Property Management Systems, Inc. Reviews

I had an outstanding experience with Sea Mountain Property Management. Sergio Martínez and his team did an exceptional job managing my property. From day one, they were professional, responsive, and always willing to help. They consistently kept everything organized, ensured the property was well maintained, and were attentive to the needs of my tenants. Their communication was excellent, and they handled every situation promptly and professionally, giving me peace of mind as a property owner.

Destiny and Shannon are our property's management team and both of them have been fantastic. Destiny has found a number off issues within our HOA that needed to be addressed and has taken the steps to make sure our residents and board are both working together properly. Her knowledge, experience, attention to detail, and willingness to help is second to none. Her assistant Shannon also is incredibly helpful, prompt , and willing to help whenever I have reached out to her. I am happy to have these two people manage our community.

Run from PMS if Quinn Eliason is assigned to manage your community. I can only speak for myself but their responses have been horrible. I’ve had the opportunity to be on my communities HOA board and now I’m just a homeowner. During a recent exchange where I asked about lawn care. I was told by Quinn “it will start in a few weeks”. Not really an acceptable answer when I’m paying monthly for these services. I replied back that it sounds like we don’t have a contract in place. Quinn then replied that we did. Growing increasingly frustrated and since our community apparently had a contract for l…

BEWARE! You will deeply regret investing your money in Property Management Systems Inc. You will spend much energy and time to force them to fulfill basic duties. They don't honor their obligations according to contract. You will be demonized for trying to hold them accountable. However, they are very good at placing unreasonable fines. Safe yourself from headaches and stress by looking elsewhere for a reliable company.

Worst company to deal with. They recently changed over their service portal to some new company and its been nothing but trouble. Multiple owners are having trouble and no one here is trying to help. The new portal is clunky, like a child made it. People have been getting over charged and its a mess. In addition, I've had conversations with multiple owners about how basic requests for maintenance or other issues get ignored or pushed off onto the board, which makes me wonder why even pay a management company to do basically nothing. Don't use them, you'll just be throwing your money away.

PMSI is the Property Management for my HOA and they are horrible. Things got done until they changed our property manager and now the owners are beyond frustrated at their requests being ignored and nothing getting done despite the fact we pay them thousands of dollars per year. I wouldn't recommend them to my worst enemy.

Get another company to represent your property. They will runs yours into the ground slumlord style.

The townhomes used to have such nice front yards but now have no grass and trash in the front yards The hoa used to be a decent price but they continually raise it . It used to be 75 but now its 350 plus and the front yards look worse than ever. I would to know what they actually do with the extra hoa fees

We have made several attempts to reach out, but our inquiries have not been addressed. It is important for us to understand the situation, especially regarding the fees we are incurring. We would appreciate a prompt response to clarify these matters. UPDATE:We have already fixed the issues requested and paid over $1,200 in the same fees before, yet the charges still have not been removed. Despite multiple attempts to get answers, no one has been helpful or responsive. This situation is extremely frustrating and unfair.

We were not pleased with this company. They never let you know what's going on behind HOA paperwork. And very bad communication! They are never available unless you go show up in person. I do not trust this company.

By far the best HOA management out there. Every manager is dedicated to give your HOA the best possible experience. I’ve worked with several other groups in the Salt Lake Valley over the years and I can genuinely say PMS is the group you can trust to do what’s best for you and your community.

Not pleased with this management company. They raise HOA fee every year since we hired them. However, nothing has been done, except putting up couple unnecessary parking signs. Home owners still have to do everything and pay everything out of our own pockets, such as close the pool, clean windows?! Not to mention garage doors were not fixed after more than 2 months, which leads to cars that parted inside the garage got vandalized and still no responses. They were able to provide video footages which the home owners paid more than 100K for the monitors and internet to support the monitors each …

Already disappointed my HOA moved to this company. There is a fee to pay via debit, credit, or even electronic check... Ridiculous.

I would give them no starts. They are always at lunch or away. Eva I was told had personal issues and was never in the office. Olivia is of no help. Charles doesn’t respond. They screw up your accounting. They lie to you and blame someone else for their lack of not responding. Their portal app they want you to use has incomplete documentation or no information that is needed. Do yourself a huge favor and don’t use this management company.

Michelle and Shannon are so great to work with. They are getting our HOA board organized and getting our property back on track to being the best it can be. Both are great at communication and finding solutions. My stress has decreased exponentially knowing they are on top of things.

Property management systems. My name is Jay. I am with park shadows HOA board. I want to let other people and companies, board members and private groups with gated community's who are in need of, or just starting out looking for a company to manage their whole operations. This is the company you want. Eva and her assistant Oliva are as good as it gets in this business. 100% follow through on everything. If they don't know the answer,they will get you the answers you need. Fast and efficient. And most importantly they will deal with those people who like to cause problems. They know the rules,…

Zero stars if I could. My HOA started using this company and their accounting department is incompetent. They don't read the by-laws and charge late payments and interest fees on dues that they consider late. It takes them forever to correct their mistakes and the issue continues despite ongoing communication. They are also slow to respond to maintenance requests.

Patty Esch is our property manager. She has accomplished more than any other manager we have had. She listens to out board and helps us solve our many problems. She is fearless when confronting contractors and insisting on quality work. I appreciate all she does for Granite Pointe.

I have not had much experience with property managers, but it has not been great. That is, until Patty at PMS came into our lives! She has been wonderful to work with. Responsive, helpful, and truly seems to care about our community. Don't ask for Patty if you sign up with PMS because we don't want to lose her!

I have been very impressed with Property Management Systems as the HOA management company for our community. Their responsiveness and attention to detail have made a big difference in how smoothly things run. In particular, Patty has been awesome to work with as our main point of contact. She is always quick to respond to any questions or issues that come up. Her depth of knowledge about HOA management and her willingness to go the extra mile to help have been so appreciated. Property Management Systems does a great job staying on top of all the operational aspects - from budgeting to mainte…

Patty Esch does a great job!

This property management company has substantially improved within the last year dealing with condo buildings. Patty E has been responsive, professional, and has the appropriate sense of urgency when necessary. I appreciate her dedication to helping our Board through various hurdles, and greatly appreciate her resourcefulness!

Our HOA has been in existence around 20 years and we have contracted with PMSI for around 10 years; whereas we had two others prior to PMSI. Our personal account manager with PMSI has been Charles Blackwood for most of this time. Charles and his team have been great to work with and are very conscientious taking care of our unique circumstances due to our small property of 90 single lots, with a very large common area. Charles is a great resource with his property management skills, knowledge of how CC&R's work within the law and real estate knowledge, plus he is very patient dealing with "c…

The whole process from start to getting my house rented was smooth. All the ladies that have helped have been great to work with and I look forward to working with them during this rental journey.

PMSI has been essential to the success of HOA and property management. Their staff is extremely professional, educated and personable. The tools to manage our HOA are user friendly, and the staff is always available to answer any type of question. The service cost is certainly worth the service and benefit of PMSI.

Using appfolio online tools has been wonderful to manage our HOA. PMS staff has gone to great lengths to take care of issues that have plagued our owners for years. They take care of business!

Over the past several years, our family has experienced ongoing harassment and negligence from both the HOA board and the property management company overseeing Lincoln Manor. The core issue has always been a furnace venting dispute, which we attempted to resolve through a formal legal settlement in 2020. Unfortunately, that settlement was breached—not by us initially, but by the HOA and their attorney, who failed to follow through on their side of the agreement. Since that time, communication has been virtually nonexistent. Emails go unanswered for months, and critical issues—including lien …

Customer service is terrible. Good luck trying to get a response to any questions you may have. On 2 seperate matters I am up to the 3rd request for a response but have heard nothing. I was paying Xfinity an additional amount for HD; apparently it is now provided in the cable charge included in our HOA dues. PMS did not advise of this change and after many attempts to communicate with them about this they advised they were unaware of any changes.

Jesus el mantenimiento da muy buen servicio 100/100 5 stars

This is the 2nd time a homeless person tries to follow me into our building. Ii called the number Camila left in the building's elevator and spoke with a man named Al. Al's problem solving skills are non-existent. I asked wether they could ask our building's maintenance guys to go to our lobby to ensure no trespassing takes place and Al said he works for Camila and does cleaning services. I've tried to call the numbers provided in the past as well when I couldn't get into my building. The people who answer are always rude and not hepful. Hope no one gets into the building !

Moved in a couple months ago and have loved it. They are quick with responses to concerns.

Don’t rent from them. They will neglect maintenance requests and then pin it all on you after you’ve moved out. They will charge you for things that weren’t broken/damaged. They will say things were stolen that were not. They will take most of your income if you are the property owner, and they won’t communicate the requests to you sent in by your tenants. Looking to bleed yourself dry, to the bone, then go ahead and rent from them or have them manage your property. Hell is coming for them. Guaranteed. Update: we were friends with the property owner. He openly admitted to many facts, one of w…

Ive lived in the foothill condos for about a year and an half and my experience of the HOA is such a disappointment. For something that costs what it does, the hot tub was broken for weeks on end this year, cracked broken pool chairs, the fitness room is a joke. Erika is highly unpleasant over the phone, cold and condescending. I suggest giving her a lesson in customer service.

Not only is it almost impossible to get a hold of your HOA, Whenever I do get a hold of them, it's 90% of the time Erica who answers and is always rude to you.

Jesus went above and beyond for my wife and I! He walked us through the process because we hadn't rented a place in over 15 years and alot has changed in finding and spending money just trying to put in applications. He even has helped us after the move-in. I don't know what we would have done without him!

Really professional staff and employees 👏 smells nice the stairs are hard

I wish I could give a separate review on Stacie alone. Stacie I would give ten stars if I could. We have rented our home with property management systems for nine years this November. We have had our ups and downs but most of our downs have been with the owner of the home himself and his unwillingness authorize repairs. As far as Stacie (an office manager) goes however, she has always been so kind, accommodating and at times compassionate with what life throws our way. Always willing to accommodate us as long as we are being communicative of what's going on. Heather the maintenance manager has…

PMS is right and the perfect acronym for how the staff act. I am so glad that my bf has finally escaped the property being managed by them. Maintenance requests always went ignored until there was significant damage and our landlord would then have to call them to remind them their job is to handle property needs not him. Front desk girl is beyond rude and shouldn't act like she's still answering the phone for Walmart where she can act like a brat. If you are a renter in a condo community stay away from any that have PMS as their management or you'll wish you had listened to all the negative r…

Maintenance has always been very curious and knowledgeable. It has been very reassuring when something goes wrong in the house! Thank you!

The staff is so attentive and they always make sure i understand things well. renting can be stressful but they make it easier.

Best property management company to work with. The staff is friendly, professional and quick to deal with my requests! I would definitely recommend them

Really awesome customer service and an overall great company to rent through!

I rent from property management system. Every one I have dealt with from office to maintenance has been so friendly and helpful. They respond to all my questions by text within 30 minutes. I highly recommend using their service.

I never leave reviews but I felt like this was a most. I have nothing but great things to say! They were so accommodating and do their absolute best to make sure I am well taken care of. I’m so grateful to have a positive renting experience.