Incline Property Management Reviews

Samantha (owner) is an exceptional person and phenomenal property manager! The first company I hired to manage our home was a disaster—they placed terrible tenants who caused extensive damage to our brand-new property, failed to address the issues properly, and showed no real concern. I quickly fired them and was thrilled to be referred to Samantha at Incline Property Management. She immediately created a solid plan to hold the tenants accountable for all damages and coordinated the repairs efficiently. From then on, she found excellent new tenants who have taken great care of the property an…

Incline has managed my properties for several years and I am very satisfied with them. They are very communicative and have kept them in great condition. Jori has answered all of my questions clearly and in a timely manner. If you are considering Incline to manager your property, you won’t regret it!

Incline Property Management has been wonderful to work with. Sharon was incredibly helpful from start to finish. She made sure we had all the details we needed for our property and explained everything clearly. Her communication was prompt, friendly, and thorough, and she followed up proactively so nothing slipped through the cracks. The whole process felt smooth and stress-free thanks to her professionalism and attention to detail. We’re grateful for the excellent service and highly recommend Incline Property Management, especially Sharon!

Sharon was incredibly helpful, friendly, professional, and on top of every detail. She made sure we had all the information we needed for our property, clearly explaining timelines, fees, and next steps so there were no surprises. Communication was prompt and thorough; every question we had was answered quickly and with confidence. What really stood out was Sharon’s proactive approach. She anticipated what we’d need before we even asked and coordinated everything smoothly, turning what could have been a stressful process into an easy, seamless experience. It’s rare to find this level of care …

I have talked to Emma boxer several times on my property. She ha been great

I have a small portfolio of single family homes that Incline has helped me manage for the last 5 years or so. I have heard horror stories about other PM companies, but my experience with Incline has been very good. I have been working recently with their service coordinator Emma on some maintenance issues we have had and she has been very good at coordinating between contractors and the tenants and communicating where the projects are at with me. I have been happy with Incline and Emma and I would recommend them to other Landlords.

I have used Incline Management for over 10 years to manage 2 of my property rentals. They have have been excellent to work with and have always contacted me to get my approval before doing anything that required a significant expense. They are responsive and great to work with.

I have worked with 5 different property managers across 6 different properties and 2 states. The folks at Incline Property Management have been the most competent, quick, and professional management company I have worked with yet.

I feel that these people are EXTREMELY dishonest when I moved out they are trying to charge me close to $300 to ‘clean’ a sink. They are also trying to charge close to $800 to change a lightbulb that is WORKING. They will overcharge for fees as much as they can. I wouldn’t ever recommend ANYONE rents from them.

Absolutely terrible leach of a company. They take advantage of broke young adults by creative outrageous itemized lists at move out for repairs and damages that were completely unreasonable and unnecessary. Say goodbye to your security deposit when you move in here because it DOES NOT matter how well you clean the place after move out. On behalf of a family member that rented from them recently, They will find a way to charge you for things you had no clue even needed to be replaced. For example, a microwave lightbulb fee for a microwave lightbulb that was perfectly functional. I've rented fro…

If I could give negative stars I would. We rented from incline for 3 years and they managed the property horribly. They would let the utilities stack up and not post them for us to pay until we were months behind. So all of the sudden we would have to pay like 3 months of utilities at once. We asked them repeatedly to please stay on top of the utilities so we wouldn't have to pay for months at once but they never could do that for us. We were never late on rent not once. But when we were finally ready to buy our own home they wouldn't work with us at all not letting us even leave one month ear…

By far the WORST people I have ever rented from jori Cooper is the only person there that will give you a honest answer. They are arrogant rude I rented for three years never late took care of home and got treated like a bum!! They charged me a extra thousand dollers on my deposit for a criminal record wich is fine but dont even think of getting anything back fee after fee I bought a house and had 2 months left would not budge on lease. Notice all the good reviews are from owners not tenants. I could ramble on but Samantha is horrible good luck if you rent from these people dont expect any he…

Incline is the best company that I have ever rented from, they are impeccable with their word, and they’re always on top of requests that have been made to help their tenants feel more comfortable and welcome. Incline property management is a five star rating and I would recommend them to anyone.

Before reading this review, take a look at how they respond to low ratings and consider whether the raw tone of their replies inspires confidence in the management. It clearly shows the type of communication tenants experience with them. The management of this property is inflexible and unresponsive. Communication is one‑sided: decisions are imposed without openness to dialogue or consideration of individual situations. The contractors they hire often take a long time to complete their work, which affects tenants within the property. They’ll try to hit you with charges any way they can. What…

I do not recommend renting a house managed by Incline, ESPECIALLY if it’s an older property that needs a lot of help. The Move In inspection isn’t done with someone from their company, like most well run property management companies, and therefore anything that you might have unknowingly missed (which could be a lot in an older home), you will be charged for it. They are impersonal and apathetic, I literally didn’t meet a single soul from Incline in the entire 3 years of renting from them. I’m not saying it was all bad, but the bad far outweighed the good. Find somewhere else to rent, I promi…

⭐ 1 Star Review Absolutely the worst property management company I’ve ever dealt with. My experience with Incline Property Management has been nothing short of frustrating. Their lack of communication, unwillingness to work with tenants, and constant overcharging make them a company I would never recommend. They tried to charge me $500 just for having my trash bin on the side of the house, when the HOA originally only issued a $50 fine. On top of that, they charged us a full month’s rent after our lease had already ended, even though we no longer lived at the property. At move-out, we went …

Never in my 10+ years of renting have I ever been SCAMMED so horribly. Upon my move in the place was full of dust, mold, and what looked like to be some kind of dirt. I quickly found out I had NO CONTROL of the AC... I spent everyday freezing to death, and I'm not 100% sure but think that may have been illegal? THEN it gets worse... any issues I complained about throughout my stay were never actually fixed... I usually had to waits days for a response and WEEKS for sometimes an actual solution. The place even FLOODED and I got NO HELP. Finally, upon leaving I was charged $50 for a SINGLE lig…

I’m honestly fed up with the blatant lies and manipulation from this company. There’s an obvious pattern here every single time someone posts a negative review, the page suddenly gets flooded with fake 5-star ratings. It’s a complete scam. Multiple people, including myself, have dealt with mold issues, terrible communication, and unfair deposit practices. And when you try to speak up, they deny ever renting to you just like they do to everyone else. It’s disgusting. I literally had to make another account just to post this again because they tried to erase my experience. The fact that they tr…

Working with Jori has been such a wonderful experience! She is knowledgeable, kind, and made the moving process completely stress-free. Jori goes above and beyond to ensure everything runs smoothly and is such a pleasure to work with. I can’t recommend Incline Property Management enough!

I have been working with Jori at Incline to find a residence for me and my family. She has been very helpful and works hard to meet my needs. I appreciate the time she has taken and has been excellent to work with

The doors are broken and they do nothing, nor do they provide a repair date. The floors are damaged and scratched, and they don’t say when they will fix them. They only write to increase the rent, and everything else stays the same.

Living here is great! Everyone is so friendly and Jori responds to messages super quickly.

Sharon made move-in stress-free!! Everything was ready and she answered my questions fast. Thumbs up!💗

I rented a from this company a year ago, WORST MISTAKE. I lived five hours away and couldn’t do a walkthrough before moving in biggest regret. When I got there, two of the bedrooms/bathroom had black mold and it was never shown in the photos. When I complained, they just painted over it instead of actually fixing it. The place was disgusting when we moved in we had to scrub the floors ourselves. It flooded not once, but twice, and after sending random people to “fix” it, they decided it couldnt be. Meanwhile, I had zero control over heating or cooling, and most of my messages and concerns were…

Truly one of the few property management companies that isn’t terrible . Jori and everyone there made our renewal easy and always responds quickly to our questions!

Has a recent move-in to one of the apartment units. There was a lot of problems I saw as I was moving in. I needed to be resolved within the appliances and conditions of the apartment which they are responsible to take care of. Emma was very attentive and understanding and tried to quickly help as much as she could and making the process easy and fast so that we could get everything in working order as we were moving in. They have been able to take care of us well and fix any issues which may have been caused in the past before we came.

So far, so great! Their customer service is better than I expected. It is prompt and friendly, and they are clear. Shifting from an owner occupied single family home out of state to a rental was something I dreaded. All of their processes were easy to follow and it never felt like I was talking into a void. They’ve really routinized their payment, issue, and communication strategy, too. You do pay for some of that as a renter, though ($50/month). Their pet fees are super reasonable compared to the local market as well. My lease is brand new but I see myself staying for awhile with this rental …

It doesn't get much worse than this company. This is a warning for both potential tenants and home owners looking for a property management company...just don't. We had a hole in our bathroom ceiling for 90 days, in which mold was discovered in it. We had constant gaslighting from the property manager. My partner got mold poisoning from the home. We were never informed when we had contractors scheduled. The list goes on and on, and my partner will be writing a review as well. It's a shame that there are people that work for these companies that have every intention of taking advantage of peopl…

Horrible to work with and will lie and make up charges to make sure you do not get anything back from your deposit. Charged us $49 to swap our air filter that we switched walking out the door. Charged us $70 to remove wasp nests that we’ve asked them to remove for months. Charged us $187 for drain stoppers we never had in the first place. Bad at property management in general.

Our overall experience was decent, though we did run into some hassles at the end regarding the deposit and damages, especially given that it was a fixer-upper home. I would highly recommend taking detailed pictures and notes of every little thing before moving in, as Incline will charge you for even minor issues like loose shelves or dusty vents. If any door stoppers are missing, make sure they install them before move-in, or you may end up paying for “new” ones later. Be prepared for a potential cleaning fee of up to $1,000, regardless of how clean you leave the place. I personally wouldn’t…

They deliberately attempt to take advantage of tenants. I would strongly reconsider renting from this company, and if you are a property owner seeking a management company, I’d recommend looking elsewhere, as their practices are inconsistent and their treatment of tenants is deeply concerning.

WORST!!!! Property ( Management) company ever. If you ever have any issues at all in your rental GOOD LUCK! I would call time and time again to try and get the sprinklers repaired . I waited for almost two months before someone called me back about it. I had already fixed them myself by then because they hold you responsible for keeping the grass alive as well. The house was spotless and yard was in tip top shape with many compliments from the neighbors saying it has never looked so good. When we tried to get are deposit back it was a nightmare . They will still your money from you right and …

6/10/25 Unfortunately, in my final review, I have to echo many of the complaints listed. I would not recommend Incline Propery Management to rent from. If you choose to rent from them, expect a $100 inspection fee (we actually didn’t have to pay this because our lease was taken over mid-lease, but this will be relevant to my next concern) and at least $300-$400 for cleaning even if it is very well-cleaned. We deep cleaned and were still charged for 8 hours of professional cleaning. Not here to argue about industry standards, I’ve accepted it and moved on, but it is much higher than we’ve p…

A review over the last couple years renting through Incline Property Management in Salt Lake City: In short: 1. They cannot keep track of charges when it comes to utilities, which will effect your credit. 2. They will ask you to do their job for them in some cases. 3. Too frequent inspections based on landlords (at least in our case) 4. Massive increase in rent due to “under-market value”. 5. Read your lease carefully for any typos or misspellings. Understand how to get your deposit back and know they wont give your deposit back if you clean the property yourself. 6. They will leave you in th…

My husband and I recently rented a property from Incline Property Management and our experience was more then wonderful! After contacting every other property management company in St George and going to different offices and being treated so horribly, we finally found those guys ! After contacting them , the sweet lady in their office helped us with any questions, never seemed bothered by us , processed our application and gave us the key to our new home within 48 hours ! Thank you so much to Sharon Frazer for all the help and for being so very patient and helpful in every moment of our movin…

Literally impossible to get in contact with. If you are a current tenant, and you need to get in contact with them, I strongly suggest you text the “emergencies only” number in your lease, as it is literally the only way you will ever get a response from them on the same day. edit: you don’t have a customer with this name because i used a burner account, yall are retaliatory in your business practices to people who leave bad reviews.

Great property managers! Responsive and helpful. I love my house and the whole situation

I adore Samantha personally and professionally! She was always kind and professional and helpful to me. Her staff was the very same. I leased with her for 2.5 years and in that time I was VERY happy! Yes the rent went up and things changed but that happens when it's a ("landlords paradise") in the state of Utah. She is doing what all other landlords do... managing :) One critique is my rent went up a lot but she ended up renting the unit for less. That blows my mind because a resident whom pays on time, never been late, has a unit that looks new after years of residing- I had hoped to keep the…

Do not rent from this company they will steal your security deposit. Read the other multiple reviews below about this. They only care about the owner of the unit and not the tenants. They will charge you for damages from previous tenants, steal your money, and probably still not fix the damage. It’s likely a cycle. If you do rent from them read the fine print as they ask you to pay for professional carpet cleaners with your own money even if the carpet is old, gross, and should be replaced. Ours was stained upon move in captured in photos and they still charged us. If you ignore all of the red…

Incline property management was brought in by the landlord in the last few weeks of a 12 month lease held by myself and two roommates. I personally attest and stand witness that the property was treated with the upmost respect and cleanliness by the tenants, myself included. (I personally own two Canadian rental properties myself). The place was spotless and cleaned weekly. Before we moved out we conducted a goodwill final clean to handoff the property to the next future tenants the same way we had inherited it. After the move out period, my roommates and I were pinned with around a $1,400.00 …

I would recommend seeking alternatives before renting from incline management. No one was particularly rude, but there has been a lack of professionalism that seems to be echoed by most of the other reviews (the tenant reviews, not the reviews from employees, partners, or otherwise biased parties) I believe me and my two roommates were exemplary tenants, and we paid everything on time, we rarely (if ever) had any issues that needed addressing and abided by all the rules expected of us. The unit was wonderful, if a little unclean when we moved in. Before we moved out we cleaned according to our…

Update: We have now asked this company for some sort of receipt of proof of the "repairs" they made 3 TIMES, and they have yet to show us anything. Additionally, I know that customers can be a bit crass or unreasonable at times, but just look at some of their responses to their reviews. Instead of being professional and respectful, they make false accusations and point fingers of blame. Very childish and tactless. I would strongly encourage anyone who is thinking of renting a property from this company to turn and run the other way. As my wife and I prepared to move out of their apartment we …

TLDR: Doesn't matter how clean you leave the place they'll still take most of your deposit and try to make it seem like the place was left in shambles. Just read their response to this, you'll see what I mean. They expect to spend your money like it's nothing and just have you be fine with it. Moved out and cleaned everything very well. I personally wiped the walls and baseboard, mopped the floors, wiped down inside the oven, cleaned the tub/shower and toilet, and unclogged the shower drain a week before moving out. Counters were wiped down mulitple times before we left, I wiped down every cu…