ICON Real Estate Services, INC. Reviews

Danielle Dupont is the absolute best apartment manager. She made the move to Keystone Apartments so easy. She is quick to respond to any questions you may have and quickly handles any concerns. She is a valuable asset for Icon Real Estate Services and for the residents who reside at Keystone Ridge. I would definitely recommend that you give her a big raise!!!

Had an excellent experience with ICON Real Estate Services. Tianna was a pleasure to work with—super helpful and professional. I’m so happy with the results. Thank you, Tianna!

Nadir from ICON Property Management does a great job. He is always helpful, quick to respond, and keeps the building running smoothly. Highly recommend!

My family moved into Harbor Terrace Apartments a few years ago, and we've never felt more at home. Not just because they offer beautiful apartments to reside in, but their management, maintenance, and staff have always made us feel safe and a priority whenever we need anything! It has been this way since day one, and now that we will be rolling into our third year, we are even more convinced that this is by far the best team to rent from! They care about their residents, their properties, and providing a home that most will never want to leave. We had been searching for our long-term home for …

Keystone Ridge Apartments. My communication with Tianna Mason (email, phone and in person) was always great. I had lots of questions and Tania always answered everything. My unit was recently renovated so there were some minor issues that needed to be looked at and addressed, but Tianna was quick to pass things off to maintenance. Have not yet used the maintenance myself but we hear it's top notch. The team is super responsive, always delivers, and willing to go the extra mile. Tianna Mason deserves a raise. The really important thing here is communication and so far, the Icon team has delive…

I recently moved into an Icon property and thought I'd share my experience. My communication with Tania (email, in person) was always great. I had lots of questions and Tania always added everything. My unit was recently renovated so there were some quirks that needed fixed, but Tania was quick to pass things off to maintenance and address everything. Speaking of, maintance is lead by the rockstar Steve. Super fast, always delivers, and willing to go the extra mile. If I'm looking for something to complain about, I found that the website for my apartment had some inconsistencies and errors w…

Tianna was very helpful in retrieving my package that got delivered to the wrong apartments she went above and beyond by making phone calls to track down this package thank you so much!!

I moved to WAS 4 + years ago an I have lived at the Sherwood Apts in Puyallup ever since.. Danielle Dupont has been the best manager to work with without peer. Always attentive to needs big an small and always with a great sense of humor. She and ICON work to improve the property all the time and are sure to communicate (email and text) to the residents when work will start an and how long it will take to complete. If this was a numerical review it would be 10/10 all the way!!

I have been on a long and difficult journey of finding the perfect apartment for me in the Pierce County area. Out of all the real estate services and property managers I’ve talked to, Danielle has been by far been the most helpful. From day one, she has been so supportive. She has been responsive and helpful during this entire process, even with obstacles along the way! She has went out of her way numerous times for me to feel comfortable and happy in my new home. I’m beyond grateful to her always responding to my many calls and emails. Thank you again Danielle for everything!!

Tianna was very easy to work with and helped anyway possible to make our move smooth and comfortable. Always answered any questions promptly.

I’ve lived here for over a year. I’ve had nothing but a great experience w Sophia the property manger. Timely lil fixes in my unit. Grounds are immaculate. Super friendly. Goes above and beyond her duties as manager. Brings treats for my dog. Always there if I need anything.

I had accepted a job promotion, which required me to move from California to Washington on very short notice. I was stressing where I would find housing so fast. I randomly stumbled on the Uptown 7 information, and it was a smooth process, from the moment we first spoke, to the day I picked up the keys. Alejandra made sure I was able to get everything figured out on time for me to move in. She has been very professional and willing to help with any questions I had about anything. I am grateful for all the support in ensuring I was able to get the lease signed and move in, earlier than anticipa…

I currently live at the Village Glen apartments in Eatonville. I absolutely love the country because I am NOT a city girl. I moved in 5 years ago, just before the previous owner passed away, and after he did, the apartments kind of fell apart due to the lack of proper managment (Fulcrum) but since Icon has taken over, they have tried very hard to correct mistakes and do right by their tenants. Danille Dupont works hard with vendors and maintenance to get all residents needs met. I appreciate Icon for trying to fix issues that others failed to. I love where I live and I am very thankful. I high…

Andra is an All star. She has shown the ability to communicate and get things done at a high level not only for us as tenants but also for the whole community. Makes move in and move out very understandable.

I recently moved into Bellevue One Condo Apartments, managed by ICON Real Estate Services, INC., and I’ve been really happy with the experience so far. The property management team made the whole move-in process super easy. They were always available to answer questions, helped with all the paperwork, and quickly took care of any initial hiccups. Their support made me feel really welcomed here. If you’re looking for a place where the management genuinely cares, I’d definitely recommend ICON Real Estate!

I currently live at the Main Place Apartments. I have had the legal team involved over 4 times due to the resident living above me. For the last 3 years this resident has broken the lease rules by playing loud music and having friends over after quiet hours. This resident has received multiple notices, I have sent in more than enough video evidence of the residence pounding on the floor, blasting their sub woofers, and having friends over at 2am, screaming to music and jumping around. The property manager, has done NOTHING, about this situation. She constantly dismisses my concerns and does n…

For nearly five years, I’ve called an apartment complex ran by Icon Real Estate Services in Puyallup home. This management company has been nothing short of exceptional, but Danielle DuPont truly stands out. From the moment I moved in, I knew I was in good hands. Danielle’s prompt responses to my emails and calls, coupled with her efficient handling of maintenance requests, made my living experience a breeze. Beyond her exceptional service, the property itself has been well-maintained. The grounds are always clean, and the common areas are inviting. It’s a place where I felt comfortable and s…

Keystone Ridge is a great place to live quiet neighborhood. The manager Daniella Dupont Quick to respond to emails, very friendly And always communicate with updates for the buildings/ pool.

I absolutely Loved my experience renting my little townhome at Village Glen In Eatonville. What a wonderful little place super quiet, and when my dishwasher stopped working, they had somebody out immediately to fix it. We highly recommend them. Danielle And Alejandra Were wonderful And very helpful! just a pleasant all around! Highly recommend!

Keystone ridge has been such a wonderful home for us for the last 3 years! Danielle is always super responsive, I barely have to wait for a reply! She is very helpful with any questions I have, and is always professional. The service has been great and we love our home!

Very Kind and Helpful Staff. Great place to live. Danielle Dupont @ the Keystone Ridge Apartments has always been very helpful and quick to assist with any situation throughout my entire time here.

So far we have had a wonderful experience with ICON! Danielle Dupont has been super helpful and easy to work with! She made getting our first apartment quick and easy, plus has always been quick to respond when we have questions and/or concerns! The portal to make payments and request maintenance is extremely nice and easy to use. Maintenance is quick to respond to issues. I couldn't be more happy working with ICON.

Queenview Apartments (through ICON) has been a wonderful place to live. Beautiful and spacious vintage units, a quiet neighborhood, and excellent management.

I’ve lived in a building managed by ICON for the last 5 years and it’s been an exceptional experience. My building managers attention to detail is top-notch! Clear communication, well maintained common areas, and prompt responsiveness to maintenance requests have made my tenancy easy peasy!

Queenview Apts is an older building with charm, maintained well and secure, neighborhood is quiet with plenty of parking, and neighbors all seem nice and respectful of noise.

Danielle is always attentive to maintenance and general questions we may have. Our complex is well maintained and if there is an emergency you can always reach someone after hours.

It's very clear that Danielle at ICON is dedicated to providing a good experience for all residents! I was having an issue at my complex that seemed to have no immediate solution... But as soon as I got in contact with her she was prompt about addressing my concerns and communicated with me every step. Thank you, Danielle!

Hillview Apartments’ manager Aly is extremely unresponsive to renters’ need. Edit: How about you guys start off by deleting your fake reviews on your page……