Joseph Thomas Real Estate Reviews

This company acquired the management contract for our apartment complex and immediately raise the rent while simultaneously refusing to pay for anything. I, a mother with young children, had to pay to have my own tub resurfaced, out of pocket, in order to pass inspection. They refused to pay for it even though it was flaking rust into my child's bath water which they would then swallow. They stopped using our previous landscaping company and are now using a family member to maintain the lawns and plants. Or rather not maintain anything. I don't know whose son it is, but when I reached out to f…

These guys gave my family the worst experience ever. CHECK FOR MOLD in these apartments. OWNERS, they will not take care of your property.

They manage my rentals and do an amazing job! Kathryn there recently placed a great tenant into my new rental I purchased and she was thorough and fast to respond. Thanks!!!!

We've enjoyed our time at Joseph Thomas! We have a great landlord, and representatives at the office are always willing to help us.

Our manager Mason was nice and really easy to work with. He wasn't the problem. It was probably the extra added fees that this company gets you with. You will have to pay for portal fees and utility fees and rent is increased every year $100 a month. The maintenance is not bad it's just not the best. The apartments are really run down so you constantly have to keep putting in request. They had to put in a new A/C unit because it kept breaking down. I would say we were without A/C for about a month until it was actually fixed. They kept sending maintenance men that had no idea what they were do…

These guys are the WORST! Do yourself a favor and stay away. I lived at Millenial 2 for a year under Joseph Thomas and would frequently have the same conversation with the tenants: the people are fun, but the management is terrible. They told my roommates and I that we would have a remodeled apartment within 2 months of moving in when we were getting our lease, but they moved everybody else in the apartment before us and we NEVER had a remodeled apartment. Further, they didn't respond well to us when we communicated, they would often fail to tell us when our water would be turned off because o…

Honestly, I recommend avoiding Joseph Thomas Real-Estate altogether. They are shady and unethical. They enjoy nickel and dimming tenants with little excessive fees such as maintenances, rent payments, carpet cleaning, & parking at some locations. Joseph Thomas Real-Estate charges a payment fee for making rent payments to them on a Point of Sale System Joseph Thomas Real-Estate chose to use, but J.T.R.E imposes that cost on their tenants for a service they signed up to use. J.T.R.E also charges a Carpet cleaning fee at a property that DOEST NOT have any carpet in it, which is very unethical. J.…

Very friendly, respectful, and helpful staff make sure issues are addressed within the such a quick turnaround and provide quality service! DarLena is quite possibly the friendliest office staff I’ve ever worked with! She is gold!

These people are slum lords. Our apartment was infested with cockroaches (we would have to kill upwards of 20 every day) and when we asked to be released from our lease because the conditions had become nearly unlivable, we were sent a letter by their legal team refusing our request, stating that a roach infestation was not sufficient cause to terminate our contract. They also said that pest control is a “tenet responsibility”. These people do not care about giving you a pleasant living experience on their properties. Once you’ve signed a contract, all they care about is enforcing it. There ar…

I was trying so hard to like this place. I really didn't like it from the start (334 w apartments) When I toured, I got showed a very dirty apartment and the building itself isn't very clean (from the outside or in) cobwebs in pretty much every corner. Their "gym" is a total of 4 equipments, in 2 separate and very tiny rooms (2 equipments for each room) and the cleaning they did to my apartment before moving in was disgusting. Behind the toilet seat (where it latches on) was so disgusting. There was black smudges on the light switches. The shower head was absolutely disgusting as well, so disg…

Worst management company I have ever dealt with!!! Avoid like the plague. Air conditioning hasn’t worked for awhile and no one will even respond about it. Yet they charge an apartment of SIX girls $75 EACH for utilities that don’t work and that they don’t fix. The fridge was broken when the girls moved in and it took 3 weeks for them to fix it. They charge a complete scam of $150 just to move in, but the apartment wasn’t clean and they were using it to store construction equipment as we were putting her stuff away! And they charge another $10 fee just to pay your rent every month!! This is wil…

I’ve had a very positive experience renting from Joseph Thomas Real Estate. They are professional, responsive, and genuinely helpful throughout the process—you’re talking to actual people who treat you like a person. Keep in mind that people often only leave reviews when something goes wrong, so don’t let the negative reviews overshadow the great management they provide.

It’s ridiculous that when tenants leave reviews, management gets to respond with lies, and Google doesn’t even give us the chance to reply back. We lived at Heritage Court in Provo for 2 years before moving out of state. When we left, we had $905 due back to us from our security deposit and rent credit. Instead, they sent us only $40. Here’s how they robbed us: • $70 for water and sewer • $143 for carpet cleaning (there has NEVER been carpet in this apartment) • $590 for cleaning (we returned the keys with the apartment already clean — this charge is outrageous) • $62 for water and sewer agai…

They tried to cancel my lease due to a clerical error (before I had moved in) without telling me what was happening. They gave me an apartment littered with trash and what appeared to be blood stains. They are currently attempting to charge me rent after my contract has ended. I have other issues but I think this sums it up.

Not the greatest management company, which is unfortunate since they have a monopoly on rental properties in Provo. We lived in an apartment managed by Joseph Thomas for a year, and we did not realize how bad it was until we moved out. For example: our a/c in the apartment was broken for three weeks in the middle of July. We sent a maintenance request the day it broke and they didn't get to it until almost a month later. Our toilet (the only one in the apartment) was also broken (it didn't flush) for three weeks. When I tried to communicate with them about resolving those issues, I was sent a…

I had a wonderful experience with Joseph Thomas Real Estate. I’ve rented from many places that were less than satisfactory, but my experience here was different. The team is always quick to respond, professional, and genuinely cares about both the property and the tenants. Whenever I had a question or request, they handled it efficiently and with a positive attitude. It makes a significant difference to work with a management company that feels approachable and trustworthy. I highly recommend them!

0/10 would not recommend. Management does not care about the tenants. Someone broke the window from the outside, which the cops confirmed. Had nothing to do with us. The management mandated we pay completely out of pocket for a new $500 window. They would not help at all in covering the window with a temporary secure piece of plywood to make our apartment safe for the month it took for the new install. They had no regard for our safety. Management doesn’t enforce support their noise policies. Dogs barking and loud music were a frequent occurrence in the adjoining apartments, even through the…

Not a fan of this real estate management company. It seems great but at our place they don't help out with much of anything. Lots of fees with moving in or out. Had to beg someone to come mow our lawn and didn't get someone for 3 weeks. The house needs repairs, especially on the doors and locks but deemed as not necessary so we always had a draft and bugs coming into our place which is another thing not covered by the company. You have to deal with that and turn up the heat (raising utility) and take care of the bugs or just live with them. Not a fan and wouldn't recommend.

They did a great job at helping me with maintenance and I enjoyed working with them

RENTER BEWARE!! Black mold, rusty tub, carpet too old to clean w/o disintegrating, rude office staff. Property management is rude and won’t fix anything but now that they need to find a renter for her apartment, they immediately went in and painted over the mold. My daughters tub was rusty, toilets didn’t work well, kitchen sink pipes underneath would come undone and water would go everywhere, carpet is so old that we can’t get it professionally cleaned because it will disintegrate. Indoor stairs to apartments are never vacuumed and full of leaves and dirt. It’s virtually impossible to s…

Please do not rent from these guys unless you are about to be homeless. There is so many horror renting stories that we have to tell but we'll just leave it at that.

This company is horrible! They never answer there phone during office hours. Very unclean and disgusting and unsanitary. I was wrongfully evicted I think they just wanted to kick me out so they had more room to renovate. They discriminate people who rent there for religion if you are not LDS. They made an illegal contract with me because they allowed me to sign a lease at 17 with no parents approval or anything which legally they can’t do that because I’m not 18. They have been threatened to be sued twice and I’m about to make it a third time . The communication is horrible. I’ve been waiting …

I would not recommend renting through Joseph Thomas Real Estate. Pros: my apartment was nice, the manager was friendly and communicative while I toured and before I bought my contract, no cleaning checks were performed in four months (if you like hands-off management, this is the place), maintenance was reachable, no surprise fees Cons: management is EXTREMELY difficult to contact once you are locked into a contract. Prior to moving in, I contacted the manager via phone and text for over two months with a single question and never got an answer. When I moved in, I texted again to ask for bed…

DO NOT LIVE HERE UNLESS YOU ABSOLUTELY HAVE TO‼️‼️‼️ The apartment is nice. The laundry room is pretty good. The “fitness center” is okay, but the thing is that the management is the worst I’ve ever experienced and does not care about you at all. We offered to paint spots on the walls because they were severely damaged, even though in the tour they told me they would paint it but then didn’t and when I brought it up they said “do you have that in writing?” The paint was a completely different color, they didn’t provide any tools, and no compensation. Their autopay system messed up and over dr…

Current tenant at Heritage Court I wish I could give this management a -3 star review. We took the place with a promise that they would fix the floor and walls that were in terrible conditions. We then moved in and found they had not addressed the walls whatsoever. When reaching management they answered “do you have that in writing” when they were literally the ones promising in our face they would address it. We came to an arrangement and offered to paint the apartment, they provided the paint but NOT the tools. So that was another hundred bucks. They provided a different color than the be…

Nasty management. Stayed at Westwood for the summer. When I was supposed to get my security deposit back they tried framing me for damages in the apartment when I was the only one that reported it and documented the whole thing so they backed off. But they broke Utah law by not informing me ,or my 5 other roommates, within 30 days of why I wasn't or when I was getting my security deposit back. I'm still waiting for them to get it to me

Management were actually pretty helpful in both getting and selling my contract. They were responsive to maintenance requests, but be aware of the following: - I sold my spot in a 3 person contract to a friend and Joseph Thomas charged the full $200 fee to sell my contract. :( - I made a maintenance request to fix a hole in a closet door that I broke (and said was my fault) and they charged me $177 after repairing it. More expensive than buying a new door :/ So I didn’t have many negative experiences but the ones I had were expensive

When we first moved in the manager was quite friendly and the apartment was clean but then I noticed the toilet leak and was told the old carpet would be replaced but never did. Also didn’t have a small curtain for my kitchen window it was all broken. I then noticed some cockroaches crawling around in the kitchen, along with ants they where in my bed at one point and on the walls in the bedroom, there’s dog poop out back all the time in the grass, the hall ways are filled with dust garabage, leaves and debris, you only have 1 parking spot the other in the street good luck with that because the…

Joseph Thomas real estate is extremely difficult to work with. They don’t do any upkeep on their properties so they look and smell terrible. When my husband and I first moved in there was a leak in the bathroom and an outlet wasn’t working. They fixed the outlet and also said the leak was fixed, it was not. We complained about it 2 other times and each time they said it was taken care of… it was not (they didn’t even try, they just came and looked at it and then checked a box). We had to keep towels on the floor to keep it from flooding onto the carpet, knowing we would still be responsible f…

We had the opportunity to live in one of Joseph Thomas’ apartment, and it went very well, and the people who work in the office are very friendly.

Arreglaron rápido el problema que teníamos. Gracias

The management was such a pain here. So many large corporate decisions that they just refuse to budge on unless you can afford a lawyer. Basically if you decide to live here just realize you’re going to get harassed by management at least once or twice a month. Once I walked down the hall and I saw 3 eviction notices. We got one too because we had a little 5 inch tortoise in a terrarium that was a registered ESA legally. Btw non-roaming animals in the state of Utah are not often considered pets. The fact of the matter is we got bullied out of our apartment. Funny you guys mention being one fi…

Kathryn is my all time favorite person to talk to when dealing with paying my rent. She is so down to earth and laid back. It makes working with her a breeze and a joy to talk with :) Idk how much this woman makes but she definitely needs a raise! She always makes sure we’re taken care of :) I haven’t had any problems from renting from this awesome company! I’m so thankful I found this company 2 years ago :) I’ll always recommend!!!

The onsite managers at the 334 w apartments are absolutely amazing. They’re very attentive and make get things done right away. We love them!!

We have loved living at Lilac Place under the management of Joseph Thomas! I love the office management and maintenance techs. They are very personable, understanding, and genuinely good people. I can tell they are trying to make our apartment experience a good one.

I had a great experience with Joseph Thomas Real Estate! The apartment I rented was in Condo Row, and was clean and well taken care of. Management was kind, and easy to communicate/work with. I was going home for Christmas, but had to be out of my other apartment before this unit was available. Joseph Thomas worked with me so I could move my stuff into the apartment, and not be homeless. They are kind and understanding, and I highly recommend using them to find housing!

Before i bought my own place - I lived here and asked their maintenance person to come out to fix the heater in the winter. While they fixed the heater, they also went ahead and replaced the filter and charged me for it. I never asked them to replace the filter, but they did it and charged me without asking. I argued with customer service to get that refunded but they refused. They also raised my rent every year I was there. If you choose to live at one of their properties, you can count on them trying to nickel and dime you whenever the opportunity arises.

Super great care for their residents! We submitted a maintenance request and heard back the same day and got it fixed shortly thereafter.

This review is strictly for the maintenance work who came to our apartment today: Thiago, is always so bright and happy. He does the work quickly and explains when plans change. I would welcome Thiago back in my home any time. He is amazing.

Maintenance is always very quick and helpful! Thanks for the help Francisco!

Kathryn is the most amazing manager ever! She is always quick to respond and helps resolve any issues that arise quickly and with much appreciated communication and kindness. The owners did a great job hiring her to manage Parkside, because of her specifically, it makes it a great place to live.

I, personally, had a positive experience here! I think the housing is realistically priced for Provo and provided sufficient parking for its tenets. Michelle and Benjamin are always very prompt with addressing issues that come up with apartment related problems. Probably the best management I’ve had during my 5 years in Provo.

HORRIBLE and DISHONEST. This was hands down the worst rental experience I have ever had. Maintenance took weeks to months to even get someone out to look at issues (there were many), and we had to file maintenance requests several times before anyone responded. One of the biggest issues was our heating/ac system, which, while running us about $200/month in gas and electric, still could not cool our apartment below 90 degrees in the summer or heat it above 55-60 in the winter. Someone came out to look at it a few times, but nothing was ever fixed and it made being in our own home virtually unbe…

Don't be fooled by the high ratings. Those are left by the landlords that Joseph Thomas works with. Landlords are the only ones that this company treats with empathy and respect. Being a tenant with them is miserable.

Joseph Thomas has done many things to show that they don't see their tenants as people. To start, they suddenly raised rent $200. They turned off everyone's water in the morning on a weekday while everyone was getting ready for work without any notice. When the water returned, the water pressure in our shower and faucets was so low, it was a joke. They lowered everyone's water pressure with no warning to save themselves a buck. The worst thing they did was enter into an agreement with a towing company that brought towing to the apartments every night, without fail. They gave the towing compa…

Joseph Thomas is the kind of greedy management company that acts as if they're managing living spaces for cattle instead of homes for people. They raised rent $200, they shut off water and lowered everyone's pressure to save themselves money - all without giving us any warning. They entered into an agreement with a towing company and gave them a list of our cars so that they would come specifically to tow our cars each night - the people paying them rent each month. They don't have an ounce of empathy for the struggling students that they house.

It’s you against them, chasing you to get money. They don’t know how to treat they tenants

I really don't know how to begging . Please don't get tricked by the very few fake good reviews that this company has. There are neither enough nor correct words to express how relieved I am that I'm no longer bound to an apartment that has been managed by these people. The level of unprofessionalism that they have shown is beyond comprehension. They love to add hidden fees and to overcharge for their "cleaning fees," but yet when you get into a new apartment, it is filty! I had the unfortunately luck of live for 3 years in the complex called "Lilac Place" and I have nothing good to say about …

Absolutely terrible company. I was waiting to see if they would fix our issues before leaving a review but after almost 3 months they have showed nothing but unprofessionalism especially the lady in charge that seems to not be able to answer emails or the phone after the one time she did. We moved out after three years of living in Bullock Apartments and that was rough within itself and way overpriced. We moved across the country and had many family and friends come and help us clean every single thing on their list before we moved out, and shocker just as many others have stated we were withh…