented several apartments from them, never a positive experience. Only time we got our deposit back is when we did repairs and painted the apartment out of our own pocket because they weren't doing them. Had to significantly improve the apartment to get them to return it.

They make you pay $50 before showing you the contract. They then have the audacity to present one of the most disgusting, money robbing contracts where any slip up gives them your full deposit. P.S. they make you sign so they can enter whenever they want without notice so you have 0 privacy

This company is greedy, dishonest, rude, and has perfected the art of scamming. They rented me out a basement "bedroom" that didn't even have a closet and had a door that literally lead to the parking garage. The air in the room was so poorly controlled that I was either freezing or my belongings were melting. I moved out quickly, but they wouldn't let me out of the contract. They told me it was my responsibility to get it sold and were no help in that process. Then they kept tacking on random fees such as random cleaning fees and a "benefits package," which is just them charging you $30 to sp…

The apartment I stayed in was full of mold. They first told me it was my responsibility to clean the pre-existing mold. I tried, but it was more than just "surface mold" as they continued to try to assure me. It started to impact my health in a severe way. I reached out countless times for them to fix it. They painted over the mold one time, told me they "scrubbed the air" another, and kept making excuses, talking about the basement bathroom fan when I was renting an upstairs bedroom. They refused to check for mold in other areas of the house. I took mold samples for myself to see if I was cra…

Seemed like nice people but they literally discriminate based on age. I experienced that both myself, and also today I ran into a family whose son in his young 30's just got falsely denied. Back when it happened to me, I had to get an administrator from BYU on the line to tell them that No, BYU does NOT require you to deny those over 30! Any property manager that tells you that is actually very uninformed. One of these days someone might legally challenge these private companies that discriminate in housing based on age. May they reconsider before that happens, I pray.

Dear Aspen Ridge Owner(s), your tenants don't appreciate you using repairs as a revenue source. When you say you will charge "the greater of $60 or the cost to repair", that means you're using tenants for extra revenue without providing any additional service. A more respectable and honest policy would be "Tenants will be charged for the cost of the repair." That way, you're not losing money, and we're not paying you for no reason. Thanks Update: another unethical practice (and probably illegal) Aspen Ridge does is charge you for Internet they do not provide. For example, Google Fiber off…

From my experience, Aspen Ridge is the bully who takes your lunch money. I'm glad some people had a better experience than me. But I've literally never seen a worse rating on Google maps. And I think it should be lower. Aspen Ridge has the worlds most confusing leases. They can fine you for whatever they want. I once wrote to them disputing an average rent of nearly $600 per month on an apartment with listed rent at $410 + fees. They wrote back saying my calculations included the yearly, cleaning, and renewal fees and thus the number was incorrect. ASPEN. OF COURSE IM GOING TO INCLUDE THE FE…

To all current and future renters: Here’s an important tip about the cleaning check — be sure to take a detailed video of all the cleaning you’ve done, carefully following the cleaning task sheet. This helped protect me from being unfairly charged with a bogus cleaning fee. I rented from them 10 years ago while I was at BYU, and it was a nightmare — just like many of you are experiencing now. The memory resurfaced today, and it's frustrating to see that things haven’t improved. I hope this advice helps someone avoid the same frustration.

Horrible experience with aspen ridge. Over priced apartments and YOU WILL FAIL EVERY CLEANING CHECK!! The of course they will hire cleaners to come clean the apartment, at your expense, after you already spent hours scrubbing your apartment in preparation. No recheck! Not to mention the lease is basically a complicated web on fees that guarantee you won’t get your deposit back.

Before renting from them.. make sure the unit has AC. And heating. The fans we used during the summer just weren’t enough 😪 They were good about maintenance requests - fixed our toilet that was leaking (leaking before we moved in smh) within the week we requested it get fixed, but the plumber guy totally scraped up the toilet seat and ruined our bathroom rug with grime. They were supposed to clean our apartment before we moved in and it definitely wasn’t but oh well. They just manage so many places it’s hard for it to feel personal.

Do NOT sign with this management! Each month they keep adding on more and more charges, where the monthly payments were $624 and has started climbing each month, and its at $670 now. And the ridiculous $30 "resident benefits" package that does nothing? I had my own renter's insurance and they refused to remove that mysterious charge. Anyways I could go on and on, but please do not sign with this company.

I’m extremely dissatisfied with my recent experience with Aspen Ridge Management. I spoke with Debbie at the front desk, who was incredibly rude, dismissive, and unprofessional. She didn’t listen to what I was trying to explain and ended the call abruptly, saying she had “more people to deal with.” I’ve lived here for a year and, unfortunately, just renewed my lease. This interaction has left a terrible impression. If you expect to be treated with basic respect and decency, be prepared for disappointment. They really don't care about you!

It’s hard to find integrity from real estate management these days, especially in student housing. But Aspen Ridge has it. I had a leasing problem at Old Academy. Hilary at Aspen listened to understand my side of the problem and then found a fair solution that exceeded my expectations. The team there is responsive and professional. Thank you!

They charge you for random stuff. Literally avoid signing with them at all costs :)

Horrible

House doesn’t have AC. I’m sweating while writing this. Rent is way over priced. Holes in the walls and they haven’t been fixed in years, and not up to code on electrical outlets. Old house, not safe. Windows don’t seal and don’t lock. Doors are old and falling apart. Someone could easily break in. It’s bad. Find a better deal.

if i could give 0 stars i would! i am warning you, do not sign for anything under aspen ridge management!! i've been living here for about 7 months and hate it. they charge you for truly the most insane things, where in previous apartments i have NEVER been charged for. they are money hungry and do not care for their tenants. i’ve live in a few different places, with different managements and i have never had so many issues with the management. i’m moving soon and couldn’t be happier. i have also talked to some rude people working in the office. this man kept talking over me and was immediat…

Their property at 686 e 500 n looks nothing like their online pictures. It is tiny and falling apart. Also, add up all the extra fees because many are monthly charges. It's a way for the owners to get more rent without calling it rent. Know that utilities are more expensive then you think.

This group does not care about its tenants. The heating and hot water went out in my apartment in January. The staff said the issue was resolved but there were no improvements. Our apartment was about 45º for several days and we did not have any hot water. When we asked for compensation, the front desk said "you can't be mad about this. it is in your lease."

If I could give zero stars, I would. Aspen Ridge Management is the greediest, most swindling management company in all of Utah Valley. They charge the most random crap for nothing and hide it in fine print. The "monthly fees" end up increasing the rent listed on the website by about 30% each month. $30 a month for resident benefit package? What are the benefits? An overflowing dumpster and a crappy parking garage? $20 out of your security deposit every month for “routine carpet and upholstery cleaning?” You mean the ratty carpet and the holey couches that look like they haven’t been cleaned i…

My wife and I were a bit shocked with all of the negative reviews. We moved out of the 4plex on 400e Provo and had a great experience with them. During our time there we had a few of the following issues: A stain on the carpet, dirty outside windows, dishwasher problems, and water heater problems. Every single one of those were addressed almost immediately. We got an email response back within the hour. And then that day or the following someone came and fixes our problems. There was only one time when we didn't hear a response right away and it was on the weekend. Unfortunately if it wasn't…

My daughter lost her keys, including to her apartment (Hampton Court #1). I was expecting the typical $40-50 fee. They charged a little less than $200. And being naive, she paid it even though they had replaced the standard lock with a digital keypad. She paid for their upgrade, not a rekey. They also made the renters pay for the repairs on a the old stove that broke from wear and tear, not misuse. And some critters were living in the floors and walls accessing them through the dilapidated parking garage—despite the management insisting there were no access points there. Tenants had to take …

We’ve been disappointed with the maintenance service at Aspenridge Apartments. We’ve been requesting urgent repairs for weeks, and while we were told someone would be scheduled, no one ever showed up. It’s frustrating to feel like tenant concerns aren’t being prioritized. We hope the management team improves their response times and follows through on their commitments. Reliable maintenance is an essential part of a positive living experience, and unfortunately, that hasn’t been our experience so far.

They are the worst management place! First off every month my rent continues to get more and more expensive. When the original contract we signed was supposed to be 550, and the last change I had was 720. They are ridiculous. Second off, they are horrible to communicate and are so unhelpful. Lastly, they are so unprofessional. Earlier this month I was asleep in my apartment and they had workers walk in and come in my room as I was asleep. These older men woke me up just so they could clean my blinds. I live with only girls. No people especially 3 older men SHOULD NOT be allowed to walk into an…

Avoid renting from this company if you can, their advertised prices are not accurate to what you'll be paying. Added fees including a "Benefits Package" bring the monthly price of rent to nearly $200 more than what you see advertised. They will nickel and dime you on every little thing, they will schedule maintenance appointments without notifying you and charge you an overblown fee for it. They are slow to answer any kind of email, their customer service is horrible, and their apartments are run down and poorly maintained. *Edit‐ again, maintanance showed up today with absolutely no email. A…

Took more than half of my security deposit because the place was "dirty" literally leaving the place spotless. They also double-charged me for my last month's rent, which was also taken out of my security deposit. Avoid Aspen Ridge Management if you can! They will rob you blind because they take advantage of broke college students!

Apsen Ridge ran the HOA of the complex I lived at and they managed to make my life miserable without even being my landlord. Closed the complex's pool/amenities for basically an entire summer with no notice and no explanation. Did nothing all weekend to fix a leak in the complex laundry room (even when their emergency maintence line was called multiple times), causing the ceiling right outside my front door to collapse (sure took their time patching that up too). Don't expect them to treat you with any respect, because they won't.

Aspen Ridge is the worst management company in Provo! Please choose another option if possible. It is extremely difficult to work with anyone in the office and living at Old Mill has been one of the worst living experiences I have ever had. Me and my roommates had to endure a full year of mold exposure and water damage. The last month of the lease I ended up sleeping on my friend’s couch because of how bad the mold got. I actively tell friends and family to avoid any property managed by Aspen Ridge.

Not even sure if 1 star is low enough if a review. I’ve had them almost kill me and my roommates with Carbon Monoxide issues, stayed up waiting for a maintenance to fix a leak that they can’t explain and had them dodge all my questions about rent and different charges. Getting ahold of them is a nightmare. The only silver lining is the emergency maintenance guy. He is really responsive and helpful.

llevo 1 semana esperando respuesta al salir del departamento hicieron varios cobros que no debieron me cobraron una "barra del refrigerador" del área común $50 por lo que debieron cobrarle a los otros compañeros de cuarto también $50 en total 200$ por una barra del refrigerador! esto ya llevaba 3 años roto y lo habían reparado con cinta adhesiva negra pero Aspen ridge decidió cobrarnos a nosotros los últimos en vivir allí, me cobraron los quemadores de la cocina que yo cuando llegue estaban dañados, se los dije muchas veces por email para que los repararan también lo hicieron otros compañer…

Scummy things in the contract. -Every month you stay you loose $20 on your deposit. -Landlord or any third party requested by Landlord may enter the Property by using a duplicate key or locksmith during reasonable hours (8:00 AM to 9:00 PM) with or without the consent of or notice to Tenant... (VERY SCUMMY) -If any plumbing is clogged or damaged for any reason. Tenant will be charged the greater of $60 or the actual costs of repairs. - INDEMNIFICATION Tenant shall indemnify, defend and hold Landlord harmless from and against all expense (including attorney fees) liability and claim for any dam…

I’m begging you to save your money and never live anywhere aspen ridge manages. Very rude workers, unhelpful, all they want is your money and they’ll rip you off for your security deposit and cleaning checks. All the one star reviews speak for themselves here

This review is specifically for Debbie over ESA animals. There was a situation that happened when my cat was locked out of the room with her food and water because the carpet cleaners had shut the door. When I brought it to their attention, I was told I had not updated my paperwork well over a year. (I had had the cat for less than a year) on the phone with Debbie, I read her the paperwork I had and nothing said that I need to keep my cat in my room while I am not home. She emailed me more paperwork and I simply asked why I was having to sign more paperwork because I was told many times that I…

Update: not only were there so many fees, but Management lacks professionalism. Debbie was incredibly rude and made it seem like she doesn’t care about her clients. Made my experience very unforgettable and enjoyable. Won’t recommend and won’t be back. Attached is from an email that Debbie sent to me after I was asking a simple question to help clarify where all the costs were coming from. This place sucks and will never recommend or ever live here again.

My son has lived in BYU approved housing managed by Aspen Ridge for just over 3 months- and- somehow, they’ve managed to screw up his rent 2 times. We come in every month to pay the rent, and every month they cannot give us an exact amount for how much rent is plus utilities. Last month, I went in nice and early mid month to pay the next months rent. The lady at the front desk told me to pay an amount and specifically said that if the actual amount was higher than the amount she quoted- I could pay the rest next month, no problem. We’ll, yesterday we received an email stating that my son …

The worst property management company of all time, they are just trying to scam students and steal their money. They failed our cleaning check and we each had to pay for a guy to simply wipe the dust off of the baseboards. I was charged $500 when I moved out for a broken window that was broken and reported when I moved in a year earlier. They just want your money and will do anything to get it.

I chose to move into an apartment with black mold, asbestos, and lead paint in order to avoid living in another one of their properties.

Aspen Ridge is an absolute joke. They are inconsistent with communication amongst themselves and to their tenants. They never clean even though they charge cleaning fees. They try to pass off their dirty apartments to new residents as apartments that have been cleaned from top to bottom as well. Management is rude and putting in a maintenance request is like trying to pull money out of thin air. Be careful with these people since they will literally make up things just to try and charge you even more on top of their ridiculous rent. For example “resident benefit package”, when the complex come…

People in the office is really rude and unhelpful

I think that all the Google reviews speak for themselves. Aspen Ridge Managements goal is to taken advantage of broke college students in every way possible. On top of that their customer service is HORRIBLE. When I moved into my apartment is was so dirty; the refrigerator was full (with alcohol), as well as the freezer. My bed was broken and when I requested a new one, they made me pay. They replaced the bed when I was gone and I came back to my furniture all over my bedroom (blocking the literal bathroom door). When their painters came to paint our bedrooms they broke my dresser (one that …

Dishonest and unethical. When I received my security deposit, they deducted money from me and my roommates for a microwave handle repair they claimed we broke, despite us providing a letter with a picture and timestamp proving the damage existed before we moved in. The cost of the so-called “repair” was almost the same as buying a new microwave. They also failed us on the cleaning inspection, despite us leaving the apartment cleaner than we found it. Months later, we knocked on the door of the new tenants to see if they had fixed what they claimed to have repaired, and lo and behold, the dama…

I wish they put as much effort into replying to reviews as they do in taking care of their tenants. Responding to people's reviews by looking up their name in the system and saying all their information and experiences is so messed up and disgusting. Learn to be professional, accept criticism, respond with a smile, and say, "We're sorry for your experience." The manager must be the owner's wife or something, because this is just so disgusting and unnaceptable. How are you not embarrassed, Aspen Ridge team? If you have 700 bad reviews, obviously they are the problem, right? One day we will a…

TYPOS IN CONTRACTS Didn’t have any problems until I sold my lease. My contract stated that there would be a $150 transfer fee split between me, the landlord, and the next tenant. It was worded as the following: “Tenant signs a Notice of Intent to Sell provided by Landlord and pays Landlord $50.00 of the $100.00 Transfer Fee. Landlord, Tenant, and the incoming tenant shall pay the remaining $100.00 of the $150.00 Transfer Fee.“ So when signing my contract, I was under the impression that I would pay 1/3 of the transfer fee. When they tried to charge me the full $150, I pointed out their mistak…

The rooms themselves weren't bad. however, my apartment had broken lighting features, missing toilet paper holders, and gaps in the windows and doorframe. Construction on the property is somewhat prompt, if not inconvenient at times. It's at a great location but there are no amenities, making it expensive for what you get. As of recently, our apartment has been infested with bugs and the management denied our request to have them professionally removed since "as a tenant, it's our responsibility". I would understand this if they were coming for rotten food or becuase the place was dirty. But t…

They are the worst! They cheated my girlfriend out of her security deposit! There's a reason there are less than two stars and OVER 700 reviews!!! Don't rent from them, absolute scam.

We rented a property that Aspen Ridge Managed and they were terrible to work with. The day we moved in we had to put in a maintenance request for a lot of issues. The washer and dryer weren’t even hooked up, a toilet seat was broken, a kitchen cabinet was missing hardware, and the dishwasher wasn’t working just to name a few. They also say they check light bulbs before you move. Yea, that’s not true. There were 4 light bulbs out when we moved in. Fast forward a few months and our landlord wanted to end our contract early so they could sell the condo. We talked with them and came to an agreemen…

Horrific management. They did the bare minimum, charged an arm and a leg for terrible service and upkeep, and took every opportunity to fail cleaning checks when there wasn’t someone at home to argue about it. Some of the people they hire are nice so it’s not their fault, but upper management are absolutely abysmal. Communication was lousy. Once, I had my lease sold out from under me. Luckily, I was able to dispute it and figure it out, but I didn’t stay long after that. Hard to avoid Aspen ridge when they own half of the housing near BYU, but be warned.

Honestly they’ve been super helpful and transparent. Every time I call in they answer and have answers to my questions. It was easy to sign my lease and it is easy to pay rent. Our dryer stopped working and they had it fixed within two days without us needing to do anything besides submit the request. Great experiences

If you can rent with Mountain View over Aspen ridge do it… this company is terrible. All they want is money, they. Average monthly rent is more than Mountain View (even within the same complex) Aspen ridge like to stack on”refresh fees” basically every month. (idk what these are but I don’t see anything getting refreshed around here) They also have a nice “non refundable” fee they give you fairly often with zero explanation as to what it is, sometimes it’s even over a $100 additional fee. So by the end of the moth the rent you thought would be cheap ends up being a few hundred more than you an…

Worst management company of all time! When we first moved in our apartment was disgusting, and they informed us that the previous residents had failed their cleaning check, but apparently they forgot to send the cleaners in so we ended up cleaning it ourselves, even though Aspen Ridge fined the previous residents for failing the check and should've used that money to pay for cleaners instead of just pocketing it like they did. Also the fees are ridiculous. You can expect to pay $50 a month in fees on top of your rent and utilities. The fees are for things like "services" and "managing the util…

Thoroughly unimpressed. They nickel and dime you to death for an outdated and run down apartment—Rent + gas/electric + utilities + more fees (such as $60 to unclog a drain or $150 to sell your contract). I could not get a response as to why ‘utilities’ would be an additional monthly fee to ‘gas/electric.’ It’s all written in the contract, but that doesn’t make it any less ridiculous. They fulfilled our basic requests, but we had to repeatedly ask for updates and they took a long time to get things done (e.g. our unit is provided with a washer & dryer that were completely broken when we moved …

Impossible to find. Pictures don't match and even if they do answer the phone they aren't the best at explaining where it is. The actual building is a white business building not a house like it used to be and you have to go around the side of the building for the front entrance. The lady at the front desk didn't even look at me for almost 15 mins. She just kept making calls. Too busy for me I guess. Horrible place. Spent too much on that building and too little on their residents and customers. Disgusting. Definitely do not recommend messaging with this mess of a company. They wouldn't even l…

One star is to much. The worst manangement ever. They never take care of you, in top of that they raised the rent every 6 month (500 in two years) the maintance is horrible, the loundry room is the worst, durty and discusting, the office management are rude. Rigth now we have some problems with the boiler and at the moment it's been three days with out hot water, looks like they are going to bring the part from another planet because of the time they are taken to fix it. I am speechless about the way they are. NEVER RENT WITH THEM I wanna keep talking but i have no time

DO NOT MOVE TO TO ANY PROPERTIES OWNED BY ASPEN RIDGE. I bought a contract from a girl and moved in to what I assumed was all girl housing. When I moved in, all girls were living there and it was great. Shortly after I moved in, the other girls in house moved out (which was fine). When the girls moved out, only men moved in and I was left the only girl in the apartment. I was never once told that the unit I was moving into was a Coed unit. There was not a single thing about it listed in my lease. Aspen ridge refused to let me out of my lease, even after I had told them that I caught one of my …

easily the most poorly managed apartment complex Ive ever lived in. Do not recommend

Do not rent from aspen ridge. They do not care about their tenants. If I could give 0 stars I would

This place is a nightmare. It’s best to just avoid at all cost. Read all the reviews and I agree with them and they are pretty consistent with my own experience. Management is a nightmare to deal with. They take their time with any issues you might have. They don’t care about you and just want your money. The apartments are crappy, appliances are crappy, furniture and bedding are barely functional. Everything is on the verge of being broken. Nightmare, just avoid at all cost.

If I could leave 0 stars I would. I wish that I would have done more research on Aspen Ridge and read the reviews before I moved here. I hope anyone thinking about renting from Aspen Ridge thinks twice, reads the reviews, and doesn't make the same mistake I did. I have lived in 2 different apartments from Aspen Ridge and both have been terrible experiences. The first apartment was filthy when I moved in. That is part of the previous tenants' responsibility, but my contract said that Aspen Ridge would make sure the apartment is "clean" before the next tenant moved in. It was obvious no cleanin…

So much has happened. I don’t even want to waste my energy. All of these one star reviews are legit. If you can, avoid Aspen ridge like the plague!!!!! I felt the need to clarify after Hilary’s response. I’m not even upset about the fee/toilet situation. While I think that was unfair…it’s nothing compared to what I dealt with earlier in my contract. We had a thief in our apartment and it was HELL to try and get Aspen ridge to take action per their contract. After $400 had been stolen between all of my roommates and getting the police involved with a written confession, Aspen ridge still clai…

This company enjoys robbing broke students. The only way to describe them would be using expletives.

Not the best. They scam you by adding unnecessary fees to you account. For someone to renew their contract, they add almost $400 to the person's account. ALSO, MY CARBON MONOXIDE DETECTOR HAS BEEN EXPIRED SINCE 2013!!!! I HAD 911. IT IS UNSAFE TO LIVE HERE!!!!

Would not recommend! Worst place to live in Provo. Doubled my March rent to $1,053. DO NOT CHOOSE THEM!!!! Also, on 11/15/2025, I found out that the Carbon Monoxide Detector had been expired since 2013! I had to call 911 because it was beeping

I had a great experience with Aspen ridge today and Hilary on the leasing team! I planned to switch apartments, which includes a $50 contract change fee, but a few days after doing so found out that the guys living there didn’t actual plan on leaving and were hoping to sign again. I contacted leasing, and they saved me $100 by not penalizing me for switching again but rather voided the whole thing! Super easy and kind of them.

Fix the building fire alarm at university avenue, it's going off for no reason at 3 in the morning. I hate this company. Hate it. I hope they get sued for their criminal negligence. I'm withholding rent till this is fixed. Hate this company. Avoid it. Withhold your rent from them. They love $$$ and legitimately laugh at students suffering.

I had been having some money struggles and could pay my full rent on time, I contacted management to set up a plan to pay the rest on another date. They responded amazingly and were really understanding about the situation! I couldn’t ask for a better company!

My daughter moved into Amanda Knight to find out that one roommate has an emotional support dog, which is fine. However, when she addressed this with management with regards to letting her know before she signed the contract or offering her another apartment, she was told that they wouldn't address it and that they don't have to let her know. I am very unimpressed with how they handled my daughter's concern.

My daughter signed a lease without Aspen Ridge disclosing the current tenant had an ESA CAT. Due to ALLERGIES, she would not have signed the lease if this had been appropriately disclosed. Aspen Ridge denied their obligation to disclose this information stating it was "protected." They would not allow my daughter out of the lease. My daughter showed the apartment NUMEROUS times but could not rent it. Only after the tenant with the ESA moved out of the apartment was the contract sold. Aspen Ridge denied any responsibility for this "failure to disclose." We were sent a bill for over $1000.00 for…

When I was handicapped for 2 months, I asked them to repaint the handicap spot or put up a temporary sign so other people stopped parking in it. They said yes but never did it. It's been over 4 months and I'm healed now, and still nothing. They will never have your best interest in mind, from parking to cleaning checks to contracts to everything else. Truly a struggle. They will do anything to take more of your money and do everything to avoid helping you in the ways you need.

Had a big problem with my AC going out in July of this year. It was 90+ outside, and it took over a week for them to fix it. Was 80+ in the apartment every day and night. We talked to management about them doing something to fix it- either replacing the AC unit quick or finding another place to stay. They dragged their feet for a long time, quoting a part of the contract that says they don't have to do anything. They were technically right according to the contract, credit to them. But they said they couldn't do anything, when in reality they just didn't want to. They want our rent each month,…

Terrible place!

More about the money than the customer. Dont expect them work to make you comfortable.

If you signed a lease with Aspen Ridge, I’m sorry to inform you that that was no lease you signed, that was a whole 360 deal 😂😂😂

Security Deposit: $700 Recieved back: $400 Summary: Aspen ridge has super high security deposits. They hide fees in the contract that take huge portions out of your security deposit. And they choose to send deposits back by mail (late) and make you cover any risk of the check not being delivered. Then Hilary shares all your information in a very unprofessional manor if you leave a negative review. Overall, bad experience. I could give multiple cases, but I want to touch on one. I requested my security deposit back very soon after moving out. Utah Code § 57-17-3(2) requires that a property ow…

Really, really horrible in just about every way. People only sign contracts with them because there is often no other choice due to housing shortages. The aspen ridge business model is simple: they take out money from tenant’s security deposits to fix what is supposedly not in satisfactory condition and then don’t fix it. Then they do the same for the next tenant that moves in. That is how they make their money. They are horrible, they know they are horrible, and that is how it will always be.