Cornerstone Residential Reviews

Corner stone has just taken over my property and have been incredibly helpful and professional. Zero complaints and have been treated very good. Would recommend to anyone

I just to leave in another or them apartments brickgate and fireclay and They are responsible for my security deposit check. When I went to inquire about my check and my records, they sent me somewhere else, claiming they didn't have anything—and the woman wouldn't even let me explain the situation. They simply stole my deposit! Do not live here!

Vivimos en pisos muy malos. Nos hacen pagar 3 dólares de facturación cada mes por facturas. Nos hacen pagar 40 dólares más para pagar el alquiler. La dama en el cargo es mala. Nunca nos ayuda y los pisos están sucios y la piscina siempre cerrada.

No disabled parking. They painted over it. Trash is littering the parking lot. Doors are constantly open for the complex by the property owners even at night so there’s a lot of homeless people around and generally a lot of excessive noise. It seems theres zero security anymore. This complex has turned into an absolute dump with the lack of communication from the owners. Zero notice on when maintenance is coming over too which can lead to a lot of both security issues as well as awkward interactions between us the tenant and the maintenance people.

RE- EDIT- Well, after being completely blown off by 4 people, finally I got my Security Deposit back, SHOCKING!! I had to go over everyone's head. DO NOT GO THROUGH THIS COMPANY, YOU'LL BE SORRY!!!! EDIT- I have emailed Ruby Marroquoin about my security deposit, was told it would come "any day" that day has never come. I have been waiting for my security deposit for almost 4 months. This is RIDICULOUS!!! I paid that money in good faith. I left that place cleaner than when I moved in. I guess if you ignore me I'll go away??? I lived at La Parisienne when Cornerstone took over my lease. My c…

Always question what this company tells you. It all boils down to trust. Actions speak louder than empty empathetic words. Read their responses to tenant complaints, then read how many of the same complaint is recurring. Do not rent from this Cornerstone residential management company. The base rent may seem reasonable, until you add on all the additional mandatory charges and fees. No transparency. They never answer calls or repair what needs to be fixed, despite screaming the obvious. Read their reviews not their advertisements ! Do your homework. They have been changing complex names. If…

The service provided was unsatisfactory. Despite numerous attempts to establish contact via phone calls at various times and through email correspondence, no response was received.

Jordan, the regional manager, has been extremely unprofessional in my interactions with her and has treated both current and former tenants very poorly. I’m genuinely shocked that she holds a regional manager position, as she consistently speaks disrespectfully, talks over you, and shows no willingness to listen. She does not seem like an appropriate representative for these properties. At one point, she even told my mom, “If anything, you should be paying us,” despite the apartment being left in impeccable condition. If this is how she treated my mom and me, I can only imagine how others may …

Most unprofessional company I've ever dealt with. Gives you the run around with everything. Never has any answers to your questions, jus attitude. Especially Korey who runs the receptionist desk. Hung up in my face, then didn't want to answer when I called back. Wouldn't recommend anyone to deal with this company.

Edit to add*** Long story short. I'm paying renters insurance as its a mandatory with rent. And they can not provide me proof of the insurance to file a claim. I've lost thousands of dollars in property damages due to a leak. And they are IGNORING ME. I've had to throw away my children memorabilia due to the flooding in that shed with the leak. And many other items! Do not rent in any of their rentals! If you have an issue, they don't give you the owner/corporate number. We moved in with the area not cleaned by the previous tenants. There was poop on the carpet, alive cockroaches in our renta…

This company is horrible, I’ve called about a dozen times to get in contact with my leasing offices manager and they don’t answer. Please don’t live in any property’s these guys own. This companies staff are full of useless, unreliable and best of all non-existent employees.. Clint at Eleanor rigby apartments is the worst leasing agent I have ever had besides tyree and who ever is his manager I know it’s a female but they haven’t contacted me so I wouldn’t know exactly. But hey if you want people breaking and entering your house and a non working ac for a week with out repair live at one of th…

Unfortunately, I am stuck in my lease, but I would never recommend this property management or any of their properties. Unprofessional, do not finish service requests on time, Have taken over two months to provide me a mail key, and refuse to give me a call back. They have already violated Utah fit premises laws, and are terrible to work with. Do not rent from them

I thought the last management was lazy! This managements excuse for everything is “they can’t do anything about it” our dryer has been broken for 4 months now and our carpet needs to be replaced and they keep adding years onto how long before we need a new carpet when The current carpet is pulling away from the linoleum in the kitchen. excuses after another. Our outside building lights are out and it makes it dark and they have been out for the last 7 months causing homeless people to gather and do drugs and when you tell the management about anything around at least our property they say it’s…

This management company took over Sunridge apartments in saint george. They immediately raised rent passed on extra fees for water trash sewer parking etc. They did very minimal improvements and treat there residents like trash! They only care about making money scamming you for every penny! I will not be resigning my lease and I recommend everyone avoid this company if they manage your apartments. They are complete slum lord's! They use there office staff as cover to deal with the residents while they suck us dry! They patch up everything and run 25 yr old AC units, old appliances, into the g…

None of their properties are well maintained and they cycle through property managers constantly. They reply to reviews and tell you to call their office but they won't answer the phone and the mailbox is full. Try yourself.

This company is a rip off was managing my complex in Las Vegas,Nv for Southern Nevada Regional Housing Authority. Cornerstone recently left and left all residents with a balance saying we did not pay our rent. Mine was from May of 2022 why is this the first time hearing about this no 30 day notice was ever given. Now the housing authority wants us to pay this amount to them,. Cornerstone will not answer the phone and I sent an email requesting a copy of my rent reciept to avail. Never answered my email. This should be against the law and something needs to be done. Dear Cornerstone Residentia…

Currently living at the Annie apartments and I am moving out in June. I was asked if I would extend my lease and no way In hell am I doing that. I started in a one bedroom apartment where the oven door could not open due to the apartments design the peepholes have no glass so bugs can get in the flooring is uneven cabinet doors did not open in the one bedroom again due to the apartments design I was being charged the same amount as other apartments even though half of my amenities did not work and the other half that were supposed to be there were non existent. I changed apartments later on do…

I have not heard anything from anyone from your team yet, but is it legal what this leasing manager is doing? Giving me my notice to renew 66 days before my lease is over and requesting a 60-day notice if I am not going to renew 6 days is like a setup to do some corrupt and do some Illegal. I don't think this is legal

Been calling . Leaving voicemails no one calls back….

Ok. So i live at Twin Creek , a Cornerstone residential property. In Logan Utah. This company and my property have been totally amazing to work with. My property is always well ran, clean, and orderly. The grounds are well kept too. My apartment is small but was renovated before I moved in. A huge plus. It's super cheap to live here too. The manager Kylie and her team are honest and so nice. You can really tell they love what they and love their residents too. Also the maintenance team is always in top of things. I have zero issues with any bugs or mice as well. My neighbours are kind, friendl…

I would give them negative 5 stars. They lack basic human tolerance. No service. No maintenance. If you try to get in contact they block your number. Harrison point in Ogden Do not rent here !!!! They work in a strip mall. We have had 6 different contacts regarding our property and they are all terrible The lease is open ended they can charge you whatever in ancillary fees. They never pick up trash I like that you posted your phone number like your trying to resolve issues, however anytime you call that number no one answered and the mailbox is full so you can't even hear the issues I hav…

I’ve attempted to get in touch multiple times without success. Over the past week, I’ve called the number you provided here three times and left a message each time. In addition, I’ve emailed my apartment’s listed email address four times over the last three weeks and called their number more than 20 times over the past month, all without receiving any response. I would appreciate it if someone could please return my call at the number I left in your voicemail. Update: It has now been 45 days since my lease ended, and I have still not received my security deposit—despite Utah Code § 57-17-3 r…

Our ADA bathroom sign in the main lobby has been taken away from the residence in Taylor Springs using it for the manager and the staff. This is unacceptable for us and it's against American disability act and the Fair Housing act. The ADA public handicap restroom sign has been taken down and the people in here have been told to walk 90 ft away from the most accessible handicap bathroom or to go at the elevators to the second and third floors. Many of us are not able to get to a restroom in time. We know this is discrimination against us in this building. This this discrimination of peopl…

I am deeply disappointed with the treatment I have received at Landings at Steele Creek. Despite my best efforts to resolve ongoing maintenance issues, including stepping in to assist maintenance staff with my own tools when work orders were not completed, I was issued a notice to vacate by the regional manager herself. This feels like an act of retaliation rather than a resolution to my concerns. Instead of addressing my valid complaints, the management has unfairly labeled me as "difficult" when, in reality, I was only advocating for the livable conditions I deserve as a tenant. This situat…

“Cornerstone recently took over Taylor Springs Apartments for residents 55 and older, and the new management has not been treating the tenants well. The new manager, Sheyna, has locked the ADA restroom on the main floor, leaving residents without access while they are in the common foyer. It seems the restroom is being kept for her personal use, which is unacceptable. Despite multiple tenant complaints, the manager has reportedly ignored concerns and even stated that she doesn’t care. This disregard for the residents’ needs and rights is deeply troubling. If this situation isn’t resolved prom…

Been leaving voicemail and emails for someone from corporate to call me and no luck. Sent an email to the regional manager no response. To come on Google and see this company has time to respond to the reviews but does not answer the phone or respond to emails is wild. To be a victim of domestic violence and did everything to have the other person removed off lease without any penalties but received a eviction without knowing is dirty work. The manger Lilly dropped the ball. I will be filing a complaint with the fair housing act.

Horrible property management. Their apartment I live in sucks. Your lucky to catch anyone in the office. Supposedly the government tells them what they can charge. I wanna see the apartment the state is seeing. It takes about 45 days for them to take care of anything. Our stair broke do to it being horribly made. It took them 3 months to fix the stairs.

I moved in this apt. The windows had mold & mildew in the windows as well as my kitchen Cabinets, insects are coming through my cabinets since the wood is dry routed, as you see I don’t even have outside window covers. WOWMy heat went out . My water heater has busted my windows have wood in them, this is a fire hazard. Goodlettsville code dep. has said My apt is un safe to live in. MEADOWCREEK apts. Has had 8 apt. Mangers since 12-1-22!!! This is the worse place I’ve ever lived at. No one seems to care. Calling the owners is a waste of time.

Please! Do not rent in any of Cornerstone properties. They will make sure to take your money and disappear when you need information on why charges are going up. They call some of their properties “Luxury Living” and they charge you for it, but they are not even close to be qualify for that. Please don’t respond saying email or call us because you know you have got my emails and phone calls.

I currently live at Cherry Hill apartments, property managed by Cornerstone Management. If you go to Cherry Hill apartments reviews, you will see an infinite number of reviews stating cockroach infestation. Sadly, I am also dealing with a cockroach infestation at Cherry Hill since February 2024!!!! I have mentioned to management at Cherry Hill MULTIPLE TIMES to fix this issue. They have come to spray TWICE and the infestation has persisted. I have found a mouse in the apartment!!! The pest infestation is getting worse. I have previously submitted a notice of deficient conditions but it was dis…

I regret to say that my experience at Summercrest has been nothing short of a living nightmare. I have encountered a series of appalling living conditions that have made my time here unbearable. First and foremost, the presence of black mold in my apartment is a serious health hazard. Despite numerous complaints and requests for remediation, the management has failed to address this issue adequately, putting my health and well-being at risk. To make matters worse, the maintenance of the complex is shockingly poor. Just recently, I had a terrifying experience when I fell through a broken sta…

Disappointed in the management and lack of transparency. Due to the health of my grandmother and grandfather we have suddenly been put in a position where to avoid a care center we need end our lease to become caretakers. No one ever knows when a medical emergency will arise and you will need to take care of a loved one. Unfortunately the lease with cornerstone specifically addresses not being able to terminate your lease even in the event of a medical emergency. With the end of our lease approaching we thought we were lucky and would have a smooth transition, but we found that our contract re…

I could not be more disappointed and frustrated in this company. I wish I could give them a negative 5 stars they earned it. If you see their name, RUN!!! If your apartment complex is purchased by them or is managed by them, RUN!!! They will never answer text, email, or even calls. And if by some miracle you get ahold of them. They will just pass the problem or blame to someone else. They love telling you what you want to hear to just get rid of you, then laugh at you behind your back. This company is run by incompetent people who need to learn how to take responsibility and learn some integr…

I would advise you to proceed with extreme caution before choosing to rent from Cornerstone Residential. They purchased a property from my previous rental company, I was moving out just a few days later on May 31st, and have not been able to resolve getting my deposit back since first trying to reach them on May 29th. It wasn't until I threatened legal action in mid-June did someone finally reach out to me to discuss the issue raised. Unforunately, as of today, July 8th, still no update on when I can expect to see the return of my funds. I have been more than gracious - even providing them wit…

It's impossible to get ahold of these people. They don't return voicemails or missed calls on the corporate or property-level. You have to call so many times to get just 1 answer. There are also times when they say they're passing info along and never do anything (I found out after calling again after a while, and they hadn't done something they said they would). Same with the "emergency" maintenance they hired, which is even a bigger problem. I can see a ton of possible legal issues with them for landlords, and I feel so bad for the residents that still live there; we got out as soon as possi…

I wish I could rate it 0/10. Absolute garbage behavior from this company in everything they do. Spiking rent to more than double (after dozens of fees being tacked on) at the last possible legal moment, no maintenance of any kind, take days or weeks to answer emails, management is never on site to address any issues. Shady, unreliable, greedy, and worthless as a property management company. Avoid anything they own/manage at all costs.

Raised the rent $600 with only a 15 day notice (the legal minimum). This company perfectly embodies corporate greed and sleaze. If you see an apartment owned or managed by them, avoid it at all costs.

They raised my rent $500 without any upgrades to my apartment. My wages haven't increased. Unbelievable! *Edit* it's actually nearly a $600 increase!! which was a 40% increase! Ive called my property management and I'm told they have no answers and to call corporate who tell me to call my property management who doesn't have the answers to begin with. Me and many other families are displaced because of this sudden and insane increase without warning!!

Lived with this company for the last 5 years. This month signed my new 12 month / 1 year lease and am very satisfied with the management.

Pipes froze in my building due to the contractor they hired leaving heat off. Apartment flooded and nothing has been done in over a month. Restoration company was in and out in less than a week but this management company hasn't done anything to get my apartment repaired and livable again. They raise rent by using hidden fees and other shifty underhanded practices. If I could give a negative start rating I would. Not impressed at all.

Village on Main is better than it was 8 years ago. Still could use a better cleaning of areas such as the elevator ceilings and better floors for the senior side. Great service guy, Pedro. Going to have to move if they keep raising my rent every six months. Horrible.

This property management company is a joke. Surprise rent and utility increases. Poor maintenance and work order facilitation. In two words - slum lords!

This company is Sue happy. They do not care about what is right. They only care about what they can come after you for. My advice after living at one of their properties for only one year would be to find somewhere else to rent. God forbid you get sick. God forbid you have any financial hiccup… you will be sent to their lawyers without hesitation. Paying thousands more in just lawyer fees. They have no interest in resolving issues on their own. All they want to do is take you for all of your money. Run.

They purchase run down properties with no intention of renovation. Rent rises by a couple hundred yearly with zero renovations however. They should be proud to know they run the absolute worst properties in Utah. Well them and the few others that have monopolized most property management.

Some of the property management at specific properties are very unprofessional and show a complete disregard for their tenants rights and comfort. They change the rules constantly and seem to discriminate against certain tenants. They add fees to your billing every month , $5 here or even charge rent for the same month at times and then charge a late fee and notice feel because the tenants couldn't pay the amount before they rectified there billing mistake. They harass tenants and try to belittle them and cause fear of eviction and embarrassment if you don't pay.

Cornerstone Residential bought out a complex we have been in for 2 years. We have had a lack of communication from this company since they bought it. The whole complex was forced to go to their preferred internet provider which costs more. They increased rent, increase garage fees, and went from a base water, garbage sewer fee to a per gallon water fee. Okay so I can deal with that. But one month they ran our auto pay a day early. The next month they didn’t run it at all on the 1st as scheduled. I checked our account and had to make a one time rent payment on the 2nd which cost an extra fee. O…

Extremely difficult to get a response from property management Phone calls not picked up or returned and emails repeatedly ignored. I have a legitimate and urgent question related to lease signing and cannot get any answer. I’ve been a great tenant for 6 years but am at wit’s end with this.