FCS Community Management (Provo) Reviews

Extremely disappointing experience with this HOA. Despite repeated documented attempts to communicate and actively work toward resolving our account, there was no meaningful effort to assist, cooperate, or provide a clear path to resolution. Requests for clarity and assistance were met with additional fees and inconsistent account information rather than support or solutions. There is a clear lack of willingness to work with homeowners who are trying in good faith to address their balances and resolve issues. The process felt rigid, uncooperative, and non-transparent throughout. Based on ou…

I am shocked this management company reviews appear high. Do not hire this company. We transitioned away from FCS due to concerns about our management, and since they are refusing to provide us with our community documentation, such as our previous minutes and invoices. This has stretched on now for nearly a year, and has caused issues in reviewing prior expenses, budgeting, and planning. This is, at the very best, petty and extremely poor service for a client transitioning at the end of a contract.

Daisy went into detail with me and took care of my needs. She straightened out the bank account numbers with the right addresses and is looking at Eliminating my fee. She was patient and sweet to work with.. Thank you.

I’ve called several times and left several email messages in the HOA portal and don’t receive calls or responses back. This morning was the 5th time I have contacted this company attempting to get help and finally got someone to answer the phone. However, the operator told me to call back later because she can’t help she just answers the phone. 😞 Update: after calling back when I was told, I was kept on hold for a significant amount of time with an operator jumping back in every once in a while saying “we are trying to get ahold of someone.” 40 minutes on a phone call today, multiple call att…

It's always a pleasure to contact and speak to our HOA.the reason I say this is because whenever I have an issue I always get to speak with the same person.her name is Daisy, she's always pleasant and willing to help resolve the issue.geat PR work.thank you the Castro's from the Gables in Sandy

Karen responded promptly re my email to the Summer Springs HOA architectural committee, was very patient and helpful to understand their process and directing me to the hoaliving.com homeowner portal and navigating to the forms section for submitting the proper documentation which will be very good info in the future. Thank you, Karen and team!

Had some questions regarding our billing , spoke with Donna and she was so helpful! Very patient with us and so informative . Needless to say very pleased with her customer service skills!

Ralph is super helpful w any question I have.

Terrific support and customer service. Ralph is always so responsive and goes above and beyond to get answers and resources for us when needed. Definitely recommend.

In January, 2025, I received a letter from FCS Management, the company that manages the HOA in my neighborhood, regarding a billing issue. I went straight home and emailed them to request information. A few days later, it occurred to me that no one had responded, so I emailed again. Nothing. I tried calling their office and left voicemail. No response. For the next three months, I attempted to contact someone at FCS, through both email and voicemail, but was unsuccessful. That was over a year ago. I've lost sleep, felt both anxious and depressed, and as I write this, I'm not one step closer t…

Ralph is great to work with. He has helped me as an HOA President. I a very grateful that he is there and willing to help. He is super prompt when asked questions and is very knowledgeable.

Laura was great to work with, she helped navigate roof repairs which historically was a nightmare. She communicated great and never left me hanging.

This is genuinely one of the worst companies I've ever had to deal with. The penny and dime you for anything they can as if they aren't scamming thousands of dollars out of people. They're incompetent. For example, when our clubhouse opened, they set the time up for CST and I had to walk them through the different time zones so our clubhouse would open and close at the right time. Very unresponsive and unhelpful. If you're a developer - don't touch HOA living with a 10 foot pole. Go somewhere else so your communities can actually get service they need. It also took them almost 2 months to tel…

Update: this issue with getting ahold or getting responses from FCS community management has been an issue for years! This has been, by far, the most difficult HOA management company I have worked with. It is extremely hard to reach anyone by phone, and emails and voicemails are rarely returned. Making contact with a real person is nearly impossible, which makes it very difficult to get anything accomplished. Every interaction has been unnecessarily frustrating due to the lack of communication and responsiveness.

This management company does not respond to owners, sends out information that is inconsistent with CCR’s to residents, and take months to respond to issues. I have been trying to get a factual error resolved for more than two months and despite numerous emails and phone calls, they have not responded to me. Other residents in my community describe similar wait times to get responses for basic maintenance issues.

I hate that I even have to give them a star. By far the most terrible HOA company we’ve had to work with. They’ll make sure to bill you for your dues but ignore you if you actually need them to tend to something that’s THEIR responsibility. They do not communicate, are rude if they do, inconsistent with information, and outright plain awful as an HOA management company.

I had a very disappointing experience with our HOA and Advanced Towing. My teenage driver misplaced his car key, so his car was temporarily parked in visitor parking. I called and explained the situation to the HOA, and was told it would be noted. Despite this, the car was still towed, because it did not move within the 24 hours. When I contacted the HOA office afterward, I spoke with several people who each gave me a different story — one said there was no record of my call, another said they never requested the tow, even though Advanced Towing told me they have a contract with the HOA. I be…

As a HOA board member, I am very happy with FCS Community Management and am especially impressed with our Community Manager, Carolyn Allen in the Draper Utah office. She is doing excellent work with our difficult little community. I would recommend her to any community.

Very helpful and patient customer service. It remains to be seen how this company will manage my community as we have just been transferred to them. But KRIZA was great to work with.

Kriza at HOA Living was very helpful to connect me to the property manager for new account creation. She stayed on the phone with me to make sure I received the email from her so I can reply with proper closing docs for new owner acct creation.

We recently moved to A+ Association Accounting and had many questions. When I first called, Daisy pointed me in the right direction which helped a lot. Ralph is our accounting contact and has been able to answer all of my questions promptly and clearly. He told me about their VendorSmart app which is a great tool for vetting new vendors and sent me instructions and a link to a video explaining the vendor invoice approving process. I have confidence this move is the best thing for our HOA because we can expect to have the assistance that we need and be able to keep within our budget.

Let's talk about how horrible this company is. All of their representatives are absolutely rude over the phone. They take about 5 days to respond to general requests. And much more! Recently I came back from a military deployment, I did not have autopay set up. I got set behind. When I came back I made a large payment, and asked for a payment plan to which they agreed too for a total of 2 months. They talked to the board though, and the first month they charged a collection fee of 150$. The next month they put a lein on my house for 300$. Which are all non refundable. They closed my online acc…

Donna at FCS Community Management was fantastic! As a new owner, she explained the process clearly and made everything run smoothly. She went above and beyond with a professional yet very human approach. A great team member who truly exceeds expectations!

Great management company, easy to navigate owner portal, excellent customer service. Donna was professional, patient and friendly, answered all my questions and helped me to set up my accounts.

Charge you a “fee” of 10% every time you pay your HOA. DO NOT RECOMMEND!!!!!!

Ownership of condo changed from my Family Trust to me. I'm not tech competent so I needed help to do some things such as sending the new Deed to the HOA and changing the bank account from which my HOA fees are automatically charged. Kriza patiently and kindly helped me to accomplish all of this. I couldn't have done it without Kriza's help. - T. H. OKAWA

I appreciate Joanne's assistance in answering my HOA inquiry in a timely manner.

Carl was very helpful assisting me with HOA details about my account.

Got the ARC request approved! Donna was super helpful during the process!

I enjoyed my interaction with Joanne, she was professional through out ours conversation and understood totally what i was try to accomplish in regards to my property in Canyon Hills, Lehi. She assured me all will be taken care of in a timely manner and i felt very confident she would handle all aspects of my request. Thanks for the good service. Gary Walker

I have a couple different properties under different LLCs and Shakeena was very good to take the time to merge all my accounts together!

On 15 May, I contacted FCS community management concerning my sign in for my HOA information. Donna helped me and she was very efficient in knowing what to do to get me signed in OK for my first time. I was very impressed. I have made on two different occasions requests for work done in my yard and they have followed through very nicely.Thanks to them.

The service was great with FCS Community Management. I called in with a couple of questions requesting info on how to submit requests for property enhancements. I worked with a representative named, Donna. She was very helpful and professional. It was nice to speak with someone so kind who explained the process and answered all of the questions that I had. Thank you to Donna and FCS!

Shakeena of FCS Community Management (SLC) was the perfect professional prepared, amicable and helpful. Excellent customer service builds trust with me, the customer. It's reassuring that the company our HOA has hired is this responsive and professional. After working with several different HOA management companies over the years, through her example, FCS Community Management is definitely one of the best.

The management team, especially Kriza, were extremely nice and helpful in setting up everything HOA related for my property

I had been trying to contact the company to resolve some issues. I finally was able to speak with one of their representatives who helped me create accounts for the multiple properties. Shakeena went above and beyond by updating all pertinent information and submitting a request to consolidate the accounts. Well done, thank you!

Joanne was extremely helpful in getting my HOA account up and running. Very informative person. Thanks

Spoke with Shakeena on 3/24/25 for help signing into owner portal. Also needed help rolling in auto pull. She was very patient and friendly staying on the line the whole time to be sure I was able to accomplish these needs.

Our community has been through 3 different property managers, some better than other but all of them intent on raising rates and costing our community more money than is necessary. One of them told me that we need to have red curbs painted in front of the fire hydrants, but when I called the city and talked to the fire chief (among other city officials) i was told repeatedly that this was not necessary, but optional. Our manager from FCS was going to charge us thousands for it to be done. This is only one example of a few. I don't trust them, but they are the cheapest, so 🤷

Back in March I reported to the HOA about two sprinkler heads that were damaged from the snow removal on the sidewalks from the small plow. Just to let everyone know that Carl and Angel were very helpful and followed through for me. They are both very courteous and professional. Being a distant owner it’s not always easy to schedule any maintenance issues and see the follow through with corrective action. The HOA came through and did a great job. Thanks again Carl and Angel!!!

incredibly helpful

If you see this company running your HOA Run! Run far away. They Dont care about you. Just about filling their pockets with your hard earned cash. They took money out of my communities HOA savings to pay their employees Christmas bonuses. They wouldn't look for cheaper quotes to help us save money. They flat out just didn't give a damn and kept increasing the fees and making our community have the highest HOA I've seen. RUN FAR AWAY

I appreciated Donna's help with clarifying the amount due for my March HOA payment. Since January's payment was a different amount, she assured me that the payment amount due in March will stay the same in the coming months of 2025. Joyce Hammond

I had questions about correctly setting up my HOA monthly payment. Shakeena gave me the exact information I needed and suggested two items that assisted me greatly. She helped me set everything up perfectly and helped me future proof my account. Shakeena was a pleasure to work with. It is refreshing to encounter someone who is proactive and seems to enjoy their job. Thank you!

This is in regard to Shakeena, the representative who assisted me with a billing question. She was really great, and helped me understand the issue and how to fix it. Thanks, Shakeena!

Shakeena at FCS did an excellent job patiently helping me make a payment on the Hoa portal. Thank you very much.

No one responds to emails. Multiple attempts to get info from them. Apparently they are managing our HOA. Trying to get ahold of them on Google review because no other way seems to work. Revision: emailed you Alex but still no response. Revision: Alex responded and thank you for helping us get this set up.

We are currently in the process of switching companies, and with that come a lot of questions and details that need to be taken care of. Ralph was extremely responsive to all of my requests.

Had some issues with location of my two properties on the Association web-site. Ralph was proactive and reached out to me and was helpful in resolving the problem.

HOA is something a lot of homeowners don't like dealing with. But Josh is great to work with. He walked me through my whole startup, and helped me file my arc requests. I couldn't have did it without him. Now everything is done, just waiting on a response. Thanks Josh

Ralph is always responsive, efficient and timely. He is helpful and easy to work with.

When we first started with A+ we struggled, but then Ralph took over and things changed significantly. Ralph is great to work with, he replies to emails, answers every question and finds answers for you. Our board has improved thanks to Ralph. We would not be lost without his support.

Ralph, our current FCS contact, has been very helpful to our association. His prompt responses to our requests and his willingness to do what it takes to resolve our concerns has been greatly appreciated.

Carl was very helpful on the phone with me getting addresses straightened out for some rentals I own. Thank you!

I have been working with A+ for a couple of months now and have been so happy with the service I have received. Ralph has been extremely helpful in getting our Board the information we have requested and helping us navigate the A+ portal. He has responded within 24 hours every time I have reached out. Truly amazing to work with. We have been happy with A+ and would recommend working with Ralph to anyone!

I had a number of issues I needed help with for two rental properties. I explained my issue to Daisy and she was quick to clear things up and help me get things resolved. I really appreciated her professionalism and willingness to problem solve.

Daisy was very helpful with the management of my new units.

HOA company used to be reliable. Check their reviews!!! They are suspiciously positive, seems like they bought some reviewers. We used them for both our condo and our single home. Recently they have said they sent our community notices in June for payment, but several neighbors did not receive them. Once we posted payment, after an initial late fee, they cashed our check and charged us MORE late fees. Communication used to be better too. Now we don’t talk to a local office, but to another outsourced company. Miss talking one on one. As a property owner of a condo we used to hav…

Excelente atención soy nueva propietaria, me atendió Arely y tuve respuesta a todas mis preguntas quedé satisfecha con mis inquietudes gracias 😃

The landscaping company that FCS Community Management uses failed to maintain my small yard for several months & refused to take any accountability. They didn’t provide me with any updates & refused to refund me. If you want a management company who lies when they say they will call you back, this is the one.

I’ve purchased 3 edge homes and FCS has been the developing HOA for all of them. My personal experience and opinion on and with FCS- TERRIBLE. HORRIBLE. They drive around and fine you for the dumbest things. I wish edge would find a new HOA company to handle their builds. Each community I’ve built in has had horrible parking leaving little to now room besides driveways, then the HOA decides to hire tow companies to tow cars even after the HOA has sent out where parking is allowed. They fine for weeds in the park strip when Edge didn’t do ANYTHING to prevent the weeds. NOTHING to save mone…

El Día de hoy llame para hacer algunas solicitudes ya que soy nuevo propietario y me atendió el sr David el cual fue muy eficiente su atención por el cual me siento satisfecho ya que pudo darme respuesta a cada uno de mis requerimiento felicitaciones por tener personal eficiente y con paciencia para escuchar y dar una respuesta satisfactoria

I'm a new owner and called in trying to figure out the website. Shakeena was helpful and had me logged in and ready to go in about 5 minutes. Very efficient. Thanks for the help!

I couldn’t stand managing my property by myself, these guys have completely lifted this off my shoulders and I feel incredible with their help!

WORST experience. Brad, the manager, called to explain why my request to pour cement and replace the gravel walkway on my property was denied. While denial is never pleasant, the reasons were the most frustrating part. First, Brad claimed the city wouldn't approve, but he only had his assistant call and couldn't provide anything in writing. He refused to verify with his assistant without a written request from me. Second, he said the cement wouldn't match the community, even though my neighbors have the exact same cement in the exact same area. Brad said I needed a hearing to appeal. Why am I…

Had a chat with Shakeena to create a new account and fill out new owner form. She was very helpful and knowledgable and made the task easy.

Brady helped me navigate my account and showed me how to set up my ACH.

Lidia was very helpful and courteous.Was very patient with me since I am an elder and not tech savvy .Walked me through the process to set up my account .You need more people willing to help us like her.

Brady was such a sweetheart to me and helped me navigate my portal. Technology is hard but he made the whole process easy to understand.

Daisy was kind and very helpful in helping me with my payment and resigning up for automatic payments after the bank had stopped payment because of a CFS Model entry that didn’t show a phone number to check the account.

Shakeena went above and beyond helping me get signed into the hoa portal! I was having difficulty signing in on my end, and was concerned that the day I wanted at the clubhouse may not be available! She reset my password for me, and sent a request- and it was still available! She was patient, kind, and extremely helpful!! It’s going to be a great summer! ☀️😎

Lidia was very polite and smart, she helped me understand my statement. I highly recommend her

Nikole helped us get our ARC request approved in lightning speed. It was really important for us and we are so grateful our request was approved and SO fast!! Thank you. Great HOA

if i could get anyone to answer my call over there it would be amazing. i'm a home owner having issues within my hoa and the communication is sensationally poor.

Lidia was very professional and Nice to me,thank you for the great service

Spoke with Shakeena today with a problem I was having. She was extremely helpful and kind and my needs were met with no hassle. Very great customer service.

Nelly was nice and helped me understand my statement by guiding me through.

Daisy was very helpful and not only answered my questions but took the time to do the things I needed to do instead of sending me off to add tasks to my everyday to do list.

Brady is a great manager, we are thankful for his help!

In just a short time, Janiel changed everything for our community and HOA! She really knows her stuff and always goes the extra mile. We almost changed mgmt companies, until she was assigned to us. She is awesome in every way! Thanks FCS.

Gracias José por ayudarme a entender el proceso del arreglo de mis aspersores.

Being the President of our HOA can be a thankless job, but having a management partner like Brady means I am well-supported when a difficult situation arises between neighbors requiring legal action, or in the day-to-day communication with landscape vendors. In our 3-year working relationship, I have found him to be both personable and professional, saving our community and me personally time, money and future headache.

Eric was super friendly, which is always nice to have when you're calling in about wind gusts damaging your property. He was quick to address the issue and connect with the property manager. Thanks Eric!

Daisy was very nice and helpful. Hopefully their company gets the bushes replaced.

I have never had an HOA before. I signed up for auto draft and payment had processed yet called to confirm all details. Angel was friendly and professional addressing my concerns made sure all things had been covered before call ended. Like he didn't seem rushed to get to the next call.

Shakeena, did a good job today to explain information related to the HOA.

Shakeena was very helpful in solving the problem of our home mailing address which we tried to fix before. She was fast, pleasant, and effective, and I loved talking to live person with a nice personality. Bill Evans

If there was zero stars that's what I'd give them. It has been run around after run around. I could write a whole book about these guys. They are constantly trying to find ways to charge extra fees. For example, when I first moved here, there was already a flag pole holder mounted on my balcony. Once I hung the American flag, instead of the LGBTQ flag that was here, they tried charging me a $50 fee for installing the mount. I explained to them that it was here when I purchased the property they told me that it wasn't approved to be mounted by the previous owner so I had to submit approval …

Angel was great to work with and helped answer all of my questions!!!

I needed help understanding my statement from the management company. Kriza was very patient with me and thoroughly answered my questions and got me to the end successfully. Awesome!

Sorry! Have to update this review. Lately this team is terrible to get a hold of and it feels like nothing is done. Their email replies are weird and in a new email so it is hard to communicate with them. Also the service companies they use in our development are terrible. With winter coming up, the snow removal was terrible last year. It was timely, but almost made it worse because it would just make a hard layer of ice. This summer the company that cut the grass would not haul the cuttings away but put it in our charged dumpster; taking up almost all our shared room and smelling terrible!

I’ve lived in Cooper Fields for over 3 years and watched half this development grow. While we do have a few occasional speeders—mostly younger kid drivers—the HOA’s solution to install these narrow, octagon speed bumps is completely detached from reality. This neighborhood is tiny, and our streets are already incredibly narrow. We park on one side, squeeze past each other slowly, and physically have to bottleneck and take turns at almost every single intersection just to safely pass. The geometry of the road already forces everyone to slow down. Installing aggressive, angular, narrow obstacles…

I am very pleased with the assistance provided by Kriza. Dealing with HOAs as a tenant (not owner) can be challenging. Kriza returned my call and provided the all the information I needed in a timely manner.

Carl was very helpful. I was struggling for a week with getting access to my HOA account and in a matter of minutes he was able to solve my problems. Thank you Carl!

called about a swarm of hornets taking residence in a tree outside my condo, and the woman I spoke to was extremely helpful, she gets 5 stars from me 👍

I had a request about missing trash container and Daisy helped me a lot

Carl was great with helping me today on submitting request for the pool key

OMG where do I start? They take take take and we have little to show for it. They are so quick to tow vehicles without warning but have failed over and over to keep our community pool open to the point where the city had to close it twice. Weeds not pulled, trash left out, sidewalks not cleared but we’re expected to give them time to address issues and but up with their incompetence while they send emails to residents about leaving out trash cans over a day and towing cars without notice. These people don’t know who their customers are and many of us in Wildflower 2 have had it. Worst HOA I’ve…

Nice to talk to Kriza about my needs. Helping me with the clubhouse key.

Kriza was a big help today when I called about not having a code or key for clubhouse and pool and also asking about the raised HOA fees She explained everything and also resent the email to me that I had not gotten She was a good helper

Joanne stayed with me until I completed a payment!

Kriza was very kind and took care of my request quickly. Before ending the call, I wanted to make sure she had sent what she promised, because it would be inconvenient to call back if it wasn’t done. I asked her to stay on the line for a moment while I checked, and she kindly waited. I really appreciate her excellent service.

Good to get help like David. He got me into my portal in a few seconds

Arely was very helpful I receive a great service by her and she was able to get me the code I needed for my reservation. I really appreciate you!

Great Service! I needed some documentation and Donna was so helpful and kind to assist in making this a quick and easy task. Thank you for helping to resolve my issue.

David sent my the Insurance certificate I needed.

I had a water leak and David got my report sent and taken care of really quick!

If you’re thinking about living in a place where this HOA is in charge, maybe think twice. I have contacted customer service and explained the issues we are having several times. My husband has as well. Nothing is being taken care of. We pay $280 every month and cannot use the amenities we pay for. They’re hard to get a hold of and when do you get a hold of them, they don’t fix any issues!!

Angel was super nice! And I loved that he went and still call after hours to check on what we needed, also even though he wasn’t sure if HOA would fix it he submitted a ticket for us so someone can follow up

Very bad experience, we have lived there for almost 3 months, and they have never cleaned the building the black staircase is full of dirty concrete, since we got there, until now they do not give us the key to the pool and the gym, we send them everything and the payments up to date and we have to beg them to deliver the things, as if we were asking for something for free, to send an email from one desk to another you have to wait 48 hours and with this heat we have to wait to go to the pool having paid everything, until the gentlemen who run the association, want to do it, very bad experienc…

Daisy was a pleasure to work with. I had issues getting my key fob for about a month and she was the only one to actively take care of the issue WHILE I was on the line. I didn’t have to keep calling day after day. Hopefully you get lucky and get Daisy to answer your call when you have issues 😛

Daisy was very helpful in resolving a payment issue for me. Thanks very much to her!

Daisy was incredibly kind and helpful. I needed assistance with getting my digital keys to access the clubhouse, and she quickly submitted a support ticket. Thanks to her, I received access today!

Very happy with the service received from Daisy. One call and she addressed my concern, keeping me on the phone while she made sure my key fob was activated before she let me go. Great service

If I was just doing a review for Carl, who has helped me a lot with providing me information that I needed. I would be giving 5 stars. However the reason for 3 stars is the process of getting an account setup and getting a trash can has taken 4 weeks since we’ve moved into our new home. We have had to pack our vehicles with trash and dispose of it elsewhere and we have grown extremely impatient with doing that. Again, Carl has been helpful. Somewhere else down the line a job is not getting done. Hopefully we get our trashcan before it hits 5 weeks.

David was kind enough to explain the parking rules for my community

I was looking to get my Clubhouse key and David got me covered, thanks

It’s my first time living on an HOA neighborhood. David kindly replied to all my questions

Excellent Sprinkler Job by Jose! Jose did an amazing job on the sprinkler system last week. Everything is working perfectly and running smoothly. He was professional, efficient, and clearly knew what he was doing. I really appreciate the quality of his work—it’s made a big difference in keeping the yard in great shape. Highly recommend him for any sprinkler or irrigation needs!

Jose y el equipo de fcs siempre están atentos para apoyar con los request!

Muy contenta con el servicio de José y el repair tech.

Angel has been great, understanding, and kind over the phone regarding my frustration over our missing trash bin. Our trash bin has been missing and hasn't been returned even after almost 1 week. It's so immature neighbors taking other people's trash bins and it's really frustrating. I leave 3-star because I'm just dissapointed that we have to pay $85 to replace trash bin that was stolen from us. That's a lot just to replace a plastic trash bin. I hope that it would waived somehow because it was within 24 hrs (per policy) from the time the trash bin was taken out and the time I came home to br…

Carl was super helpful in answering my questions and creating a request for fob replacement. Thanks

Great help from Carl. Very good response. Very helpful

Carl was very helpful in answering my questions

I got my concern fixed right at the moment in the call. My sincere appreciation for the outstanding assistance I received today from Shakeena with FCS Community Management. She was incredibly helpful

Carl was very helpful and concerned for my question. Needed a new key fob for the club house for the address 0f 4050 W 1470 N in Garden Village. It just needs to be picked up. Thank you, Albert Leinweber

Just moved into a new home and FCS is the Management company for the HOA. Dona was a great help in getting me set up for auto pay. Look forward to to working with them in the years to come.

Daisy was extremely helpful in answering all my questions as we're getting settled in our new community

I would like to express my sincere appreciation for the outstanding assistance I received today from Donna with FCS Community Management. She was incredibly helpful in guiding me through the process of signing into my account and submitting my ARC Approval request. Donna's patience and pleasant demeanor made the entire experience stress-free, and she stayed with me every step of the way until everything was completed to my satisfaction. I truly felt supported throughout the process. I wouldn't hesitate to reach out again for any future help navigating the website or submitting requests. Thank …

I spoke to KRIZA today at ivory ridge about my acct. She was very knowledgeable, pleasant and helped me resolve my question. A++ customer service.

This morning I spoke with DONNA, she was kind, patient and full of knowledge to help me. Many thanks do DONNA.

All of the equipment in the workout room is broken and has been since we moved in two years ago. Grounds are littered, plants and sometimes grass is dead, cement needs a good power washing, nothing ever gets done, we waited months for our key fob for the pool and finally we just had to drive to Ogden and get it from their office. Snow removal is sub par and walkways are frequently slick and dangerous. Fees went up by $60 a month and I was hoping stuff would get done with this drastic increase in fees but still nothing is getting done, something is very fishy with this FCS and I frequently won…

Daisy was very helpful on my issue I call for,she was on it and put in a request to address the issue i had called about

Shakeena was helpful on our chat today to get new keys.

I spoke to Daisy today regarding my clubhouse reservation and she was kind and helpful! Daisy was really receptive to my concern and the changes that were made. I hope I speak to Daisy anytime I call back, she’s a joy!

I spoke with Daisy today concerning a missing window screen on our townhouse. She was very helpful in creating a ticket to investigate the missing screen. This portion of the process was good. The final result is yet to be seen, but so far Daisy’s help was top notch.

Carl was very helpful getting my account set up when we moved into a new condo.

I’ve just moved into the property and Shakeena was very quick to help me get my HOA living portal login set up and to explain all the processes involved in making maintenance requests, setting up payments, and updating my password.

David was super helpful! I called in to make a payment after trying to figure out the payment portal withoit success. I'd have been lost without him!

Daisy provided excellent service in taking my request for a service call on my sprinkling system in my backyard.

When I first called, I was on the line for a while and didn't get a response so I decided to wait later to call back again. Around 15 mins later, I was surprised to see I got a call back from them shortly after my first attempt. Daisy was so kind and patient as I was trying to explain my concern for our sprinklers not turning on. She was quick and helpful towards our family needs! I really appreciate her taking time to help us about our problem and grateful to receive great customer service for our first time calling.

The HOA portal doesn't have the amenity reservation request available yet, so I called in and Carl was able to help me today reserve the club house for a birthday party

The door was locked and I try to call someone to help me with that, but she told me speak online

As new residents to The Cove, I called with a question about obtaining thermostat and appliance manuals for the house, and it was quickly answered by Daisy.

I called on a Saturday morning and spoke with Ramon. Ramon was friendly and very patient with my concerns and questions. He submitted a service request and was able to then confirm my payment was made. Overall, it was a good experience to have for a Saturday morning. Thank you again Ramon!