HomeRiver Group Salt Lake City Property Management Reviews

I have had the worst experience with this company. They authorized more than $7,000 in repairs without my knowledge and withheld my draw until it was recouped. They didn't make me aware of the damage to my house for 5 months. They double charged my tenants for utilities for months. They didn't respond to my emails or calls. I cannot emphasize how awful they are.

I am an owner and I have been working with home river to manage a property I own. They swapped my property manager and left me with a regional manager who takes 10 days to reply to emails about basic ongoings with the property. His name is Jared Duncan. They have no problems with baking in secret clauses in their agreements about taking a share of commission if the house is sold under their management. Overall my experience with home river has been nothing short of pitiful owner beware.

Property management?? More like property mismanagement!! What a horribly incompetent company that provides the lowest of services. We have had several properties with this company and had them completely trashed with no accountability from the company. We’ve also had our properties sit vacant for months. Do not… and I mean DO NOT trust this company with your properties!!!

Horrible communication. Open a maintenance request and they take weeks to even acknowledge it to schedule a contractor. Simple fixes take months and they blame it on supply chain. Say they’re understaffed of maintenance workers, wonder why… Most requests we’ve had I ended up resolving myself because they can’t. Don’t rent from these crooks and don’t let them manage your property.

I have been with HomeRiver Group Salt Lake City Property Management for about 1 1/2 years now. They have always been responsive to any questions or concerns I have. I am currently working with Bryce Blackburn, and I appreciate his willingness and ability to address any issue that comes up with a tenant or a property. They manage several properties for me, and I find them to be fair and reasonable. I would recommend their services to anyone who is considering hiring a property management company. Devon O'Brien

Horrible service! We have had multiple problems since moving into one of there units. We are now day 5 of no hot water because the property manager wont approve anything. Horrible service to there tenants!

I moved out two years ago, and despite requesting to be taken off notifications for the property I lived numerous times, I persistently get emailed with lease and maintenance updates. Terrible organizational skills.

HomeRiver has been one of the worst companies I’ve ever rented from. There are unexplained fees that appear without any communication or clarification. Our property manager went completely MIA for months, and the company has struggled to retain staff, resulting in constant turnover. After that, we were assigned a new manager who also became unresponsive. Now, three property managers later, the same issues continue to repeat themselves. On top of that, I was locked out of the tenant portal for over a year with no meaningful assistance. Because of this, I was forced to pay fees through Walmart …

Multiple google pages for this company so I am going to make sure they all have a review. I am a renter - I have never been charged so many random fee's out of the blue until I dealt with Home River Group. I have been mischarged on multiple occasions and it takes months and months to get a resolution. HRG took over managing my lease from the property owner. Ever since it has been downhill and I miss dealing with the property owner directly. There was never any confusion or games. I fear I will lose my security deposit for some obscure reason as that seems to be quite popular the more you read…

Slumlords. No better way to describe Home River Group. They managed the apartment I live in (before ghosting all of us in Dec. 2025 when the owner switched property managers - they couldn’t even tell us that this was happening?) Why 1 star?: 1) The apartment next door to us was empty and this long letter (discussing why HRG owed their deposit back) that our neighbors had left taped to the front door was left up while groups of new people started touring the apartment. The letter talked about urine smells, lack of communication from HRG, cancelled maintenance requests, broken plumbing, etc. …

Going on 6 months without receiving our security deposit back. They originally had sent two checks for it (who knows why they sent two?) and one bounced and "Jared" supposedly sent out a new check but wouldn't provide tracking for it. They still have our money and will not respond to any contact attempts. SCAM. DO NOT RENT FROM HOMERIVER.

Even with a bit of a confusing start as this is my first time renting an apartment Shairo Soto (my resident coordinator) was super helpful and made it a much smoother and positive experience.

This review is for Bryce Blackburn. Bryce has been our representative from Home River Group and we were so lucky to have him. He advocated for us to the landlord when we needed his support and it truly meant so much to us. Bryce, thank you so much for your help and it’s been a pleasure working with you.

Darren was so kind and a true professional at what he does. My sink was up and running in no time!

This management company is absolutely terrible. We can't ever get ahold of our assigned property manager. the company is outsourced and has awful internal communication. we are reassigned new property managers and no one notifies us. the payments system is terrible and the fees they tack on add up quickly. *response below is inaccurate, we have been in contact with this company about many things with no returned communication. We were fined hundreds of dollars in fees for late rent when getting new roommates after they reached out asking for help setting up payment when no response from manag…

My apartment has been managed by HomeRiver Group and having Bryce Blackburn as my resident coordinator has been such a positive experience. He’s very consistent and fast with communication regarding apartment showings, maintenance updates, and more. He has always made me feel welcome as a resident and I couldn’t be more thankful!

0/5 Stars and please read my response to their response below. Do NOT live under this group ESPECIALLY if you are a single female and please read all the other 1 star reviews right below mine. I've lived in multiple different states and have never dealt with a property management group as uncommunicative as this. Any time something went wrong it took multiple emails and phone calls to get ahold of them, often taking over 5 business days. For example; they took 3 months (sorry not 4) to replace the broken oven which should have been fixed before I moved in, tried to charge me extra rent until I…

Awful management company that works for awful landlords. If you take nothing away from this review just make sure to know your rights as a renter. They took over the legal amount of time to return my security deposit and because I didn't know my rights it has potentially complicated things for me in trying to recoup the cost they took out for bogus cleaning charges. They took $633 out of my deposit for "cleaning and carpet cleaning". I've included pictures I have from moving in where there was food/grease on the walls behind the oven, the oven was filthy, and there were burn marks on the oven…

unresponsive management company that does not take care of the home and has many many hidden fees

We have lived at our residence for a year and a half and have been very impressed with Bryce and Marshal. They have been very quick to respond to any issues that have popped up, and have been thorough in making sure it's resolved. We appreciate the help and time they have given, and look forward to continue living where we are at, since we have loved every moment of it. Thank you, you guys!!

Awful with a capital A!. Things are not attended to in a timely manner. Middle of summer, broken swamp cooler. It took four days to get it fixed. I asked for a new sprinkler. 3 months later I got it. The lawn is now dead in the back. The lawn care is supposed to be included in the rent however; I guess that only includes half of the lawn? Because the side hasn't been mowed in months. The yard also has not had a weed eater done. They're continuing to send me collection notices from rent they say they didn't receive from December, although they've been sent the EFT transfer information multiple…

It looks like I am not the only one who wishes that I could leave a zero-star rating. HRG is a poster child for what property management should NOT be. I've been renting for 13+ years and I have never rented from a place where the property manager, and/or the landlord, only reach out to you when THEY need something. We've never even met them at this point. Multiple emails have gone out to Marshal Wiscombe (our property "manager") requesting direction on what a policy is, or to get permission for something, to get help with something to do with the property, but weeks will go by without getting…

Marshal has been fantastic as our property manager! He always is quick to get back to us and makes sure our questions are answered in a timely manner. Hands down the best management company we have ever rented from!

This review is for Darren the maintenance guy. He's always very professional and friendly! We love all his help!

If I could give this company 0 stars I would. This has to be the worst rental experience I have ever endured in my 12 years of renting. This company is horribly ran and doesn't do anything and I have never met in person with anyone from this company. The first day I moved in, I had no power because the breaker was off and I had no access to it. I have had rust coming out of my pipes since day one and nothing was done about it. A window in the bathroom has mold growing in it and nothing was done. They send you an air filter every 3 months to replace, but you can't get to it because no one has a…

I rented a unit managed by this company for a little over two years. I am an experienced renter and in my 20+ years of renting I have always been returned my security deposit in full. This is because I spend a reasonable amount of time cleaning before vacating my unit and because I take reasonable care of the space while I occupy my unit. After moving out from the unit I was renting, I received my security deposit check and it was about 1/3 of the deposit I had given them originally. After spending days cleaning before I moved out, I was charged an additional $250 for cleaning of the unit. You…

Horrible property management company they won't do anything to deal with complaints this has been the worst experience with this management company I will be calling the better business bearue and filling a complaint with them.

Maintenance was fast and quality was very good of what he installed!

I just want to say How much I appreciate Bryce Blackburn... as a man that has rented out plenty of apartments and rented from many landlords of the past Bryce has helped me and my family more then anyone can know he has a heart of an angel and understands when people has hardship in their lives. When others would just give you an eviction Bryce was understanding he wasn't a person to just turn their back as if we weren't human I had lost my job and had to find something fast and at that point I knew I had to find a job fast for me and my family I was scared that I wasnt going to pay rent on ti…

When we moved in September of 2022, there was no hot water. The company refused to put us in a hotel, because their “protocol” , after it was determined a new hot water heater was needed, to take bids to get the cheapest price. Fortunately our rent overlapped with our previous rental, so we were able to drive across town to shower, although that overlap ended. I notified property management that the grass was dying, and was essentially ignored. The property manager made the cynical comment “ I’m glad you have such passion for grass”. As patches of grass were dying, I had a lawn service directo…

Marty was perfectly kind and efficient when fixing my kitchen sink :) I am very appreciative! Mike also came by to fix my washer/dryer and knew exactly what was wrong and how to fix it! It’s working great now. These guys know what they’re doing!

we had a wonderful experience with our property manager Bryce! he helped us with any concerns or questions we had and was VERY responsive regarding the move in process. Professional, Friendly and Timely!

We had a simple problem that needed a fix in the apartment. Darren was very prompt (which from previous experience with property management companies is not normal) and then while he was here he fixed a bunch of other little things that were causing minor inconveniences. THANK YOU Darren!

Is this what property management has come to? When I moved into a townhome (two car garage) there was one house key, and one garage door opener. They told me I needed to go to the post office to get my own mail keys. Ok. Property manager that you get assigned. Non-existent unless you send a threatening email. For crying out loud I’m just asking for keys and garage door that I’m paying for. Short story here is there is no service. Just know that going in. Wish I could edit this review. What I would say is the property managers are trying their best. Care level is very off hands beyond that.

Horrible experience. Currently there has been water pouring out of my bathroom ceiling for several hours. I can't use my toilet, and it's leaking through into my bedroom and kitchen. I called the emergency maintenance and they told me someone was on their way. As of a few minutes ago, they're saying nobody can come until the morning. I can't use my TOILET. Not to mention the oven hasn't worked since I moved in nearly a week ago and they've made almost 0 progress on that. They do not care about my wellbeing at all. This is completely uninhabitable at the moment and they are in no rush to fix it…

Nikki is a great communicator and makes sure to return my calls. I’m going through a long moving process and it’s nice to have her in my corner for any issues that come up.

I am a current tenant & my driveway has needed cement because it’s broken for about 2 weeks now! Everything this management does is a slow progress. I mean, it’s not their driveway, so there not going to complain right. There was a broken pipe & the basement flooded & couldn’t use my bathroom downstairs for 2 weeks until I kept bugging them about it. For the pipes to be fixed the driveway had to be broken which it’s been 2 weeks! My husband put plywood so we can drive up cause we can’t park out from 12-6 @ night or we’ll get a ticket cause is winter & they clean the snow in the streets & manag…

Terrible property management! Marshal is very unprofessional. I emailed him several times about the property and got a very unprofessional response. Nothing started being taken care of until MONTHS later after my Google review was posted. I have lived here for 3 years now this is my last year here. I pay $1250 for a small 2b2b with no amenities besides one covered parking spot and a patio I can't use because pigeons take it over nest and poop all over every year. Something I've also mentioned several times. I was told to spray WD-40. If I could leave a 0 star review I would.

I had a pipe burst over the weekend on a Friday night at 7:00 pm I called there emergency maintenance and they refused to show up to fix the problem of the bursting pipe It’s Monday now and they still haven’t responded back to me from calling every 3 hours to get someone out here all weekend