Rhino Property Management Reviews

Alejandro arranged weather stripping installation on our doors. Drafts are gone and the house is quieter.

I have enjoyed my property to be serviced by Rhino. I do have a tenant that contracted me and has not enjoyed them as the property managers. Lots of reports, pictures etc that they need to take.

One of the things I value most about Juan is his communication. Owning rental property can be stressful, especially when issues come up unexpectedly, but Juan has consistently made the process easier. Recently, I had concerns about charges on my account and some questions regarding my property's status. Juan took the time to review everything, explain the details clearly, and make sure I understood exactly what was happening. He was professional, respectful, and never made me feel rushed. It's obvious that he takes pride in helping property owners and making sure they have the information they…

Great company, super responsive, have found great tennants

The customer support from Juan is top-notch; he always ensures I’m speaking to the exact right person for specific billing questions.

Thanks to Juan's clear and consistent reminders, managing my monthly schedule is incredibly easy and stress-free.

I highly recommend Rhino property management to take care of your investment. I had the opportunity to work with Kaeden Faulkner. He was extremely professional and knew what he was talking about. He took care of me and made sure my property was taken care of.

I recently had the opportunity to work with Rhino Property Management. They were extremely professional, it was obvious how much they care for the properties they are responsible for. I had the pleasure of working mostly with Kaeden Faulkner. Kaeden went above and beyond. He answered every question I had, he was extremely prompt and responded every time I needed something. This company is top notch, you will be extremely happy if you are lucky enough to get to work with them.

have to agree with the other 1 star reviews. Maintenance charges were attrociouis. $85 weekly for lawn maintnenace when all I had was weeds and sticks in the lawn. When i terminated my agreement they hit me with $350 'record retention fees' and $100 to send me my 1099. awful communication methods, steep fees, insane maintnenance charges, probalby theyre getting kickbacks or profiting on those repairs. I kept gettign violations from the city because the yard was in disrepair, and clutter and debree scattered about. Oh and the weeds were to big, but wait--i was suppsoed to be paying for la…

I am very disappointed in the way this property management company has handled my daughter's situation. Her refrigerator began leaking, and despite reporting it multiple times, it took weeks for management to respond. When they finally provided a replacement it was with a used refrigerator that stopped working within a day, causing all of her food to spoil. After the repair failed again, resulting in yet another loss of groceries. This has created unnecessary financial strain and frustration. Reliable appliances and timely maintenance are basic expectations in any rental property, and those ex…

I’m extremely disappointed with this property management company. We’ve had issue after issue, and nothing gets handled in a timely or professional way. Our fridge started leaking water all over the kitchen floor, and even though we reported it for weeks, nothing was done until we said it was damaging the wood floor. Instead of fixing it, they gave us a used fridge that worked for a bit and then completely stopped cooling, which ruined all of our food. After getting a part replaced, it worked for a bit, but it just failed again this weekend and all of our groceries went bad again. We still ar…

They managed a repair job on my property, and the result was great. High-quality service and very reasonable pricing.

They helped me rent out my condo and took care of all the details. The quality of their service was impressive, and the price fair.

They manage my condo, and I couldn’t be happier. The quality of their service is consistently high, and the value is excellent considering how stress-free they make everything.

I’ve been an owner with them for over three years, and I love their online portal. It’s easy to see rent payments, expenses, and maintenance updates anytime.

They helped me prepare my property for rent, and the quality of their recommendations was excellent.

Rhino advocated for a security camera installation that the owner was hesitant about. They explained the necessity and got it approved. Fantastic results.

Needed owner approval for painting a room. Rhino presented the request and got a quick "Yes" back. Smooth and helpful process.

I trust them completely with my property. They treat it like their own.

The garden assistance I received was top-notch. They fixed the drainage issue and the yard looks so much better. I appreciate the hard work from the team.

Great experience overall. They were responsive, friendly, and always kept me informed about my property. Worth every penny!

I always feel like my property is in good hands with this team.

I initially found this company through Google to manage my fiancée’s rental property. Unfortunately, over the past six months, the experience has been frustrating. We've encountered multiple issues, including incorrect billing, inaccurate charges, and a lack of follow-up when requesting clarification on invoices or work orders. We hired this company to simplify the rental process and reduce the time and effort on our part, but instead, we’ve spent just as much time—if not more—following up on accounting errors and chasing down answers. Given the ongoing issues and the added hassle, the servic…

Awful service. They keep messing up on the owner income/expense statement each month. Waiting to see if I can get an accurate statement and the money they owe me. Property owners are better off with going to a different company to have their property managed. Will update when I receive a response.....

This team is simply the best! They handle everything with professionalism and care. I never have to worry about my property because they take care of everything so well. Highly recommended!

They keep the property looking amazing and handle any issues right away.

Our experience with Rhino Property Maintenance has been mixed. We only used their service to help us with finding a renter. Megan has been great to work with. She is thorough with her property inspections and pointed out where we could improve the property’s showing potential. On the other hand, their maintenance people were not so good. We contacted Rhino when we found the lockbox they had installed on the property’s front door had been damaged by someone from Rhino or by someone they sent unsupervised to the property. Rhino sent someone from their maintenance department to fix it. Rhino then…

LOOK AT THE 5-STAR REVIEWS — MANY ARE FAKE. Most of the profiles posting them have only ever left a single review. When I first found the home I’m currently renting, I was thrilled. Unfortunately, it didn’t take long to realize we had made a huge mistake. If you’re considering renting from this company, here are a few things you should be prepared for: 1. Constant maintenance scheduling issues: Maintenance appointments are frequently canceled, rescheduled, or scheduled without proper communication. For example, the required seasonal HVAC tune-up was canceled by the company, yet the technicia…

We have had a great experience with Rhino Property! They made it super easy for us to sign the lease initially and then to stay an extra year. Everything has been very transparent and honest. They’ve taken our concerns seriously and addressed them immediately. It’s always a little scary to sign a lease, but the whole process was very easy and pain free. I do feel like this is a company that has no ulterior motive and wants to help you get into a home you love.

Literally the worst company I’ve ever heard of. I’m warning you that if you work with this company they will not address maintenance request. And you cannot get ahold of anyone ever. Via phone or email. Try to call the phone number on the website and reach someone if you don’t believe me. My mother’s apartment was flooded with sewage and they are trying to force her to pay for the furnace and all the damage. And they aren’t responsive. I had to call the health department and they still don’t care. They aren’t responsive SLUMLORDS

The security deposit guidelines were explained perfectly by Juan right from the start. I highly appreciate his transparent approach.

Alejandro coordinated a full replacement of our toilet's internal components rather than just tweaking them. It actually runs better now than it did when we first moved in.

Mark was amazing! He made sure to get my water heater replaced the same day and stuck with me through the chaos of getting there! I’m very grateful for him helping me and keeping me sane! Now my new water heater is even better than the last one! Thank you Mark!

When the furnace failed, Alejandro made sure a technician was sent out and stayed on top of the situation to ensure the motor was replaced properly. We really value his dedication.

Alejandro from the Rhino maintenance department arranged for a technician to get our furnace cycling correctly again. Very knowledgeable and efficient.

Juan helped me navigate a tricky late fee situation with total professionalism. I really appreciate his fairness.

Our disposal was jammed tight, but Alejandro managed to clear it and even gave us tips on what not to put down the sink.

Huge shoutout to Alejandro for his professionalism. He didn't just patch the pipe; he explained how to prevent it from freezing again.

Alejandro from the maintenance team handled the repair with incredible precision. His technical knowledge is second to none.

The way they handled my late fee inquiry was very professional. I’m grateful for their fairness.

no heating, no a/c and no thermostat. rusty laundry machine ruined all my sweaters. Do not rent from them they do not care about their tenants.

I just wanna give a shout out to Bernardine. Casanova, she went above and beyond to help with my housing situation. She has taken her time, was really patient with me. Asking a lot of questions checked in with me when needed follow through with everything she offered, even if it wasn't the monthly special, she tried to get me a special for the next month. She was very awesome, respectful. Educational and very great positive attitude.You need to hire more people like her and I appreciate her services.Thank you so much. Even if the apartment doesn't have everything we need, it was a good experi…

Their policies on late fees are very clear and fair, which creates a great environment for everyone.

Honestly pretty official experience and I haven’t even been in the lease for a month. To start when I schedule just to do self viewing they would cancel my appointment continuously but only 30 mins before the viewing. After 8 cancellations I finally decided to text and ask when would work since the digital calendar was obviously wrong and they just sent me a door code to self view. Fast forward to signing there were piles of trash out side the duplex as well as completely full trash can making it so I had to clean up for this company’s handy people that worked on the unit. The unit was this wa…

Would love to give 0 stars. Don't believe all of the fake positive reviews. Look at all of the 1 star reviews, and you will realize they all complain about the same things I will complain about. (1) Maintenance requests and (2) communication. Maintenance: One of the biggest pros of renting is not having to deal with repairs. Well, go ahead and remove that from your pros list when renting from Rhino. They charge you for any repairs they deem "due to negligence of the tenant." Well, shocker, they're going to claim everything is due to your negligence. The home we moved into still had holes in t…

We are so pleased with the snowremoval; our communal areas look absolutely pristine. Thank you, Rhino.

Another smooth swamp cooler maintenance visit. It is such a relief to know we can always rely on Rhino.

Quick response to our leaky faucet. We are grateful that Rhino Property Management is always on top of things.

Rhino PM handled our clogged pipe emergency with speed and expertise. We highly recommend and appreciate their quick action.

We are tenants in a home that is using Rhino property management. We LOVE the home, but we have hated our experience with rhino property management. There is no way to get a hold of anybody, they've added extra fees monthly onto our rent with no explanation., they ask for pictures of the house every month and demand that it happens within a week, it took us two weeks to contact them to be able to send out a plumber to check on something, then the plumber never arrived and they canceled the work order with no communication. They've automated everything with no ability to fix problems so when we…

They helped me understand my lease renewal and explained everything clearly. Quality service and fair value for their support.

I needed urgent maintenance, and they responded immediately. The quality of their work was excellent, and I felt the price was more than fair.

Lease renewal was quick and simple. The manager emailed me all the documents and answered my questions right away.

Move-in process was pretty smooth. A couple small things needed fixing, but they addressed them fast. Good team overall.

They’ve made being a tenant super easy. Online rent payments, quick repairs, and friendly reminders — it’s all convenient.

The app/portal they use makes everything so easy—payments, maintenance requests, documents, all in one place. Super convenient!

DO NOT RENT FROM RHINO!If I could give this property management company 0 stars I would. I have not had hot water for 5 days, and despite multiple attempts to get this resolved, the issue remains. My original work order was cancelled for unknown reasons. When a plumber finally came yesterday, he informed me that my water heater was “so bad that I am incredibly lucky it didn’t catch on fire.” The plumber has repeatedly requested authorization to replace the unit, but they have not received a response from Rhino. I have also personally called the maintenance line and Alejandro to request author…

They are really communicative. Emails get answered within a day. They treat tenants with respect, which is great.

I rarely leave reviews, but I wanted to leave this one. Their team is professional, polite, and incredibly efficient. They make renting easy and stress-free, which is all you can ask for

I recently renewed my lease because of how well they take care of tenants. They’re easy to reach, respectful, and always keep the property in great shape.

They helped me find an apartment that fit my budget and location preferences perfectly. The leasing team went above and beyond.

Our move-in experience was smooth and professional. Everything was clean and ready for us, and they even followed up a week later to make sure we’d settled in.

Every time I’ve had an issue, the maintenance team responded really quickly. That kind of service really makes a difference.

The staff is always polite and respectful. You can tell they genuinely care about the tenants, not just the properties.

I was nervous about moving to a new city, but the leasing process was so easy. The agent walked me through everything, and I got the keys within a week. Super organized!

I’ve been renting through this company for some time now, and they’ve always been responsive and professional. Maintenance requests are handled quickly, and the staff are friendly and easy to talk to.

Rhino Property Management has been amazing—quick responses and friendly service every time I’ve needed help.

Rhino Property Management makes renting stress-free. The main line staff are always courteous and fast.

I called about a small repair, and they sent someone out the same afternoon. Couldn’t ask for better service.

Requested help with small, persistent kitchen pests. Maintenance arranged pest control that same week, and the issue is completely gone. Super helpful.

Great experience every time I reach out! They always take care of things right away.

They provided excellent, professional water heater assistance when the temperature control failed. The repair was done right the first time. Very satisfied.

Friendly, professional, and reliable—exactly what every tenant hopes for!

My toilet started overflowing late at night. I received immediate assistance from the maintenance crew, who were calm and efficient. Lifesavers!

We asked for a shrub that was blocking our view to be trimmed. The landscaping crew completed the request quickly and professionally. Excellent work.

Needed emergency air conditioning repair on a weekend. The service team was responsive and got it running again without fuss. Truly appreciate the help.

Update to their response: So they knew about it for weeks, declined to let any of their rule-abiding tenants know about it (some of whom live on the property) and let them figure out for themselves. Cherry on top, instead of apologizing for their mistake they say only a few people have complained about someone who is harassing their tenants. There is a deranged, likely drug using, homeless woman living in what is supposed to be a storage unit in an adjacent unit to mine that they refuse to do anything about. She’s been in there for over a month. The tenants who live on this property and I hav…

It's been over 2 years now since this happened to me, but I haven't forgotten. Rhino Property Management owes me $100. Straight up evil people run this company, they are certainly not fair and honest in their dealings with their fellow man. And they incentivize tenants to leave positive reviews otherwise they wouldn't have any. I put in a request for repairs because the tub faucet was leaking hot water and not just a trickle. This faucet has been "repaired" four times in the seven years I've lived here including once back in April. I also asked for the caulking to be replaced as its had black…

Rhino was essential in explaining the early termination clause to me. They handled the sensitive topic with grace and clarity. Thankful for their honest guidance.

Rhino quickly emailed me a copy of my signed lease when I couldn't locate it. The representative was friendly and efficient. Always reliable for document assistance.

DO NOT MOVE INTO ONE OF THEIR PROPERTIES OR BELIEVE THE FAKE POSITIVE REVIEWS Within the first day we moved in, the swamp cooler was broken - it was the beginning of August when it was incredibly hot. We submitted an emergency maintenance claim and they didn’t even respond to it until three days later and didn’t send someone out to fix it until almost two weeks later. They had a violation on the exterior breaker panel that they gaslighted us by saying it was up to code and sent an idiot contractor to fix it. That contractor wasted time, claimed there was a different wiring issue that then led…

Would avoid renting from Rhino at all costs- we have non stop repairs in our rental (no a/c when we moved in in 100 degree weather, hot water broken for an entire month etc.) They claim you can submit maintenance requests 24/7, but they do not get back to you until several days later, even with emergencies. Their communication is TERRIBLE- they ignore me for weeks. It has been such a nightmare since moving in two months ago, I feel compelled to warn anyone looking into a Rhino property, stay away :)

This rental company is a joke! We were assured by the agent that showed us the house that we would be able to submit maintenance requests for issues, there are many, and they would be fixed. That is definitely not the case. They're charging us for routine things like a door bell, peep hole and blinds for the sliding back door. The ice maker for the fridge is also broken, and they keep cancelling our maintence requests for that as well. They had to install a new microwave, and the guy that installed it damaged the floor really bad, one of the pieces of laminate is missing. Also, the shower rod …

Outstanding service! Always friendly and incredibly responsive—renting through them was a breeze.

Rhino is bad at communication. They have lots of hidden fees. Don’t rent with them! They are horrible

My swamp cooler was making a strange noise, and I was worried it was a big problem. The technician fixed it right away. The communication was excellent from start to finish.

I really like how approachable the staff is. They’re easy to talk to and never make you feel like you’re asking too much.

I'm so grateful for the garden assistance I received. The team was knowledgeable and helped me with a few tricky issues. Rhino Property Management really goes the extra mile.

Everything works perfectly in my unit, and any issues are resolved quickly. The property is clearly well maintained at all times.

Very responsive and helpful whenever I had questions.

The process was easy and stress-free thanks to their clear communication

Everything was explained clearly, making the whole experience simple.

AVOID AT ALL COSTS!!! Working with this company has been an absolute NIGHTMARE! They blatantly lied to us multiple times about a host of issues regarding our lease renewal. In addition to the outright lies, there were additional issues that were, at best, gross incompetence, and at worst, additional deliberate deception with the intent of taking advantage of a pregnant couple in a vulnerable situation. Thankfully, the owners stepped in and reached out to us directly, stating their own frustrations with Rhino and directly contradicted a number of the statements Rhino had made to us. The owners…

Where do I start? Here are the main issues but there are many more. 1. Our water heater went out while living in a property managed by rhino and it took over a month to get fixed(edit: a little over 3 weeks). We have a 3year old and a 1year old that we had to take to family members houses to bathe. We were in direct contact with the repair man and he said he could have had a new one in with in 2 days so I am still unsure why it took over 30 days. Rhino kept coming up with excuses (they are very good at blaming everyone else and not taking responsibility). 2. It has now been over 4 months wit…

Never rent from this company! My kids rented a basement apartment. They began experiencing flooding (small and manageable at first) issues from the apartment upstairs. The company pushed it upon my kids to coordinate between the people upstairs and the plumber. They then threatened to have my kids pay for the visit because the people upstairs weren't there when the plumber came. One day the small leak became huge - dirty sewage water filled one room and part of another. The kids got the plumber to fix the problem but property management wouldn't repair the damage for over a month. The smell …

Rhino only cares to line their pockets. Fees for everything. Communication is horrible. Rented from them for almost 3.5 years. Maintenance requests have taken weeks before someone shows up. I’ve had them try to charge me when I first moved in and AC didn’t work. It was installed incorrectly and they charged me $80 for someone to come out but I had just moved in?? It took almost a month before they removed the fee, but they did remove it. Rhino m increased the rent by $75-$115 each year. Plus there is $200 fee to renew the lease when I also had paid a $400 lease initiation fee. If you want y…

Super impressed with the cleanliness and condition of the property. Everything was spotless and clearly well taken care of before I moved in. I felt like I was moving into a brand-new space. Huge thanks to the team!

They made renting so simple. Great communication and very accommodating. I’ve had no issues since day one.

We recently moved into a property managed by them and the whole process was smooth. The application, approval, and move-in were all clear and easy. So far, everything has been well taken care of.

I've rented through this company for over a year and they've been great. Maintenance requests are handled on time, and the staff is always polite. Definitely one of the better rental experiences I've had.

Great experience so far. I had some questions when I moved in, and they walked me through everything without making me feel rushed.

Absolutely awful company. Truly one of the worst living experiences I have ever had. Unresponsive, unhelpful, and absurdly useless.

If I could give this company 0 stars I would. Please continue reading if you want to save yourself from stress in the future: They were easy enough to work with while living there, but once we moved out of our apartment they took about 90% of our security deposit. This comes out of nowhere because in the move-in packet we received, they provided an online source to send all photos of the state of the apartment when we first arrived. We did that and received a confirmation email from the site claiming that the photos had been submitted. They then cited us on "damages"' that were made to stairs…

STAY FAR AWAY FROM RHINO PROPERTY MANAGEMENT! My experience was an absolute disaster from the moment I signed the lease. The property was filthy on move-in day—garbage left behind, stained carpets full of pet hair, holes in the walls, and grime everywhere. The “move-in ready” claim was a joke. They gave me the wrong door code and left me stranded outside for hours with no way to reach anyone. Their so-called 24/7 emergency line? Completely useless. When I finally got inside, I realized the photos I was shown were years old and completely misleading. Communication was non-existent — voicemails,…

When first moving into my property there was already some damage from the previous tenant. When it came time to move out they decided to renovate and not only did they charge me for the damage that was already there, but they charged me for the new upholstery, new carpet, and paint. My security deposit was down to around a hundred and they sent it to the wrong address when i moved out. When attempting to correct it they wanted more money so they could send a new deposit to the correct address. The people who I talked to on the phone were lovely and helpful, but the business practice is scummy …

They explained the lease in detail and made sure I understood it. Didn’t rush me or use confusing jargon. I felt like they really wanted me to be informed. That’s rare and appreciated. Very tenant-friendly!

I’ve been renting for years, but this is the best experience I’ve had so far. The staff is approachable and always professional. Rent payments and paperwork are super easy online. They make it simple and stress-free.

When you call the emergency flood line, all you get is nothing during an emergency flood situation.They'll never respond or send anybody to help. They neglect their properties, ignore their tenants, charge as much as legally possible and give the you the bare minimum. We had water pressure issues for months and when we contacted the multiple numbers weve had we got no response. The only maintence they care about is HVAC they have never sent anybody to clean the public stairwells so weve done it a few times, they used to have us do exterior inepections every month and when everybody reported al…

They are proactive with maintenance and always ensure that everything is running smoothly in the building. I wouldn’t rent from anyone else!

Living here has been a breeze. The property management team is on top of everything—from keeping the common areas clean to handling maintenance requests without delay. I’ve never had to follow up on a repair, and they’ve been transparent with all communications. It's been such a relief to rent from them!

Very happy with the level of care they provide. They’re quick to respond and handle everything efficiently. Always courteous and clear in communication.

The staff here can be very patient and understanding. Prompt responses in emergency and transparency.

The leasing process was clear and simple. Staff answered all my questions and made me feel welcome right away!

If I could put NEGATIVE 100 stars I would!!!! This is the most unprofessional and laziest management I have ever come across!!! I’m sure they didn’t do any inspections before the next tenants moves in! Dirty house, broken oven and trash from who knows how long inside the trash bins!!! I reached out to them and they didn’t reply back until I told them I won’t pay anything for these poor services!!!!! Maintenance guy is also lazy like the management. Did not want to help me either when their management unavailable! You guys are always closed!!!!! How the hell can you manage a business if it’s al…

They respond fast to maintenance requests, and the staff is always polite. No issues so far.

I have mixed feelings with this company, I've been having a hell of a time trying to get a hole in the roof fixed that's been leaking into my living room, and a mold problem that's going on downstairs (not my apartment, but the ventilation is all the same house & i have a child here) even though the issue has been ongoing for a month in a half, I'm trying to be patient. I have had not had any other problems other than this problem. They're usually very quick to help with any problems. But these ones.. not so much for some reason. I'm moving out and getting into a house and being charged $28…

Would not recommend this company to my worst enemy! They are incredibly lazy and incompetent. I rented an apartment from them in the beginning of December and it was nothing but problems from the beginning. When I first got there the drain in the bathroom sink wasn’t working and water was just pouring on the floor and there was obvious damage from it being left on and leaking constantly so I sent them a maintenance request and someone came out a few days later who messed with it for a while but said he had to come back with the right parts and never did so the whole time I was there I couldn’t…

Since rhino management has taken over the care of our units it has truly been one of the worst experiences I've had with renting.. the service & the way they treat the property & the people who live here is inexcusable.. I WOULD RECOMMEND STAYING AWAY FROM THIS COMPANY & ITS SEVICES

Really impressed with how this company handled everything from start to finish. The staff actually listened and followed through. Would definitely rent with them again.

Alejandro gave clear guidance for my repair issue during our conversation.

My maintenance concern was addressed professionally by Alejandro over the phone.

I called about a maintenance issue, and Alejandro provided excellent guidance.

Alejandro offered helpful instructions and quick support for my repair concern.

Alejandro promptly resolved my maintenance concern during our phone conversation.

So helpful! They walked me through the specific clauses in my lease, explaining the agreement on pet policies. I felt respected and informed.

I’ve been renting through this company for almost two years, and they’ve been great to work with. Anytime I’ve had an issue, maintenance has shown up and got things fixed without hassle

I have been with them half a decade now and I will never regret staying. They are the best people. They treat us like family here.

***Editing 2 years later. My health has improved, but the trauma we experienced will likely last a lifetime. I CAN ASSURE you, it would have cost us MUCH LESS to just pay the price of breaking a lease, after the cost of hospital bills, moving costs, hotels, air bnbs, the list goes on... It is so sad that they claimed thats what we were doing, just hiding behind "a fabricated mold story". They still came after us (shocker) and we paid them $2,000, on top of uprooting our lives and replacing everything we owned. Oh well, time to wipe our hands and see it as a lesson learned. Disgusting company …