Lori Gill & Associates Property Management & Leasing Reviews

Excellent experience...again! So thankful for all the support managing our rental condo.

Ann has been wonderful with great ease of communication. As an owner living abroad it’s imperative to know my property is being cared for and to have no worries.

Really frustrated by my experience as a property owner working with LGA. I won't out the property manager publicly, but the best word to describe them is feckless. The fundamental failure was a complete absence of property inspections that would have caught serious issues while they were still manageable. The tenants had illegally converted the basement into a separate living space with a makeshift kitchen and were clearly subletting it. Significant water damage and mold developed in the property that went completely undetected until after the tenants moved out. This damage should have been id…

Really frustrated by my experience as a property owner working with LGA. I won't out the property manager publicly, but the best word to describe them is feckless. The fundamental failure was a complete absence of property inspections that would have caught serious issues while they were still manageable. The tenants had illegally converted the basement into a separate living space with a makeshift kitchen and were clearly subletting it. Significant water damage and mold developed in the property that went completely undetected until after the tenants moved out. This damage should have been id…

Our property manger is a superstar, and provides 120% customer satisfaction. We feel we are so lucky to have her as our partner with this property.

Josh and the rest of the Windermere team did a wonderful job managing my Redmond house. I highly recommend them!

I’ve been working with Windermere Property Management/Lori Gill & Associates since 2006, and they’ve been consistently outstanding. Over the years, they’ve placed great tenants and always responded promptly and professionally. Most recently, I've been working with Hannah Grubaugh, and I can’t recommend her highly enough. She’s attentive, knowledgeable, and an absolute pleasure to work with. Property management can be stressful, but with this team—and especially Hannah—it’s been smooth and worry-free.

I can’t speak highly enough about the incredible service Hannah Grubaugh at Windermere has provided. Her communication is top-notch — always available, always informative, and always kind. She handled every situation with grace and speed, ensuring both the tenants and I were happy. Her proactive approach and attention to detail made all the difference. If you’re looking for a property manager who truly goes above and beyond, look no further!

I have worked with a few other property managers at Windermere over the past 10 years, but I have particularly enjoyed working with Hannah Grubaugh. She takes care of things promptly, even when on vacation in Mexico. Hannah is great to work with, she has a cheerful disposition and interfaces very will with my tenets. She keeps on top of repairs when needed and takes that worry and effort completely off my shoulders. I live very close to my rental and I could handle most of these things myself, but I value not having to worry about getting repairs done while I am out of town or otherwise occup…

Jonny managed my property for 5 years in the Windermere neighborhood. He found great tenants and managed them well. He made being a landlord easy. If I recall he was not the cheapest property manager, but I'm so glad I hired him. He got me great tenants at great rental rates. I had no issues or vacancies over 5 years. You get what you pay for! He also has a great contractor network and kept the property well maintained for very reasonable prices. Would hire him again tomorrow if I needed to rent a house again.

I have been working with Jonny since 2017 in which he has helped me find great tenants, dealing with handymen, contractors and the HOA. Jonny is very prompt, honest, easy to talk to and always make time to listen to my concerns. In my opinion, he is the creme de la creme of Prop Managers. It will be tough to find someone else as good as Jonny since I set my standard based on his work ethic and professionalism. Working with Jonny gave me a peace of mind. He knows what is needed and will get it done right. No time wasted for back and forth communication, no second guessing our decisions an…

Jeni has been amazing to work with the past few years. She has been super responsive, friendly and helpful in finding solutions to any property issues that came up. If you're an owner or a renter your life will be much easier with Jeni looking after the property -- highly recommended!

If I could give 0 stars I would! They make outrageous claims of damage when in reality there are none! They want 1000's for standard wear and tear items - coming after me TWO years after I have moved out! Just terrible no effort rental management. I learned my lesson! I only rent direct from owners now.

My name is Mohebat Jahromi and Josh Randall is my Property Manager from Lori Gill Associates for my property in Kirkland. Josh has been so wonderful and helpful. I have a very difficult case and situation, and Josh has showed so much care so much kindness and has put so much time and effort in making it all work for the best for me. I would recommend Josh Randall so much. There is no way i could have done all this on my own. Josh is trustworthy and he will do everything in his power to insure all will be Good.

They take care of everything. Very easy to work with.

One of the most attentive and responsive landlords I've had in the 26 years that I've been a renter. Josh responds so quickly I've asked him several times if he had his phone in his hand! I've never had a problem that wasn't fixed within 24 hours. You can't beat that!

Do not rent from Lori Gill & Associates Property Management. Apartment appeared ready in video before move-in, but reality was very different. Apartment was unclean, bathroom had a gap in flooring, possible mold, damaged laminate, broken glass, leaking faucet, and no hot water. No move-in inspection was done, and management did not notify us of these problems beforehand. Because of these conditions, we did not move in, yet management is refusing to return deposit and first month's rent. Extremely unprofessional and unsafe. Photos and videos available.

My leasing agent, Mary Ann McGowan took me through the entire process, helping me prepare my house for leasing. She was informative, knowledgeable and incredibly patient with me. I was able to sign a leasing agreement with full confidence. Thank you Mary Ann!

Having worked with several property management companies over the years, Kristin and Eric have far exceeded my expectations! Whether it be the lease process itself, or any maintenance issues or questions, their timely and accurate communication has been second to none! I can always trust them to give me the right answer at the right time! They are the gold standard of what a property management company should strive to be!

I was blessed to have Rosa initially show me the property for my elder Dad. Rosa was spot on and gave me a professional tour and understanding of the process. Elena from Lori's Mill creek office walked me through the entire application process and worked thoughtfully and patiently all the way through the move in and finalization of the paperwork. Elena made herself available to my elder Dad and myself reassuring us along the way. Lori Gill's team was incredible for my Dad and his long range move always checking in with us to keep us up to date on contract issues or any personal matters my Dad…

I have worked with one of the property managers at Lori Gill Associates (Theo Montgomery) for many years. Theo is an excellent property manager; he is easy to work with, responds promptly to questions and concerns and manages our properties skillfully.

My husband and I hired Windermere Property Management to manage rental properties. Laura, Property Manager, has been super wonderful and professional with communicating all decisions, selecting the right renters and for ALWAYS responding to text messages and emails. I highly recommend Windermere Property Management to take care your rental needs and secure great tenants.

We spent a year at one of their properties, and it was a frustrating and, at times, confusing experience. They repeatedly demonstrated that they can’t quite follow through on delivering any level of customer care, trustworthiness, or tenant support. They are quick to respond to requests, but often give wrong or incomplete information. Responses from their team were often short-tempered—a few downright rude—which left us bewildered, especially given the infrequent and authentic nature of our inquiries. It really wasn’t encouraging, and didn’t inspire us to care for the property as if it had be…

Got new renters in on a helpful timeline

I've been meaning to share this feedback and review for LG&A Windermere Property Management since we moved to Seattle back in April/May. The team was incredibly helpful when we were looking at properties -- everyone was accessible, helpful, informative, and genuinely cared about us finding the right place for us. The main reason I wanted to make sure I wrote this review is because of our property manager, Tony S., who has been absolutely incredible since the day we moved in. Tony is always available (though we haven't needed much related to managing the property) whenever we have any quest…

David Drake and his team are excellent, completely reliable

Had a fantastic experience working with the Lori Gill & Associates team for a recent urgent rental for my family in the Kirkland area. Susie our rental realtor was very knowledgeable showing us great options in the area. Once we decided on a property we were introduced to the property manager Josh who is incredible - he goes above and beyond to support his clients and is clearly passionate about what he does. We were fortunate to work with him and would highly recommend others to as well. Thank you!

Had an amazing experience working with Josh Randall for renter placement of our property. He was super on top of everything, took care of cleaning, listing and placing the tenant. Within a few days we already had applicants and were able to get someone in our property with a signed lease within weeks. Took all the stress away from the experience and glad we went with him.

Josh Randell receives a 12 out of 10 if that is possible. The attention to detail, availability, and service that Josh has provided is absolutely outstanding. I highly recommend using Josh to family and friends.

Wish I could leave zero stars. Do not expect any maintenance requests to be fulfilled. Repairs that were scheduled took months to complete if at all. Had a horrible time getting responses from staff and what little communication they had was rude, disrespectful, and unhelpful on all accounts. Will never rent from here again.

Well worth it. We have had only great experiences with this team.

Windermere Property has been nothing but amazing. They have been able to take care of everything at the house, day of without me having to worry about a thing. They do it all. From the very beginning they have gone above and beyond adding personal connections to trust. So thankful I found this company and chose them. They have exceeded my expectations in every way possible.

Candice Feldman was my property manager while I lived in Capitol Hill. She was effectively useless when it came to dealing with my concerns but was more than forceful when it came time to collect. I highly recommend that tenants and landlords look for a property manager that is not Candice Feldman. Can not rate her poorly enough

When I walked into their office in Bellevue their admin in the front desk was really rude. I don’t think I’m going to rent with them because this is probably indicative of how they treat tenants.

Jonny has been my property manager for a year and I hope much longer to come! As a tenant, he makes sure I have a great experience while also providing the same for the owner. He is incredibly proactive, responsive, and kind. He's been very helpful in every request or question I have while keeping me informed on any inspections, bills due that are in the owners name, etc. I highly recommend!

Jonny has been my property manager for many years and across multiple properties. He is absolutely fantastic and has made my life so much easier! He is very responsive as well as very proactive on all matters. He continually rents out my properties quickly, takes care of repairs with great efficiency, and even handles payment of property taxes and insurance. I highly recommend Jonny for anyone looking for a property manager.

Jonny did a stellar job managing our rental for four years. He is attentive and fair, shows good judgement, and is very easy to communicate with. I recommend him unconditionally!

I worked with Jonny for close to 5 years and I'm happy to say that I'd recommend him to anyone looking for a responsive and thoughtful property manager—either as a renter or as an owner.

AVOID renting from this company! Corrupt, misleading, and will force you into shady contracts so they can keep your entire security deposit. We were coerced out before our lease was up because the owner was selling, we requested a move out date of April 1, LGA told us we could have until the 5th which I thought was a kind gesture… only to find out we owe 900 prorated rent for 5 days. Read the fine print! Make sure to go through the move-in checklist, and take your own pictures. Absolutely blown away by this terrible experience. Wow.

I worked with Property Manager, Hannah Grubaugh, and she was great to work with! She was very communicative, easy to talk to, and happy to answer all my questions. Hannah really made the process easy!