The Management Trust Reviews

Our HOA has benefited enormously from the professionalism of our property manager, Michelle Dick, from The Management Trust. Her legal knowledge and command of our governing documents keep us compliant and protected. She runs meetings with detail and clarity, answers owners’ questions with tact and diplomacy that prevent conflicts from escalating and has saved our Association thousands of dollars with contractor recommendations. A recent example of her cool head when confronted with hotter heads: when a trespasser dumped trash on our property, some of us wanted to pursue the person directly.…

Our HOA has trusted The Management Trust for our 41 townhome complex for almost 20 years. With the extensive laws around managing your HOA in Washington state, both Michelle Dick and Lourdes Gutierrez have provided us absolutely essential guidance. We have navigated major upgrades including: new roofs, fencing, outdoor lighting and,railing replacements in addition to the normal, every day items that come with managing a complex of this size. As the current HOA President, I have been extremely thankful for their resources and guidance over the years, both as a homeowner and now as a Board memb…

During 2025 Stephanie Steiner has been informative, production and understanding for the Jacob's Creek Owners Association! We are positive that her work in 2026 will be even more positively outstanding. Larry Crandall, President of the Jacob's Creek Owners Association.

We have worked with Michelle Dick on a professional business for more than 10 years. By far one of the most responsive and attentive property managers we have worked with. Thank you, Michelle, for all you do.

When we met Michelle Dick of The Management Trust, we finally felt like we'd met the professional we'd been looking for. Michelle and The Management Trust has everything we need in a property management company. She is the best I've met in 20 years of living at my condo/HOA. Everything is done on time, problems are dealt with in a timely manner, plans are drawn up months in advance, etc. I couldn't think of or recommend anyone more qualified to assist an HOA than Michelle and her colleagues at The Management Trust. They are ahead of the changes re: adherence to HOA (WA state) laws, and have th…

Our HOA works with The Management Trust and I'm a board member. We've changed management companies a couple of times and finally found a great partner for our property. Our team, Michelle and Ivana Maya are always prepared for our board meetings. I'm always amazed at how they're able to keep the board meetings on track so we can cover all the necessary issues. They have both been great at getting multiple quotes for work that needs to be done and provide excellent advice on projects. It's clear that they have solid experience and great resources. Highly recommend Michelle Dick, Ivanna Maya, an…

Stephanie was very helpful explaining the status and health of an HOA my buyers were considering, she saved us. I recommend her to anyone working with Managemant Trust. Rick Muller TribecaNW Real Estate Broker 137929

I had a great experience with the new management company. The customer service and attention to detail have been a complete turnaround from before. The previous management company was not helpful at all, which made things really frustrating. However, with just one phone call to Alex (I think she goes by that), everything changed. She was incredibly kind, attentive, and efficient. She took the time to listen and made sure my concerns were handled right away. It’s such a relief to finally feel heard and supported. Thank you for the outstanding service!

Stephanie at TMT is one of the most unprofessional community managers. She single handedly ruined my relationship with my Boardmembers. I would spend 20 minutes writing an email to her to get clarifying information and she would shoot a poorly detailed response back within 2 minutes. This created excessive emailing back and forth as I tried to get her to answer my entire email and not just a single point. At one of HOA meetings, she laughed and yelled at another resident who was expressing her concern on a major potential upcoming special assessment which was mainly due to miscommunication on …

A couple weeks overdue for this review but I wanted to take a moment to express my gratitude for Alejandra G really going above and beyond for me. I love my town house and Alejandra was able to answer all my questions in depth with no hesitation. Anytime I have a question, or feel unsure about something I get a quick and very helpful response. Knowing I can trust someone in this business is very important to me, and I’m so grateful for the amazing support and guidance I have received from her.

It is with genuine pleasure that I share my experience working with Matt W. & Alejandra G. from The Management Trust's Bothell office. They truly proved to be an invaluable resource and a significant blessing during a time when I needed clear guidance. From the outset, they demonstrated exceptional listening skills. They didn't just hear my questions and concerns; they listened actively, ensuring they fully understood the nuances of my situation. This quality is incredibly important, and it immediately put me at ease. Furthermore, both possess a remarkable ability to explain complex issues i…

I was supposed to get this done yesterday, but I noticed it didn’t post. Please count it on time. Stephanie Steiner personally guided my resale at High Point and helped me get documents from the portal so that I could save money. A lot of money. I should have been more involved in this association, and what I learned after speaking with her, I will be more involved at my next one. I hope to have management like TMT at our next association!

The Management Trust has been nothing but amazing for our condo community over the past couple years of managing. Michelle and her team are highly professional and serve like a trusted advisor for our HoA board ( a welcome change after our experience with our last management agency). Very highly recommended!

Marianne Nahay has been more than a Property Manager, she has been a mentor providing relevant and insightful guidance as the HOA has faced navigating economic challenges exacerbated by the pandemic and legislative mandates. I could not have been successful without her support.

Anna M from The Management Trust/ Live at the Landing was so helpful and professional. She expedited my issue and everything was solved immediately. I highly recommend Anna, The Management Trust and Live at the Landing! Thank you!

If I could give zero stars, I would. The Management Trust is the textbook definition of “you get what you pay for.” They are the cheapest and least professional HOA management company I have ever dealt with. Maintenance requests went unanswered for months, staff were dismissive and even hostile, and there was zero empathy when residents faced serious issues like leaks or floods. They couldn’t even handle the most basic functions, like uploading HOA meeting minutes, let alone addressing real homeowner concerns. After five years of dealing with them, I can confidently say: Avoid at all costs.

Very rude with Owners during meetings.

They are very unprofessional. We live in Central Park townhomes and their representative was very rude to home owners in the meeting. I would never recommend them!

These guys are horrendous. They are fast to send you violations and ghost you after you fix the issues and will keep the violations and fines on your account. Horribly managed and horrible communication. Be very weary.

I was having an issue with water leaking through my ceiling from a unit above me, and Tammy at the Management Trust helped me get in touch with the owner, walked me through step-by-step what I should do, and ultimately helped me get my issue resolved within the day. She was so helpful and responsive, and her support significantly decreased my stress levels.

Stephanie Steiner has been a great resource for all our questions. She’s quick to respond, direct, friendly, and really seems to care about our concerns.

I’m a homeowner at Big Rock in Duvall. I have emailed Stephanie S. multiple times and she is the paramount professional, which I really appreciate. She is timely In her responses, empathetic to my questions and concerns, and really helpful in any HOA inquiry I have.

DO NOT HIRE THIS COMPANY!! I have called this company multiple times to pay an assessment. Each time I call them and think I have paid the entire assessment, I get another bill and money taken from my bank account without my approval.

Thank you to the High Point management team (Yuna, Janell, and Eric) for your help with the permit and equipment for my daughter's birthday party. We are very grateful to you!