Blueground Reviews

I rented a furnished apartment with Blueground for a month. I am satisfied with their service, especially due to the professional attitude and prompt responses from Jorge Serna Buentello. I would recommend this company to friends

First time using Blueground for short term rental and it’s very intuitive. The pictures and descriptions of the property matched exactly when we arrived. I have texted the support team for assistance and they responded timely and with courtesy. Will update more at the end of our scheduled rental.

My experience was amazing with Blueground. They were accurate, timely, and responsive to all of my needs and questions I’ve rented short-term suites in several properties managed by Blueground and all of them are class A buildings with exceptional amenities.

I have stayed with Blueground for periods ranging from 2-6 months over the past few years. Their service is always amazing, they always go the extra mile to make you happy. The experiences are very uniform, the mattresses are very comfortable and you have everything you need to settle in without needing to worry about anything.

Great experience, amazing pace best place i have ever lived , much better than any other housing app, Blueground is a leader in this space, clean beautiful, seamless check in

Quite possibly one of the worst vendors/3d party rental companies I’ve ever had the displeasure of deal long with as a property manager. Would be nice if you guys would respond to emails and tell your movers not to steal smart hubs, and microwaves from our building/units. By the way, any perspective renters that are thinking about going with blue ground…just go directly to the property and do a month-to-month, all blue ground does is skim money off the top and provides basically zero service…. they are just the middleman, and a very poor one at that.

Blueground is on the ball! I can’t say enough good things. Apartment was exactly as pictured, and the furnishings were very comfortable. Highly recommend!!! The view from the terrace was exceptional.

They took 4000 dollars and denied me occupying the apartment. Problem is they won't issue a refund and said I must dispute with my bank. They won't even issue a refund. Stay far away. 4000 dollars!!!!!

Fantastically nice place, smooth booking, excellent customer service. Blueground is expensive but in exchange you are getting a place and team that are trying very hard to make your stay the best possible.

Very easy to set up and stay. Hard to get timely help on issues, but this is true of all landlords

The staff in the leasing office was super helpful. She helped us find the lock box when we arrived. She also helped us find the locker to pickup our packages in the mail room. Very patient and helpful.

Horrible communication and customer service. We have gone through Blueground for several rentals and will no longer be using them. It is impossible to get anyone on the phone or to respond to email communication. I also find their pricing to be absurd, you are almost penalized for extending your stay. Such a shame because they offer a great selection of homes which is the only reason I am giving two stars.

Needed a short term rental as we were moving states. Was comfortable and met all of our needs.

Great apartment. Well furnished. Hassle free payments. Package deliveries could be smoother.

Very comfort apartment in the good building, everything is clean and comfortable. A little bit we didn't like location because a lot of homeless people walk around building.

Nice apartment in a great location. Will use them again!

Clean unit and spacious; good experience.

nice location, lots of things to do, great price for a month rent

I enjoyed my stay in Seattle and will likely rent with them again :)

+ Ready to use apartment with reserved parking spot, and included utilities. + All amenities are of good quality. + Check-in, parking access, etc., instructions were very clear. + Customer care is easily reachable. + Decently sized for 1 person. + Building feels safe, and clean. - Comforter would have benefited from a wash. There were hairs all over it, probably from previous occupants. - Parking is very tight (width) for truck (F150), and that to right next to a pillar. Stall itself is small (length) for truck - truck sticks out 3-4'. Note, that I specifically asked for a place that can fit …

Horrible company and appalling service! My partner and I booked an apartment with Blueground for two months and paid in advance. From the start, the bed was uncomfortable, and we couldn’t understand why. After multiple complaints through their chat support, we received no helpful response. When we finally called, they said they would fix it—but it took an entire week for someone to arrive. And when they did, they brought a bed that was the wrong size and didn’t fit the mattress. To make things worse, the original bed had been poorly assembled and was missing screws, putting us at risk. Even …

We had a comfortable stay at a downtown Seattle location. The fully furnished apartment with valet parking and an excellent view into downtown made our stay memorable.

I really enjoyed my stay with blue ground apartments both in Seattle and San Francisco. The apartments which I have booked are both new and modern. The apartment units are clean and beautifully decorated. The location are very convenient for people who like going around without need a car . Blue ground have good customer support team. Due to my job, the support team helped me relocate from Seattle apartments to San Francisco very smoothly . I'm so appreciated of that. I feel more convenient to rental with blueground than rent directly with apartments. I want to say " Thanks!" To Blueground. Th…

Blueground has been communicative and helpful. They left a box of amenities to get me set up. This specific apartment has an awkward layout but I rate blueground highly so far.

Booking is easy - but support is lacking. Blueground doesn’t seem to understand the properties where the rental units are occupied. Blueground consistently responds to support issues with irrelevant information if they even reply at all. The strategy seems to “bleed the customer’s time until they give up” It’s clear that Blueground isn’t customer centric and doesn’t value customer experience. Bummer, I was hoping to use Blueground in different cities.

Excellent properties and customer attentiveness. Will definitely use again to explore the world.

Blueground provides very professional customer services, makes the new place a home for you. No hassles with move in, just pick your apartment, which is exactly the same you see in the picture and start living.

They're been very responsive to my issues but it's like they never do maintenance checks on the apartment I moved in and the lock for the balcony door was broken, the drain in the shower was clogged, my fridge broke down a week into the stay and the throw rug is a tripping hazard. Not to mention that despite informing them of the exact model of my midsized-hatchback car they still put me in a compact spot. Any time I've called for maintenance they have responded and been very helpful but I'm here for work and can't just stay home every couple of days to meet the maintenance crew - renting a fu…

Had the worst possible experience one could have with one of Blueground’s Seattle apartments at 708 Uptown. The apartment had a constant stink coming out of the kitchen sink. The fridge had a strong sour smell every time we oepened the door. The problem was so bad and the BlueGround team so incompetent with fixing the issue that we decided to leave the apartment early and move to a hotel. We decided never to book with BlueGround ever again and don’t recommend it.

I'm sad to say I would not recommend using Blueground especially if you are going to be a single women living in the unit. Our process started off strong. Blueground was very communicative through the process and even answered all our questions prior to applying for a unit. The day we checked into our short term rental, it seemed like everything that could go wrong went wrong. The building couldn't find our apartment keys and the parking space number did not exist in the garage we were told to enter, the leasing office was closed and the person at the front desk didn't know how to assist us. …

Update: they offered be a $250 refund for my issues and then charged me an additional "cleaning fee" of $260 for the upholstery a day later. Unfortunately, I didn't have a positive experience in the 2 months I rented with blueground. My unit was advertised as having an elevator and only after I had paid they emailed me (about a week before my relocation and move in) saying it was temporarily out of service. If you have been to downtown Seattle then you know how many stairs this means in a 7 story apartment complex. Everything from luggage to groceries had to be carried up several flights of s…