Rize Property Management Salt Lake County - Residential Property Management Utah Reviews

Rize will sent you this email "this property/unit is vacant and we’ve been pre-marketing the unit to ensure we minimize vacancy as much as possible. Your timely response to this email and subsequent contribution to fund the turn work will also help to ensure we minimize vacancy." but they will not send people to do the turn over and they triage units so basically they don't care about you, they just want your money.

I want to express my sincere gratitude to Ben Lohman and Ciera Warner at Rize Property Management. As a team, they have been instrumental in ensuring my property at the Aztec is occupied by high-quality tenants. Ben’s proactive approach to maintenance and communication ensures that any issues are resolved immediately, while both Ben and Ciera consistently provide honest, concise, and timely communication. In short, they have done an outstanding job of maintaining my condo in pristine condition. I highly recommend Rize Property Management; they are honest, fair, and incredibly proficient—both …

Working with Rize has been incredibly disappointing. Since getting a tenant into our property 10 months ago, they have yet to return a phone call. Communication is non existent with this company.

Landlord's and tenants DO NOT use this company. We pride ourselves in being fair Landlord's and they charge additional fees for is and out tenants that neither of our other two property managers charge. They have breeched our contract with them for repair cost threshold three times. They charged us $400 for a $100 sink faucet replacement, not including the fees and labor. After I sent them a screenshot of the exact model they installed, they reimbursed us $300, but only after I sent the evidence of the over charge. They are completely unresponsive to Landlord's, so I can only imagine how they …

I would give them 0 stars if I could. They are by far the absolute WORST I've ever worked with. They gave the tenant the idea to tell us (the owners) that their animal is a support animal to get around the no pets rule. They don't do regular inspections and charge WAY more than others. Communication by email or phone is extremely hard and they take weeks to get back to you. Save stress, money and time by avoiding them at all costs.

All of the staff are nice enough, but are utterly unequipped to manage the properties they have all over Salt Lake. As a property manager myself, I’ve seen the good, the bad, and the ugly of the industry, and Rize falls lower than my lowest expectations, especially when it comes to maintenance. My house was filthy when I moved in, paint peeling, floorboards popping up, gaps in drywall, etc. I write this at 8pm on a Tuesday while my fire alarm blares, and Rize tells me they can’t fix it till Monday. Trash garbage management.

We used Rize for many years to manage our home. We found Rize to be slow to respond to our needs when it came time to terminate their services and end our renters lease. Poor communication to properly manage expectations of when the home would be vacant, clean, and ready for move in. Rize neglected to enforce tenants responsibilities to maintain yard. Rize did turn over the home quickly between renters, likely because that would affect their income. I don’t see Rizes Google reviews can be so polarized (many 5 stars and many 1 stars) and I’m skeptical the good reviews are real reviews when the…

I am currently having a very disappointing experience with this property management company. They consistently failed to return my calls, making it extremely difficult to address any concerns or questions. On top of that, they charged me more for rent than what was listed in their payment portal, which felt dishonest and frustrating. Poor communication and unexpected charges make it hard to recommend their services.

Mike on the maintenance team is amazing! He has always gone the extra mile when coming to our property and is always willing to help out with things I am not able to do. Thank you Mike!!

Chris and Lorelei are very helpful and communicative. They've been taking care of renting out my condo for about 3 years now and I appreciate their time and communication every step of the way.

Alex from Rize Property Management has been an amazing resource and catalyst in helping with all our lease arrangements. Alex’s thoughtful, detail-oriented service made the process smooth and approachable. Rize Property Management’s website was easy to navigate, their staff friendly and knowledgeable, and the experience was a delight from beginning to end. Hoping this is an indication of good things to come. Looking forward working with them as our property managers.

Rize has been great to work with in managing my home as I live out of state. In preparing the home to be rented they stepped up and helped with some of the little things I couldn't do while living away. Thanks to Chris and Lorelei for the help and great communication.

I have gotten a lot of help from Dean on my house. Very helpful and fast. I appreciate his work.

Chris and the team at Rize have done a great job managing our property. Communication is clear, expenses are well managed, and they operate with a sense of ownership. All of which I appreciate and expect of a good PM. I would recommend.

I have used Rize to manage my duplex in Salt Lake City for the last 18 months. The entire team is prompt and professional. My monthly account statements are clear and easy to understand. Service issues are addressed quickly, both proactive maintenance and unexpected repairs. When leases are coming up for renewal, Rize notifies me in advance. This year one tenant renewed and one did not. For this unit, Rize found a new tenant well before the old tenant moved out, and completed its turn inspection and repairs quickly to allow new tenants to move in on time. Overall a great experience and …

I worked with Rize for 2+ years as an owner. I have a few other rental properties in in other states with other property management companies. Rize is definitively the worst I've ever worked with. I ended up selling the house because we had so many issues with them. - It took 5+ days and multiple followups from me to get a response on any communication with them - They struggled to get tenants. I self managed for 2 yrs previous and never had an issue. We had a great location in Salt Lake - They couldn't get market rent. They were usually $200 - $300 below market rent rates - I lost $5k - $8k i…

The worst maintenance department they take forever to fix things have left flooded levels in the house for weeks a few time they don’t get approval from the owners in a timely matter they act like they don’t know there is a problem even though you put in a request and talk to them about it they are charging these home owners to rent the house out and take care of it but really just taking peoples money i would not get them to rent your house out

Rize manages a property for us as we live out of state, and we preferred to pass it on. Communication and aligning things has had its road bumps, but at the end of the day, but the team was proactive in making sure everything was accomplish as agreed. Jon Nguyen and the maintenance staff we phenomenal as well in being flexible to finalize the properties work request as it need some updates. We had a great turn around and everything from the work order was done with professionalism. You're in good hands here!

Do not work with Rize!! If we could give 0 stars we would. They were the worst company I have ever dealt with and our tenants said the same. Even utility companies told us afterward that they have gotten similar complaints. We are working with legal counsel for how terrible and unprofessional they were. Update due to response: My husband did cuss on a call with two members after we dealt with several months of being charged several hundreds of dollars with no response when we asked questions. We had to follow up several times to even get a reply and when we did they were always inconsistent a…

Chris Hunter and his team have done a wonderful job managing our property for the past few years. Very professional and we always felt well taken care of.

Such an amazing team! I’ve been working with Chris Hunter for over 6 years now and he is absolutely fantastic! I’m Active Duty military so Chris knows I am unable to go to UT to deal with any maintenance or Tenant issues firsthand. Chris and his team work together and make sure to get any job done quickly and always provide a detail description of all bills, repairs and annual photos. Lorelei has always communicated every detail on my home and made sure to rent it out as quickly as possible so that it wouldn’t hurt me financially. I’ve worked with other Property Managements and Rize is by far…

I am so happy with the work that I have had done Angel Miranda is the best if the best my family is very appreciated with the work he us doing for my home any recommendations needed please call and have him do your Rize Property Management is always Blessed be Thank you for your hard work that you do

Rize has been managing our property for over two years and our experience has been excellent. From their prompt communication to the efficiency at dealing with unexpected issues, we thank you!

Rize has been fantastic to work with, Jon Nguyen with the maintenance dept has been great he always gets back to us quickly, and ypubcan see he really appreciates the work they do. We look forward to working with rize and John, Rize is a great company to work with couldn't ask for anything better wish all of are clients were as detailed, responsive, and courteous as this team has been. If I could give them 10 stars I would. Great job Jon Nguyen, and Rize team.

Update: After many years with Rize, and watching their operations fall into shambles, I left for a new property management company. An interesting case study in how an organization can go from great to struggling. Everyone at Rize has good intent, is kind and wants to do the right thing. And, they simply can't get it together. Old Review: I own 19 doors across four buildings and have partnered with Rize for several years. I find the Rize team responsive and easy to work with. They adapt to my needs and make property ownership easy. I literally couldn't do it without them!

Mike did amazing! He was very respectful of my home even without me there. He locked my door, and kept in contact with me throughout the whole process.

Rize property management is excellent! I have been using them for a year. Always very helpful on questions & concerns I had with my rental. Very great communication! I highly recommend Rize if you are looking for a great property management company.

I have had multiple management companies and too often disappointed. Not true with Rize. I have been quite pleased overall. Chris my direct contact is responsive, helpful and keeps it real. Since Jon N. has taken over maintenence I get prompt responses and action. I have spoken with many in various departments and they have been great. Jennifer and Jocelyn have also helped sort out things that have come up. The company seems to genuinely care about their employees, owners and tenants. Nice to be pleasantly surprised.

I have worked with a lot of property management companies over the course of my thirty years as an apartment owner - Rize Property Management is unquestionably one of the best. They are attentive to the things that I find most important, such as curb appeal, tenant comfort and safety along with being mindful and competitive when working through necessary repairs. When I contact maintenance (Jon Nyguyen, Maintenance Manager) with an issue, I receive a prompt, considerate, high-quality response along with excellent follow-up service.

Hendrick is awesome!

I was missing parts for my stove and Hendrick was very quick to find parts and he offer to help with other maintenance items while he was there. Very efficient work on his part.

Hendrick was very kind to switch gears during a scheduled work order to help me with a wasp nest!

Be warned if you’re considering renting a Rize-managed property, I cannot stress enough, DO NOT sign the lease. People are pursuing litigation with them for a good reason. It would be a shame if you end up Rize’s next victim. As an overwhelmingly positive reviewer, save yourself guaranteed months/years of headaches. Ignore the positive reviews as they incentivize new tenants with bonuses if they leave a review, so they can cover up their online reputation - I fell into that trap myself. Save yourself the exhaustion of having to find a new home and getting robbed of your time and money. This ma…

Previous management completely lost my lease and Lauren with Rize was able to resolve my issue quickly and save me a huge headache

Kayla was incredibly helpful and supportive during our move-in process. She provided clear, accurate information and explained everything professionally. Her excellent customer service made settling into our new place much easier.

Hendrick was so helpful and kind when my deadbolt broke!

Thanks maintenance man Hendrick for helping me get my thermostat working. My guy just took time out of his busy day to give me a hand.

Rize management and my experience with them has been spectacular! Especially Kayla, she has been so extremely helpful, kind, supportive, and informative. She has been absolutely wonderful to work with. She knows her stuff, and I could not be happier with my townhome. Love love love love it! Maintenance is on top of things and responds immediately. I cannot recommend this company and Kayla enough!

Management sucks. They pretend like they care but really don’t. You ask for things to get fixed and it takes them forever. Pay $20 for maintenance and the parking needs new pavement and painted lines. Has a playground that’s 100 years old. The apartments basically are prehistoric and they don’t care to fix up the place. There was so many problems when we moved in and there continues to be many problems. Not worth it to move in for the price you pay.

Oh my goodness hendrick is an awesome guy. He was nice and polite and clear with explaining everything and really helpful. I wish i could choose him all the time. Thanks rize property management to have such good people in your team!!

EDIT: it’s been a week and the fridge is still not fixed and the technician has ghosted three times and not shown up. My partner lives in a Rize apartment, so I’m over there a lot. I would deeply distrust the five star ratings on this company and check the ratings on Yelp instead of Google. Seems pretty apparent they’re artificially inflating their rating. Rize’s fees are predatory (they will charge you extra for the monthly basic internet package just because they can), tenants take on financial responsibility for issues Rize could care less about correcting themselves, even when said issues…

Hendrick was great. He did everything he could to take care of your issue even went out of his way to get us a dehumidifier for our bathroom. :)

Hendricks helped me out with my microwave and a couple other things. He is super professional and helpful.

We recently had a great experience with one of the maintenance professionals at Rize. There are a few issues with air quality in my daughter’s apartment and Hendricks was assigned to help. He was very empathetic, did a thorough assessment and then went to pick up cleaning supplies. He came back, cleaned the apartment and walked us through next steps. We really appreciate him taking the time to try and help us resolve the issue in such a professional manner.

Hendrick was super awesome and polite. Had some mildew/mold and he cleaned it up and made sure we figured out why it started to prevent it again. Also helped with some other minor things that need attention.

Hendricks and Ev took care of me and they were so wonderful

We had a backed up washer drain and had quite a lot of water spill out from it. The very next day, Hendrick came out and had it fixed in no time! Very friendly, polite, and had the tools to get it done properly. Thank you for the prompt response and great service!

Had a lovely morning chatting with Hendrick from rise property management this morning as he figured out and fixed our disposal, which was leaking, and causing an electrical issue ! Soooo excited to have all of it working and running smoothly again!! All thanks to Hendrick :) lovely and silly guy and so fun to have fix these issues!! Valuable member of Rize’s team!!

We've been having some issues with our appliances recently, and the person who has helped us with our maintenance this time and the last few times has been incredible. I believe his name is Hendreck. He is always extremely thorough, kind, and communicates really clearly on what is going on. Definitely our favorite maintenance person and incredibly skilled

Hendrick helped me out with my busted door and while he was there helped with a leak in the bathroom and some other maintenance, great help and quick fix too

Hendrick was phenomenal at fixing my washing machine this afternoon. He responded in the same day as my request. I am very grateful!

After over a year as tenants at a Rize-managed property, this was the worst and most frustrating landlord experiences we've had. After we moved in, the dishwasher and microwave did not work for several months. Scheduling repairs through the Meld platform generated many confirmation text messages and emails but no actual repairs for several months. Then, our AC went out in August — with two children under age 3 in the home — and remained broken for nine days despite daily requests. Indoor temps exceeded 85–90°F. A portable AC unit wasn't provided until day five, and full repairs weren't compl…

Was very pleased with the leasing process at Rize. Received great service from Lauren that made the usually stressful renting process efficient and pain free.

Hey Hendrick the Maintanence Tech was a great guy coming in and being mindful of my daughter Zuri, super helpful, really professional. Thanks Rize Property Management for hiring the right people.

Very positive interaction with maintenance member Hendrick. He helped us fix some things around our rental.

Genuinely the worst move in experience of my life. The place we moved into supposedly was professionally cleaned. Lie. There was literal dog poop smeared on the walls. Maintenance never comes by. Trying to contact the office is useless. They do not respond to calls, texts, emails, or voicemails. Avoid any of their properties like the plague. I wish I could go back in time to never deal with this place again. It sucks. In addition, they have now left me a voicemail in regards to THIS review. They won’t call you to resolve dog shit on your wall but they’ll call about your negative reviews.

Kayla was kind, responsive, and made the move in process a breeze. We love our townhome.

Shout out to Hendrick for being very good at his job, polite, and professional when fixing our ceiling this morning.

Hendrick, the maintenance guy for my apartment is amazing! He came in and quickly fixed the small toilet seat issue I had, and while he was at it, fixed the doorknob to my patio. I hadn’t complained about it, he just noticed how hard it was to open and jumped into fixing it immediately. I had a cosmetic issue with a ceiling leak that happened a few weeks ago (the leak issue was fixed promptly, just some left over cosmetic issues) and when I mentioned it, he took a picture and said he’d show it to his supervisors ASAP. Nice to have everything working in my place, Thanks Hendrick! :)

Hendrick was very helpful and went above and beyond to address the noises caused by the heater. He took the time to thoroughly diagnose the issue and made sure everything was working properly before leaving.

Hendrick was amazing. He came over promptly and on-time to work on our maintenance request. We ended up having two more things for him to look into and fixed right on the spot. We really appreciate his assistance, positive attitude, kind demeanor, and thorough communication. What a great experience as new tenants to have had this experience. Definitely set the right tone for us being new to Utah. Thank you so much for going above and beyond for us today.

Kaity was very helpful with my move-in process and made some accommodations that relieved a LOT of the stress that comes with moving out of state.

Since you guys can't communicate with your renters maybe you read these. Have tried contacting every single method of contact for you guys and still have not had a reply. Apartment upstairs flooded last night and damaged my ceiling in your apartments. Would love to finally here from you guys so we can figure out when you're going to fix it or what the plans are. Has been 24 hours since your guy was here and the ceiling is soft to touch with no proper airflow to let it dry. Hoping to hear some sort of communication from you guys.

This is a property mismanagement company. They are almost impossible to reach without going to their offices in person, where the people who are available aren't the ones who manage problems--just leasing agents--and communication regarding issues is either non-existent or meaningless. They have taken several months to fix a Utah Fit Premises violation and insisted residents CANNOT withhold rent during that time, despite being an unfit place to live, and all their legal forms are directly downloaded from an attorney who prides himself on being so difficult to fight, he gets away with things si…

I worked with Kaity to get into my new place in Salt Lake and I couldn’t be happier with my experience. She was very responsive, super helpful, and the entire process was seamless.

Hendrick was amazing to work with! He was incredibly kind, took the time to really listen to what we had already tried, and genuinely worked to figure out a solution. You can tell he truly cares about helping his customers. We were very impressed and appreciated his effort! We were also impressed by Ben how he got someone here quick and was very kind over the phone!

hendricks and kaity are super amazing! so is evelyn. all three of them helped me out so much!!

Hendricks was very helpful with a sticky lock at my daughter’s apartment

Katie Katie Katie!!!!! If anyone needs to speak to rize property management I would recommend asking for Katie, she answered all my questions, was extremely kind and spent more time then she needed to in helping me find the best fit for me and my current living situation. Additionally Katie helped me appropriately handle my current living situation! She was the best and made my day with how kind and thoughtful she was!

Probably one of the worst property management companies. Awful with communication, takes weeks to reply, adds on fees for no reason, will never take fault for anything, doesn’t notify residents of any electrical or WiFi outages, i always had to reach out to them with things that they needed to address with MULTIPLE messages and had to go in office to actually talk to someone, they will do things wrong all the time and blame the tenants. They charged me $350 to patch up 6 nail holes even though I clairified with the maintenance man that I didn’t need to patch them prior. they never repaired any…

Lauren was super helpful!!!

Iverson was helpful to my S/O when she asked if he could take a quick look at our garbage disposal. I'm not sure what he did but he was fast and fixed it.

This review is specifically for Angel. He came to replace my broken microwave. Him and his partner were kind, communicative and even brought a handheld vacuum to clean up the mess. I appreciated that.

We have been renting a house that Rize "manages" since November, assuming it was ready for occupancy. From the very first day we moved in, the home had multiple issues. It was immediately obvious that Rize had not completed a walkthrough or inspection prior to our move in. As of move in day and for the two and a half months that followed our kitchen sink was not connected to the drain and would pour water out, our bathroom sink had a clog in the drain line and would not drain at all, and raw sewage would back up into the basement whenever we showered. These were not minor inconveniences. We d…

As a current tennant, 5 stars. They always respond to texts and voicemails within a couple business days, and anytime work needs done it's super easy to get it scheduled. They have always been professional and willing to work with us.

Hendrick was awesome!! He spent extra time switching the doors on my fridge to the other side, then asked if there was anything else I needed fixed before he left! He sealed my shower for me too!

Hendrick and Carter saved the day with my washer and dryer replacement installation great communication and execution overall. Thank you!!

Hendrick was very efficient and professional

Normally maintenance can be slow. But when it mattered Hendrick did an amazing job! He was quick and respectful and went above and beyond to diagnose and fix the problem. Even got it done same day, and when he left it was like he was never here, except things were fixed. He’s the guy for the job for any repair

Charged me over $300 for a new shower curtain rod and nail holes repairs when I moved out.

I submitted a maintenance request to fix issues with my refrigerator. Hendrik came to to help the refrigerator and seemed very knowledgeable about it. He did a great job with resolving the issue. Moreover, Hendrik patiently answered all of my questions and explained why this happened. I appreciate Hendrik’s hard work.

Awful, do not rent from this company. They don’t fix anything, clean anything, or respond to anything in a timely manner.

Hendricks was great. he went above and beyond to make sure our problem was properly solved. Great customer service.

Hendrick worked on kitchen hood exhaust and find the motor is bad. He will be replacing it. He thoroughly checked everything and after finishing cleaned everything after him. Good job

Do not rent from Rize Property Management. Before I rented from Rize, I wish I could have read a review like this. Their star ratings are misleading, as they incentivize new tenants to leave positive reviews in exchange for bonuses. At first, Rize is overly communicative and friendly. But wait a month into your lease, and everything changes. I lived in a Rize-managed property for just over a year. Initially, the house appeared to be in good condition; however, serious issues quickly emerged. Our sump pump began overflowing. An ongoing problem that previous tenants had experienced and that Rize…

Hendrick went above and beyond with our repair! Absolutely fantastic job 100% customer satisfaction 10/10 would recommend!!!

Been living at a Rize property for a while and anytime there is something that needs attention or any questions I have, they are super quick to help out and always sends someone very nice to come help us out within days sometimes hours. Today we had Hendrick come help us with our sink and he did a great job, was in and out super fast, and was overall very nice. Even offered to fix some other things he saw around the house while he was there. Absolutely fabulous service!

I had broken door lock, and Hendrick was successfully able to exchange it, the maintenance was very fast and we liked it.

We moved from out of state into a house managed by a different management company (MPM). When we arrived to the home (for which we had signed the lease after video tour and discussions with the agent, without visiting it in person), the house reeked of dog urine and dandruff. It was unlivable. Stressed after multiple days of travel, the day already late, we did what we could to try to clean and went to bed in the late hours of the night. The next morning, we decided it was untenable and to begin looking for another place to live. I found a place that looked promising and called the realtor, l…

Hendrick not only fixed my issue in a timely manner but also gave advice on air filters, cool guy great service

Hendrick was great! Diagnosed our problem immediately, and it worked out great!

OMG Hendrick is AMAZING! He did an awesome job and I would recommend his services anytime!

Hendrick did great! I ran into him in the hallway and he took the time to not only listen to my concerns but come in and fix it without hesitation. He was friendly, quick and a great example of what a repair technician should be.

Our rental viewing, lease signing, and move-in process has been smooth and transparent! We had some maintenance requests early on and the Melds maintenance request system has been a little difficult to communicate through. I contacted the office and Kaity has been so helpful, kind, and professional in making sure our requests were prioritized and taken care of ASAP. Thank you, Kaity! Hendrick from maintenance was able to resolve our issues within a day. Thank you, Hendrick! Update: Hendrick continues to be our favorite maintenance person! Fixed multiple things around our apartment super quic…

Mike C. came in, took one look at the issue we were having and knew exactly what was going on. Took him less than 20 minutes to get it fixed, seamless and extremely friendly.

2 years of living in the same spot and we love Rize. Super easy to work w and friendly employees

Lorenzo and Hendrick were absolutely fantastic. They went above and beyond to get my apartment figured out. Excellent work

Stay away from any rental that RIZE property management offers. Absolutely horrible company. Major problem with a sewer leak in the bathroom. Had to call multiple times for them to even send out a plumber. Dryer broke and remained broken for two months before they fixed it. Asking for them to issue a credit for the broken dryer and the inconvenience it caused, and they are saying no. Pests in the house. Had to call multiple times for them to come out and do a treatment. They are unresponsive except when it comes to collecting rent. Awful company. Buyer beware

I placed a repair request for my unit (Friday afternoon) and thinking it wasn’t going to be seen until next week. But Hendricks from Rize was able to come in the same day and out before dinner!! Very quick and polite! Loved the quick response. Thank you Hendrick!

Do not rent from here. Theres no way to get in touch with anyone. You pay $75 for internet which is obscene, and it’s just xfinity. I have always only paid $30 a month for xfinity. Your storage unit and parking spot you also pay for monthly are super far away. Smoking is allowed. I have allergies, and the smoking is ruining the interior of the remodeled units and smoke goes into my unit from the other units. I signed a lease that said smoking isn’t allowed, but rize does not follow that. The common areas are filthy and are never cleaned even though it is a part of our fees to have them cleaned…

Hendrick was ABSOLUTELY WONDERFUL! He helped with the issue and even helped us move a couple of things on our porch. He was very personable. Thanks!!!

Hendricks did an amazing job fixing our apartment great dude!

Hendrick was super kind and helpful and did the job very fast.

Kayla crushed it. Thanks for all your help making the process easy! I feel at home already!

Just moved into my new townhome and have to give a huge shout-out to Kayla. I was expecting moving to be a headache, but she made it incredibly easy and stress-free. She was super helpful from the start, answered all my questions, and handled all the paperwork and logistics like a pro. When I got here, everything was perfect and ready to go. Honestly, it was the smoothest move I've ever had, all thanks to her. If you get to work with Kayla, you're in great hands. I highly recommend these townhomes and the team that makes it all happen!

Hendrick did an amazing job fixing my ceiling, bedroom door and fire alarms. He was very kind and professional and got the job done in a timely manner. Highly recommend!

Hendrick was awesome. He came to my house today and fixed everything super quick! He was on time and really good with my dogs. Awesome service

Kayla has been nothing short of amazing throughout my entire application, acceptance, and move in process!! Rize has been my first experience with a property management company for a long time and they have delivered stellar service and Kayla is outstanding and kind with every question!! So happy to call my new place home!! 10/10 recommend going with Rize!

Great first impression. Easy application process and also received welcome basket. Appreciate Kayla for keeping us updated. We'll see what the future holds. 🤞🏽

Hendrick did a great job addressing multiple concerns impacting the bathroom functionality.

ONE SINGLE STOP AND FIXED IT, NICE EXPERIENCE!!

Hendrick is amazing! He picked up trash in our community today. Thank you for keeping our community clean and safe!

Ciera has been amazing! She’s always kind, professional, and very helpful every time I have questions or concerns about my apartment. I really appreciate how responsive and understanding she is. Thank you, Ciera, for always making things easier and pleasant to deal with!💕

recently rented a home through Rize Property Management, and on day one we had an issue with the refrigerator. John Reinardy came out the same day, and I have to say—he delivered one of the best service experiences I’ve ever had with a property management company. Even though he isn’t a Samsung-certified tech, he immediately got to work, looked up what he needed, and tried every solution possible to get it running. Most techs would have left and scheduled someone else, but not John. He found a temporary solution and even arranged for a loaner fridge to be delivered the next morning just in ca…

Ciera was super helpful in getting everything setup!

Kayla and Skylar were so amazing to work with!!! They helped us along the way with everything we needed. They even gave us a little gift basket to welcome us into our new home! They also had some milk bones I was able to take out and give to my pup in the car. 10/10 what a great experience! Everyone was so impressive.

Hendrick the lumber jack was SO helpful. Really appreciate all the help!

Lauren W. was amazing to work with!! She made the experience so amazing!! And really helped me feel better about moving out on my own! She was so kind and fun to work with!! Thank you!!

Kayla was awesome. Just rented a property from them. I’m in the real estate business and deal with a lot of personalities . I would hire her in a second if I could: she made the entire process quick and easy.

The team members of RIZE Property Management have all been very kind and helpful while I’ve been renting from them. I’ve worked more so with Kaity and I can’t say enough good things, she’s been amazing and really helped me through some tough times. Any issue I’ve had with the apartment itself, I’ve always had a same day response from them and when needed, next day if not same day service to fix whatever the issue was. I’ve recently had some maintenance/drywall repair done and Angel was very efficient with his work and did a great job fixing the repairs needed.

I moved into a Rize-managed property on October 16 and didn’t receive a front-door key until October 20. That same key had been stored in a lockbox used for showings, meaning I had no way to know who else still had access. Rize repeatedly told me the home was “secure” because the door was locked — even though I couldn’t verify or control who held the key. Their unwillingness to offer even a small rent credit for those days was disappointing and unprofessional. If you rent through Rize, make sure the locks are re-keyed before move-in and confirmed in writing. Basic security should never be ne…

Hendrick was not only on time, he was quick to pick up the part prior to the supply store closing. Gotta love the extra effort. Additionally, without being prompted, he fixed a drawer that slipped off the railing. I used to run a maintenance team for a property management company. Techs like Hendrick, are appreciated and I would’ve definitely hired him too. A plus to the Rize team for sure.

My move in process has been great with Rize and Evelyn, she has answered been great help with any questions I’ve had during move in!

Hendrick did an amazing job! I had a missing screen for a window and got the screen repaired within an hour! I have a cat within my apartment and I felt completely comfortable leaving him with him during the time Hendrick was working. He also went out of his way to make sure to get a screen that is pet friendly! Would definitely recommend!!

Everyone at Rize has been so awesome with anything I have needed. Lauren was so helpful with getting my lease up and going and putting up with all my questions. Very friendly and attentive. I’ve only had some contact with Katie but she has been so nice and friendly making the overwhelming time of looking for a place and moving easier. Ans then there is Hendrick. He was awesome. Professional, on time, easy to connect with. He helped fix my shower and key issues with my storage unit. He was patient with me and explained all I needed to know about a couple other things around the apartment. All i…

Lauren was very polite and helpful with any questions that I had regarding the lease. She was also very responsive when I had a few questions after moving in. Thanks Lauren!

Hendrick did great work on my water heater

Hendrick was on-time, professional and got our oven fixed quickly. We have two dogs that can be a lot and he was so great with them as well.

Lauren was incredibly helpful in working with me and answering my many questions as well as navigating multiple different scenarios. Highly recommend working with her.

For about a year now I've had a leak coming into one of the rooms, where my works equipemtn is since I work from home, and during a heavy rain storm my equipment got wet; which I had to move to the other side of the room to avoid any further damage, and the window was soaking and dripping all over the floor. This happened 3 times, treated as an emergency and each person that came out did not spend more than 5 minutes on "fixing" the problem and would like. Over the heavy rain storm this weekend, I went into my office Saturday night and my floor was flooded, the window and window frame were soa…

I had an excellent experience renting my apartment with this real estate company. Lauren was my agent, and she was very kind, professional, and always willing to help throughout the entire process. Everything was fast, clear, and hassle-free. Highly recommended!

Property I am in is affordable and they don't nickel and dime you on fees any worse than other PM companies in the valley. They do use the absolute bottom barrel appliances and getting them serviced when they break is an odyssey. They have setup their phones so it is impossible to get a person to answer. If you do open a ticket online they will close it once a repairman has visited regardless if they were able to fix it. In two years of residency I have been without hotwater for 2 weeks in January (entire building), without a dishwasher for approx 6 weeks, and now without a fridge for 2 weeks.…

I have had a positive experience with Rize property management so far! Lauren has been super helpful and flexible during my move in!

Overall, solid experience living here. There was a smoky smell that I had a difficult time getting out of the apartment, but overall, good experience. What bumps it up to 5 stars is Ciera being so communicative and great in the moving out process. I appreciated her and the customer service in general throughout my stay!

Loves renting with rize we were with them for about 6 years. I hope you all keep buying and renting homes in eagle mountain I need a 5 bed but I would go back to rize in a heartbeat

We worked with Lauren to get set up with our new apartment. She was very communicative and helpful and made the whole process really easy and simple!

WARNING - DO NOT RENT FROM THIS COMPANY!!! This is my second year renting with Rize. Over time, they completely give up on their long term tenants and only care about being attentive the first couple of months you sign on to a lease. I have contacted Rize several times regarding ongoing appliance issues at my apartment. My appliances keep malfunctioning and when I submit maintenance requests, they are marked as “completed” in Meld without the actual appliance being fixed at all. I have not been able to get a hold of Rize after leaving several voicemails and have hardly received email respons…

Reported heating problem on the maintenance request portal. New furnace fixed. Thank You

Our experience with Rize has been great! We have been working with Lauren during the moving in process and she has been amazing! She’s super quick to get back to us and very friendly and helpful!

Recently I’ve had to figure out some things with my lease and Ciera made the process much easier to navigate than it potentially could’ve been.

They were great at responding until it regarded our money. My wife and I moved into this property in August and were NEVER TOLD IT HAD AC!!! It has a working thermostat on the wall, but it isn’t hooked up the a ac unit. After a super hot summer, the insulation in our apartment was so bad in the winter the heater had to be running all the time. This is just half of the problem my wife and I cleaned regularly and caused 0 damage to the apartment. When we were moving out we spent an entire Saturday cleaning it. We washed every inch of the place including washing walls, lights, and oven. When we…

Very respectful and good work. Just want to let you know it was Hendrick that done the work and he was awesome. Very sweet, great guy and asked if there was anything else he could do while he was here. Just fantastic................ today June 29 2026 he came an fixed my fence water hose screen door and then some ,he is a all around great man ,respelove him as a friend he can come to my place any day .thank you Ada frandsen.ctfully an full of life.

My son just moving out on his own though this company would do right and help him get his first home after moving out. He lived 25 hours from this apartment he planned to move to, the pictures looked good, he signed a contract to secure the place so he could drive out and have a home when he arrives. He did everything the way they wanted and paid the fees as asked, he obviously being 25 hours away Never went to look at the place in person. But what he found when he finally arrived, startled him and he felt it was not a place he'd feel safe. Sadly this part is where it gets bad. He never stayed…

This is an update on a review I wrote about a week ago. My kitchen flooded, over and over, for five days. The sink backed up, overflowed, and continuously did so each day. No one addressed the problem after four different emergency maintenance requests. Then, after finally fixing it, they had no intention of addressing the water damage. I had to submit another request to have them look at the water damage, and then the day they were supposed to investigate, no one showed up, no one called, they ghosted me again. I'm concerned about mold in my apartment. Clearly Rize is not. I'll be sure to fi…

Lorenzo came and fixed my garbage disposal! Super nice guy, professional, and got the job done quick.

Hendrick , is the best repair guy that I've ever delt with as nd I've seen at least 10 guys in the 7 years I've lived here . He is amazing

Cierra is amazing to work with! Every time I’ve needed support, she has been so helpful and always willing to go above and beyond. Her dedication and kindness make such a difference, and I truly appreciate all she does.

I’ve now reported that my sink is flooding and leaking across my kitchen from water coming up through my pipes four times in the last 48 hours to Rize’s emergency maintenance line. I’ve talked to three different dispatchers. Each time they said they’d refer it and then ghosted me. It’s damaged the floor, the cabinets, the walls, and leaked under the fridge and the stove. I can’t use my sink or my dishwasher, making cooking impossible. My kitchen is covered in dirty, food spoiled water. I’m hoping this gets someone attention and they address it. Clearly Rize just contracts their emergency mai…

Rize PM took over half way into my years lease. Nothing from them no help with homeless problems & drug use. All they had to do was put up no trespassing but refused to do so. Battery went out on fire alarm I replaced and they told me I had to pay back 5.00 for battery. The parking is a joke we are aloud one stall per unit. They do nothing to enforce it. Parking infront of laundry room. Send email after email no response but sorry will look into it. (Blowing smoke) Came to sign a lease but print to small to read handing me a paper copy that was even smaller print. They have now decided to char…

Worst property management company in Utah. Moved in no hot water. Took them weeks to resolve. My kitchen sink hasn’t worked properly. Anytime there is excess water in the sink it drains through the bathroom and explodes disgusting smelly water all over. I gave them the opportunity to fix it and told them the pipes are clogged. They used a whole container of draino and left a huge mess. And it still doesn’t work. Then they expect me to sleep there while my whole house smells like sewage. I went into express how upset I was. And they were openly laughing in the office behind the front desk. Do…

Everyone worked together and got my family and I taken care of. They were very nice, respectful and did everything quickly.

This is my second time renting with Rize, ironically in the same complex. I moved out previously during Covid and was just unsure what my employment looked like, not at fault of their own.The move out process was easy and I received my deposit fairly quickly. I just moved into a new place with the help of Kayla, she was so responsive, kind and dealt with all my questions and changes with such grace. I couldn’t make up my mind on 2 units and she was very patient. The move in process was a breeze and she broke everything down with fees and what to expect. She also was able to move up my move in …

My experience with Rize Property Management has been stellar. I started out looking at some properties that they had for rent, and ended up renting from them because they were kind, understanding and attentive. I am disabled and in a wheelchair and many of the properties that they had for rent were not able to accommodate my needs. When I mentioned that, Kayla took me under her wing. She compiled a list of properties that would accommodate my wheelchair and would fit in my limited budget and quickly came up with a great fit in a brand new building. I am now in a brand new spacious apartment an…

Ciera @ rize was very helpful in addressing any issues I had throughout my lease. Timely maintenance as well.

Don’t go through this company, if i could give a 0 star i would. You guys suck at communicating:) my stove was broken for almost 2 weeks, i had to cook outside on the firepit because you guys kept sending the wrong person or weren’t understanding my time frames i was available. 1. you guys came at 12PM when my scheduled time was 5:30-6PM 2. you guys sent the stupid AC people for a OVEN ELECTRIC issue 3. you sent the rize maintenance guy who had no idea what he was doing for an electrical issue.

Ciera has been helping us through texts and emails since day one, and she's always super friendly and great at explaining things. Besides some of the annoying fees that come with most property management companies, I've honestly had a great experience with Rize Property Management. I can't speak for everyone, but anytime I have questions or need clarification about the lease, they usually reply pretty quickly. If something's urgent, I’ll call in, and they’re always willing to help. When we have an issue at the house, we submit a request through the maintenance portal, and it's usually resolv…

At this point I wouldn’t recommend renting a property from Rize to anyone, the move out process has been a complete disaster. 2 months after our move out and we still have not received our deposit back. They charge excessive “additional cleaning fees” that are not justified. Some of the management staff are helpful but they are uncommunicative with tenants after move out and nothing happens unless you call or show up at their office.

Worst experience moving-in to a house, the property management company did not even check the house before I moved in, all the appliances are dirty or nor working, no one gave me a code for the lock or keys, just a code for the garage.

Extremely Disappointed – Poor Maintenance, Zero Accountability We’ve only lived in a Rize Property Management townhome for a month, and it’s already been an incredibly frustrating experience. We were charged a $350 cleaning fee, yet the home was visibly dirty upon move-in — with leftover items from previous tenants still in cabinets and around the house. The fridge has never worked properly. We submitted a maintenance request immediately, and it took two weeks just to get a response. They scheduled a repair over a week later, then claimed they showed up — despite the fact that I stayed home …

4.5- You'd think the cleaning fee and inspections would guarantee working appliances on move in but I guess it doesn't. Upon move-in we noticed the fridge wasn't cold. Thankfully the maintenance manager that helped us with that was patient with my persistence. Thanks to Crisol (I'm sorry if i misspelled your name) we got a working fridge

Rize and Evelyn have been amazing so far. They have worked with me a lot with my very short move in timeline and have worked diligently to answer any and every question I’ve had about the property. I’m looking forward to working with them the next year.

Very kind and helpful people. Kaity in specific was timely and professional with removing a roommate and initiating a new lease for me.

Amazing staff over at Rize. Kaity was an absolute rockstar who was able to walk me through a plethora of options until we found the perfect unit. Highly recommend this team. Just moved from chicago and they were able to make everything easy and smooth.

I have had both good and bad experiences with Rize as a tenant of two different properties. The leasing office is very helpful *in person* but don't ever expect to get them on the phone or have voice mail messages returned, so just schedule your time around their office hours if you need anything and avoid going on Fridays when they typically close early with minimal notice. They also will charge mandatory recurring fees (e.g., parking permit cost whether you have a car or not and other fixed monthly fees such as groundskeeping); these should be part of the rental base rate but they're not, …

I’m a current resident, and based on my experience, I would never recommend this property or any location managed by Rize Property Management. From day one, it’s been a series of disappointments. I moved into an apartment that wasn’t even fully painted, and the “apology” was a few plug-in air fresheners. That should’ve been the first red flag. Since moving in, I’ve had ongoing issues — especially with parking. I asked multiple times about getting a parking spot and was told I was “on a waitlist due to maintenance at other properties.” Meanwhile, there’s nowhere to legally park. The city warn…

RIZE get's 1 star because of the experience we are having with trying to get our full deposit back. The items they are trying to withhold funds for are not valid. They do not answer the phone. They do not reply to text message or emails. If you are planning on being a tenant with RIZE please consider this - they are extremely hard to get ahold of unless you walk into their office. This is such an unethical way to run your business. We have paid all of the utilities and they are trying to double dip by withholding deposit funds. We have proof with pictures and receipts that the lawn and …

I will never forget the feeling of walking into my new apartment, which was infested with roaches that took 3-4 months to deal with because there was a full out infestation in the whole building—and still being forced to pay rent, utilities, and parking to a business that didn't value my well-being whatsoever. This is on top of the door to the building that was pretty much broken right around the handle, and only locked sometimes. I was left feeling terrified that there were so few precautions against unwanted strangers entering the property. I remember locking my bedroom door every night beca…

Maintenance was on time and explained what he was doing, I asked how effective this treatment was he said he has seen very good results we should see declining seeing the bugs in the apartment right away, I have not seen one bug, but it is a three time treatment as long as it works I can deal with that. Thank you very much!

They are not nice to deal with.

I’ve lived in a Rize property since march, and all I can say is good luck getting ahold of anyone. They also only do self guided tours, and with no one available to answer your questions, you are left to figure everything out on your own. If you ask for help working an appliance, they’ll tell you it will cost you at least $50 to send a maintenance worker to your apartment.

This is actually getting ridiculous. We put in a request Saturday afternoon about our ac unit. Our unit had completely shut off that following evening and we put in an EMERGENCY request. We barely heard back yesterday but it still has not been fixed due to THE PROPERTY MANAGEMENT not accepting the request. It has been OVER 87 degrees in our house for the past 3 days. We have two younger kids that have been suffering in our very own home. I as well as another resident with me have called over a dozen times. NO ONE WILL ANSWER THE PHONE! This is not the first issue I’ve had where they were ignor…

I would rate them a ZERO if I could. They are incompetent and downright dishonest. The first thing they wouldn't help with was the SMELL OF PET URINE in the lower floor bedroom from the prior tenant. Second thing was the MOUSE/MICE they wouldn't help us get rid of. (They were there when we moved in). The best thing was tho...our FRIDGE BROKE and after 3 weeks without a fridge and losing ALL OF OUR FOOD - they would not reimburse us in any way. NO FRIDGE FOR 3 WEEKS!!!! They are crooks. They won't help. I would tell anyone I knew (or didn't know) to RUN RUN RUN away from any properties they…

I don’t know that I have ever felt such a strong need to write a negative review in my life. This management company treats their tenants horrifically. I moved into this place with the father of my baby. He decided to leave us a few months after we moved in. He was no longer providing income, so I went in with a qualified consigner and asked if they could be put on the lease rather than him. They agreed, we got it signed, then they tagged a $250 lease transfer fee onto my account, that I never agreed to pay. After not paying it, they started to put 3 day vacate notices on my door, trying to ev…

I wish I could give them 0 stars.

Complete and utter useless joke of a management company. My experience has been nothing short of AWFUL as a tenant. They don’t give a crap about you.

I am shocked Rize has such high ratings - I would not recommend anyone work with Rize, either as a tenant or as a property management service. My only guess is the high ratings are fake and used by the company to further swindle prospective tenants. Rize property management is, at best, incompetent, and at worst, non-existent when there is a problem. Through our lease with Rize we had several instances where we lost water or power, and at the time Rize did not have any emergency maintenance service. We lost water on a Friday, Rize conveniently left early that day, and did not return out voice…

We’re new tenants and Lauren really helped us feel comfortable with the entire leasing/moving process. So sweet and very informative the entire time !! Side note: I love that we have the same name, made the experience more fun

Mike C was an awesome repair man, definitely one of the best Property Management repair guys ive ever had, smart dude, nice to talk with, very friendly and approachable 10/10. Would appreciate having him do any needed work again

Rize manages the apartment complex that I live in. I had a great maintenance experience with Mike C. he replaced my hot water heater. He was quick and did a great jobe. He was also fun to chat with while he worked. I felt very comfortable having him in my home.

This company is a nightmare when it comes to getting assistance as a renter! I can never get ahold of them without showing up to the leasing office!

Mike C. did a great job fixing and reinstalling my kitchen sink. Thank you!

Rize has been the best property management company I have dealt with. Carter in maintenance is amazing. She is always helpful and kind. She is my go to person if I have any questions.

Mike C was very friendly and helpful getting my garbage disposal unjammed.

Rize property management proves over and over again to be the worst management company. I have been without a functioning washer/dryer for 4 weeks now and they have ghosted me, stopped answering my calls, emails, texts. Initially, I had reported that it was leaking and ofc they got someone out here the next day. They turned off the water to the machine and have now left me hanging for 4 weeks instead of keeping me updated in the situation. Why take on so many properties when you can’t even successfully manage one??? Here I am writing this review because I know it’s the only way to actually get…

Terrible management. Cancelled four different showings on me on 3 different days about 45 minutes before scheduled when I had already rescheduled my day around it. No responses in communication, overall terrible experience.

Have been living in a home rented through Rize for a few months now. Carter with the maintenance team is out of this world and very helpful whenever you need her. Very accommodating and willing to work with your schedule. Thank you Carter!

Mike C. Is a great maintenance guy.. He is very nice and professional..

Rize Property Management stole $400 from me. I'd give a lower rating but that's just not allowed. I rented a unit for just over 7 years in downtown SLC which eventually passed into the stewardship of Rize. When I moved out, I gave more than two months noticed and requested a walk through. This was ignored. I spent nearly 8 straight hours cleaning my entire apartment so I'd receive my full deposit. Rize decided to demand documentation for every square inch of the space, provided zero of their own, and claimed they had to "deep clean" and replace some "window screens". I provided proof that the…

Angel Miranda was very helpful and friendly when he came to replace our faulty smoke detector. While he was here we also showed him some of our lights that were out in the kitchen and he is coming back first thing on Monday to fix those for us as well! Would definitely recommend him as a great Rize service technician.

We just moved in to our new townhome through Rize and we’ve had nothing but a poor experience so far. Our unit was left filthy and not cleaned at all. There was a bunch of junk left behind and we even found a condom in the bath tub and hair clippers left in the bathroom! (See photos)ABSOLUTELY DISGUSTING!! Rize promised they were going to send cleaners out to clean it. It’s been over a week since our move and haven’t heard anything from Rize. We’ve tried reaching out many times and it seems as if they are purposely ignoring us. There is also exposed electrical in the basement that is hazardous…

Rize Property Management is the most incompetent property management you will ever have the displeasure of doing absolutely anything with, especially renting from them. Save yourself a great deal of stress and stay far far away from this company!! They don't care about you, maintenance is an absolute joke, they lie and twist things around to get more money out of you, and they have communication skills of a dead beat dad.They are also being sued. Please stay away if you want to not ruin your life!

This is for Mike C. He is the guy that came and repleced the bathrkoom outlet. He did a great job, nice guy to work with.

We had maintenance needs for our hot water heater and microwave. The request was dealt with promptly and our maintenance man, Mike C, was very skilled, professional, and took on these repairs very diligently. We are very happy with the service we have received. Rize has been such a pleasure to work with since they have owned the Woodside Apartments.

We’ve rented from Rize for a few years and have been happy with their services. Dean came out today to fix a few things and was so helpful and knowledgeable. We really appreciated him walking through the repair process with us!

Awful company. Will regularly schedule work to be done without letting tenants know, which was pretty frequent for the first couple years, but they'll let you know asap if they're taking off early on a random day. Our dishwasher broke down and it took them four months to even respond. I wrote on about the light in the back parking lot several times because it had never worked the entire time I lived there. That's also where the dumpster is, and it just turns into a big ice rink in winter. Every parking spot was assigned, so we didn't have any guest parking even though not every spot was bei…

I was a resident at a Rize property for a little over a year and honestly I have been impressed overall. I read a lot of negative reviews and was slightly worried, but they have been great. All apartments have fees and things now, that’s just the way it is. I had a discrepancy on my security deposit refund and Jocelyn was diligent in handling it and made sure I was not charged inaccurately. Shout out to Jocelyn for taking the effort to work with the maintenance team and leadership to do the right thing.

Dean was quick and efficient. He replaced an outdated smoke alarm and resolved a small leak in our bathroom. On the other hand, we hadn't received confirmation from Rize offices as to when a technician would arrive prior to Dean's arrival.

We have been happy renting from Rize. The are respectful of our time and needs. Dean from maintenance was very helpful and quick fixing issues with our kitchen flooring.

Maintenance has been helpful to me once again as Dean made some fixes. He was both timely and informative on the repairs.

Dean was great and went above and beyond to help us. He came to replace our air filter and ended up helping us with our drywall and sink as well! Easily one of the best maintenance service representatives I’ve interacted with!

Avoid Rize at all costs! I regret ever signing with them. The building I resided in (Park Manor) constantly flooded and the hallways always smelled. I had to make MANY maintenance requests. One night I woke up to water pouring onto my face because the windows leaked so bad. Management refused to actually fix the windows (wood framing) because they were "historic" and would just add more caulk on the outside which never fixed the issue permanently. Old run down building, constantly saw bugs/spiders despite my best efforts to keep the space clean. I felt unsafe living here. Many unhoused people …

Awful communication. Double charged us for utilities last month that we are already paying directly to the power company. Despite multiple text messages and voicemails from my roommates and I we haven't heard anything back from them in over 2 weeks now. The only thing they respond to is bad reviews apparently. Please, can someone help us get this taken care of? Tapestry Townhomes A104

Angel replaced our broken sink faucet quickly and efficiently

Pros: Typically great with maintenance requests. (only reason for 2 stars) Cons: I lived in a Rise management house for 3 and a half years. In those three years I had my water shut off 2 times from mismanagement and my power shut off once from the same issue. (city letters of non-payment on my door). All utilities are through Rize so I could not manage them myself. Current situation: I moved out of my property in the first week of November. Since then It's been a nightmare to contact Rize (currently 7 weeks no communication). Rize decided to take my entire security deposit for damages and non…

Trust the negative reviews, not the 5 star filler written by people that haven't even moved in yet Maintenance was incredibly slow and several issues over two years were marked as fixed when nobody ever came out. On move out, they charged me double cleaning fees despite a non-refundable cleaning fee paid on at the start of the lease. Do not trust these people to actually stand by their leases or their word and definitely don't rent from them if you don't live nearby. The staff expected me to "just swing by and drop off letters" mailed to the address for the owner despite the property being a …

I had the pleasure of working with Jamie yesterday! Jamie helped me with my tenants portal and was very understanding. They not only provided me with help, but was also sympathetic to my situation. In the 3 year's that I have been a tenant of Rize Management, I have found myself with people who listen. Jamie was one of those people and I wish them only the best in their new endeavors!! Sorry, I reposted by accident! But I did want to give a both Cait from the Property Management Office and Luis from Maintenance!! I cannot say express enough gratitude to both of them for assisting with my ques…

Put a request in yesterday about a bad food disposal unit. Angel showed up promptly the next morning, diagnosed and switched it out for a new one without any hassle. Super Helpful and Convenient!

I have a mixed feelings on Rize and the townhome we rented for 2 years. Rize Management, for the time we were there was okay. Definitely not great. Our townhomes were charged $20 a month for common area maintenance. I never once saw anyone come by to maintain the property. There were dog feces and trash everywhere almost 90% of the time. I eventually had to move the trashcans to the street instead of the back of the townhomes because there was human feces between the bins. I remember moving in and had very simple questions about the trash situation & this specific monthly charge and no one cou…

When an unexpected event with my family occurred, it required me to terminate my lease with RIZE PM early. This situation was completely foreign to me, but Jamie, the Operations Coordinator, helped me navigate the process. She was very empathetic and understanding to my situation and was clear and responsive in her communication with me throughout the process. Given the circumstances, the overall experience was very pleasant and I am truly grateful for her help.

dean came and fixed our fridge and washer today and he was super kind and efficient! so awesome

Mike C is very excellent and easy to work with. He left us a note telling us everything he did. He’s very professional and I’m grateful to see how hard he worked on my leak under control. SHOUT OUT MIKE C

Mike C, Riley, Carter, Ben and Jon N are such amazing guys to work with they always answer my questions with patience and understanding. I am grateful that they are always prompt when I have an issue. Thank you guys so much for being amazing.

Nick B. And Lorenzo R. Were fantastic. It was a pleasure watching them work. They are very good at what they do. I would have them back every time if I could.

Angel M. is always kind and courteous when he helps. He got the patch done in a timely and clean manner.

Please do better. Anytime I call, I get an automated voicemail and when I leave my information as well as a voicemail, I don’t ever receive a call back. I went into the office yesterday and saw people just talking about non-work related stuff. Not exactly sure why no one can answer the phone if everyone is gossiping with each other.

Dean came in and very quickly fixed my sink while being friendly and explaining what he was doing the whole time. This was one day after filing my request. Thanks Dean!!

The staff seems to do their best to be helpful and prompt. Especially grateful for Jamie and Ashley who helped with a couple issues yesterday. Grateful to live in a Rize property

Thank you Mike C for the help of getting our washer/Dryer fixed! Came early, he is efficient and got the job done.

Had Hendrick fix both our front door and laundry room door, thank you so much!

My maintenance tech Dean came in a timely fashion and fixed my dryer and washer issue and double checked for any other questions/concerns I had I appreciate the help so much definitely recommend him for your maintenance concerns

Mike c did a really great job . And such good guy

Mike C has done a great job! He’s been very prompt to the maintenance requests and does a great job. very grateful for his efforts! Thank you Mike!

Mike C does a good job and was very kind

Dean was super helpful with fixing my dishwasher that been broken for quite a while. Super friendly, got the job done pretty quick, and even gave me some pointers on how to maintain it. Thanks guys!

Mike C (maintenance) was awesome! Thanks a bunch, Mike!

Thank you Dean for helping us fix our dishwasher and door! Much love

Dean and Riley were able to solve our maintenance issue in a decent time frame. Dean was very friendly and worked quickly to get the issue taken care of.

Mike c is awesome

Mike C is awesome!

Update: it took TWO WEEKS to get resolution to just get a fridge. I received zero compensation for food loss, zero sympathy and lost all of my food and hard work of making organic fresh food frozen for winter and was told tough loss. No real apologies. Just blame placed on other vendors. I was the one pursuing answers and resolution. Also my power has gone out twice since then. Only my apartment. I had to sleep thru the night w no electricity during the winter w pets because emergency maintenance couldn’t be located to flip the breaker in the locked basement. The person who was trying to con…

Great management! Jaime Kelly is a great representative, and is always understanding with my household and I. She's quick to respond to emails and my concerns. She's the best!

Alex was so amazing helping us through the rental process with our apartment! I would highly recommend him to anyone out there needing help with somewhere to rent! :)

Alex was amazing! Made the process super clear and easy and I would greatly recommend him to everyone! He is awesome!!!

Mike C replaced our dishwasher. Coming from a maintenance background myself, I appreciate the speed the task was completed in, the friendliness and professionalism he showed as hell.

I had issues I had called about shortly after I moved in that had not been properly addressed which only got worse. I brought these issues up again after several attempts to resolve and finally Dean and Mike C stepped in the next day and fixed some things that needed immediate attention. He went above and beyond my expectations. Thank You Dean and Mike C also Thank You to Ben on getting those repairs scheduled in a timely manner

Dean and Mike C from maintenance were very communicative and helpful in getting our dishwasher issues taken care of

Dean and Mike C from maintenance were amazing. Getting communications from the management office is tedious and requires literally half a dozen follow ups, but the maintenance people themselves are wonderful

UNBELIEVABLE!!! DO NOT RENT!!! Paid $2,000 & up every month for a studio apartment advertised as $1399. If you decide to rent with them get ready for SO MANY FEES!!! Ridiculously small apartment with incredibly cheap amenities that broke constantly. Charged us $600 move out costs in addition to taking our $250 deposit (see photos, unit left clean and in good condition).

Stay clear of Rize Property Management. They do not take any tenant concerns seriously. Since moving in May of 2024 the apartment that my partner and I moved in to has had a foul odor coming from the vents, and Rize has yet to fix this. Rize has given us the run around of “not being able to find a vendor”. My partner and I were told by a worker that it could be a potential dead rodent, mold, rat droppings. Living with this foul smell for months has been a horrible experience . My partner and I are beyond disappointed with the lack of urgency to the matter. Rize has also not made any efforts to…

Alex was an amazing agent! He was very helpful, answered all my questions with honesty and made sure i felt comfortable moving into my new home! Having been my first time moving, he did awesome helping me out!!

Dean made sure the problems I had were taken care of in a timely and effective manner. He answered my questions and did the job well.

Mike C came over and got everything fixed quickly!

Mike C. was awesome!! Great work with maintenance.

I had some concerns with charges after moving out but Rize management was very patient and understanding with me of my frustrations and took the time to explain things and were happy to look over receipts I had and were very kind to me even while I was frustrated. I was very impressed how they handled my frustrations and were willing to go over the charges with me that I was concerned about.

Had a little technical issue with the online maintenance but they were able to send someone on the day of to get it fixed. Dean arrived within 30 mins of the request and was able to fix the leak in our kitchen sink and replaced the garbage disposal. He was very professional and nice and knew exactly what he was doing. Thank you!

Angel fixed a problem with my sink that has been reoccurring. He was quick, efficient and friendly!

Ashley was great on helping me out for my Apartment she’s great and it was an easy breeze definitely recommend Ashley! @RizePropertyManagement

Dean was very helpful and knowledgeable. Helped me figured out an electrical issue with the washer in no time. Also went further to check and make sure the outlets were all working and showed me a few tips. Thank you for coming out!

We had a leaky faucet in our kitchen, so I put in for a maintenance request. The response was Quick. Mike C showed up and replaced the cartridge which fixed the leak. He was very friendly and polite.

Mike C was very respectuful and quick while fixing the outlet in my apartment. Thank you!

We love our apartment through Rize. Every property management will have its issues at times but the way Jamie and her team at Rize keep their relationship with us personal and helpful with any concerns or questions we might have is extremely assuring! Huge thanks to her for being a personable point of contact always!

Dean was incredibly quick, concise and was very efficient in determining the issue we had and coming to a solution. Great work, very knowledgeable. 10/10 recommended

As a resident when you run into an issue with your sink the maintenance team is the first people you contact and that’s just what we did. Dean found the time in his busy day to squeeze us in and come get our problem resolved. He was incredibly friendly and very helpful. He had the issue fixed and our sink back up and running in no time. We are very grateful he made time to fit us in his schedule today. Huge thank you Dean for resolving our issue.

Been without a dishwasher for a year and a half. Rize finally did something different with their maintenance because once MIKE C arrived he was able to fix our dishwasher in under an hour and it wasn’t even what the original maintenance person said it was. Not only that but he was super genuine and kind. I’ve never had anything good to say about rize until now. Thank you Mike c! And whoever the new maintenance manager is!

I never go out of my way to ever write reviews but I want to save people the trouble and money in the future with leasing through this company. I definitely don’t recommend it, we have been constantly blown off in the past with maintenance orders, they don’t really give you a convenient way of paying the rent unless it’s on their portal but then charges you for it. We pay two months of electricity bills every other month and their only answer to why (if you can even get them to answer or call back) is they just have to wait for the power company to send them the bill. If you know how utility a…

I had a few questions for the billing department today and Jamie went above and beyond to get me what I needed. She was helpful, kind and made my entire experience stress free! I appreciate your help and place at Rize, they're lucky to have you.

Mike C was fast and respectful in our home

The staff is very friendly and informative. I love how easy they are to work with and make you feel comfortable with asking questions no matter how silly.

Rice Property Management came in and fixed our furnace within 15 minutes didn’t awesome job. Mike was great.

Avoid them at all costs! Very poor management. Back in 2022 I had a water leak from my water heater which was located on the upper level of my townhouse. It flooded my lower level and damaged all my belongings. I was told to leave the property. When I tried to get a hold of Rize they said they never told me to leave the property. It took them 3 weeks to repair the damage. I was told that they replaced the water heater, to come find out they never replaced it but drained it. When I returned back to my property I noticed that the ceiling was leaking again. I alerted them and they had someone com…

Mike C. has resolved my maintenance issues promptly.

Really impressed with Rize’s maintenance team (especially Mike C) who have been extremely responsive to issues in the unit we recently moved in to. They’ve kept their appointments and treated us and our belongings with respect.

I am so impressed with Rize PM. Ashley made getting me settled into my new place such an exciting and simple experience. I put in a maintenance request and Carter had a technician here not even 24 hours later. Dean showed up and took care of everything!

I can't say enough good things about our experience with Mike C. After discovering a break-in at our new rental, we were understandably anxious. Mike arrived promptly to fix a broken door frame and window, but he went above and beyond by cleaning the entire apartment for us. His attention to detail and commitment to ensuring we could move in the very next day truly relieved our worries. We felt supported and cared for during a stressful time. Thank you, Mike C. and Rize, for making our transition smooth and secure!

Rize agents are very friendly and courteous... until you sign the paperwork and get moved in to one of their slumlord specials. Maintenance requests appear to have little or no response if any at all. Their attentiveness is lackluster at best. Do yourself a favor and keep looking elsewhere.

Mike C came to my place in response to a maintenance request and did a great job. Fixed the problem in no time. Very professional. Thanks Mike!

Dean was great to work with. He did dry wall and flooring at my place and was friendly with my kid while he was here.

Truly the worst property management I have ever had. Maintenance does give a damn and is useless. The people there are so incredibly unhelpful and make you seem like you are a burden when you need assistance. If you have a choice of another place to rent DO THAT. Avoid avoid avoid.

After 2 years I moved out of a townhome managed from Rize, during my stay there have been some minor inconvenience but the biggest one came after moving out. I found out the hard way that in the leasing contract there was a clause allowing them to charge the tenant with any expenses they deem necessary to bring the unit to Rentable Standard. Of course they are the one that decide the standard, so they decided that the old carpet showing normal wear and tear damage and some stain, had to be replaced. in the whole 1900 sqf of the unit, charging me almost 3000$ for it. I contacted a professional …

We requested a service from RPM because we (despite our best efforts) could not get our drain to function. Dean showed up, same day, and took care of the problem promptly. He also was friendly and nonintrusive. Thanks!

Alex was super helpful in getting me the details needed about moving out early and taking a lot of the stress off of the process. It’s employees like Alex that have made me choose Rize for the past few years!!

Alex was so helpful and kind! He answered all my questions thoroughly and provided me with the information I needed!

Mike C was incredibly helpful during my maintenance repair. He fixed our leaking dishwasher drain. He also programmed 2 new garage remotes. When they weren’t initially working, he went to the store and bought us new ones. He also made sure they worked correctly before leaving. He was very friendly and efficient. Thanks Mike!

Mike L did a fantastic job on our dishwasher and sink drain!

I spoke with Alex about my lease and he was very helpful and understanding which is what people need. He’s a very good asset for Rize and restored my faith in property management so I thank you!

We are members of rise properties community, and we have been with them for a year and a half, and so far everything has been top-notch and taken care of on the spot. I’ve not had a struggle too much at all. It’s been a nice living environment.

Dean was so fast with his work and very sweet as well. He let me know what I could do to alleviate the problem in the future. It was great and Dean is the best.

Mike C. Was fantastic. He’s been over a couple times, and each time he was very communicative and informative. I never felt like he was being condescending when he was explaining things. I felt very comfortable with him working in my apartment even to the extend that I had to leave and I was not worried about him being alone. Thank you Mike!

Great team Alex was great and the staff very friendly 3 years living

Ciera recently helped me navigate my lease renewal in a prompt and professional manner. I haven't always been satisfied with Rize (e.g., not responding to inquiries, failing to handle problems/issues, etc.), but lately they've definitely made major improvements and a concerted effort to care for their tenants and their situations. Ciera's a part of that. THANK YOU!

If you’re thinking about moving into their Ogden property on Porter Ave don’t do it. First of all we were promised laundry and we made the huge mistake of renting before checking the laundry room because it’s in a scary unfinished basement and none of the machines work, and it’s now locked and I doubt they’re going to do anything to fix it. Walls are so think you can hear every word the neighbors say, and the place is literally rat infested and they aren’t going to actually address the problem. They plugged the hole and I was hopeful when they sent an “exterminator” out, but all he did was a s…

Mike C repaired my kitchen faucet and was great!

Rize has been an upgrade from every other property manager I've ever dealt with. I've never had one to be on my, the tenant, side over the side of money/unfair owners, but rize has gone above and beyond all expectations. More specifically Jocelyn saved me and my fiancee so much headache and money. To give context, the owner of the property I was renting sold while we were mid-lease and when we left, he tried to charge us over 600 dollars for things we "took" (majority of it was for 7 blackout curtains, even though we still had them and could return most of them. And no, they weren't expensive…

Rize property management is great! Lauren made the application and approval process a breeze. The maintenance team Mike C and Dean were very skilled with the fixes we’ve needed in our home. I’d recommend this team every time!

Dean was very helpful with fixing our garbage disposal.

Alex was so helpful with my lease! Went above and beyond to help me with getting the logistics figured out and was very available and attentive during the whole process. Would highly recommend!

Mike C. did great work installing my new dishwasher. However, it took Rize 2 months to come to the conclusion they couldn't find the part to fix my old one and replace it with a new one. Mike did a great job; Rize could do better.

Mike c was great when he came in to fix the oven door .

They, Dean, did an awesome job at fixing my door thanks you guys

Alex was so helpful. They walked us through all the steps and responded very quickly when we had questions. Lauren at the desk was also very nice and communicative.

Mike C, did such a great job! Very professional & I was very impressed! I would definitely call him again 4 any other needs I have 4 fixing!

Alex was amazing throughout the entire application process. He was quick to reply when I had questions about the rental, application, and move in information. He was quick to send the maintenance team for last minute fixes before we moved in. 10/10 would recommend to anyone.

In touring, applying, and moving into my apartment, Alex was extremely helpful and kind! The process went super smoothly.

Alex was great and easy to work with! Made the move in process a breeze

The maintenance men mile and Dean were extremely nice, Respectful,and professional. They fixed the problem quick and efficiently. 5 stars all day !

Ciera has been wonderful. She got me squared away during a difficult time when rent was due. She responded to each of my questions in a timely manner and relieved a lot stress. I hope to continue to receive such prompt and courteous service.

Mike C and Dean were AMAZING - they were able to identify the issue with my dryer quickly and resolve it efficiently. I really appreciated how kind they were as well, knocking on my door every time they needed to come in and explaining what was going on in a way that made sense to me. I felt safe knowing that they knew what to do. Thank you!!

Ashley helped us with the process of moving into our new apartment. She was very helpful and explained everything.

Rize PM is such a great company! I had the pleasure of getting to work with Ashley whom had been very pleasant to work with every step of the way. I had finally contacted Ashley at RizePM after being turned down everywhere else. She assisted me on getting what needed to be done to be able to get approved and she ensured me that Id be getting the place that i was really wanting. She was very patient with me as I had to get the funds for a security deposit. Without Ashley and RizePm, id be homeless without a place to go to. So thank you VERY MUCH Ashley and RizePM for ensuring that my children …

We had a fantastic experience getting moved into our townhome through Rize. We were introduced to Ashley who was wonderful to work with! She was extremely helpful with finding the right property for us and guiding us through the move-in. When we moved in, the property was in great shape besides a few minor issues. Ashley helped us get setup with John from maintenance, who came over and fixed everything in one go. He was very friendly and handy - addressing and resolving all of our requests. I would highly recommend Ashley and John in the future!

Jadd came over to fix my door. I believe it works better now than when I first moved in I would recommend him in a heartbeat! Thank you

It's been our first time renting through a property management. Although hesitant at first, we've had nothing but a good experience for the last 2-3 years. They're very prompt with communication/requests and have always been professional. We definitely appreciate our living experience working with Rize and would like to give a special thanks to Jamie for making it all possible.

Excellent work by Mike C on fixing things at the apartment.

We were having some problems with our dryer, Mike C. came out to fix it and did a fantastic job. He explained everything to us and gave us some tips to keep it all running well, most importantly he fixed the dryer 10/10!

Mike C was an amazing help. Very fun personality.

Using Rize has made our house renting process very quick and easy. Especially when we had Alex helping us out the whole way. He has given us the best service and honestly has been so helpful. I plan on using Rize in my future.

Property management as a whole is hard to get a hold of. They either get back to you very late, or are unresponsive. Thankful for Alex and Ashley who made the key return and paperwork process easy at the very end. Jamie was also pretty responsive the last month we were there which made things a little better!

Mike c is always kind and professional

Mike C. Came by to fix our toilet and saw we needed some help with other things and offered to do them for us. He helped us out with many extra tasks while he was here. Very kind and we hope he is always the person who comes to help out with any issues we have!

Mike C was the best! He came to fix one thing and helped us with a bunch of other things happily.

Tenants in apartment building left without running water for 30+ hours. City turned off the water in the apartment building. Emergency Maintenace says it is out of their hands as it was not a plumbing issue and was a property management problem. Perhaps Rize was not paying the city for the water. Horrible.

Rize does the absolute bare minimum when providing customer service to their tenants. There have been instances where we are left without proper plumbing, no running water, broken glass and dirt in our “move-in ready apt”. This company is a joke! Will also tack on extra fees out of nowhere with no explanation. If you need something fixed, you’ll need to remind them 3-5 times before someone even responds. As far as coming out to fix it, count on it being 1-2 weeks.

Absolutely thrilled with the service from Rize Property Management! Lauren was incredibly responsive, helpful, and made the entire process seamless. Highly recommend!!

Everything went super smoothly. I always got a response as soon as possible within business hours and my questions were answered very concisely and coherently. Ashley was a lot of help and very kind about giving reminders and ensuring we had everything we needed.

I been renting here for years and had nothing but problems on there end , and still have problems, I have only been late with rent ONCE and it was a mistake on my end, I admit , but if you ask who’s in charge you’ll get the run around, theres no one in charge, there’s no supervisor or chain of command ,you can ask them to talk to there supervisor and they’ll tell you to email them and when YOU, get threw and talked to a made up supervisor, I asked her name and she didn’t want to provide a full name, or job description! Because everything I said was valid and she didn’t have a response but pu…

My experience with the maintenance was great! I had a problem with my ac and on the first business day available, Ben was able to send out Angel to fix it up. We weren’t home, but when we got back, it looked even better than when we moved in!

Angel M was a great technician. Fixed my water heater same day while I worked from home. He was friendly and professional only heard from him when he was done.

I’ve had such bad experiences with property managers before but I have to say our new guy Alex really stepped up to the plate. Renting is sure easier when there’s someone who actually knows what they’re doing.

Rize PM has been at best ill-informed and at worst actively antagonistic. From day one Rize PM has been difficult to deal with. The rental listing was inaccurate in both rent amount, and condition of the house. The lease we were initially given was inaccurate in almost everyway a leasing agreement could be. Rize PM denied that any issues existed with the lease agreement even after the issues were very clearly pointed out. The leasing terms were only corrected after several days complaints and involvement from management. Maintenance has been slow, and often the maintenance staff are often not…

Honestly, I don’t know what the bad reviews are about. I imagine it’s just people with crazy expectations that don’t understand fair housing laws. I’ve lived a lot of places and this property management has always been the most helpful and accommodating. Anybody I’ve ever talked to was super understanding and nice, but Ciera in particular was great!!! Ignore all the bad reviews! It’s just people with nothing better to do!! Thanks Rize!!

IF I COULD GIVE 0 STARS I WOULD! They do not care about the safety of their residents. Instead, they try to claim that “any step taken will not change the problem.” Homeless people keep breaking into the laundry facility and leaving bags of drugs. We have homeless people sleeping behind our dumpster, and sleeping in empty units. The gate is still broken, and they claim the gate would not change people being able to get in. They refuse to change the code on the laundry area, or even put up cameras. I’ve contacted police on the regular and they ask me over and over why the company hasn’t taken a…

They don’t really care about safety of residents or their belongings. Very difficult to work with also.

Jace did an excellent job replacing my garbage disposal super fast. He was friendly and very helpful.

Mike C a maintenance technician is amazing 10/10 homie gave me hope for this company. Other than that the company sucks and will leave you without hot water and a flushing toilet for more than 3-4 days

Jace was very professional and fixed the maintenance issue quickly

Thanks to property management for sending Mike! Finally my issue has been resolved!

Jace was very kind and fast with fixing our A/C!

Ashley was great to work with! She responded to all of my questions promptly. Also, Dean is amazing! He fixed my door and made sure to ask if there were any other issues before he left. Great work, Dean!

Jace and Nick did great work! They replaced smoke alarms quickly and were happy to answer questions I had.

They’ve been pretty good at reaching out, taking care of my issues with my renting situation. Robert in particular who I usually deal with is excellent, always positive and helpful, always replies in a timely manner!

Jace es un chico muy agradable y solucionó rápidamente el problema que teníamos en nuestro lavado de cocina. Muchas gracias !!

The amount of junk fees this corporate property management company charge are ridiculous (on the verge of criminal if the Utah legislature or the feds were to ever reign in these kind of ridiculous, made up fees that were NEVER part of a typical rental aggreement as little as four years ago) and I would not be surprised if an antitrust lawsuit will be in the making for how many properties this ripoff, corporate property management company has purchased in the Salt Lake Valley. They are as bad as Blackrock here in the valley.

Update: I have added a star, as recently they have stepped up their game. Whether it was new management or something else, responses have come faster lately. I am conflicted as to how to best approach this review, so I will list out some pros and cons of the company. I give 2/5 stars because I find there are more cons than pros. Pros: - Maintenance workers are kind and professional (when they come). - The portal makes it easy to submit maintenance requests and make a payment. Cons: - Payment options have a fee no matter what. Whether by credit card, debit, or bank transfer. I find this silly.…

Jace came to fix some issues we were having in our bathroom and he did an amazing job! He worked very quickly considering the amount of work that was being asked of him and was helpful, attentive, and knowledgeable. His work was done with extreme care and attention to detail. We are very grateful to have such competent and friendly people to assist us!

Jace was very nice and very quick to get our door lock replaced.

Jace did a great job fixing our fan. Angel Miranda did great fixing our water heater in a timely manner.

Lauren was awesome! When our original apartment didn’t work out, she got us into a new place in 3 days!!! She was so great to work with and made the move-in process as smooth as possible!

Rize family are very nice jamie and chris have been super great customer service thank you for always listening to my complaints lol im forever grateful to you all im ok now and love my little house thank you so much sandra barraza

Ashely was very helpful, friendly and efficient in The leasing process

Communication is terrible, random fees with vague names on every monthly bill, no parking in the 3 months I have lived here even though it’s in the leasing contract. Stay away! DO NOT deal with Rize Property management!

Jace was excellent at fixing the light, he was fast and very kind!!!!!! Extremely polite and quick

Mike C was professional and efficient. He fixed the drain in the bathroom quickly and now that water be flowin’ better than ever

Jamie @ Rize PM I was assisted by a young lady named Jamie. Jamie was awesome she helped me to come up with a payment plan after I lost two family members and had to attend their funerals. Jamie showed compassion and a sincere understanding of my issue. Which is something I truly needed at this time in my life.

Jace from Maintenance was friendly, punctual, and informative. I have had some bad experiences with Maintenance at other apartments but I know that if I call Maintenance with Rize; projects and repair will be done when scheduled in a helpful and informative manner!

Their employees respond really quickly to any inquiries or maintenance requests. I’ve had pleasant interactions with a lot of them, specifically Jamie. I reached out on an issue and Jamie was super helpful and nice. It was probably my first time someone from a property management office was as responsive and helpful, I was going through the loss of my brother and needed to figure out rent and funeral costs at the same time. Jamie was really kind and understanding, and helped me figure out how to manage making rent on time during a very stressful time. Thank you Jamie :)

Their customer service was excellent, the best I have seen in a while. He came in and got right to work. He found and solved the problem in a blink of an eye. Thank you Jace

Jace is the best!! He always does an amazing job at fixing things when I put in a maintenance request.

El trabajo que realizó Ángel Miranda fue muy satisfactorio , ayudando a resolver el problema del refrigerador y contacto de luz, gracias😊

Don’t expect your fees to be accurate, parking permit to be remembered, or to even get the right keys to your apartment. Oh, and be careful using their payment portal, they’ll charge you fees regardless of payment method AND even though they can’t prove you entered payment information incorrectly, they’ll still charge you a $20 penalty fee. Lesson learned: don’t treat landlords like humans because they won’t treat you like one either.

As far as the maintenance requests go my last experience was great. My technician Jace came in and got everything done well and quickly!

Mike C worked quickly and fixed the problem.

Fixed my ceiling fan and power to it instantly. Was super annoying having it break Thank you Micheal Cozad

Mike did a great job fixing my window

Rize was great to work and communicate with while searching for an apartment and also living 8.5 hours away. Their team went above and beyond to help us through the process and explain everything wonderfully to us as well.

The repair people are timely, and always communicate well. I just had a repair done by Mike C and I can say that he was professional and courteous. Thank you Mike!

Very quick to respond to maintenance requests. Mike C did a great thorough job replacing my dishwasher and making sure it looked great and worked properly before he left. Thanks!

Mike C was super helpful fixing my A/C unit

I have loved renting from Rize. I look forward to being able to rent from them again in the future. Great with communication, I love the newsletters!

Jace helped me with my clogged sink. Was super cool with me and got the job done. Thanks !

Mike C was a great technician and was efficient and professional!

Jace came to fix the holes in the wall and the ceiling in my bathroom. He was professional, respectful, and efficient. Couple of hours and he was done. Cleaned up. No messy left anywhere. It was perfect. Thank you

We have been renting a house from rize for over two years. They have been terrible about maintenance requests, completely failing to resolve issues. In the two 2 years and 6 months of renting this house, we have been steady in our payments and given rize zero issues. We even had the owner of the house come by and give us compliments how nice the yard was being kept. This month (May) our family business had a delayed payment which made us a week late on our rent. Rize produced an eviction notice on the 6th of the month. Not even 10 days late!!! When we tried to talk to them they were extremely …

Mike C. is always so friendly and helpful absolutely the best highly recommended !!

Do not rent a property managed by Rize. Ever since they took over the Capitol Estates where I live, there have been countless problems. Most recently, they did not pay the water bill, the city sent multiple warnings and then shut the water off. I had to call Rize multiple times, urging them to sort it out, and there was no sense of urgency. The tenants literally didn’t have water, and they did not care. Also, the exterior and interior of the building are falling apart, and the rotted wood everywhere attracts migratory swarms of bees. I have urged them to do something about this as I am severel…

At first I was given some misinformation regarding a fee for my rent. I went in to pay, and asked if there was anything I could do. The nice lady at the front and the manager worked something out for me. And I really appreciated them going above and beyond for their tenants!

We had good service from Mike C. He is very friendly and listens to our opinions and needs... he arranged everything very quickly and smoothly.

Great service! Very kind and helpful people, I just got moved into a beautiful new town home. The process was very fast and very easy, the garbage disposal didn't work on move in, but my maintenance request was fulfilled by Ben and Nick so quickly it wasn't an issue at all. I'm looking forward to my time with Rize.

Jace was super nice and got the job done fast

I’m a newer tenant but so far I’m not very impressed with Rize Property Management. There have been lots of weird things broken, etc. with the apartment during move in that it’s obvious there was no move in inspection done, the biggest complaint is that I’ve had to call and follow up on every single maintenance request which is extremely frustrating. There’s a common area fee each month, but the hallway is extremely dirty and has never been cleaned. There’s a CO2 alarm going off somewhere in the building that no one seems concerned about, honestly the only good thing about this place is the lo…

Don’t you love when you come home from a tiring day of work and your water is shut off because rize has not figured out how to properly set up their utility billing?? After MONTHS of you paying your utilities?? Haha this place sucks SO bad it is kind of funny. Not only this situation but there are complaints THROUGHOUT this building about weird bills. I’m talking $100 dollar sewage bills, random $50, “vacant property utility fees" (yes this means paying for THEIR empty units utilities), property taxes on my rent, and cleaning fees for “common areas” where there isn’t any sort of a common area …

Jace came by to patch a hole in our ceiling, and he was very considerate, friendly, and efficient! He went out of his way to make sure all my artwork was protected, thanks again Jace!

Mike C was the one RIZE sent to help with an issue that was a result of my neighbors leaving things they shouldn’t have in there garage and it caused a smelly mess at my property. He was awesome and helpful and thorough. I wish all maintenance people were as great as he was!

Jace was very sweet, and got the job done quick and was making conversation very easy!

Jace did a great job fixing our stair railing for us. He was professional, prompt and effective!

Does property management group is the biggest bunch of con artists I've ever seen In my life. I paid my rent on time every month clean. The apartment spotless and they still stole my deposit and try to charge me an extra $1000. They don't fix anything. And the only time you hear from them is when they want money. If you're thinking about renting from these people RUN! I did reach out to resolve the issues. They refused to budge on anything i was charged for days i wasnt in the property. They actual had the nerve to tell me to contact thier lawyer. Please tell me what they had to clean here are…

Easy to work with and quick responses to maintenance requests! Jace came out and fixed our issue the next day.

Jace is awesome! He did a great job when he came over to repair a few issues we had. He was very nice and timely with the issue.

They came out and fixed my garage door after hours. I really appreciated it. He was very nice.

Mike C. Was an awesome technician and he fixed our washer/dryer combo so quickly!!

Here is an honest review of our experience with Rize in the last year. We signed a lease with a small management company and a month in, Rize took over as property management. Here are some of the issues we dealt with while leasing with Rize. -Billing discrepancies: We woke up one day to an extra $1300+ balance on your tenant portal because of a failure in record keeping between Rize & the Utility company (Conservice). After constant follow-up on my end (thank God I keep my receipts), we got the charge cleared. This company's billing department is pretty unreliable. They can be very understa…

Jace with Rize was great! We had an issue with our garbage disposal, he came out and accessed the issue and got right to the job fixing it! Very efficient and respectful! Definitely a 5 Star service!

Jace was a stand up guy and fixed all our maintenance requests promptly. He was super friendly!

I have lived at Woodside Apartments for over 10 years, and have lived through at least five different property managers. I can say without hesitation that not only is Jamie the best property manager we have had, but the best I have had anywhere. She is a consummate professional while never losing sight of the individual. And the communication between the office and the tenants is excellent. She’s the first manager we’ve had to give us advance notice of any type of noise or disruption. I know this is definitely appreciated by everyone, but especially those who work from home. Simply put, Jam…

I wanna thank RIZE company, westwood apartments has been better then it has ever been, Since Taylor has took over. I wanna also thank the professionalism of Ceria, she is very polite, she goes out of her way to make sure that the resident is very happy.

Mike C. was great. He was very helpful and answered all my questions. Mike went above and beyond to fix our disposal! Thank you so much.

Update 3-2025: I had an exhaust fan that wasn’t working and Rize sent Dean out. They ordered the part needed and Dean had it working in no time! The Rize office and Dean were amazing as usual! I have rented from Rize for almost 3 years now. Maintenance requests have always been handled extremely fast. The maintenance techs are great and super friendly. The HVAC company they use is also very professional and resolve issues quickly. It’s been an easy stress free experience.

Here is a very honest breakdown of Rize regarding alta view apartments. Firstly you can disregard most of the 5 star reviews as Rize asks all renters to give a 5 star review on move in day. The property is not bad at best, the apartment is refurbished but the piping for the shower was cracked which caused a leak my first month, which they did fix pretty quickly in about a week since the first maintenance request, the next day from the second request. Then maybe a week or two later the fridge stops working, they reach out after a few days letting me know they are trying to figure out the warran…

Mike C was very nice and communicated very well with us to make sure everything we needed was fixed, or we knew when it would get fixed.

1star: I have not even lived in this apartment for 2 months and I am already having the worst experience with Rize. They do not pick up the phone when you call, they do not respond to emails promptly, and when there is a maintenance issue there is barely any communication. I am very very disappointed in the way our lease has started off. *update* 3 stars: Rize Property Management reached out to fix issues above and addressed other ones that were created. They are working on their company/communication. The phone call was appreciated!

Newley moved in & happy so far! Our last maintenance requests sent in was handeled efficiently. The technicions we met Nick & Jace have been amazing - super quick and extremely friendly/easy to deal with.

Be careful renting through this company. They list properties at reasonable rates and then nickel and dime you to death. My rental is 400 more a month than Ryze advertised.

STAY AWAY! This place is managed by incompetent people! I've lived here a year and maintenance requests do not get answered, managers tell you they are going to take care of things and don't. You pay fees for common area stuff that never gets done. Those areas are FILTHY. They have monthly "fees" that sometimes double out of nowhere. I have rented from many places in many cities throughout the country and this has, by far, been THE WORST place I've ever had as a management company! I would not recommend. They should pay me for all of the time I had to spend contacting them and following up on …

Don't be mislead by all of the sudden 5-star reviews.. if you scroll down you can see the truth about renting with Rize. I'm sure they are offering a deal for writing a good review since they were becoming full of 1 and 2 star reviews. If I could give them 0 stars I would. Rize has been the WORST place to rent from. They are dishonest, awful with communication, and overall just unfair to their renters. Their maintenance team is slow and dishonest. Just today I had an extra $82 added on to my rent for maintenance. All the guy did was come in and sweep a little behind the washer and dryer. He di…

Mike did a great job fixing my blinds and checking our sink drain! He cleaned up after himself and was in and out fast.

I’m very satisfied with Rize! For a company that owns multiple properties they make it pretty easy to do most things. The Appfolio is a lifesaver, it makes it so much easier to make payments and put in maintenance orders all in one place! As well as everyone i’ve talked to is very helpful and nice, like today I had to get a new parking pass; Andromeda gave a very bright welcoming and was fun to talk to! I’m glad to have them as my landlords especially compared to my last apartment:)

If I can give zero stars, I would. Please save yourself and your family from the headache of this company and find somewhere better where they actually care about your comfort and your business. They don’t care at all about any maintenance request no matter how long you’ve submitted them for And you keep following up yourself because they Genuinely do not give a crap. I Have a maintenance request to fix a broken window since June and my furnace keeps running throughout the night and my gas bill keeps going up. they told me flat out that’s not their problem and I have to take care of The bill s…

Nick is a pro. He shows up promptly, assesses and/or fixes the issue, and most importantly, he communicates and follows up consistently. He’s always very polite and respectful and I trust him in my space. Nick is very much an asset to Rize.

Rize has been here for me and my family across 3 places in 3 years and we are very happy we have stayed with them. Our experience has been very happy and stress free on every level. Very friendly and very professional. I will definitely highly recommend Rize to everybody I know 😁

They're not great at owning up to their mistakes. Getting in touch with anyone at the office is a real hassle. Last summer, they dropped the ball on sending someone to fix my AC, and now they're ignoring my attempts to sort out the extra charges on last month’s rent. It's frustrating, to say the least. I don’t like how we, the residents, are being treated.

The leasing experience I had was all around positive, everything went smoothly and any questions I had were answered very quickly. Thanks to Rize I’m living in a beautiful apartment and while most moves have hiccups there have been very few through Rize. All around great experience

Mike C. Came to my house to help me fix my furnace and he was great! He was so nice and got it done so quick

My buddy Nick does maintenance for Rize, so when I was looking for a new spot he recommended I check them out. I'm happy I did. It's a great one bedroom and they've been an easy company to work with. Thanks Nick!

Mike C. was awesome, very professional

Mike C is awesome ! Thanks for your hard work!

Great company to deal with. If you're reading this you'll know how hard it is to find he right place with non antfarm rental property in short supply. We were helped by Lorelei, she found just what we need and made the process efficient and painless.

Maintenance work done by Mike C was great, he communicated well, was nice, and got the job done in a timely manner.

Maintence done by Mike C. And Nick Was done really quickly and professionally, and communicated with us every time beforehand.

I want to thank Andromeda for all of her help. There was some confusion with my security deposit and she helped get the problem figured out and gave me a call the same day to update me on the details. I want to thank her for all of her help. She was wonderful to work with.

Mike C. And Nick N. Did a great job fixing the water damage in my ceiling. They found the source quickly and communicated really well with when it will be completely fixed.

Kennedy with the maintenance dept. for RIZE Property Mgmt. is fielding calls and juggling so many requests beautifully. I called to let her know that my water wasn’t running, in the apt., and she told me she would do some digging and text me back. And she did exactly that! Water is running fine now and Kennedy had great response time and followed up! Nice work Kennedy!!!

My technician was Nick and he did such a great job fixing my disposal I've never been so happy to come home to a working disposal. Plus I've never had a maintenance man leave a note. Thank you again Nick ☺️

Nick was awesome. He was fast and efficient. He communicated what was wrong and what he did so it was easy to understand. He’s super friendly and respectful.

Mike again came in and out fixed our toilet with perfection, it was just the night before that I put in the request and it was a pleasure to come home to it ready, thank you

My own experience is that the administration of Rize is poor. They make everything difficult. Over charge and add non sense charges on the bill, plus made me feel the intruder in my own place. Also, "legally" kicked both my neighbor and I out of the duplex.

(AND 5 MONTH LATER FOLLOW UP. DO NOT WORK WITH THEM) Absolutely horrible company. SO unprofessional. Lorelei was helping me and she is completely uneducated and oblivious to what’s going on. The application process she missed everything, she calculated my income wrong, she gave me 0 information and would never respond to any of my questions. When I put the deposit down she blatantly answered my questions completely wrong, and her tone was nasty and made me feel stupid for even asking them. Thank god I work in property management and knew that her answers were wrong so I went back in to talk to…

Mike C came this morning and fixed my heater. He did a wonderful job and had me up and going after a really cold night without heat. I really appreciate what he did.

Jen has been very helpful and kind whenever I've needed anything done or had any questions she gives me an answer. I appreciate her for doing everything possible to accommodate my needs as I'm having knee replacement surgery on January 16 th. She is a great staff member. Thank you Debra Palsgraaf

Mike C from Rize did a fantastic job fixing a couple issues. We had a baseboard fall off that he quickly got back up but he actually came to fix a massive hole in our storage unit. He even changed the door knob/lock on our storage unit making it much easier for us! He showed me how to change the key, walked back and forth to my apartment a bunch, and was just generally so helpful and kind.

Mike C was very helpful remounting my TV.

I really enjoyed living with Rize. The move in process was quick and simple. Once I moved in they were always very kind and helpful. They were also quick to fix maintenance issues. I really appreciated living there under Rize Property Management.

Mike C was very nice and helpful!

Mike C is awesome he had nice work ethic and had a great attitude

Mike C knows his stuff always has options.

Hands down a great maintenance department, made my experience flawless. Jon Nguyen was very helpful with the many questions I had during my stay, I highly recommend this property!

Easy move in and move out process. Move out deductions were reasonable and made sense. I have lived in many apartments over the years and this is one of the property management teams I would highly recommend.

Rize property has a wonderful maintenance program. When I called Rize Property, and talked to Jen about a few issues I was having in my apartment. She was very polite, very efficient, and solved the problems I had for me. And Immediately got it done with no problem. Thank you very much. Westwood apartments, - Veenendaal.

Mike was a great help in figuring out what was wrong with my washer and fixed it so it works perfect for me now. He was very nice and worked hard to make sure the job was done right 👍 thank you again Mike C for your service my washer is so quiet now.

Ben and Mike did an excellent job regarding the maintenance issues on my rental unit.

Mike c is always great to work with 🤘🤘🤘 it's always a pleasant experience!!!

Andromeda was great and so helpful!! She helped me tour a unit and answered all my questions. 😊

Jamie Kelly has been awesome helping me through out my moving process. always getting back to me as fast as possible, and so friendly! I've loved living with Rize, always quick with maintenence if needed and helping when I had awful neighbors. definitely recommend!

Beware of Rize Property Management – Dishonest, Unethical, and Deceptive On November 15, 2023, Loreli from Rize Property Management required us to sign a holding agreement stating that if the lease was not signed by November 22, we would be charged a prorated rent fee along with an additional $250 penalty. She then collected $1900 from us—our first month’s rent and a deposit—before ever sending the actual lease. Shockingly, Loreli waited until 4:17 PM on November 21—the final business hour before the lease deadline—to email the lease agreement. This gave us no realistic opportunity to review…

I had an issue with my unit that seemed nearly unsolvable, but Taylor approached it with such expertise and dedication. He not only resolved it quickly but also made sure I was comfortable and informed throughout the process. His kindness and attention to detail really stand out in the property management field.

I had a great experience working with Taylor. He was very patient, kind and helpful. 10/10 would recommend him to anyone.

I’ve dealt with various property managers over the years, but is a cut above the rest. He consistently goes above and beyond what's expected, offering solutions and assistance that truly make a difference. His kindness and proactive approach have significantly enhanced my experience as a tenant.

Taylor was incredibly helpful and very knowledgeable. Was able to answer all my questions and was always happy to do so. Will be recommending rize and their team.

I was looking for a new home for awhile and have tried working with other property managements in Utah, but Alejandra really made my experience the best with Rize. Since the day of my move in.. She was kind, knowledgeable and very helpful and put a sense of urgency with my maintenance needs. Every property management needs more like her!

Mike C completed our maintenance request in a timely manner.

Mike c was good at is job

Mike C was very quick, respectful, and handy with my repairs and came out in the middle of the snow to repair 10/10

I wouldn’t recommend living here unless you are ready and willing to pay $600 to get your car back from the towing company, even though you pay a monthly fee for parking here. Yikes.

Terrible people greedy and unfair do not rent from them!!

Our experience overall has been pretty smooth. They are a little hard to get in contact with but have been flexible with most things! Sun run is a nice place to live and we have only had one run in with a neighbor who was less than pleasant.

Shady and unprofessional. An absolute nightmare to work with. Impossible to get a hold of. They do not care about their tenants or providing you with a decent, safe place to live. Some bad landlords can be tolerated, but Rize has continued to screw us over for months after we have moved out. They are currently attempting to unlawfully collect on a debt we have already paid them, sending a debt to collections that has already been paid. Apparently calling and emailing do nothing, so hopefully this public review about how awful they are will get them to respond to any extent at all. Any actual t…

Ended up in a tricky situation with a maintenance ticket that left a bad taste in my mouth, but after reaching Ashley on the phone, I ended up with an amazing resolution with Chris also working behind the scenes to make things happen! My experience with her was great, she was extremely courteous of holds, was extremely empathetic, and made good on her promises to call back. Will be re-signing for another year!

Nick from maintenance at RIZE Property management crushed it. He fixed our shower faucet promptly and went above and beyond by unclogging our sink while he was at it. I did not put this in my request but very thankful it’s fixed. Thank you Nick!

Customer service is downright atrocious. I can remember countless times that I was dismissed out of hand while in their office. Receptionists could be kind but were often clueless and unhelpful. Leasing agents were always rude and clearly bothered to have to speak to you at all. Safe to say I won't ever be living at a RIZE property again.

Mike C. came to fix our door handle and when he saw he didn’t have the exact same handle he put a temporary one on until he could get the correct on and came back when it was convenient for us! Really appreciate how quick he got the job done!

Mike C did a great job fixing our light!

Mike C did an excellent job adjusting and trimming our closet doors.

Gracias por la atencion y amabilidad recibida por parte de la Srita Alejandra Ayudandome con todas las dudas y preguntas, como nuevos inquilinos en los Aparmamentos Woodside.

Had a problem with my bathroom light, Mike C. helped. He was fast and quick. Very generous, gave us a call when he got here to let us know he was on the way up!:)

Had some minor maintenance issues and Nick took care of them quickly.

Mike C is a Kind, friendly, and an efficient maintenance worker when ever we have a problem he fixes it right away

Mike C was wonderful! He got back to me super fast and addressed all my concerns. He took the time to listen and I really appreciated that! 10/10 would have him to return for future service if needed!

Nick came promptly to replace my leaking faucet. He was courteous, professional, and picked out a great new faucet. Thanks Nick!

Dean and Mike c was super nice and always gets things fixed. He’s on time and helpful.

Mike came the day after our maintenance request was submitted, so very quick! He checked our smoke detectors and replaced the batteries. He was friendly and fast!

Criminal fees for pets. How do these management companies get away with this? We have two cats. $500 non-refundable, $250 refundable, plus $80 a month in “pet rent”. Pet rent is a scam in the first place but everyone does it. I have seen other shady companies asking $1000 for two cats in similar fees.

Great service, every time we have called to get something resolved in our home. The response is quick and efficient. Thank you!

Mike c lit our pilot quick and easy. He was in and out and made our home warm. And he was very nice. So greatfull for a warm home.

Nick did a great job fixing hallway light.

I needed help with my washer. Mike was very helpful and got it fixed ASAP!

I love Rize. My home is safe and quiet.

I have lived at my apartment for over 2 years, but it wasn't until about a year ago that Rize took over. There was so much that needed to be improved at our location and they have all done an incredible job! I am so thankful for Taylor, Jen and the best ever maintenance guy, Jadd! Even with all the things that have come up you all have made each experience so much better than it could've been. Rize Property is lucky to have the 3 of you. Thank you for all you do to make our apartments a better place to live!

Poor customer service, they don’t ever answer their phones. Maintenance is never done properly I kept having to schedule them to come back for the same thing over and over.

Absolutely terrible rental company. Advertised studio apartment $1399 never paid less then $2,000. Cheapest amenities, they all broke/ had problems. Walls were super super thin (I’m talking like 3 CM thin) so even renter friendly hooks damaged the walls upon removal. So many fees, charged us $850 for move out costs even though the apartment was left in good, clean condition (attached photos I took before leaving). This company is a huge scam, every other month they fire someone and blame all their problems on this one employee, and then repeat the process. If you’re somehow still reading this …

Great property management company. Very helpful with maintenance requests and communication. Respond very timely to emails. Could be a little better at answering calls for urgent requests/questions but overall very helpful.

Unprofessional - like petty children trying to run a business. Completely unresponsive, even to things like mice in an apartment. Stay far away.

While it was a bumpy start the effort made by Taylor and John, the property management's managerial team, and Andromeda has made a bad situation better. Many unforseen issues were addressed after a few weeks after move-in. While the communication could improve, our inconveniences were heard, and solutions were offered as to how to address our frustrations. The only reason I didn't do 5 stars was for a few frustrating weeks of inconvenience but appreciate the team for making their efforts in correcting everything!

I actually had a great experience with Andromeda, the leasing agent that helped me find this apartment. However, there is a HUGE disconnect between the property management company and the property company that encompasses the apartment building I live in. It's actually kind of hard to get repairs done and my apartment was not move in ready so I'm actually making it move in ready while I'm, well, moving in. I've seen other properties that they've managed though and they were really nice. All in all that would be why I gave it three stars. If it was just about my leasing agent I would have given…