Thrive Communities Reviews

Absolutely atrocious management of a dated property that is in need of major repairs throughout. Have been at the Lighthouse community in West Seattle for just a year and the only reason we renewed our lease was because we didn't want to pack everything back up after relocating from California. At move-in, the condition of the "newly remodeled" unit was suspect at best. Fan over the stove was inoperable, constant leaks under one of the bathroom sinks that took multiple visits to properly repair, chipping paint throughout the unit, dried paint on flooring that was never cleaned, dirty and wate…

I’m finally able to have the strength to do this review for Thrive Communities. I applied at one of their properties and was instantly approved because I have always had excellent credit and owned many homes in my lifetime. Everything was fine until COVID hit and my life turned upside down. I lost everything and many people which is why I started renting instead of owning. I became very ill during my stay at Gateway and couldn’t work as much. I lost my beautiful hair, had a blood transfusion, was in the hospital for weeks, and got sepsis and almost died. I got notice my rent would be raised by…

This apartment management company are slum lords, tell me thrive, when someone burns your apartments down for an unauthorized fire what will you do? I reported my neighbors lighting fires (on camera mind you) twice and Driftwood Apartments will not do anything. Over 15 people living in one apartment! It’s a no smoking property and everyone smokes outside my windows. But when my apartment burns down because of the negligence of your apartment manager I will be suing you. I’ve reported fires twice and you’ll are like eh it’s fine. Me and my neighbors are talking to lawyers and will hopefully be…

Terrible property management company. They won’t address any issues you bring up nor enforce the rules laid out in their own leases. They blame residents for issues that are their own and will do nothing to fix complaints. You’re on your own, and don’t forget it.

They don’t care about their properties whatsoever. Everything is in construction, malfunctioning, will be ready later, but they don’t say when. But yeah they’ll increase rent prices as a clockwork. They ask tenants to contact the office for help, but either the office or even the regional management wouldn’t even care to respond. Don’t rent with them anywhere.

Filled out an application for one of their communities online, it asked to pay a holding fee for the unit I was applying for. In total I paid about $350 just to apply and hold the unit. The apartment complex reached out that I was approved and said I could come see the unit that day. When I arrived the leasing office was closed. I waited for about an hour and nobody showed up. Multiple calls, texts, and voicemails later nobody has replied. It’s been a few days and I still haven’t heard back. I tried calling Thrive to see what their policy is around this but every option via their phone number …

I am a tenant at Orenda at Othello Square in Othello, Seattle (98118), and I want to share some honest feedback about my experience with Thrive Communities. Overall, there are aspects of living here that I appreciate—the units are generally comfortable, and the staff I’ve interacted with, particularly Sette, Aimee, and Claudia, are professional and courteous. The location is convenient for transit and daily errands, and the community has potential. That said, there are several areas that need urgent improvement. First, the front entrance system is extremely inconvenient and feels unsafe. Curr…

I’m very grateful to be a part of the Assembly 118 community. A big thank you to Ms. Amyia Wilson for make the process easy and making it feel like home, I liked all of the extra amenities which was a major factor in my decision to want to be a part of this community.

Like others have said, Thrive really lacks communication and timeliness. My partner and I placed a refundable deposit in December of 2025, but as of today, have still had zero communication in response to this issue. We have attempted to call, leave tickets through their website, and contact the apartment manager, but have been given the run-around by several individuals. This is incredibly frustrating, especially because deposits are not cheap and they guarantee a swift and timely response. If you are looking to rent with them, just know that as of February 2026, they are still having ongoing…

I would not recommend renting from Thrive Communities if you expect timely or any communication or responsiveness from property management when issues arise. Reaching anyone often requires repeated follow-ups, and emails are not consistently acknowledged, even for urgent matters. Clear communication and accountability appear to be ongoing challenges.

Thrive Communities is the worst property management team I have ever worked with. Due to their negligence, we had rats infesting our walls. Additionally, one of their employees rammed into my car, causing over $6,000 in damages (he was uninsured and refuses to pay). Despite my request, management has refused to provide the incident report I filed. They are also withholding my security deposit of over $1,000 from when I was forced to move units due to the infestation (over 4 months ago). The move itself was made unnecessarily difficult, as they expected us to pay all moving expenses out of poc…

Avoid this company. They fail to complete repairs and will simply close maintenance requests without taking any action. It's impossible to get in touch with anyone. Over two months since they caused a plumbing leak in my rental, which is still not fixed. EDIT: The reply is a joke. I’ve put in three requests in the maintenance portal, tried calling the office, using the website contact form, emailing the office staff, AND talking directly to a maintenance employee in person. Still nothing has been done. The leak began when repairs were botched on 10/31/25 and it’s 1/7/26 with no progress. EDI…

Thrive has yet to return a security deposit from an amenity reservation on OCTOBER 25th. I am out $300 and have called and left multiple messages, as well as filled out the online contact form multiple times over the last 2 months, but ABSOLUTELY NO ONE has followed up. I live in Midtown Square, which recently changed management from Thrive to Forge, but we received no communication from Thrive on this transition and many things are unresolved such as my security deposit and MFTE recertification. If I could give 0 stars, I would. RETURN MY MONEY!!!

I've called their billing concierge numerous times over the last few months requesting an itemized breakdown of my move out bill; however they have still not sent one or any invoices/receipts which is not in line with Washington state law. Each time over the phone they claim they will email it to me and then don't.

Update: After writing this review, I did receive my gift card pretty quickly. I’m raising my review to three stars, because at the end of the day, it still took over three months to receive my move-in concession and communication was terrible the entire time. Unresponsive and unhelpful. I've been living in one of their properties for almost three months and still haven't received my move-in concession. Every time I follow up, I'm either ignored or given the run-around. Very disappointing and very unprofessional.

My experience with Thrive at the Coronado in Eastlake was defined by severe administrative and financial negligence. Six months into our lease, Thrive's management claimed our security deposit was missing and tried to charge us for it again. We had to provide payment proof before they apologized and admitted the funds were "misplaced." The issue resurfaced when we moved out in October. Thrive failed to properly transfer our financial records to the new management company (Guide), and worse, told Guide that we had never paid a deposit at all. Due to Thrive’s gross incompetence, we have not r…

Attention Thrive Communities Management, I have been a resident at Desie Apartments (formerly Discover Landing) for about five years, and during that time, we’ve gone through three different management teams. The first manager, Marissa, was ineffective—there were over 200 unresolved maintenance requests when she was in charge. The second manager, Sarah, was excellent—she communicated with tenants, was friendly, and made everyone feel heard. Unfortunately, the current manager is the complete opposite. She is consistently unfriendly, uncommunicative, and difficult to approach. I recently move…

First moving into madrone I went 3 months without a hot shower. Ive been without a working refrigerator for weeks and months with no stove. They changed rental management with no warning and all the points I've saved with bilt cannot be used for future rent. I can rarely get anyone on the phone to help and when the management company failed to contact me I went to thrive directly leaving over 10 voicemails/emails and never got a reply. Never had an issue at excelsior but numerous issues with madrone.

I am pretty disappointed with thrive communities at this point. I know how many regularly priced apartment complexes that they own, as I used to live in one before moving into their low-income Viv apartments in Seattle. You would think with all of the money that they make on their regularly priced $2,000 a month one bedroom apartments (not to mention how much they're probably making on their 2 and 3 bedroom apartments), they could fix the call box and lux lockers here so my packages stop getting stolen here at the low income apartments. FIX OUR CALL BOX!!!! I HAVE NOW BEEN FORCED TO START SEND…

Thrive is seriously the absolute worst property management company. Their lack of communication and shady practices will financially bleed you dry. Unless you want to be lied to and end up owing money over their negligence. Do not rent here. Ever. Disgusting and disappointing for sure.

Very unsafe and poorly managed property. NOT AS ADVERTISED. Tenant's bikes, packages and property are being stolen and nothing is done about it. legitimate complaints and concerns have been voiced DIRECTLY to the property manager and not one phone call or email was returned. I was there 3 weeks and moved out! Hallway carpets are filthy, parking is not existent unless you want to pay $275 a month. Thank God they have Marcia and Amy in the office or NOTHING would get done.

their location in everett is an atrocity. the leasing office is currently trying to say we are the reason the apartment has mold because we “didn’t notify maintenance” & “weren’t keeping things ventilated“ per their AMG checklist only covers windows, & the bathroom because those are normal places mold may grow due to improper ventilation. so obviously mold growth in a closet & the main bedroom aren’t really a result of tenant negligence, & i’m pretty appalled & offended they are insinuating that we’re not clean or wanted to live in mold. when in reality it’s not normal for mold to grow behind …

Would not recommend ANYONE renting anything from Thrive Communities. Yes they are cheaper than most but don’t let them fool you. Just moved out about a little over a month ago from one of their apartments. I was waiting to hear about or receive my deposit back. I didn’t hear anything. Until I messaged them a day or so ago and apparently they took it all plus I owe them. Some are from non existent issues and some more for other issues that was not caused by me but a problem from a pipe that was heavily leaking from the upstairs neighbors apartment. If you ever do rent here, take before and afte…

You can depend on the Maintenance team in doing their job. I’m so grateful with Julian who fixed the HVAC issue. Thank you so much and keep up the excellent work!!!

UPDATE: As stated in my review, I have already contacted Thrive and left a voicemail with my name, community info, and phone number. If you were really interested in talking to me about my issues, you would have returned my phone call. Instead, you post a reply asking me to contact you. Obviously, your replies are not actual people and not genuine in any way. This is further proof that everyone should avoid this company in any way possible. I would also like to add that we received new notices about our water being shut off for an entire week but had conflicting date information. Multiple resi…

Thrive refuses to return calls, emails, or instagram DMs. I’ve had an ongoing issue for the last six months and still can’t get it fixed. Plus, my building only has one point of entry, so if that door is ever not working (and it hasn’t worked in the past) you’re just stuck outside.

In regards to Jefferson Flats: I applied and paid the application fee and $300 to hold an apartment but was declined. That was back on March 27, 2025. I have yet to receive my money back. This company and the JF management are avoiding and ignoring me when they basically, at this point, have stolen from me. For future possible tenants, if this happens from a declined application, imagine what they might do when you’re trying to get your deposit back on move out. BUYER BEWARE. Update. In response to the response below, it wasn’t the us mail that slowed this payment it was you. It took over fi…

Edit to add: they are impossible to get ahold of to talk. I leave voicemail after voicemail, fill out contact us form on their website, and even tried going to the office. Impossible to get in touch with! I wouldn't even give them one star if I had the option, I'd give negative stars. They are impossible to get ahold of to discuss concerns. I am reaching out to them because the direct office of the apartment complex I live in does NOTHING to address any concerns. Worthless! All they do is take your rent and that's it. DO NOT RENT FROM ANY THRIVE PROPERTY!

I live in a Thrive Communities managed property, Canopy Apartments in Everett, WA. Living in this apartment complex has been one of the worst experiences in my life. We moved into our apartment in summer of 2023, and there has been nothing but issues. we moved into a “partially renovated unit”, water damage from the unit above from a previous tenant was just painted over and not properly repaired. there is no trim on the floors, thin single pane windows let in a copious amount of moisture and cause mildew, the walls are so thin you can be heard having a quiet conversation in your living room. …

I have already had one apartment burned down. Due to another tenant and the management at rainier point does not care if our fire lane is is clear and ready for emergency use.They would rather cater to1 person then to keep our entire community safe.I am tired of being bullied by the mean girls of management

If you’re looking for a new place to live definitely avoid Thrive owned communities. This monopoly will bleed you dry, especially if Conservice is their utility provider. You’ll pay upwards of $300/mo between their rates and PSE. All of this on top of an apartment that probably shouldn’t have passed code. Their “gated” community is literally a gate you drive through, there’s no gate surrounding the property. Please, DO NOT RENT WITH THEM!! Your living wage will be eaten up by greed and unfortunately most people just grin and bear it. Let’s not even get into the Bilt rental app. It hasn’t been …

Thrive is THE ABSOLUTE WORST property management company I have ever dealt with. They have taken a decent property and somehow managed to turn it into a dump. After 6 years at Westhaven I am leaving due to the management's incompetence and inability to provide a clean, quiet, safe experience. I have reached out to both Westhaven staff and Thrive. No one ever follows through or bothers to call back. If Thrive manages a property that you are considering, run fast in the opposite direction!

Leo with maintenance did a fantastic job helping us fix a drawer in our apartment that had become stuck. He was very courteous and did a fantastic job with the service performed. 5 stars for him!!

Worst property management company in Seattle. Made Dexter Hayes one of the worst places to live in Westlake the moment they took over. Somehow the previous management company who worked offsite was 1000x better. At least you could get an email reply from the previous company in a timely manner, or ever. Dexter Hayes says "appointment only" on the empty leasing office door, but how does one set up an appointment when they do not answer emails or phone calls? Embarrassing excuse for a "management" company. Also raised the rent 25% the moment they took over. Good luck with that. Didn't give me a…

The process of touring, seeing a new apartment, and getting into it were seamless. The staff and women who helped guide me were nothing but kind. McKenzie was especially helpful!

Thrive took over ownership of the Oxbow49 a few weeks ago and since then things have not been great. On 12/7 my toilet broke which I reported to the leasing agent and then followed up on 12/10. On 12/12 I sent an email and directly spoke with property management who then told me someone would be on it immediately. The maintenance man called and said apart needed to be ordered and that it would take 1-2 days . On 12/16 I emailed again and was told she would try to check the status. It is now 12/18 still no working toilet nor a response to my email requesting a grievance form or someone above t…

The new management and maintenance were very welcoming and helpful during my tour.

Avoid any property managed by this company. My partner is in the process of moving out of her apartment and was told that the elevator can’t be reserved on a Sunday because no staff is on property. That will add an hour to our mover’s fee, increasing the price for her. There has been no management, poor security with multiple homeless people found in the lobby on various instances, lack of secured parking due to a broken gate for 4 months, and a pet run area that hasn’t been cleaned in months. There is also a regular delay in garbage and recycling pickup, leading to an overflow which attracts …

Great your, knowledgeable, understanding of needs and situation. Provided thoughtful ideas. Look forward to seeing if this tour turns into a move in. Had shown me three different homes which was good for variety to choose from.

Elizabeth was super helpful when touring The Teel. She was receptive to my needs, knew a lot about the surrounding area and comparable properties, and provided lots of great insight to aid in my decision-making process. The units themselves are very nice though a little overpriced which is expected as a new building and likely to adjust with more time in the community. I recommend at least stopping by to check out this building :)

I have toured several Thrive communities. They were each lovely and well appointed, with lots of public areas and thoughtful amenities. The staff has always been friendly and welcoming.

I’ve had a very disappointing experience dealing with Maylin at Eclipse Fremont, the assistant property manager, and Thrive, the management company. It’s clear that Maylin is overwhelmed trying to manage two properties, and unfortunately, she doesn’t seem to have the proper training or knowledge—especially when it comes to the MFTE program. My application has been in limbo for over a month now, and I’ve had to constantly call and email to check on its progress. On multiple occasions, Maylin has asked me for paperwork I already submitted and has asked unnecessary questions that contradict the …

Disaster from the jump. Lied to me to get a lease signature. The four months I was at their property, they neglected to fix a 3'x4' hole in the garage walls and did not provide a a lock with a key. Bought a new car on a Friday, stolen on Tuesday. The next day, my garage was broken into while at work and all of my tools were stolen. Before sending a reimbursement request, they did agree to let me out of my lease due to safety concerns and not charge me a term fee. However, after asking to be made whole due to their neglect, they then used the termination as an excuse to not pay for $2,500+ wort…

Very professional very kind people to deal with honest people to tell you the basics about everything that you need to know up front right away and I like that that's why I give it four stars because they don't be around the bush about anything and I think that's great tell how it is and that's it this is Richard Barnard I'm giving four stars for this company

I had a tour at the new apartment of Grand Commons Street and it was fantastic experience. Amazing stuff and beautiful units!

Unethical billing practices: I lived at Summit at Madison Park from 2018-2023. When I moved out, Thrive tried to charge me the full cost of carpet replacement (>$3000), not factoring in depreciation due to 5 years of normal wear and tear, which is illegal. When I disputed this charge, they strung me along saying they were looking into it, then without warning sent the charge to collections. I was only able to reverse this by taking them to small claims, but not before it affected my credit score. In addition to the carpet replacement, Thrive also tried to charge me for carpet cleaning, and e…

Great apartment and price. Amenities were beautiful

Attempted break in with no follow up communication from leasing management, no working cameras, they cancelled Echelon security for our building, bikes and laundry are continuously stolen, residents smoke on property without consequences, carpets are stained with urine and feces and the smell is atrocious in the stairwells, and they have locked up the amenities so we cannot use the grills or fire pit?!. Thrive communities does not care about the well being or safety of their residents. They just sit in the office and collect the [rising] rent checks. Profit above anything & everything.

Absolutely disgusting excuse for a "property management" company. The only thing they do well is take your money. There has been an ongoing dog poop issue at our apartment complex for several years and Thrive refuses to take any sort of meaningful action. They won't even respond to my emails about the issue. DO NOT RENT A PROPERTY FROM THIS COMPANY!

Me and my husband went to tour Copper Creek Apartments. Upon arrival, the place looked fresh, clean, and well maintained. I really liked what I saw! We walked into the leasing office where we were met by Carlos. He was very communicative, and thorough with the information. He started giving us the tour in the leasing office where there is a pool (it's closed for the season), a gym, and a hot tub that is open all year round. Afterwards, we went to view an older 2 bed 2 bath. I really liked it! The balcony on the back is nested against the forest that the apartment community owns! So I will alw…

Elizabeth was so courteous and helpful during my tour! All my questions were answered and the apartment complex itself is beautiful.

It’s been up and down here at Barclay, but as the new management has stepped in, I’ve received a lot of help in a timely manner. The building is in a great location. The building is pretty quite and everyone is friendly. The grounds are maintained and it’s overall just a lovely place to live. Very happy to have Kevin, the new manager, here taking initiative and make the necessary steps to improve the space.

If I could give one star I would. Terrible communication during living there and after move out. Let any body live in the apartments even with domestic violence and vandalism to other peoples cars happening right outside

The apartment was beautiful and all my questions were answered well. However, the variable market-rate rent system is predatory. Thrive is apparently a money-making enterprise only and has no interest in service. Also, with the added fees for utilities and parking, the cost was much too high for me.

Izzy accomodated me for a virtual tour at Barclay Broadway and she did a great job & super follow-up, very helpful & professional, the apt was beautiful, priced right & sold me on the spot. Thank you very much Steven

Review of Thrive Communities I recently had the worst leasing experience of my life with Thrive Communities, and I strongly advise against renting from them. After completing my one-year lease, I attempted to apply for another apartment in the same building, which was ready just days after my lease ended. What followed was a frustrating two-month ordeal of dealing with a malfunctioning online application system and repeated issues with the leasing office. Despite paying the application and $300 holding fees, I received no resolution. The leasing manager, Ciara, is rarely in the office and nev…

This is my 3rd request to remove the charges that I have already paid. My requests to remove the double charges has been ignored. Please assist in removing charges that I paid upfront. Fountain Village, K-116 Charges As of Sep 21, 3:06 AM Application Fee 9/7/2024 $108.50 NonRefundable Admin 9/7/2024 $300.00 Total balance due $408.50

I lived in one of their apartments for 2 years between 2022-2024. The communication between office and tenants is abismal, I was barely able to reach them via phone call/email during working hours. When I did, I couldn’t get the answers I was looking for. During my move out process, I had reached out to them weeks prior to me moving out asking if I could extend my stay for 3 days and get that pro-rated so I that I wouldn’t have to pay an entire months rent. I didn’t get an answer until the day of my move out. They did say this was possible so I was relieved. After I had moved out I was wait…

Thrive cannot even manage its own properties. Don’t bother calling because they won’t solve your issues. Contact the city and complain or get a tenants rights lawyer. Never rent from a thrive property because this company is the most incompetent I’ve ever had the displeasure of renting from.

Moving to a Thrive Community was the worst decision of my life. Bait and switch apartment scam began almost immediately. Employees deliberately cover up important information during the rental process. Rented me an apartment near a common area with hours of common area written into the lease. Not only did they change the hours of the common area after the fact, employees enter and exit constantly throughout the night 2AM, 3AM and 5AM. I haven't had an uninterrupted nights sleep in over three months. Employees swear this is legal and refuse to escalate. The response to get it touch is pure the…

This is an updated review. I am now moving forward taking legal action against thrive communities and orenda apartments specifically. I have not revived my deposit or my left over rent and it’s now past 30 days for them to legally send me my deposit. I have emailed countless times and I keep getting the same answer. It’s been mailed out. Tell me does it usually take you 3 weeks to get mail when it’s being sent in state? No i didn't think so. My address is correct and i know for sure because my mail has been forwarded from my old address. I stand by what I said. DO NOT MOVE HERE. you're better …

（Problem solved ） I have waited for my refund check over 5 months...can anybody help me ? Apartment :The Current Account number: 50211801

My partner and I had set up a tour appointment through the Madison Plaza Apartment website and received, via email, confirmation of our appointment. When we showed up at our appointment time, no one was there. We attempted to reach the leasing office through their call box and through the number that was posted on the Madison Plaza sign for 20 min. No one responded from the leasing office and the number provided was out of service. My partner and I traveled from Bremerton specifically for this tour and to have no one from the property management company to show up is rude and unprofessional…

I have lived in the same apartment for over 10 years and never paid my rent late. It has always been a pleasant place where people got along and had a community feel. When Thrive took over everything here became a nightmare, from getting maintenance requests taken care of, to their money-gouging practices and inability to write a lease in conjunction with a housing assistance program. . I waited 2 weeks for a repair to a washing machine. I waited 2 months for a filter for my exhaust fan above my store. I cooked with wires hanging down and the fan exposed because one maintenance fellow took …

Very professional and laidback at the same time

Great place

This company supports awful customer service behavior from its employees. Considering how much I pay for rent and the level of organization, billing practices and customer service I won’t even consider renewing or recommending this company especially the Eden apartments. Steer clear of this company.

Charles was the ultimate property manager and tour guide! He was friendly, professional, and went above and beyond to show us around the place and make sure all of our questions were answered. Charles is the best!

I spent a few years in a decent apartment complex, then Thrive took over. First of all, Trive? Are you an MLM? I don't trust even the name. But they changed staff so often, it was suspicious. They had cameras but when something was stolen they didn't seem to know how to use them..they made lots of promises are improvements, instead they just raised rents and make you keep your bicycles in the apartment! They were so unorganized. There were people who moved out and it would sit empty, months later that empty apartment would get an eviction notice!! They forgot about us even living there. They t…

If I could give zero stars, I would. Thrive Communities is the epitome of scum. The properties are overpriced and not maintained. I've lived in this apartment complex (Vista Ridge) for less than a year, and we're already on our third property manager. Two apartment buildings flooded in January, and Thrive explicitly told our current property manager to placate us with coffee and pastries instead of providing any compensation for damages and exorbitant power bills due to the use of industrial strength dehumidifiers in our units. It was only after WEEKS of complaints and arguing that they agreed…

Do not move to any thrive communities. My family and I have been discriminated against in the worst way. They moved me in apartment knowing it had bugs. And have done nothing about it. I've contacted regional manager BRITTANY DOUST and left several messages. She had not returned not 1 of my calls or emails. Repairs needed in my apartment have not been repaired yet. I've been trying to find someone higher up on the totem pole with no luck. Save your family the stress and do not move to any thrive communities we as minorities mean nothing to them but a rented apartment and money. How we live doe…

Terrible building management company

Scummy company - finds every way to charge you extra and makes you jump through hoops to get pointless fees removed or reduced. Management makes promises they never deliver on. I do not recommend living in a Thrive apartment complex.

Alderra was the worst apartment complex we have ever lived in. Our entire last year there, our apartment, in building 10, smelled like smoke because our neighbors smoked inside despite numerous complaints to Taylor in the office. The gate was constantly broken, despite paying extra for a gated community. In the (almost) 3 years that we lived there… I would say I saw the gate closed maybe 20 days. The pool was never open. There was always dog feces in the yard. Multiple cars were being stolen and/ or vandalized. They had a strict “dogs must be leashed policy” which is great, except multiple tim…

My wife and I moved out of the complex Alderra and it was a very negative experience. If anyone is looking for somewhere to rent this is NOT the place. Management does not care, you pay high amounts for poor build quality, no amenities and sketchy people. Multiple cars were stolen and vandalized during the period we lived here. Door handles would break off of the bedroom doors, cabinet handles would fall off and closet handles would fall off. The carpet peels, and the paint chips at the slightest bump. We paid rent, a lease termination fee, they kept all of our deposit, our pet deposit and cha…

Edit: After many months, finally received my security deposit, minus cleaning fees, but not including the reimbursement for fee for garage space which was broken. Thrive manages or took over the management of WIllow Crossing. After more than 7 months after move out, have not received my security deposit despite near monthly emails and calls. After a theft of a service included in my parking fee (higher parking fee in the garage due to my particular vehicle), I was never reimbursed for the 5 months I paid that fee. Carpets are stained, elevators have human or pet waste in them; fireworks ar…

Everytime I asked something from them, the answer is “i don’t know” “we’ll update you” but there will be no update after. Lost package in our apartment (madison) but nothing happened. Over charge then asked them whats that about but they also don’t know, and when you keep asking question they’ll tell you that you’re rude just because they don’t know the answer!

When Thrive took over they said to pay online I had to give them my bank password to use the service. They then told me my balances in both my checking and savings account. This seems illegal to me and when I complained in person was told it was a one time check. Still does not seem legal and highly sketchy. Once Thrive took over Rent increase totally out of control that they include housing helpline number in renewal letter. Takes way too long to fix things...mold in bathroom and wall coming off and recaulking needed reported months ago. Stay away from their properties. Pools don't work "hope…

I feel comfortable talk with us

I moved to Assembly 118 about 6 months ago, it was a very hard time for me because I had to get an apartment quickly. Darron helped me with my lease agreement and tours and he was excellent. I have had an amazing time living here. The apartment is very beautiful and the staff is super helpful! I am definitely going to stay here for a long time!

Natalia did a good job showing us the community and explaining the differences about all the apartments. She did a really good job. Thank you!

I like the apartment and especially how nice everyone was in the office. Definitely in my top 3 in my choices.

I have lived at Landes for about a year and a half and in my time here I have loved the community culture that Kevin has worked so hard to create. We used to feel valued and like a member of the community until Thrive Property Management took over. Thrive is incapable of keeping this once wonderful property afloat, we have see so many people moving out lately, and frankly how can I blame them. We got our renewal notice today and the lowest possible offer they could come up with is 31%! That is because they are choosing to use a piece of software that currently has them listed under a class act…

Friendly and clean explanation . THanks

i have called and reached out since late august to encore for maintenance on a washer. it took all the way till 10/24 for maintenance supervisor nathan came to the apartment and was able to adjust something in the washer 3 days later my washer completely stopped workin and seem to be broken. i have been without a working washer since late august and have had to use my own money to go to a laundry mat every week. i need someone from higher management to reach out to me as soon as possible. i currently i have a broken dishwasher that leaked all over my kitchen and since have not had any updates …