Enigma Properties Reviews

Agana Baertlein is the leasing agent for Enigma Properties. Sadly, our building was sold about 9 months ago and Enigma now manages the property. I have lived at this location for 7 and 1/2 years, with timely rent payments. We were sent a notice asking us to sign a new lease by June 1st 2026 for a start date of September 2026. I went on the company app and the lease agreement was not there for me to sign. And then I got a text stating that they were not going to renew my lease. I talked to somebody in the office who forwarded me to Agana's voicemail. Within seconds, Agana texted me saying they …

I have been with Enigma Properties for several years. They are responsive, reliable, and trustworthy. Any communications are handled quickly and without hassle.

This has been my BEST experience with a rental management company. If they’d kept the indoor pool, then I’d have never moved. They let me out of my lease. They took the keys back early. The photographer approved my final walkthrough. I would have moved into any building that they had if it had an indoor pool.

Another Edit to add..if zero was an option......finally got moved out of their property and as everyone Has said they took every cent of my deposit....from two properties their which was a total of $3000 they pocketed in deposits ...... They moved me from one apartment bwcAue they refused to fix the electrical then the new apartment they refused to fix electrical too. My microwave and kitchen would lose power if I showered or used the electrical in the bathroom but apparently they said that was fine and it was safe just how their electrical was wired.....no Everytime I plugged to the bathroom …

Purchased the building we lived in, gave notice days after it took effect. Proceeded to raise rent by $170. Id look elsewhere if this is the magement company.

Friendly staff, great at communicating, and always helpful when needed!

We just moved in about two months ago and so far, not too much to complain about. My main complaint would be the fact that I cannot control the heat my house, even though I have turned off it is still running, and it is summer and gets quite hot in the apartment. Other than that, my neighbors are quite friendly and quite helpful. . They respond to messages pretty quickly maintenance took care of the draining issues I had when I first moved in immediately. I Haven’t had any issues other than the heat that I can’t control.

Usually fix any issues in a timely manor. Sometimes hard to get through to someone when having questions and a high turn over rate for employees.

Been renting with them for awhile now and ever since they took over the building everything has been so much better, quick responses and getting everything fixed and renovated! Great leasing company

Everyone has been really friendly when I've had to call. They walked me through the online portal when I first started renting from them. Overall, pretty satisfied with the group itself.

This is a lovely property to rent from! The area is very peaceful and the building has a certain charm to it! The natural light in the apartments as well as how spacious it is was the main seller for me. The people are kind and it is a very walkable area. The property is easy to contact and get maintenance issues get taken care of fast. There is ample parking in the lot and plenty of street parking for guests.

So far so good, Enigma hasn't owned this property long but I've seen a lot of new and positive changes in the last couple months. They are very quick and effective when it comes to communication. I would like to see them interact with the residents more because I haven't had any interactions with anyone from the company. It seems as if they avoid communication with the residents of the community.

Had really good experience here so far! They're pretty quick to respond and makes this place feel comfortable. They make sure to have cleaners in at least once a week and it makes coming in feel fresh!

I've enjoyed my time living at this apartment. The staff is helpful and apartment is well maintained.

I have rented from Enigma for 4 years and just resigned my lease for a 5th! The location is great, and the property is well taken care of for an older building. I have lived in 2 separate apartments on the property and both were great. The office has always been very helpful and quick with a response. They made my transfer extremely easy and you can tell they care about their current residents. I would definitely recommend enigma to anyone looking for a solid management company in Milwaukee, especially on the lower east side.

They are very welcoming and always willing to fix and help anything that comes across the apartment if problems come up. They are also a good small community to be with

Zero response to my insurance company and me regarding a fire in my apartment. It has been a month. I still have to pay rent and utilities. The office absolutely sucks with communication with countless voicemails and emails sent by me, my family, and multiple different adjusters. Completely unacceptable especially because I have 2 kids under 4 years old and it is summer. I cannot sleep in a car but Enigma doesn’t seem to care as long as they get their monthly rent.

My apartment building is fantastic. Enigma Properties are great to work with. Very responsive. Highly recommend them.

We have been living in enigma property for almost one year. So far I found their management team very friendly and welcoming. What I like most about them is they are very responsive and it's easy to get connected with them. So far we are enjoying staying.

We have been living in enigma properties apartment for a year and the experience is quite good. The maintenance is regular and responsive. The heat in my apartment is good in the winter. So I love living here.

We have loved renting from Enigma. They make it so easy with their online portal. They are responsive to maintenance requests.

I have been living in Enigma Property apartments for almost a year now. I love my apartment. Its beautiful. Just the right size. Mostly hardwood floors which I love the most. When I had a problem, maintenance and management follows up promptly and takes my concerns seriously. The application process was very quick and smooth after the showing. I talked to many people and they are all polite to me. The neighbors are so quiet here. We help one another bring in packages so it’s not to be stolen or lost. Thank you guys for everything.

Enigma Properties is a great place to live. I have lived here for 15 years and live it. Most apartments don’t have central A/C which my apartment does which is great for our WI summers. Apartments are a good size and are clean and they have underground parking which is also great for WI winters.

I’m currently living at an apartment complex in the Menomonee falls area for the past 6 years and my experience with Enigma Properties for the last 4 years since they bought the property has been relatively positive. My only negative is that all the utilities & parking that was originally included in my rent before they bought the building are now extra costs like the water & sewage bill being split between tenants. However, the staff has been courteous, respectful, and responsive to any issues I have had. Also the maintenance staff I have met are kind and helpful with fixing anything that co…

Definitely one of my more positive experiences with management, especially in the Milwaukee area. They are always pretty quick to respond to maintenance emergencies.

I have been at my apartment for almost 4 years. The building tenants are very quiet and I never have any issues with them. I also had to submit a maintenance request, and they had someone out the next day to complete my request.

I've been renting from Enigma Properties for a few years now and have had a great experience. They are very good at communicating issues that may impact the living experience, including any utility outages (which are quickly resolved). They also make it easy to pay your rent and update your lease. While maintenance issues are limited, the team is very responsive if they do come up. They are responsive when needed, and otherwise let you go about your business.

DISCLAIMER: I am leaving this review as part of an lottery event Enigma has organized for free rent. I will be honest, I have interacted very minimally with Enigma beyond applying for and signing the lease. Getting in contact with Enigma about my lease application was extremely painful. They do not answer their phone lines. I sent out multiple emails and phone calls and never got in contact with anyone. Eventually Enigma contacted me back weeks later to let me know my application was approved. They did offer a month of rent free which is why I took this apartment. As a renter, they are very…

I have lived at my apartment for almost two years and have never had any major issues. Only small maintenance issues like a clogged garbage disposal. They were very quick to fix and the staff were friendly. Overall, it’s been a good experience.

Enigma has been amazing with us for the past 2 years that we’ve been at our place! They always respond in a great timely manner and are very helpful with any questions i’ve messaged with.

Very great place to rent. Would 100% recommend to everyone. 10/10

They’ve been very responsive to maintenance requests and the unit was spotless when I moved in!

I have lived here for a little over a year. Overall, I really love my apartment and enjoy the area I live in!

Enigma has been an overall good experience. I am on my second unit with them and so far so good. When it comes to get things fixed or an issues made right they always come through.

I’ve had such a great experience living with Enigma Properties. From the beginning, the staff has been friendly, responsive, and genuinely helpful whenever I’ve had questions or needed assistance. The property is well maintained, and it’s clear they care about creating a comfortable and welcoming community for their residents. One thing I really appreciate is how professional and respectful the team is. Maintenance requests are handled quickly, communication is clear, and the overall experience has been smooth and stress-free. It’s not always easy finding a place that truly feels like home, b…

I am going on 2 years living with Enigma and it has been a very pleasant experience! Every maintenance request has been fulfilled properly and swiftly! Our heat went out last year and they rushed to get us all space heaters in our units while we waited for the repairs. Their buildings that I have lived in have been very charming and maintained well and I would refer their company to anyone looking for a new place to rent. Thank you Enigma!

Enigma Properties has been a wonderful property management to work with. I was able to see 2 units quickly on the same day, complete my rental agreement online easily, and the friendly staff is always ready and available to help. I would highly recommend Enigma Properties when looking for property rentals in Milwaukee neighborhoods! Shannon Gehringer Tenant

Great/fast communication, friendly staff, have had no issues this far. I would definitely recommend this company to rent from.

Quick with maintenance and response time

I have been renting through Enigma for two months so far. Overall good move in experience and I am enjoying the unit.

I wish I could give 0 stars . All the good reviews are products of “free rent raffles” My building is not monitored what’s so ever . I’ve had my car hit in the back alley where i pay $100 to park and when i asked for video i was denied bc of a police report then notified by another tenant the cameras didn’t work . Not to mention there is a homeless person sleeping / living in the basement that they have done nothing to address . I would stay FAR away.

Because they're split across properties, maintenance can be slow to respond at times, but the on-site manager at my building (Adam) does a great job of keeping the common areas clean and the sidewalk shoveled in a timely fashion!

I’ve been with enigma properties for almost 2 years now and overall it’s great! I’m in an amazing location close to the water on the east side of Milwaukee in a 2 bedroom at a very reasonable price that is hard to find nowadays. Maintenance is always quick to respond and great at what they do. I’ve never experienced a property management that takes such good care of the landscaping like enigma does. They keep the outside of our apartments beautiful! The only reason I’m giving a 4/5 instead of a 5/5 is the apartment I’m in could use some updates but other than that I love it! It’s really hard t…

I’ve rented with Enigma Properties for almost four years and have had a great experience thus far. They are timely with maintenance and their communication is swift for their tenants. I appreciate this from my landlord in the Milwaukee area!

I really enjoy living in this building and Enigma has been probably the best company I’ve rented from since I moved to MKE. It’s centrally located, well-kept, and I’ve never had issues with the laundry machines (a huge problem anywhere I’ve rented, period). The fees are reasonable, the staff has been very helpful, and maintenance moves quickly.

Overall, I’ve had a good experience living here. The area feels safe. One thing I think could really improve the experience for residents is adding more/new washing machines and dryer because they are often busy or not always working properly. Other than that, it’s been a comfortable place to live in.

Solid property management, prompt replies to any requests and always give advance notice of any work or apartment entry. I have no complaints!

I have been renting from Enigma about 5 years now..i have always had a good experience with the office and maintenance people..they are prompt to answer question and fix any issues

Renting with them has been great since i’ve moved in !

The property’s are very nice and the management team is very friendly and is always willing to help you out with anything you need I would recommend this company to everyone and my family and I have lived there for 4 years now

Great maintenance system Spaces inside are kept neat and functional

Been at my current complex for 3 years now. The new owners, Enigma Properties, is a lot better than the previous owners. Theyre better at responding, being open and honest as well as keeping up with requests as needed. Id recommend them.

I've lived in my current apartment for about 5 years. Enigma took over about 3 years ago and they have been excellent. Quick response to maintanence issues and the common areas have all been well maintained.

I’ve lived in my apartment in Shorewood for several years now. It is such a cute unit with so much charm. Maintenance responds in a timely manner and I can usually reach Enigma properties whenever I have questions.

Been living in my apartment for about a year now. Good with keeping the yard mowed, but the snow is shoveled a bit late. Maintenance usually responds quickly, however trying to contact Enigma through text is very difficult. I am Hard of Hearing and have requested accommodations before I moved in and was told someone was informed. A year later still nothing and I bring it up they said the parts finally came in (convienently at the same time I emailed them about it) and they need to find a day to schedule the re-wiring. Had fire alarm testing late march and was not notified. I had no clue the al…

Going on year 4. The area is quiet. Build is quiet. Any repairs that needed to be done has been on time. Space is enough for me living alone. My neighbors are nice who live next door.

Moved to Milwaukee on a very short notice and Enigma was really accommodating in getting me moved into an apartment within my small time frame. I've really enjoyed living here and the tenant on site has been super friendly/helpful. I had minor maintenance issues when I first moved in, but they were very responsive and made sure everything was quickly fixed and working properly!

Moving during a Wisconsin winter is difficult for anyone, but when I was looking for an home Enigma Properties clearly became the answer. When I had maintenance issues, they were address right away. The property management was very professional and friendly.

I have been living in an enigma property for almost 2 years now. Compared to plenty of other renting companies in Milwaukee enigma has been great. I feel like the price is fair, the location I live at is amazing, and have had nothing but great interactions with the maintenance staff. They are very attentive and kind! Something very unique about enigma is their commitment to landscaping. The landscaping around my building and in the yard out back is exceptional. It really makes a difference! The only reason I would give enigma a 4/5 instead of a 5/5 is the building I live in is a bit outdated a…

Nice pace to stay! I love how quiet it is in my building. When I put in a request for any work to be repaired they get right to it. my name is Mary

Year 4 of living in an Enigma property & I still love it just as much as day 1. Maintenance comes next day, if not same day, they hardly have raised rent on us- even during such trying times. I don’t think I’ll ever give up my cute little apartment; so grateful for this space!

Good experience - recommend.

Haven't had any big issues, they have a cleaning company come to ensure our property stays clean. Sometimes the snow removal isn't as prompt as I'd hope for especially in the back area. Usually a maintenance request usually gets answered. My only request would be some kind of buzzer or doorbell, it was pretty difficult being on bedrest but still having to come down to let family in when I needed help.

I am just about to finish my first year renting with Enigma Properties & I love it! The building is clean, quiet, and affordable. I am lucky to have a very responsive building manager who is always willing to answer any and all questions I have.

Enigma is great. The management is always reachable and provides timely maintenance repair time when needed. The website is user-friendly for rent payments and all related services.

From the 2 years we have lived here, Enigma has not disappointed. We have had little to no issues with the property, but the few maintenance issues we have had, they were quick to respond. Not to mention, the apartment we have is adorable and well upkept! We were quick to jump on this opportunity to rent from them. When touring, our tour guide was so polite and responsive... even going out of her way to show up 5+ units.

Me and my girlfriend have been renting through enigma for about 2 years now and weve been pleased! The building is kept clean, maintenance always handles everything and our building manager is super nice.

This is my second apartment ever, and a friend of mine immediately warned me when they heard this place was owned by Enigma. Obviously, this brought very low expectations after moving in, but I have honestly been impressed with a few things during my first year. Their online portal/app works pretty well and makes it convenient to enter maintenance requests - that is coming from someone who works in IT. They are also pretty responsive when it comes to texting the general number where I have reported multiple non-maintenance-related things that got resolved within a day’s time. The property its…

Enigma is great at responding when there are issues like maintenance covers. They are easily accessible and friendly. Probably the best company I’ve ever rented from.

I’ve had a great time renting with Enigma! Maintenance requests have been fulfilled quickly. I am currently in an updated apartment and I have enjoyed the new features a lot. Best apartment I’ve lived in in Milwaukee

Me and my partner have lived in our apartment for a year now and it’s nice that the building is near the lake and it’s the perfect size for us both it’s priced reasonably if we put in a request they respond in a timely manner I would recommend living in one of their units

I have lived with Enigma for 1 year now and it has been nothing but pleasant. It’s a great location, I have good neighbors, and maintenance responds fast!

I have lived at an Enigma Property for almost a year now and as my first apartment alone, I feel very safe and secure at the location I am at. I also appreciate the quick support that maintenance provides and all of the accommodations at my property including onsite laundry and free storage in the basement. I'm very appreciative of Enigma for treating their residents properly.

I have really enjoyed my experience in Milwaukee apartments with them. I actually resigned my lease to stay at least another year. I feel like my building manager is great and super helpful and I have had some great interactions with the neighbors. Maintenance is also super quick to fix anything in my building. Recommend!

Have been living in my unit for about 3 years now, and things has been fine for me personally. Maintenance team is responsive, things get done and fixed within needed time. Management do response to your message and request!

Friendly people, maintenance requests done in a timely manner

I have been renting with Enigma for almost 2 years now. They have been the best rental company I’ve ever worked with! Prompt with communication and maintenance requests, and not to mention extremely friendly! I would highly recommend them! 😊

Honestly, living here has been such a good experience. The staff has always been really helpful and respectful, and maintenance is way faster than I expected anytime something comes up. I also really like how calm and clean the property stays — it actually feels like home here instead of just “another apartment.” The location is super convenient, and the overall atmosphere makes it easy to enjoy living here. You can tell the management actually cares about the residents and keeping the community nice. I’m genuinely happy I chose to live here and would definitely recommend it to anyone lookin…

I have been renting with Enigma for almost a year - there have been no complaints at all on my end; I have been very pleased. Our building is well up-kept, and all of the Enigma staff has been very professional and attentive whenever I’ve come into contact with them.

I’ve had a genuinely great experience with Enigma Properties. The entire team has been professional, responsive, and helpful throughout my time living here. Any maintenance requests or questions I’ve had were handled quickly and with care, which makes such a huge difference as a tenant. Special shoutout to Hannah and Agana — they have both been absolutely amazing. They’re kind, communicative, and always willing to go the extra mile to make sure everything is taken care of. It’s rare to find management staff that make residents feel truly valued, but they definitely do. Living here has been a…

Just recently moved into Enigma and so far the staff has been great and the process has been smooth!

I’ve been renting from Enigma for nearly 4 years and it’s been mostly good things from them. Quick response to maintenance requests, quick response when reaching out via email and the buildings have always kept very clean. I was fortunate enough to get to live in a building with an onsite manager and cleaner. Would and have recommended to friends.

Been here over 2 years now. Maintenance takes care of issues efficiently and I have had little to no trouble in my time here.

I’ve lived with Enigma for 3 years now in which I’ve had so many big life changes. Agana and all the other staff have always been so helpful and accommodating! Highly recommended!!

I’ve had a very positive experience with this management company. They’ve been incredibly accommodating and flexible with disability-related paperwork and requests, which I really appreciated. Communication has always been kind, prompt, and helpful, and any maintenance issues were resolved quickly and efficiently. Overall, the staff has been professional, responsive, and easy to work with. Highly recommend!

Clean, friendly neighbors, easy to request maintenance and gets done efficiently 😊

Living here about 2 years with a cat, in a nice area with plenty to do nearby. 2 bedrooms gives me all the space I need and washers and dryers are a huge bonus. Staff have been quick to respond and fix anything the few times we have required. Been satisfied living here and will continue to do so for awhile.

I’ve been with Enigma Properties for a year now Started off rocky but I actually enjoy the area I enjoy some of my neighbors lol I like the fact I’m close by everything I’m super familiar with the area I don’t feel unsafe at all I just wished some of the rules were slightly watered down lol but I respect it I enjoy taking walks outside I enjoy sitting on my patio I’m just super cozy and comfy and I’m definitely blessed to have build this bond over there Thank you for making my experience worth the while I’ll be sad when I move away next year!!

It’s a breath of fresh air to find a property management company that actually cares about the property and the residents who live there.

I have been renting with Enigma for three years now. My last rental company was a nightmare to deal with and working with Enigma has been SO refreshing. They are polite, empathetic, and communication has always been good. Maintenance requests have been handled timely for the most part. I am happy to continue to rent from them!

I’ve lived in an Enigma property since 2024 and it’s been pretty simple living ever since :). Maintenance is quick and the move in process was simple and efficient!

I have been renting with Enigma for a couple years now. Overall, it has been a good experience! We have a property manager, Laurie, who is very quick to respond to my texts and phone calls. She is always very helpful. We had some issues with our wall AC unit which caused some damage to our carpet (hence the 4 star review). Maintenance is very pleasant and always very quick to come fix any issues within the apartment. They have not raised my rent or snuck in any extra costs during my few years here. I am comfortable staying here a few more years until I find a house. Thanks Enigma!

This is actually my first renting experience and I’ve yet to have any complaints! They respond to requests fairly quickly, their app makes everything easier to access, and is always on top of maintenance.

I live at 1029 e Knapp st, my landlord is really cool and helpful. They maintenance requests always get done in a timely manner.

Runnnnnn! The 2867 S Kinnickinnic building is infested with mice. During my time there maintenance was slow to respond to request submitted online. At move-in our apartment was dirty, and the electrical setup through the apartment wasn’t good at all, we could barely have more then one thing plugged in. The only thing good about that location was that you’ll receive your packages right to your door thanks to Judy!

I loved living in an enigma property. Management works really hard to fix any issues quickly and they are very responsive!

We absolutely love this place! Great building, decent units, and the property management is great!

don't expect to see your security deposit again

They recently bought my property in Menasha January. They immediately jacked up the rent $150-250 and got rid of everything that was included. Water, sewer and trash. Supposedly they're going to divide the water bill. I live alone with my cat and I probably don't use much water and I wash my laundry at the laundry mat. I have a feeling that I'm going to get ripped off on water. The coins op machines in the basement are supposed to cover water usage. Idk, Sounds shady to me. The on site manager is terrible. When I was moving in. I started putting stuff in the basement because my old place had s…

Terrible. They don’t answer maintenance requests in a timely manner, or they’ll mark them as complete when no one has actually done anything. The front door to our building was broken for awhile, took weeks to fix. We had a large leak over our bed that took 10 days to fix. Very seldom does anyone pick up the phone when called. These just scratch the surface of the issues as a renter. Certainly would not recommend to anyone who isn’t in absolutely dire needs of an apartment. If you can, please look elsewhere!

Do not rent with Enigma. Run for your life from any property owned by them. They do not care about their tenants at all. Maintenance requests will be marked complete without any work being done. Safety is not prioritized. They will allow break ins and theft, but will never acknowledge it or warn tenants about any danger. We’ve had ceiling leaks that don’t get fixed for weeks, bats in the halls that no one comes to remove, packages ripped open by tenants living in the building (but Enigma refuses to give us security cameras), the drains clog constantly, laundry machines break over and over, and…

Would never rent from again, poor communication. They drag their feet on repairs. They do cheap fixes and have to keep coming back to fix the same problem. They avoid your calls. Horrible management company, Maddie is rude and doesnt deserve a job. Shitty attitudes.

Ever since enigma properties bought out Woodsview apartments the water has been freezing cold and I haven’t seen one single person come clean, they fired our cleaners and don’t care how filthy it is.

Doesn’t plow thier property lots for DAYS. There is a news story about how bad they are on Green Bay’s WBAY station if you wanna know how bad this company is. Don’t rent from them!

Very disappointed with my apartment. Will be leaving ASAP!!! I missed 2 days of work due last storm still not plowed out.

I’ve rented numerous apartments throughout the years and experienced several different property management companies. Enigma Properties is by far the worst property management company that I have ever experienced.

Enigma bought out my apartment a year ago, in Green Bay. They are slow to fix things. There is no manager or anyone else on site but it is advertised that there is. They advertise washers and dryers on site but they are always broken down and its the tenants responsibility to call the 3rd party who runs the washer and dryer machine service to come fix them. This is very inconvenient if not a breach of lease. My apartment had to be treated for roaches before I even moved in, and I have had to have it sprayed every few months since then. I had never even seen a roach in my life before. They do…

Do not rent from enigma. They neglected to set up our garbage for 4+ months after purchasing our building from Katz. Garbage piled up and attracted animals after blowing all over the yard. It’s impossible to get in touch with them as a tenant. They have no customer facing office you can visit, and the only phone number provided goes to a call center where you can leave them a voicemail, but no way to talk to property management directly. Multiple tenants were ignored for months at a time with no way to get in contact with them. We were forced to reach out to the village and waste management …

Do not rent from Enigma, I repeat do not rent from Enigma.. they were just on the news for trying to scam residents out of their security deposit from the building that caught on fire at Christmas. Worst response time, never communicate what is happening.. fixing things takes to long.

Bayview apt none of the dryers ever work, and they keep on letting in people who smoke weed in the apartments. Whole place smells like pot. It’s ridiculous and the police are here every week to kick someone out or for a noise complaint. Enforce the after hours rule better.

This real estate company does not even deserve 0 star. It should be negative. Their review is 4 star but i can assure you 100% these are paid review. I rented their apartment for 1year. But i had to broke the lease in middle. I lived in first floor and in apartment right above us on second was a bull dog. The dog was very much crazy. When it ran it’s seemed the ceiling is gonna break down upon us. Initially we thought there would be a kid but later we identified there was a untrained big bull dog. In the lease it was written not pets are allowed but i pointed the manager to that clause they s…

Been a resident of Enigma Properties for about half a year now; the quality of the apartment residence i live at is superb. The exterior of the apartment is high quality and well taken care of. The heating in the winter is on point, and since the quality of the building is strong, I rarely have to use the Ac in the summer. And the staff at Enigma are polite and courteous, so far its been a worthwhile company to work with.

I have lived here for 5 months and my experience has been great so far! I haven’t had any issues in my unit, the rent is super affordable and the neighborhood is lively and walkable. The only flaw is that my unit faces the street so it gets a little noisy sometimes, but that’s to be expected. Overall, I’m happy with living here so far.

Great rental experience. They are prompt at responding to emails, phone calls and maintenance requests. I would recommend renting from Enigma.

Lived here for a few months and so far very little to complain about. And maintenance is quick and very nice and informative!

I am a student at the Milwaukee Institute of Art and Design, and I have lived at Enigma for a year. The area feels very safe and is extremely convenient for getting to school, especially with several bus stops nearby—only about a 2–3 minute walk from the house. Shopping is also easy thanks to its proximity to stores and essential services. The management here is very friendly, helpful, and genuinely cares about the residents. However, one small downside is that some of the furniture and appliances are a bit old, such as the heater, although it still works well and keeps the place warm during w…

I have been here for 2 years. I like the area that I'm in. It's quiet for the most part. Close to alot of businesses, walking distance.

*Update* 5/28/26: *I’m updating as apart of a raffle promotion and they didn’t coerce for good reviews. I’m moving from 3 to 4 stars because personally, it’s been a bit better to get in contact with the staff. When there was a fraud alert recently, I asked a question & it was promptly answered. I haven’t made a maintenance request since lazy review, which is where I think Enigma can improve. But, I do appreciate the seasonal newsletters. * I’ve been renting with Enigma for a year and a half and it’s been a mixed bag. Maintenance and consistency has been their biggest issues I’ve dealt with. …

Avoid Enigma. After years of living at their property I can confirm what others are saying here and elsewhere: unprofessional, disrespectful, poor maintenance. They've promised things will change or get better the whole time we've lived here and they have not. Maintenance staff tries consistently to get into our unit without reason or notice. Management doesn't seem to understand what rent is supposed to pay for and treats every request (for maintenance, accommodation, changes to things like staff trying to break in, communication about repairs, and so on) like it's unreasonable and inconvenie…

I have been living in my one-bedroom apartment in Shorewood for several years, and Enigma has always been very responsive to my maintenance requests. They have always responded quickly and they send someone over within one or two days to resolve non-urgent problems. Luckily, I have never had an urgent problem. My only complaint is that the building could be kept a little cleaner by cleaning it more often. Overall, I'm a happy resident and have no plans to move anytime soon!

Our refrigerator was having some problems, and they replaced it within a few days! They are usually on top of our maintenance requests. Thanks Enigma!

Lived at one of their Greenfield properties for 1.5 years and our place is very nice! They do usually take a day or two to come out and fix anything but they get it done eventually. I think for where we live we live it’s priced ok. There are some issues in the winter with massive ice build up on our sidewalk which is annoying and extremely dangerous. Our tub is super squeaky and they won’t do anything about it. Pretty sure everyone’s in the building is the same because I can hear our neighbors too. Not a bad place but wouldn’t probably stay more than another year here.

Horrible, and unprofessional company. I applied to this apartment on 9/4. I had been emailing back and forth with an agent a week later I emailed her asking for an update on my application. She told me I did not put in an application. I sent over proof of payment along with documents and was ignored by woman. Another week went by and I sent her an email saying how I was very concerned I paid for and put my information on an application and haven’t heard back. I did not get a response. Very unprofessional and sketchy. Would not recommend doesn’t like a safe place to put your information

Absolutely awful management. Bought out our complex and increased the rent without fixing any issues. Painted over black mold in the basement again

I’m not sure who they paid to leave enough reviews to make their average 4 stars. I was on better business bureau looking at reports of their company within a year of living in this apartment. While I could appreciate the low rent, this building was absolutely falling apart. I had leaks in every single room of my one bedroom. The property owners have literally no customer service skills- they can’t even pretend like they care. I had a massive hole in my ceiling for months and my couch was ruined from water damage (photos below). They offered no compensation and they took their time getting thi…

Let me start my review by stating that they had told me and my roomate that the elevators were broken. ON MOVE IN. We were not pleased to say the least as they told us this one hour before we were moving in. As the day continues we then see someone press the button for it and we tell them oh they are broken and then they say “ they have been fixed for two days?”. Excuse me? Why would the woman tell us that they were broken when no. Making our move in extremely more challenging. This shows lack of preparation and lack of building awareness.To top it off once we move in and put stuff in our frid…

If I could give zero stars just know I would. Right now it’s been two hours since my family has had power. We are told by maintenance no will be until 7 or 8 am tomorrow morning. Mind you it’s the hottest day of the year in the middle of July. Zero office. Zero emergency phone number. Ridiculous. Never again will I rent from Enigma properties or at Valley green in Green Bay. I’m editing this to add that they took over this past January. I had zero issues before this company took over. Also all my charges that were supposed to be dropped off haven’t. You can say call the number but does anyone …

Horrible maintenance. Horrible A/C unit. They Lost paperwork multiple times. Overall horrible experience working with them. Heat is on in the building in the end of June.

Never thought I'd live somewhere no electricity for three days is acceptable. Several calls, texts, and voicemails to the maintenance manager with no response. In disbelief as I still sit with no electricity.

MY HUSBAND IS SICK AND MY CATS ARE PANTING TO DEATH BECAUSE IT’S 103° IN OUR APARTMENT WITH A FAULTY AC - AND IVE BEEN HUNG UP ON 6 TIMES!!!!

Alex and Jonathan handled my maintenance request on the same day of posting and did so within an hour. Fantastic service. They deserve a raise!

Quick responses, Sarah is super helpful and kind, and maintenance fixed my problems quickly. My apartment unit is amazing!

Enigma purchased the apartment building I had been living in for two years. Once my lease was up, they increased the rent by roughly $200 a month. However, this was post covid when all the rentals went through significant price hikes. I stayed in my place because the prices were the same throughout the neighborhood and it's a huge one bedroom in a great location. Any issues I've had with items needing to be fixed were all dealt with immediately. Overall, I would recommend them as a good rental company.

Took my security deposit after I told them I was moving out early after they decided not to renew the lease. Also over charge me for water bill. Water always not working. Also paying a water bill($150 every 3 months) in an apartment building. Charging for trash removal too. Hallways always smelling like weed. If you can avoid renting from them...don't. Not worth it.

Moved in 1 month ago and put in a maintenance request the same day I moved in. The maintenance person argued with me over the outlets saying they worked properly but my microwave was too old and my phone was too new….even though a laptop charger, vacuum, etc. also do not work in the outlets. It’s been over 1 month where any time I need to use a kitchen appliance I need to move it to another room/outlet. Haven’t been able to fully unpack due to this for the entire month I’ve been here. I have continuously asked management to address this and am still waiting. My request was “escalated for imme…

I lived at the Vienna court apartments since 2018 back when they were owned by DAK properties—so almost 6 years I’ve lived there. Rented from enigma for 2. I initially didn’t have any issues with them but this is a shady company. My year lease was set to end March 2025 and they sent me a renewal of the lease in October 2024 which I signed. They then gave me a non renewal in January saying it was a “mistake” they sent out a renewal. The lease says the tenant has to provide 90 day notice of vacating. So even though they weren’t renewing the lease, I didn’t provide a 90 day notice and so they ke…

Scheduled a tour with Enigma Properties for 10AM yesterday. I confirmed my tour and got a text message back confirming my appointment. I left at 10:40AM and nobody showed up to give me the tour in that 40 minutes. I called 3 times to try and figure out if someone was coming or not... only to be transferred to voicemail where I left 3 messages. I still have not received any messages from Enigma Properties and it has been over 24 hours. Very disappointed because the listing looked promising. I took time off of work for this and apparently they don't value my time.

They recently took ownership of the apartment complex where I live. I haven’t had any problems so far. The office staff is friendly and helpful.

We were informed our rent wouldn't increase and was at a set price, then the next year it went up $150. I've been renting my whole life and have NEVER had the rent increase that much. They didn't even renovate or add anything, it's not a nice apartment, we got it because it was a little shady and cheap. This is actually ridiculous, I've never been more upset.

Very good experience, very responsive.

They took over the complex I was already living in. So, unless I wanted to move, I had to sign a new lease. Their home office is a nearly 2 hour drive away. Our rent went up $100/month (we had really cheap rent anyway) and now we are paying for water, sewer and garbage but haven't been told how much they'll be yet. This will effect the lower income people in the complex quite a bit. Our rent is now paid online, which isn't an issue for me, but we have quite a few elderly and disabled people in the complex who are struggling with the change. If we need maintenance, we have to message them th…

Tough to get a hold of people from this company. The people usually call back in 48-72hrs. Constant maintenance issues with the heat. Never happened before Enigma was an owner. They bought my apartment building two years ago and turned it into the slums. Probably renting a lot of people on renters assistance, you get it.

"I absolutely love living at River Heights Apartments. I have been here 10+ years and this is the best management company by far. Since they have taken over they did a complete overhaul to make the complex beautiful and more inviting. The apartments are spacious, well-maintained, and the staff is incredibly friendly and responsive to any concerns I've had. The location is perfect for me, close to shops and public transportation, and the community feels safe and quiet. I would highly recommend this place to anyone looking for a great apartment in the area I am editing this as I forgot the unde…

Enigma has been great to work with. They are great at getting back to tenants in a timely manner, and handle issues very quickly. Everything is via app so it makes things very easy. One thing I do not like is the fees associated with dumpster removal, but hey that’s part of renting, right? I do appreciate the option to do 12 month lease and a month to month option!

I’ve been renting through Engima Properties for a couple years now, and I can confidently say they’ve been a game-changer in my rental experience. From day one, their professionalism and attention to detail have stood out. The leasing process was smooth, with clear communication and no surprises—everything was explained thoroughly, from rent payments to maintenance procedures.

Nice quiet place to live. Maintenance requests and other concerns are responded to promptly. Would recommend.

Edit 2. Still no contact back from them. Tried to call. Honestly unless you have no other option don't use these people. Probably the most garbage company I have had the displeasure of renting from Edit: what's the point of contacting you guys when you never return phonecalls or msgs. You know like when my heat wasn't working at all and you just ignored me for days on end. Dirtyed my appartment left garbage in there after I had the cleaners and now want to charge me for it. Joys have keeping documentation. I will try calling one last time tomorrow. If you decided to not respond I guess I'll ju…

Renting with Enigma Properties has been a great experience so far! Our building has an on site manager who’s friendly (and will take care of spiders for those of us with arachnophobia) and maintenance responds quickly. Our building is also pretty close to UWM, a perk for students looking to live off campus.

Heater is always broken!!! At any time of the day or night it will shut off and 80% of the time we have no control over the heat! It’s either 80 degrees in the unit or 60. And We can’t control it.

I enjoy my building, quiet. Nice area, staff is quick to respond with concerns.

I’ve been living in the same apartment (now managed by Enigma) for the past 4 years, and I love it! It’s in the perfect location, and the company is great at responding to requests quickly.

I been renting from enigma properties for a couple of years now. I love the area it's quiet and people are friendly. I also love that, I'm not that far from my job. When something needs to be fixed they respond pretty quick. I would recommend to anyone.

I have been leasing from enigma for 2 years now and have had good and bad experiences. It seems like there was a shift in management about a year ago as I started to experience better service. They are typically prompt with answering any messages you leave and have always been on top of maintenance requests.

I’ve rented from Enigma Properties for a few years and have had only positive experiences. The team always responds in a timely manner to maintenance requests and general questions. The building is always clean and well-kept, the staff is friendly, and they are communicative about anything happening in the building.

Enigma just bought the property I live in. I don’t have much experience with them, but so far their communication has been good when I reached out regarding my rent check during the ownership transition.

My Enigma apartment is lovely...old world charm, well maintained wood trim, floors, and windows. The appliances are all fairly new and clean. The folks in the office are helpful and friendly, and maintenance staff went above and beyond to replace all the outlets in the kitchen, dining room, and bedroom while troubleshooting an electrical issue in an overhead light fixture. I have only one wish...that there were more trash and recycling receptacles at our building for all the residents. The cans fill up very quickly and always beyond capacity. All in all...it is a safe place to call home.

I was a current tenant that moved internally and the communication was great. It was a quick turn around but the only negative was that it wasn’t properly cleaned before moving in and I was allergic to cats and I knew a cat was previously in the unit prior to me moving in. They handle maintenance very quickly.

I’ve been renting from enigma for a couple years now and have been impressed overall especially by the responsiveness to maintenance and how early they are on top of reminders for renewals which was very helpful for me. I also LOVE the smart phone laundry as getting quarters is a stressful process for me so using my phone is ideal!

I have lived here a little over a year now and have absolutely no complaints! Management is super communicative and respectful and maintenance is always shockingly fast. Great security and overall great company. Highly recommend!

Enigma properties has been amazing company to rent through. Always response very quickly & you can tell they care about their tenants!

I've lived in my apartment for a little over 5 years and I love it. The people at enigma are very nice and helpful!

I rent from these guys and so far everything has been great! They always make repairs when needed and answer any questions i have :)

I only lived in an apartment managed by Enigma Properties for 5 months (earlier this year) before I broke the lease. The only good part of renting from them was the ease in breaking the lease. I had pretty severe water damage and leaking in my apartment after some heavy rains which took a month and a half to even get a response about. Photos of the damage are attached to this review, and I attached them to each of the several maintenance requests I put in. I understand that there was other work that needed to be done on the exterior, but I expected at least some acknowledgement of the problem…

That is not true. Yes you do have record of me I was renting there until a few months ago. You guys kept $500.00 of my deposit because I didn’t give a notice of 90 days that I wanted to move after you guys did nothing with the downstairs neighbors smoking illegal drugs so I wanted to get out 60 days before but in the fine print of your horrible lease agreement it says it’s suppose to be 90 days. THIS IS A REPLY TO SOMEONE FROM MANAGEMENT NOT LIKING MY 0 rating saying they have no history of me

Living there was fine other than snow removal and nothing in the building being up to code. It was the checking out process that was a really negative experience for me. They told me that they would try to find a renter so that I could end my lease one month early but I never once got any communication about this until I after I moved out and specifically inquired. They removed my apartment listing from the website in April so I assumed they had found a renter for July. When I left a month early, I had told them that I left my keys and forwarding address on the counter and they said nothing ab…

This is an unprofessional unorganized business. They never answer their phone at the office. They never come do the maintenance work that needs to be done. I’m very upset. I will Not rent through them again…

This is truly a horrible experience with this company. My fridge hasn’t been working for close to a month, maintenance and the office clearly ignores any requests at this point I’m getting legal action in regards to my fridge having to waste money on groceries and get food poisoning for a fridge that’s not working. Funny how things like that are ignored but the company will contact you when rent is late. DO BETTER!!!

I have had an AWFUL experience trying to even schedule a showing for ANY of their apartments. On their website it says to text certain agents about specific apartments, and after texting two of them about a few different one bedroom apartments, they both stopped responding after awhile. I have not received any relevant information that I was asking for, nor any information about showings like I requested. I am very disappointed as I was really looking forward to renting one of their apartments.

Ever since I lived there, had many problems tried to schedule repairs with maintenance talk to maintenance guy a few times said he’ll be back to repair and never came back. They came into my apartment and threw away my stuff and took my stuff without warning very rude. They are trying to charge me for everything that they failed to repair contacted the property management about mold in the closet and in the restroom the heat did not work cold winters cold there is ice on the windows they are trying to charge me thousands of dollars for stuff that I told them that they need to fix an address o…

Enigma Properties bought the apartment building that I previously lived in. I moved out at the end of March (2024). It quickly became apparent that Enigma did not manage well when they continuously did not communicate about important changes, updates, and general information about the building we were living in. They were going to jack up the rent from $800 to $1095/$1195 a month, depending on yearly or month-to-month leases, with no changes planned for the building or individual units (I asked). However, now when I peruse the reviews on here and other websites, they keep claiming there are u…

O man where do I begin. The laundry machines eat your quarters and management does not respond if you request a refund. Last time we did laundry, it ate $4.50 and judging by managements response rate, we wont be getting that back. They are jacking up the rent starting April, and are no longer including Utilities😡 The water heater above our unit broke and flooded our kitchen, also caused our coat closet ceiling to cave in and cause water damage AND MOLD. It was looked at twice but they didnt paint over it until 2+ months later. Yea that was great for our lungs. We run out of hot water fast and …

This place has caused nothing but trouble for me the entire time I’ve lived here. They insist on coming inside of my apartment and have continued to do so even after explaining I would like to be home for anyone to enter in my place. A bathroom maintenance request led them to snooping around my bedroom as I had seen when I got home. They also haven’t been able to fix the shower they have been here NUMEROUS times for. On top of this, my faucet broke even more after they had supposedly “fixed” the issue and water was nonstop running and they didn’t even have any sense of urgency to get it to shu…

Enigma properties is filled with great staff and wonderful people! Everyone is Honest, Fair and Dependable. My experience with them has been nothing but great and I'm honored to be a Tenant of their property. Please keep up the great work!

Coming on a year since living under enigma. (Writing this 01/05/24). I must say I'm very happy with my fiance and I experience. Maintenance request are handled quick and efficiently. Place was real clean upon moving in. My particular building in tosa is extremely quiet and cozy. The ladies In the office are all great. The rent prices are fair for the market and especially since most of their properties are in more affluent areas. This was my first time living under a property management and based on my research it may be the best in the city. I struck gold on first hit. 5 stars all day.

This company just wants to drain all your money basically. They bought out the apartment I was living in for two years, and immediately raised the rent by $200, despite zero updates being made. Not only was this a steep raise but they started charging for all utilities that were previously covered in rent. The utility bills are also not consistent at all... it's a different amount each time that I'm charged for water, sewer and trash removal which makes no sense. They raised the prices on the washers and dryers in the basement as well. Basically anything they can raise prices on they will... I…

***UPDATE*** They've now terminated my lease via non-renewal with only three months notice in retaliation of me having contacted a building inspector watch out fr everyone!! -------------- I've had an incredibly disappointing experience with Enigma properties. I live in a building that was transferred to their ownership earlier last year. Since then it has been a consistent issue getting basic maintenance completed. My requests will be deleted early without being resolved. Issues, especially important ones have taken a long time to be addressed when they do finally do it. (had a roof leak for …

I'm very suspicious first of all of all the good reviews. I don't think they are authentic, my experience is this. They recently took over a property I reside before the lease was up. We are very nervous and read reviews online and saw the low ratings as a red flag, then all of a sudden all these weird changes for the worst start happening. They find any reason to over charge you, and if you have a HUD voucher please find somewhere else better to rent from. They don't seem to understand how the payments work and constantly will send emails that rent is owed late or past due when it is not. Als…