Greystar Reviews

I am writing this review right after I climbed stairs all the way to my apartment. I can’t remember, this is probably the tenth time the elevator broke down in past three months. I used to believe the leasing office management are second tier, but now I found the worse, maintenance team in GreyStar is even worse, not even able to make it to the tiers. I kinda feel bad for the office staff too. After so many times apologizing to angry residents, they chose to dodge away today lol I totally got why GreyStar’s reputation is in the toilet. Regardless of the daily ads and useless coupons they keep …

I am a current tenant at a Greystar management complex called The Berkshire. This company must train their employees to be the most unempathic, unhelpful, and avoidant managers/front office people. Every issue I've had including having literal toxic fumes has been an uphill battle to simply be acknowledged. Either they poorly staff their complexes or they train them to be disrespectful and to dehumanize their tenants. I truly hate living where I am but I am stuck in my lease and cannot afford a buyout.

Menace tenant letting loose 5 feisty puppies along our hallways in Mason & Main. Problem been going on for months and reported to animal control several times. One of the puppies almost bit me and my husband. Senior Property Manager seem unable to resolve issues that's been going on since last year.

Do NOT rent with this company ! My sister is due a refund of $199 and they have giving her the run around for almost a year. Got an account specialist name darrell Riley and he told us he was going to call the cops because we are calling on an account.

I’m sure you guys are aware of how yall property at the MIRO apartments. Almost killed me and my son at the Miro apartment when our ceiling collapsed. And your management team are being blindsided and being very dishonest, disgusting. Discriminated against humans . And not offering any help other than what they want to offer . While they are care free ordering food while the tenants are going to a tragedy If me and my son would’ve been home when the ceiling collapsed we would’ve loss our lives that day . it’s so cruel how they treated me and other tenants. And than they lying saying it’s an …

DO NOT RENT FROM GREYSTAR. I needed to terminate my lease at my old apartment in Federal Way early because of a hole in the ceiling kitchen. Not only is there a hole, but it was also leaking water when it rained. I put in a work order to have it fixed. One of my roommates is a firefighter and knows exactly how hazardous that is. We decided to put in our termination after months of waiting on them to fix the issue. The day I dropped my letter into the office, I spoke with the assistant manager Natalia. Before reading my letter that states why I'm turning in my keys, she assumed I was already go…

Warning: Never rent from Greystar!!! I used to live in a few different apartments and never had any complaint. This is the first property management company that I feel like I should write something about so people don't get in trouble and waste time to deal with them. After I moved out, I received a bill which I think is ridiculous. Emailed them many times asking for evidence of what they claimed, and called their office a few times as well, but no response. Instead they sent my bill to a debt collection company called Genesis, and that company threatened me that if I don't pay what they wa…

1.26.2024 Update: I am now at 2.5 weeks I have sent countless emails and left many voicemails..Thanks for sending the canned "high volume of calls/emails". Small claims court it is!! 1.18.24 This is a review from Rustico at Fair Oaks in Boerne Texas. WARNING! DO NOT MOVE TO ANY GREYSTAR PROPERTY!! I just received a bill from Greystar for over 1700 for move out expenses (which btw were not broken down - just a lump sum) when I paid almost 3,000 to get out of my lease and the 700+ partial rent that was owed for Dec 2023. Both my dad and I (both lease holders) were verbally and electronically t…

If the block is owned by Greystar I would avoid signing a lease with them. This will be long because I have a lot to point out. We have lived at Destinations Lynnwood for five years. It was actually a SHAG building that was sold to Greystar in 2019. I will never forgive SHAG for selling the building to them. They encouraged us to move into this building then sold it six months later. This is a senior’s building. Greystar seems to be incapable of understanding that.That or they are determined to only have wealthy seniors as residents. Personally I believe they are trying to turn this into co…

Awful, horrible experience. Been trying to inquire about a move-out statement with excessive charges since 8/2023. I was the guarantor on my son’s lease when he rented from Union Tempe in AZ. They have yet to answer my questions and instead sent the bill to collections. They do not call back or respond when you fill out “contact us”.

I have lived at one Greystar property and the people who worked at the property were great. The property management company? Complete and utter garbage. It is quite literally impossible to get someone on the phone at Greystar. The only option you have when you call is to leave a voicemail. Don't worry, they will absolutely not be returning your call. I have left countless voicemails over MONTHS and received zero calls in return. Luckily, the office at the property I lived at was able to help me and my issue was resolved. I now purposefully avoid anything with Greystar attached as I would liter…

Greystar, the way you treat potential tenants and tenants is ridiculous! If you don't want to rent to African Americans, Disable and Restricted-Income People just state it! Some of your employees don't give care in the world about people, that want to reside at your apartments! Your company charge professional clean-up fee, that isn't on the lease agreement and blames the tenants for your mistakes! I made sure, I left your apartment in the condition I got in but better! Even the Seattle Fire Department and paramedics knows how nice and clean my apartment was! I have tried to contact your Seatt…

They screwed me over. DON'T rent from them. I was staying at one of Greystar retail properties in Renton, Washington. I moved out for so many reasons, and one of the reasons was my rent went up $400. When my lease was up, I moved out. I told the office I would be leaving at 4 a.m., and I would be leaving the keys in the apartment. They told me that's fine and it's would be okay. I didn't think anything of it. It's December 2023. And I just found out they have an eviction notice out on me after all their years, and I am just finding out. I can't even get in touch with them to fix this problem.

Do not rent any properties from Greystar. This is my first time writing an online review because they NEVER response to your calls or emails. I received over $4000 of false move-out charges because I’ve been force to terminate my contract 1 month early due to excessive leaks on my bathroom ceiling. The room is almost uninhabitable in the last 3 months of contracts because they cut huge holes in my bathroom multiple times trying to figure out the source of leak. They still sent me bill although the local manager has approved the termination of contract. They also try to rip you off for any we…