Guide Property Services Reviews

Guide Property Services took a lot of care in how they helped my family and I find a place to live. Dominic went above and beyond and was a great property manager.

We've had the pleasure of working with LJ Burns and the team at Arbour Court for many years. Over the course of more than 187 services at Arbour Court since 2013 (including some services under previous management) and more than 350 services supporting Guide Property Services communities since 2019, LJ has consistently been professional, responsive, and easy to work with. Having completed more than 90,000 services throughout the Puget Sound region since 2011, we've worked with a wide variety of property managers and communities. LJ stands out because he communicates clearly, follows through on…

I had an apartment building in Columbia City that I needed a new leasing company for so I contacted LJ from Guide Management in April of this year. LJ was very communicative and shared a lot of details and information about the company and the services they provide which aligned with what we were looking for at the time. After thinking it over we decided instead to sell the building to my brother's father in law, but we walked away from our conversations with LJ feeling very confident that if we were in the need of PM in the future that Guide would be our first call.

Dominic Montello is a professional, responsive, and reliable property manager who takes pride in his job and providing excellent service. His attention to detail, strong communication skills, and proactive approach makes him a trusted resource for both property owners and tenants. I would highly recommend him to anyone seeking quality property management services.

Dominic has been an exceptional property manager who consistently demonstrates professionalism, reliability, and strong communication. He’s always quick to address any issues with practical solutions. I would highly recommend him to anyone looking for a trustworthy and effective property manager.

I had an excellent experience working with Khaled Alashor. From the very beginning, he was professional, knowledgeable, honest, and incredibly helpful. He took the time to answer all of my questions, explain every step of the process, and made sure I felt confident in every decision. What really stood out was his dedication and genuine care. He went above and beyond by sharing valuable insights about the Seattle area and making the entire experience smooth and stress-free. His communication was outstanding, and I always felt like my best interests came first. I highly recommend Khaled to any…

It’s rare to have your landlord be a genuinely good person. We lived at the cove for two years and had nothing but great experiences with Dotty. Maintenance was also great! Colin got things done on a timely manner and was pretty efficient. We are going to miss them.

Jesse has been amazing! She has been so helpful and understanding. Shes been willing to help with my application process and is great at communicating with you about things needed to be done. Jesse is great!

Dominic was great! He was extremely helpful and kind, one of the best property managers I've worked with.

Alena was absolutely amazing throughout entire experience! From the moment she helped us with the tour, she was warm, professional, knowledgeable, and incredibly attentive to what we were looking for. She made the process of choosing our studio feel smooth, exciting, and stress-free. Her attention to detail and genuine care really stood out, and she went above and beyond to make sure we felt confident and comfortable with our decision. We are so grateful for help and highly recommend working with Alena!

I had a great experience touring this apartment. Alena was very welcoming, professional, and explained everything in detail. She took the time to answer all of my questions, which made the process easy and comfortable. The apartment was clean, well-maintained, and looked exactly as advertised. I was so impressed with the tour and the overall experience that I completed my application right afterward. I would definitely recommend this property to anyone looking for a new place to live.

I can’t say enough wonderful things about my experience with Guide Property Management, especially Leasing Agent LJ Burns! From the very beginning of my apartment search, LJ went above and beyond to make the entire process smooth, stress free, and enjoyable. He was incredibly patient, friendly, knowledgeable, and organized throughout every step. No matter how many questions I had, he always took the time to answer them and made me feel supported and valued. His communication was outstanding. He responded quickly, kept me updated, and made sure everything stayed on track from start to finish. …

From my personal experience, Dominic has been an exceptional property manager. He consistently responds quickly to maintenance requests and ensures the property is always well-maintained. His attention to detail and dedication make living here stress-free and enjoyable.

Zack came and fixed my issue quickly! He is always very professional and respectful with each encounter!

Dion is the guy! Anything you need property related or not Dion is there for you no matter what. Genuinely one of the kindest people I’ve had the pleasure to be around. Highly recommend going through him for any rental needs.

Ever since the new maintenance man Zack has arrived everything has been handled much smoother than the previous management company. He is always prompt friendly and answers any questions. Thank you Zack!

Hi, I’m currently on the midst of renting an apartment that Guidpm handles. Alena has been so communicative and helpful with my situation. Every question I asked was detailed and properly explained. I’m excited about having my own space and with the help of Alena, I think I found the perfect scenario and place to live in. I really appreciate the fact that she communicated every time I have any questions and she answered right away. I hope this continue through out my residency with Guidepm. I truly appreciate all the help that Alena provided!

Alena has been incredibly helpful in my recent navigation of MFTE housing in columbia city. really excited to work with this property management company largely due to her!

Dominic is a great property manager who is always attentive to the tenants’ needs. He is always happy to help.

Lj helped me and my wife throughout the process of finding a new apartment and was very helpful and knowledgeable. Made what is traditionally a stressful process, easy, simple, and smooth.

Dion has been an exceptional property manager, always on site and available to help tenants. He fosters a great community environment by always hosting events for residents like bbq's and holiday parties.

Very nice!! Fixed my sink and friendly. Thanks Zack!

Dion is awesome, he works well with his tenants! Jumps at the hat!!

Very good job!

Jesse is a lifesaver. I had an unexpected turn in my life that caused an immediate concern to move into my own place, I figured it would be a lengthy process as these things tend to be but at the last second, in comes Jesse. She helped find me multiple options within my price range and answered all of my surrounding questions about each location, and all within an incredibly fast turn around. If you're looking for a new place to live, Jesse is for sure your girl.

Super professional and made things simple for me, highly recommend great service especially from Jesse T.

Jesse T. has made my experience here so phenomenal. She’s extremely attentive and fast at responding and knowledgeable. That’s the kind of person you want to manage your properties. Your quality of life is essentially in their hands and I feel safe knowing Jesse is efficiently running this place!

Eli thanks

I wanted to give Dion a big thanks for throwing awesome parties and making us feel like a family.

Dion is one of the best property manager's in Idaho. I appreciate all he does. He's the best 😊

Zack did an excellent job changing the locks on my front door. He was professional, arrived on time, and completed the work quickly without cutting corners. He made sure everything worked smoothly before he left and answered any questions I had. I really appreciate his attention to detail and the quality of his work. If you’re looking for someone reliable to change or repair your locks, I highly recommend Zack. Thanks again for the great service!

My experience with Dion was and is Great. Made the move in process really smooth and easy and when ever I have a question or concern he always right there or a call away!

I had a great experience working with LJ. He was professional, responsive, and very helpful throughout the entire process. Communication was excellent, and they made everything smooth and easy from start to finish. I truly appreciate their assistance and would highly recommend them to anyone looking for someone reliable and knowledgeable. Thank you again for all your help!

I had a great experience renting my apartment with Dom! He was an excellent communicator, and made the entire experience a dream!! Highly recommend renting with him.

A huge thanks to Jesse for her prompt responses and exceptional service in answering my questions! So helpful and professional, thank you again Jesse!

Alena has been a wonderful property manager. Very attentive and responsive to any property related needs. Always does her best to accommodate as best as she can, while also regulating the building by its protocols.

I have been in my fair share of property managers while looking for apartments and let me tell you, Lj was a breath of fresh air in comparison to some of my previous property managers (that shall remain nameless). Lj responds timely, was flexible with apartment showings, and responded whenever inquiries arise. 10/10

I definitely recommend LJ. He made the process super easy and was very patient!

Property Management companies in general are sometimes tough to work with but our resident PM, who is LJ, is so kind and such an asset to this community. He is always in the office with a smile and keeps the place very tidy. It's a great place to live because of the neighbors and LJ.

Great experience working with Khaled, he was on time and friendly, Thanks you for your great service.

I had a great showing today with Khaled in Bellevue. He came prepared and was sensitive to our budget constraints.

Great timely and professional maintenance help. Thanks Zack!

Dion is a great landlord and super respectful. He's always willing to help out.

Dion is great always positive and helps out with anything we need.

Thank Khaled for helping my sister with a smoth move in

Dion is a great proper manager 10/10

S/O to Dion for the amazing experience! Great job and great events. Top tier property management

Lj was exceptional when I was looking for a place to transition to in order to get closer to work. He was very kind and understanding and most of all he was patient with my questions and at times confusion with the process, he helped me feel at ease at a time when I needed help feeling at home moving into my new home. Thank you sir, I appreciate you!

I love living at the creekbend apartment and I want to thank Dion for making it fun here for me.

Khalid was professional helping my family touring more than one unit on the weekend.

Dion has Ben vary helpful with wasp nest on the balcony an various household needs

Thank you to Dominic for helping me get my apartment!! Such a smooth process from someone coming from out of state!

I had a great experience with Dominic! Really appreciated his help and patience with me.

Been renting here for a few years and Dominic is the best manager. Super attentive to any issues that might arise and excellent with his communication of any repairs or emergencies that are happening on or around the property. 10/10 great dude.

Had a great experience working with Dominic when touring an apartment. He was very helpful and answered all my questions.

Khaled was very responsive and dropped everything to deal with my spider issue!

Loved working with Dominic! Great down to earth person

Dominic M was an awesome assist for all of our needs. Made it a breeze.

I was having trouble getting a new lease agreement but Khaled reached out and got me what I needed. Than you!

Khaled is a wonderful landlord and is attentive and helps however he can. Also very understanding. Thanks for all you do!

Khaled has been great to work with. I appreciate all that he does.

My family and I toured a unit with Khaled and had a great experience. He was very helpful and made the process easy. We will definitely be renting a unit with Guide Property Management!

Khalid is our new manager at alcove. He has gone above and beyond to make our experience here beautiful.

Had an excellent experience. Dominic was very helpful. competent property manager.

Dion is the best. I’ve lived here three years and things have gotten significantly better since Dion took over. He’s helped me out in bad situations and been extremely helpful and understanding. 10/10.

Excellent service, attention with kindness, patience and care. My family is very happy with our new home, which is in excellent condition, nice, cozy, comfortable .. a dream ...!!

Working with Dion has been amazing. He’s made the whole experience of renting from here extremely enjoyable and easy to do. Dion, you’re the best!

Really happy with my experience working with Alena! She was very professional, quick to respond and very helpful!

Dion takes his position very professionally and treats everyone respectfully and lovingly.

Dion is a great manager and landlord he is willing to drop anything to get you what you need and accommodate you!

Took a tour with Khaled today. He was very knowledgeable about not only the property, but legalities and tips for renting. He answered all my questions, mostly preemptively, and added on advice that was very supportive. I mentioned I was looking at other properties with GuidePM and his guidance promoted the company as a whole. He is a positive representative of the organization.

Dominic has been an outstanding property manager. He's always responsive, friendly, and easy to work with, which makes a huge difference. In a world where so many interactions feel automated, impersonal, or routed through endless apps and chatbots, it's refreshing to work with someone who genuinely seems to care about the people he serves. Whenever I've had a question or needed assistance, Dom has been quick to respond and proactive in helping find a solution. He treats people with respect, communicates clearly, and creates the feeling that you're more than just another tenant. It's rare to f…

I want to say Khaled is good person and good manager

Dominic has been a huge help to me since moving in this January. From the application process, to creating more space for bike storage. He is super responsive and helpful at all turns. He goes above and beyond to help members of our community feel at home! I really appreciate all of his help.

Recommend! My experience was wonderful! Any time I had a question, Alena was quick to respond and always went the extra mile to ensure I had everything I needed. Her positive attitude and dedication truly stand out.Thank you, Alena, and the team at Guide Property Services for a great experience!

Dion was very helpful any time we called for questions regarding our apartment. His attention to detail was outstanding and he was very fast with completing our requests 10/10

We had a great experience with Khaled during our move-in process. He was very helpful, professional, and responsive from start to finish. He made everything easy to understand and ensured that all our questions were answered. His kindness and willingness to help made our move into the apartment smooth and stress-free. We truly appreciate all his support and would highly recommend him to anyone looking for excellent service. Thank you, Khaled, for making our move-in experience such a positive one!

Dominic gave me a great tour! Showed me a ton of great options:)

Manager is helpful address problems really quick. Glad to have a manager like Alena.

Elijah was great! He was punctual, communicated extremely well, and was very kind and professional. The repair was completed quickly, and the whole experience was great. Thank you for the excellent service!

Michael the maintenance manager at Edmonds Woodridge apartments is very responsive to any issues that would arise. I really appreciate his service.

Skylar did a great job making sure that I was able to rent and move into my apartment. He was available and happy to answer all of my many questions regarding the property and requirements to rent.

It’s a great service—super friendly and they attend to you immediately. We had the best experience, thanks to Mr. Khaled, who expedited the process for us.

Alena helped me out and she was the best, very kind and good at her job

I worked with Alena and she was absolutely amazing. Very professional, punctual, and an overall joy to work with. Highly recommended.

We had an awesome experience while touring these apartments with Khaled, would definitely recommend super kind and helpful!

Dion is a great property manager. Always quick to fix whatever is needed. Very flexible and easy to talk to. 10/10 would recommend moving into one of his apts.

Good luck trying to a hold of them. Hire the least competent people with horrible attitudes.

One of the most frustrating property management experiences I've ever had. During our tenancy, the property manager accidentally opened our unit while showing another property. She later explained that she had opened the wrong door and apologized, but the incident still felt highly unprofessional and raised concerns about tenant privacy and management practices. The bigger issue was communication surrounding our lease renewal. Prior to lease expiration, we did not receive a renewal notice, (just received a rent increase notice since half year ago) and we proactively informed the property man…

Amazing maintenance response time. They told us what was wrong with our refrigerator and got it replaced with no worry. Amazing customer service and support. Shout out to Jason 🔥

Zack was very friendly and took care of all the issues that I had at my apartment very punctual and explained what he was doing as he was doing it thank you Zack

Thanks Colin for fixing the closet rack. It helps a lot after leaving my clothes out for three weeks and the first maintenance failed to fix it. Just hope rent credit or adjustment for inconvenience can be given after the first maintenance failed

From renter in Boise, ID. Colin is fantastic to work with and all of our maintenance requests (few) have been taken care of in less than 24 hours.

Zack was very quick and professional. Finished the job right away!

Zack was on time, friendly, and professional. He did the job just right. He resolved my issue right away.

HORRIBLE property management. They do not care about their residents or their safety.

Colin did a great job. He talked us through shutting off the water within minutes of our pipe bursting and arranged for someone to come out and fix it within a few hours.

Thank you Colin for your help always. Colin is an amazing maintenance man. Always a pleasure whenever we need his help. Great job!! Dotty is the best property manager I've ever had to privilege of knowing. She always has time to help even when she has alot on her plate. Thank you Dotty and Colin for all you do for us. Your hard work never goes unnoticed.

A great place to live ! ❤️ Everything is walking or running distance close by . Got the Beautiful Boise river nearby, wonderful postive tenants . And a very kind , loving, postive, understandable landlord named Dion Salinas we have here . 💯 on communication and making sure things get done 🤸

Jasmine was really helpful and I appreciated everything she did. If you rent from them, you’ll have a good experience. Also along with Jasmine, there is a really nice maintenance worker named Zachary and he did an excellent job fixing my sink because it was leaking and he was really helpful They also have another maintenance man, Devon, who is very kind and very hard-working. Devon works extremely hard. Also, your property manager Alec Johnson has made great improvements on everything that he has done. He’s doing an awesome job managing the property that I’m at and he’s an awesome person. Ple…