EMB Management Reviews

Highly recommend EMB! Accurate accounting, easy to operate Town Square information outlet for owners, knowledge of State rules and laws pertaining to HOA associations is better than any company we interviewed.

Typical HOA that only cares about little bit of long grass/weeds, roof moss and parking. But when it comes to some trees from the community parks fell and damaged residents's properties during a severe storm, good luck finding them to fix them or pay for them. Saw them finally fixed damage of the park itself. So I filed a case with them hoping we will get a chance that they might come over to fix the damage from their trees, waited for a couple of months. Sent them E-mail to see how the case file progess is going, no reply at all. But we will still get notifications about our weeds of our fro…

EMB Management has been reliable and easy to work with. Communication is clear and everything gets handled efficiently. They’ve made the whole process simple. Special thanks to Maebelyn Ampoan — she’s been helpful and on top of everything. Really appreciate her responsiveness and the way she keeps things running smoothly. Overall, a great experience with EMB, and Maebelyn’s support has made a big difference.

No communication on how much we owners have left to pay on an assessment from over ten years ago. No response from them. Horrible experience with this company.

There are people at EMB who try very hard, but ultimately something is not working organizationally. Not enough people are held accountable for outcomes. I was on the HOA board for a while and it took up so much of the board's time and initiative to get our finances in order. Sales of units seem to be the weakest part of EMB. There were financial accounting errors, lack of communication (the HOA board was emailed **many** times from frustrated agents, brokers and title companies) and ultimately, there were sales that fell through. I sold my unit and two months later got an email saying I owe…

Our 250 household HOA was struggling with a smaller Management Company before switching to EMB. We are nearing 1 year with EMB now, and so far we have seen improvements in nearly all aspects of HOA management - fast response times, functional web-portal, clear communication, and proactive management. EMB seems like a large operation, so they have the resources and support available to solve problems the smaller teams struggle with, and all while remaining very competitive on cost

Cheyanne was very prompt in her responses to me! I appreciate her help. She was also very knowledgeable!!

Spoke to Erica today! Wow! Erica has great customer service and spoke to me with a smile in her voice. She answered all my questions and sent me emails to further answer my questions. wow! what great service! Thank you Erica 5 STARS to you! No! 1000 STARS!

Hello, I clean my yard every two weeks. You took a photo of my yard on 05/15/2026, but you did not mail the notice to me until 06/16/2026. Then you claimed that I had violated the rules and fined me. I received your notice about 31 days after it was issued, even though you only gave me 15 days to respond or correct the issue. By the time I received the documents, the deadline had already passed. I immediately contacted the HOA office, and they told me that my case had been closed. Despite that, you still charged me a $25 fine. This is unfair. The HOA office needs to improve its management. Eit…

I am leaving this review based on my experience helping my mom, who doesn't use technology. I discovered month old violations and fines that neither of us knew existed. Had we received proper notice, I would have taken care of the issues immediately. Instead, they refused to reverse the fines or acknowledge they sent them unfairly into an app that we didn't know was alerting us to fines. My mom is on a fixed income, and these fines are a real hardship. I've also spoken with several neighbors who say they've had similar experiences. I've not found one neighbor who was not fined. Rules should…

Emb- worst they nickel and dime people Never call people back-worst customer svs

Response: Yes, you're correct. The ESA paperwork i sent in for a second time now expired may 31st. Your warning and fine came may 12th. I sent in the paperwork to prove you broke the law. If I sent just the renewed one it would appear if wasn't complying during your warnings and fines. What you did was illegal and breaks the Fair Housing act. Yes, the ESA is in my wife's name. My father has dementia and cannot reapply for his ESA since he is non verbal and cannot read or write so my wife who had registered ESA's her whole life got him put in her name but the dog is still my dad's and spends h…

Rachel Clarke is one of the best and Most efficient managers I have worked with. She is very attentive and a great communicator. I hope to work more with her and the EMB team in the future!

I love you guys! Rachel, Lisa, Jessica, my goodness I could probably name 10 more names. Everybody is amazing 🤩 Highly recommend!

I just hate HOA Management company. I just got a NOTICE of DELINQUENCY and before that nothing. I don't get email nor mail of the HOA fee. Them there is a LATE charge they slap on you. Come-on. This is ridiculous.

Lena's a great employee helping me pay my HOA dues in a timely manner. I appreciate her being so thoughtful with me.

Cheyenne Fisher has provided exceptional customer service in responding to my questions and concerns.

The service was outstanding. Everything was handled professionally and efficiently

Gardenia was an absolute pleasure to work with. As a service provider, I have never had such a great experience with property management. Gardenia was clear and quick with information and took the time to understand our suggestions as the service provider. I would be honored to have the privilege to work with EMB Management and Gardenia again, any time.

I was super impressed with the professionalism and the kindness that I experienced today. Even though I was a little nervous because of a mistake I had made with my HOA, Lena greeted me with a smile and was able to take care of absolutely every one of my needs quickly. She later followed up with an email to reassure me that everything was going per our conversation. I just wanted to let people know that she represented EMB management very well.

Quick & Kind response during a water leak emergency. I had a weekend leak from my above neighbor and quickly called EMB emergency services. The dispatcher was diligent in getting me a response and was even called by the head of the AOC. After my neighbor and I were able to stop the leak, the ServePro team was scheduled on Monday morning and began their mitigation to stop any further damage. They applied for additional approval and EMB responded quickly to the update, resulting in a second visit 3 days later where ServePro took out a cabinet to cut into the wall to increase air flow. 4 days l…

Doug Miller has been a pleasure to work with as our Community Association Manager. Prior to EBA Management, our community had experienced ongoing frustration with an unresponsive manager: issues were ignored and unresolved for months despite repeated follow-ups, which was both disappointing and discouraging. Since Doug took over in late 2024, the experience has improved significantly. He has been consistently responsive, attentive, and genuinely committed to the well-being of our community. Doug communicates important issues and concerns to the Board timely, helps guide appropriate action, an…

I called on Monday June 23rd and asked to speak with a manager. Tried again on Wednesday and again Friday. Got an email from Myah at 230 on Friday not resolving any of the issue. As of today 9 days later I have not received a call back. This is the 4th management company our home owners association has had and by far the worst. I put in a request to fix a broken bench at the park last December and January and it was never fixed. Now the fence has fallen down, 3 benches are broken and it took 5 weeks to get dog poop bags replenished. They have increased our homeowners dues twice in a year b…

Very responsive.

Lisa Siegler and AOC, along with everyone at EMB, is wonderful to work with. They are prompt to respond, helpful, and true stewards of the association. I highly recommend them.

Rachel is always helpful and polite.

Would give 0 stars if I could. It’s funny coming on bere and looking at the comments and reviews seeing that obviously this company is a problem and a joke. This company said they would send out somebody about an ant problem my neighbors were complaining about (it was affecting ours and multiple other units), they never showed up for their appointment time and never had anybody follow up. We had a bird stuck in our fireplace in a place where we wouldn’t be able to access or free it, we were told someone would support us in 24 hours. Nothing. After about three or four days, they said again, in …

EMB management is a horrible company, they bill us thousands but every issue or request tenants place gets deferred to the HOA board. They also failed to post an assessment for January 2025 and I accrued hundreds in late fees despite Townsquare (the processing app) acknowledging that it was EMB’s fault and letting me know they need to refund late fees. I have autopay set up as well. I have called, emailed, etc for months with no resolution or call back. Run from them.

Service non existent. I called for a request for my attic problem. A ticket was created on their platform Townsq. They responded 2 days later and told me they will find an HOA board member to help. Then they disappeared for several days. I repeatedly asked them for updates, emails, phone calls, text messages. NONE got replied. I repeatedly told them how important and urgent the issue is. NO REPLY. And my ticket was CLOSED! I pay over $400 every month and get all frustration.

Horrible service, not responsive at all. Poor communication. Online payment system is ancient, charge a large convenience fee.

Cheyenne has been very helpful and professional.

If I can give a negative 5 stars, I would. I called their office over 7 times on 7 different Occasions requesting a callback to go over a violation and after one month, no one has called me back.

I have been paying my HOA dues on time every year. I never received any notices stating I was late on my bill. It wasn’t until I had accumulated all these extra fees that I was finally notified. I kept trying to reach Cheyenne Fisher by phone to get an explanation but to no avail. I would just keep getting emails saying I owe more money. I had to pay the balance before I accumulated more late fees without an explanation as Cheyenne apparently does not respond via phone. Customer service is non existent unfortunately if you want to talk to a human.

Great work on behalf of associa EMB management company. Very quick to respond to the repair of the broken gate at baywatch at magnolia condominiums garage building. Excellent work!! I wanted to say that Lena the receptionist was very efficient and replied to my txt messages very promptly Lena is great

Almost useless community management. Half of the yards in Christy’s Crossing are a disgrace.

Truly the most frustrating interaction I've had with a company in a long time. I've sent numerous emails addressing my concerns and I continue to receive scripted responses that show no live person has even bothered to look at what I or Acorn Properties says. Biggest mistake our HOA board has made in my opinion - changing to EMB

Rats on the property and EMBA management has not taken any action for several weeks despite following up multiple times. No response!! Very unprofessional!!

EMB is wildly incompetent to handle HOA management issues. They continue fail to respond to anyone in a timely manner - often requires residents to contact the HOA directly because they are unwilling to help. HOA Boards beware: * They frequently levy miscellaneous charges on top of monthly fees that are unexplained * They failed to correctly process tax returns and payments, and refuses to take financial responsibility * They cannot find contractors to do maintenance work * There is *no* in-house maintenance regardless of what they claim * Their incompetence from onboarding will result in a l…

terrible services and zero concern for their residence. We found rats outside the complex, made multiple efforts to get some kind of help and nothing.

I sent a payment to EMB management, ACH transfer, by mistake when the condo management changed. They deny receiving, yet it shows it went from my account to theirs. stonewalling.

Wish I could give this management company 0 stars. Charged me twice multiple times for my HOA payment and they are now trying to avoid sending me my refund. It's been two months and they keep saying they will mail my check and that it will take two weeks for me to get it. I call every two weeks and they keep giving me the run around saying someone will reach out to me. Of course, no one ever does. On top of that, they are still sending me payment information in the mail about next months payment but won't send me my refund. Absolutely ridiculous and makes me want to sell my condo. Ive never ha…