Onpoint Property Management, LLC Reviews

These people are thieves. My complex worked with them for around a year and they collected dues for that time but now refuse to turn over the full amount they collected to the new company we switched to. They’re holding 50% and we’re having to pay attorney fees to get it back. Be warned and do not work with them!

This company has become very difficult to contact and the professionalism is very low. Danielle - is poor at returning calls or messages. I recently moved into a complex which is managed by OnPoint and Danielle and the “Managment” service is very poor. We have a small complex and it feels as though just because we are small that we are LOW on the list of clients for this company and Danielle. Just this week our group has requested a simple basic task and we have not had any responses from the company to resolve the issue. Very sad

Danielle did an amazing job at following up and following back via phone call, text, and email to make sure my needs were met during a very difficult time. I listed a house for sale and did not expect it to sell so quickly. We entered into negotiations and I got my client a great deal as a seller, which means I needed to get that resale certification as soon as possible. Danielle came through and took care of me.

Amazing customer service! I love working with the staff at OnPoint. Definitely recommend working with them if you have properties that need to be managed.

They were in charge of our HOA for a short while. I have a HOA payment that was supposed to be transferred to the new servicing company back in November 2024 and it still hasn’t happened. Communications between myself and their staff have been horrible. They do not answer my emails anymore nor do they answer my questions to begin with. It’s very generic emails that they send like they are trying to push us off. All I have I gotten is “ contact your new property manager” Our new property manager hasn’t received any funds yet. It is now May 2025.

"I've been thoroughly impressed with this property management company. The level of cleanliness they maintain across their properties is exceptional - everything is always well-kept and tidy. Most apartments complexes we do cleanups for outside or inside of units it's like a landfield, never in a case with working with them there.Junk is normally stored in a shed away from the public, which I can respect!! Their communication stands out as they are incredibly responsive and quick to address any concerns. What really sets them apart is their experienced property management team & maintenance st…