Total Property Management Services Inc Reviews

I’ve had a great experience working with Sarah. Her communication has been excellent on every project we’ve worked on together, always responsive, professional, and genuinely helpful. I feel she works very hard for her communities and associations, and it truly shows in the level of service she provides. I especially appreciate how attentive and knowledgeable she is. She genuinely cares about her clients and consistently goes above and beyond to provide great service. I’ve recommended her to Board Members who are looking for a new Community Manager, and I will continue to do so with confidenc…

Total Property Management has been great to work with. Tommy has been especially helpful and easy to communicate with, but I also want to mention Sidney, Monique, and Amanda for being professional and responsive as well. The whole team has been solid, and I appreciate how they handle things. Highly recommend.

Karla is awesome. The best service and follow through I have ever experienced. Office staff was also extremely friendly and helpful. I have leased over 16 properties in the last 3 years and TPM has been my #1 experience doing business regarding properties. Pastor James Redwood Ministries

Marie Miprano and Lynnea Hays provide great service and demonstrate great patience as they took over as HOA property management. I will always refer them out to any HOA community that is seeking a property management team to help them.

I would like to submit this review for Amanda Marques. I have been working with Amanda on my condo restoration. She has been very cooperative and tried to assist me as much as she can.

Total Property Management is exactly the company we needed for our condo HOA management team. We had been self-managed for a while and wanted to transition to a professional team. Our first inquiry was immediately responded to, and we were very pleased with the services offered and at such a reasonable fee. We were assigned Lynnea Hays and she has been SO responsive and helpful. It truly is a delight to work with her - always cheerful and love her can-do attitude towards anything we ask of her. And, she does get everything done! We hope we can remain with TPM (and Lynnea) for many, many years…

TPM has managed our HOA property for a few years now. They have always been professional. Sarah recently helped with an issue and was quick to assist!!

Lynnea Hays and the Total Property Management team is great. They're quick to respond, professional, and true stewards of their communities. I would highly recommend them to anyone.

Amanda Marque is great, love working with this management company for projects.

Our Condominium Association switched from self-management to TPM. Lynnea Hays and her team assisted us in that transition and Lynnea continues as our Property Manager. She provides timely advice, is responsive to our requests, and greatly assists us in achieving our goals. Lynnea is a pleasure to work with.

Lynnea Hays is our account manager at TPM. We had no end of problems with our prior manager, so much so that we tried to do this ourselves for a year. But hiring TPM was one of the best decisions we ever made. Lynnea keeps in constant contact and handles every issue efficiently and always with a smile. It is great to work with a professional person who obviously takes pride in her work. Thank you Lynnea and TPM.

Lynnea is truly one of the best & easiest reps we've worked with. She is clear in her communications, timely in her responses and always finds a solution to any inquiry we throw at her. She has been a gem to work with.

Have worked with Karla, Lynnea, and Chance for a few years now as an HOA Board President and have had a very positive experience. Professional, flexible, communicative, proactive and solution-oriented. TPM has been a good value for our needs. Would certainly recommend working with this team.

If I could rate zero stars I would. This company does our HOA and we have had the run around trying to find our why we have paid Over the HOA dues and still have money taken out. They are very quick to send fines, and demand payment but you are ghosted when you have issues with them. Very unprofessional and shady book keeping.

Been working with them for 4 years now. Great property management company.

I needed to find information for some work done on my Mother’s condo four years after the work was done to assist in getting her on Medicaid. TotalPropertyManagement was able to come up with the info within two or three days which really assisted me in my search for documentation to help my mom. Sara was my contact there and she is very professional and timely and getting me the information I needed.

Karla is kind and professional. I reached out with an issue and she helped me find a quick and efficient solution. I have lived at a TPM property for over 8 years and every encounter I’ve had with Karla has been great!

Total property management services Inc sent beacon plumbing to fix The water main connection that had a broken 45° elbow. They got them out as early as they could.

You can pay exact HOA here, but have to drive. I tried paying HOA online and they added $9.99 for processing fee - additional charge to pay HOA dues???

My aunt had some late HOA fees incurred while she was out of town for an extended period of time. Monique Little provided clear and direct guidance, was patient and responsive, and thorough in building relationships with the HOA Board Members to waive any subsequent late fees incurred. We really appreciated her diligence and honest advice.

Monique was a rock star for me today! I thought I knew what I was doing and ended up I didn’t! She patiently walked me through both sites to change my information properly and I just felt her smile as she spoke. Thank You Total Property Management and a HUGE Thank You to Monique!

If you are living somewhere where this company is managing I am genuinely sorry. This is hands down one of the worst property management companies in this area. The condos that I live in that they manage, the “amenities” are constantly out of order. The jacuzzi has been out of order for over 6 months, the pool they just opened for the season is already closed! The gym has multiple broken equipment, the only thing worth using is the treadmill. The sauna has been broken for years. The curbs are cracking and falling apart. Unit after unit has flooded and they do not seem to have a care in the wo…

TPM and Amanda Marques has been great to work with over the years. Very efficient in finding solutions for clients and putting the right team in place for whatever is needed.

I had a very positive experience working with the property manager Sarah P. Even when I disagreed with decisions involving both her and the HOA she represents, she remained professional, respectful, and genuinely helpful throughout the process. She consistently went above and beyond to communicate clearly, address concerns promptly, and treat everyone with kindness and patience. Her positive attitude and dedication to excellent customer service truly stood out and made a difficult situation much easier to navigate.

It's not an easy business, but I appreciate how TPM makes the effort to communicate and coordinate with residents. This year has been tough with strange new challenges, and even then, Nicole is great with handling panicked calls and meetings. Particular shout out to Tommy Dinh! He does excellent work coordinating vendors and notices to residents, and he's on the ball when situations arise. I appreciate how Tommy always gets back to me when we have problems or questions.

We absolutely love Amanda. As first time rental property owners, we were very nervous but she made the process so smooth and worry free. She handles everything with ease and communication is top notch. The online portal makes all of the transactions easy to view and complete. Highly recommend !

Tommy is awesome to work with!

I've had a great experience working with Tommy. He is always professional, responsive, and easy to communicate with. Looking forward to continuing to work with him in the future!

Thanks to our friends at TPM for always helping us when we need help. Thanks to Tommy and Amanda!

Sarah Paulette is a joy to work with. She is friendly, thorough and is great at following up. I would highly recommend if you needed an excellent property management professional!

Tommy and the other property managers at Total Property Management are a joy to work with. Quick to respond with clear communication and good follow ups! Highly recommend working with them if you have the opportunity.

Tommy was a great help with getting my portal set up.

I had a very bad experience with this company. Very unprofessional.

Marie, always helpful whenever I needed help with HOA payment questions.

I was having trouble with my online account and Tommy was very helpful. He walked me through everything while on the phone with me. It was quick and easy.

I have called several times with different questions and have gotten all the answers I needed. Had trouble with getting on the portal and the customer service was wonderful. Thanks again for all your help.

Tommy did a good job helping me set up my auto payment at the office thank you!

Amazing the process was easy. Amanda Marques is one of the best agents out there she got me settled in and everything was smooth Thank you guys for your help

Hello, Over the past couple of days, Tommy Dinh helped my elderly parents establish an automated method of payment and re-establish access to their online portal. His level of efficiency, knowledge, kindness and abundant patience was exemplary - a perfect customer relations interaction! People like him should be commanded! I wish I could remember the names of the other people in the office who also engaged and have helped them in the past! Also a glowing review! Thank you so much!

The receptionist with lake Easter estates was amazing, and very helpful with setting up my payments.

I had questions I expected would require a few days for response. Tommy had an answer for me later the same day. Thanks for getting back to me so quickly!

My HOA got transferred to total property management and when i receive a bill to pay HOA going through these link TPMS provided which transferred to another website and I try to pay which then ask for • Management Company ID • HOA ID • Account # so i called TPMS multiple time before Christmas after Christmas before new years and again after new years and no one answers. this would be a rare issue when a customer want to pay a company but the company make it hard to pay them until it late and late payment is added.. if a no star is an option that be my rating

The WORSE !!! Customer service are RUDE ! I don’t like them , but they are the ones who managed the building where I have my little business

I live next-door to a house that (Total Property Management Services Inc) manages the property address is 5642 S. Thompson Ave., Tacoma, WA 98408. Drive-by and look at it if you’re thinking of having them take care of your property. I have been dealing with this Property Management for over two years now. These tenants has completely destroyed the front yard and backyard. They do not take care of it at all. I can’t imagine what the inside of the house like. They say your yard says a lot about what Inside house looks like.

Want to give a shout out to Monique Little. She was incredibly helpful and patient with me in making sure I got the form I needed to fill out. She stayed on the phone and walked me through the process. Thank you so much!

The managers in my sons condo changed. I had it on auto pay. I totally messed up switching payment and different banks. Unfortunately I got socked with fees However, she developed a plan for me to get back on tract. That's 5 * for a co. To stay with you and help Thank you very much And I'm on the other side of the country,!

I called to get help city obtaining proof of insurance to give my mortgage company. Monique was amazing, very helpful, resolved my issue quickly and stayed with me until I was sure I had the document. She went above and beyond, trying a few different ways to make sure I had it. It was a pleasure working with her!!!!!

I received a email from Monique Little regarding an unknown fee. I returned a email for clarity. Monique Little explained it in details. I told her about not being informed but was disappointed although no fault to the app. I am pleased to say, she resolved the situation in a timely manner with a follow up email. I want to publicly Thank her for being so considerate and helpful in this time of need. Your professionalism is appreciated and valued.

I had an incident occur yesterday regarding my kids and Management was called as we were being accused of trespassing. Monique answered and was very professional, helpful, & kind. She confirmed that we indeed live where we do and re-assured other residents that we were okay to be there. She has also been in contact with me to ensure I get my cabana card replaced so we dont run into this again. Thank you again Monique for being so helpful and polite. Excellent customer service!

Tess is amazing. She goes above and beyond for anything we need. We really appreciate her attention to detail and quick responses.

Working with Sarah has been a great experience. She’s always professional, prompt, and incredibly organized. She consistently provides all the information and details we need right up front, which makes it easy for us at Sound Cleaning Resources to get bids turned around quickly. Her clear communication and reliability make her a standout partner, and I really appreciate how smooth she makes the process. Looking forward to working together more in the future!

My condo has a roof leak. Our Board has asked TPM to obtain bids for repair, with Monique as point person. So she is the point of contact with me in setting up appointments. She has been a great communicator: prompt, professional, pleasant. We have only been with TPM for a few months and it has been reinforced through working with her on this issue we made a wise choice!

Our South Shores Condominium Association has had a great experience working with Marie Miprano of TPM. She is prompt in posting meeting minutes and other important documents to the owners’ portal when we send them to her. She has also been our main point of contact for many Board-related issues. If she couldn’t answer our questions, she’d refer us to someone who could. She is a great resource for our building. SSCA Board Members Karen McLean (former) and Sally Law (current)

Hi. Im slightly disabled. I asked Tess (tpm) to make a minor modification to the parking block so I could get my walker to my car easier. She saw too it. It was done right away. I’m impressed with this company. Any problems are resolved.

Very timely and fixed the problem

I wanted to recognize the outstanding service provided by Tess Coli. She was incredibly helpful in addressing a recent issue at my condo, responding promptly and ensuring everything was resolved to my satisfaction. Her professionalism and attention to detail made the process much easier for me. I appreciate her hard work and dedication! Additionally, Total Property Management has been consistently supportive and reliable, making my experience as a resident a positive one.

Fantastic staff all very Nice and helpful. I worked closely with Lynnea and can whole heartedly say that she is someone who truly cares about the people who live in homes managed by total property management 10 out 10 would recommend

I just moved in yesterday very quiet place so far manger and wife are very nice so are people in the office.only thing I wish is the apt was bigger but I believe I'll do just fine here😊

TMSRE is always responsive and willing to help whenever there is a need in our building

Working with Sarah Paulette has been wonderful! Her attention to detail, communication and professionalism, hands down sets her apart from other individuals in this field of work. Total Property Management is lucky to have an employee like Sarah. I look forward to working with her and the team on future opportunities.

I recently had the opportunity to work with Sarah at Total Property Management Services, and I can't say enough good things about my experience. From start to finish, she was incredibly helpful, friendly, and courteous. Sarah took the time to answer my questions, and address any of the concerns I had. It was a true pleasure to work with Sarah and I look forward to doing more work in the future! Thank you, Sarah! Total Property Managment, it is always a great experience to work with your team! Respectfully, Samantha Carpet Care Northwest

My experience at TPM has been awesome! They are always very warm and inviting. It is clear that they care deeply about the communities they manage and work hard to handle matters efficiently. Their team based approach at managing communities is different from other management companies and works well!

Just started renting from total property management at the Plaza West building and I love it! My suite is so updated and new and everyone has been so great to work with! Karla really made everything so easy and answered all my questions! 10/10 reccomend!

I recently called to inquire about paperwork needed for my Mortgage company and was greeted with a positive attitude and a very helpful/ professional young lady. Not only did she answer my questions, but she also had the information emailed to me before we ended the call. She was very helpful, polite, and expedient.

I was a renter with them for the last almost 2 years and the entire time they were fantastic. Chase was always very helpful and always quickly responsive. The property was amazing and will definitely go through them for future properties as well.

Chase made the paperwork process simple and easy to rent a house. The customer service is excellent and response to my needs are on the time. I am happy rental customer.

Sara at Total Property Management was absolutely incredible! Trying to rent an apartment was so hard, it seemed like I was just paying application fee after application fee, just to be denied because people had applied before me, Sara was so transparent and made the process so easy, I was approved within an hour of applying and am all moved in and so grateful to have a home for my son and I! Thank you Sara and Total Property Management!

I will recommend any day any time

Maintenance at properties does not feel well overseen/managed. Staff are not routinely seen at properties/buildings. Accounting/billing errors are sometimes made. Cleaning is sub par.

Quick and responsive I appreciate total property management for accommodating my needs with my work schedule. Thank you.

As time moved on. I must say. I'm not satisfied with this company. I thought at one time they were a good company because they responded to my questions that I had.As time moved on. They aren't looking out for our buildings'best interest. When you confront them about rules of association or state laws being broken. Excuse used. We only do what the board tells us. They don't inform the board when they are making bad decisions. They allow board to break rules. They prefer board members who don't know rules or follow rules. Do your research on this company. I'm seeking legal counsel for what's ha…

I have been a client of TPM for over 5 years. My experience has been very good overall. When I call with a need or concern they respond in a timely fashion and hear me! I have only good things to say about Karla and the crew at Total Property Management.

Had the pleasure of working with Chase and he’s been super fantastic every step of the way. He made my move in quick and painless, and was very responsive.

Don't move in.....bad idea unless you like 50.00 fines posted on your door every week. I finally got out of there!

Very reliable for my rental property. Chase exceed expectations with everything. Would recommend them to anyone looking to have their property managed.

Great company to work with. Nice to see a company who takes care of their properties and their tenants. They are concerned about the safety of their tenants and make sure things are well taken care of.

Very on top of everything. Promptly to respond to our community as need it.

Worked with Chase from Total Management Property to rent a SFH and experience was seamless. I loved it and recommend anyone to work with them. From start to end he was very responsive and helpfull. It took less than a day with him to get my lease signed. He took care of my move in date and got inspection done quickly. Shoutout to Mike as well who was quick with move in inspection and I was able to move in. Thank you both Chase and Mike

We are currently having an issue with our elevator. I have contacted our property manager, Sarah Paulette, regarding this. She has been very quick and thorough in her responses. She has shown she understands and cares how this issue is/ has affected the residents of Sky Terrace. We appreciate the communication and concern for our property issues. Thank you Sarah! As our elevator issue continued Sarah was consistent in staying in contact, answering questions and keeping us informed. I can only imagine how busy her day is but she took the time to communicate with us quickly. Thank you Sarah!

Monique Little at Total Property Management totally rocks!! I needed her assistance to gather some info for us and was quick, responsive, accurate, and friendly. Monique provided stellar customer service. Highly recommend these folks. They are the best!